Grandstream Networks GRP2612 Administration Manual
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Grandstream Networks GRP2612 Administration Manual

Carrier-grade ip phones
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See also: User Manual
Grandstream Networks, Inc.
GRP2612/GRP2612P/GRP2612W
GRP2613 & GRP2614
Carrier-Grade IP Phones
Administration Guide
GRP2612
GRP2613
GRP2614
GRP2612P
GRP2612W

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Summary of Contents for Grandstream Networks GRP2612

  • Page 1 Grandstream Networks, Inc. GRP2612/GRP2612P/GRP2612W GRP2613 & GRP2614 Carrier-Grade IP Phones Administration Guide GRP2612 GRP2613 GRP2614 GRP2612P GRP2612W...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    DOCUMENT PURPOSE ....................8 GUI INTERFACE EXAMPLES ..................9 WELCOME ........................10 PRODUCT OVERVIEW ....................11 Feature Highlights ........................... 11 GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Technical Specifications ........ 11 GETTING STARTED ..................... 16 Equipment Packaging..........................16 GRP2600 Phone Setup ........................... 17 Using the Phone Stand ........................17 Using the Slots for Wall Mounting ......................
  • Page 5 BLUETOOTH (AVAILABLE ON GRP2614 ONLY) ............91 PACKET CAPTURE ..................... 92 OUTBOUND NOTIFICATION SUPPORT ..............93 UPGRADING AND PROVISIONING ................105 Upgrade via Keypad Menu ........................105 Shortcut of Upgrade and Provision via Keypad Menu ................105 Upgrade via Web GUI ........................... 105 No Local TFTP/FTP/HTTP Servers .......................
  • Page 6 Table of Tables Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance ......11 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ............12 Table 3: GRP2613 Technical Specifications ....................13 Table 4: GRP2614 Technical Specifications ....................14 Table 5: Equipment Packaging ........................16 Table 6: Configuration Menu ........................19 Table 7: Status Page Definitions .........................
  • Page 7 Table of Figures Figure 1: GRP2600 Package Content ......................16 Figure 2: Phone Stand and Mounting Slots on the GRP2600..............17 Figure 3: Tab on the Handset Cradle ......................17 Figure 4: GRP2600 Back / Side View ......................18 Figure 5: Packet Capture in Idle .........................

  • Page 8: Document Purpose

    LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614, please visit http://www.grandstream.com/support to download the latest “GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 User Guide”.

  • Page 9: Gui Interface Examples

    GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/GRP2600_web_gui.zip Screenshot of Login Page Screenshots of Status Pages Screenshots of Accounts Pages Screenshots of Settings Pages Screenshots of Network Pages Screenshots of Maintenance Pages Screenshots of Phonebook Pages P a g e GRP26XX Administration Guide...

  • Page 10: Welcome

    Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Carrier- Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

  • Page 11: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP2600 phones: Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance  4 dual-color line keys that can be digitally programmed as up to 16 provisionable BLF/fast-dial keys. GRP2612 GRP2612P ...

  • Page 12: Table 2: Grp2612/Grp2612P/Grp2612W Technical Specifications

    Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A; Energy Efficiency Integrated Power-over-Ethernet (802.3af) Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, Package Content universal power supply (except GRP2612P), network cable, Quick Installation P a g e GRP26XX Administration Guide...

  • Page 13: Table 3: Grp2613 Technical Specifications

    Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, Compliance EN60950-1, AS/NZS CISPR22 Class B Table 3: GRP2613 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated Network Interfaces...

  • Page 14: Table 4: Grp2614 Technical Specifications

    Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity GRP2613 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Installation Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, Compliance EN60950-1, AS/NZS CISPR22 Class B Table 4: GRP2614 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards...
  • Page 15 English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, Spanish, Turkish Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using Upgrade/Provisioning TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Power &...

  • Page 16: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP2600 phone. Equipment Packaging Table 5: Equipment Packaging GRP2600 • 1 x GRP2600 Main Case. •...

  • Page 17: Grp2600 Phone Setup

    GRP2600 Phone Setup The GRP2600 phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Slot for the wall mount spacers and phone stand Figure 2: Phone Stand and Mounting Slots on the GRP2600. Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand.

  • Page 18: Connecting The Grp2600

    Connecting the GRP2600 To setup the GRP2600, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 19: Table 6: Configuration Menu

    • When the phone is in idle, pressing the UP-navigation key can see phone’s IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 6: Configuration Menu Displays Local call logs: Call History All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware...
  • Page 20 Enables/disables Do Not Disturb on the phone. • Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK”...
  • Page 21 Multi-Tap. Multi-Tap: User may tap the same key multiple times to switch to the desired character. Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button. User can select the desired character by entering the corresponding ID on keypad.
  • Page 22 Answer and No Answer Timeout. System sub menu includes the following options: • Network Internet Protocol Selects Prefer IPv4 / Prefer Ipv6 / IPv4 only or IPv6 only. The default setting is “Prefer IPv4”. IP Setting Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password;...
  • Page 23 • Web Access Web Access Mode HTTP web port HTTPs web port • Upgrade Firmware Server Configures firmware server for upgrading the phone. Config Server Configures config server for provisioning the phone. Upgrade Via Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. Start Provision Starts Provision immediately.
  • Page 24 Certificate Verification This is used to validate certificate chain for the server’s certificate. • UCM Detect Detect/connect UCM server to process auto-provision. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network.
  • Page 25 The following picture shows the keypad MENU configuration flow: MENU Call History Local Call Logs Account Status Status Network Status System information Enable/Disable Provider Status Password Local Phonebook Ring Tone Contacts Local Group Ring Volume LDAP Directory Active LCD Brightness Idle LCD Brightness Instant Messages Active LCD Timeout...

  • Page 26: Configuration Via Web Browser

    Configuration via Web Browser The GRP2612/GRP2612P/GRP2612W, GRP2613, GRP2614 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE. To access the Web GUI: 1.

  • Page 27: Saving Configuration Changes

    Saving Configuration Changes After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply"...

  • Page 28: Configuration Guide

    Directory: To manage Phonebook and LDAP. Status Page Definitions Table 7: Status Page Definitions Status → Account Status Account index. • For GRP2612/GRP2612P/GRP2612W: up to 4 SIP accounts Account • For GRP2613: up to 6 SIP accounts • For GRP2614: up to 4 SIP accounts SIP User ID Displays the configured SIP User ID for the account.
  • Page 29 OpenVPN® IP The OpenVPN® IP obtained on the phone. Subnet Mask The subnet mask obtained on the phone. Gateway The gateway address obtained on the phone. DNS Server 1 The DNS server address 1 obtained on the phone. DNS Server 2 The DNS server address 2 obtained on the phone.

  • Page 30: Account Page Definitions

    Status → Programmable Keys Status →Virtual Multi-Purpose Keys • Mode • Account VPKs Status • Description • Value Status → Programmable Keys Status → Multi-Purpose Keys • Mode • Account MPKs Status • Description • Value Status → Programmable Keys Status → Softkeys •...
  • Page 31 User account information provided by your VoIP service provider (ITSP). It’s SIP User ID usually in the form of digits like phone number or actually a phone number. SIP service subscriber’s Authenticate ID used for authentication. Authenticate ID It can be identical to or different from the SIP User ID. The account password required for the phone to authenticate with the ITSP Authenticate (SIP) server before the account can be registered.
  • Page 32 Phone will try to use “Primary IP” first. After 3 tries without any response, it will switch to “Backup IP x”, and then it will switch back to “Primary IP” after 3 re-tries. If SIP server is already an IP address, phone will use it directly even “User Configured IP”...
  • Page 33 A SIP Extension to notify the SIP server that the phone is behind a Proxy-Require NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server. Indicate whether or not a SBC server is used, if users want to work under Use SBC SBC associated with 3CX, they should enable this feature to have better communication with the server.
  • Page 34 OPTIONS Keep Alive Number of max lost packets for OPTIONS Keep Alive feature before the Max Lost phone re-registration. Defines the local SIP port used to listen and transmit. The default value is Local SIP Port 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account 4, 5068 for Account 5, 5070 for Account 6.
  • Page 35 The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is very important to Enable 100rel support PSTN internetworking. To invoke a reliable provisional response, the 100rel tag is appended to the value of the required header of the initial signaling messages.
  • Page 36 Network-Info Header When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “No”. Enables / disables the use of P-Emergency-Info header in SIP request. Use P-Emergency-Info When disabled, the SIP message sent from the phone will not include the Header selected header.
  • Page 37 Configures BLF Call-pickup method: • If select Auto: The phone will do either Prefix or barge in code for BLF pickup depend on which on is set. BLF Call-pickup • If select Force BLF Call-pickup by prefix: The phone will only use Prefix as BLF pickup method. •...
  • Page 38 When enabled, it will send SUBSCRIBE to Broadsoft server to obtain Call Broadsoft Call Park Park notifications. The default setting is “Disabled”. Account x → SIP Settings → Session Timer This option is used to enable or disable session timer on the phone side Enable Session Timer when server side can provide both session timer UPDATE or session audit UPDATE.
  • Page 39 Validate Incoming Choose whether the incoming messages will be validated or not. The default Messages setting is “No”. If set to “Yes”, SIP User ID will be checked in the Request URI of the incoming Check SIP User ID for INVITE.
  • Page 40 Selects jitter buffer length from 100ms to 800ms, based on network Jitter Buffer Length conditions. The default setting is “300ms”. Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that the “ptime” value for the SDP will change with different configurations here.
  • Page 41 Dial Plan Prefix Configures the prefix to be added to each dialed number. A dial plan establishes the expected number and pattern of digits for a telephone number. This parameter configures the allowed dial plan for the phone. Default setting is “{ x+ | \+x+ | *x+ | *xx*x+ }”. Dial Plan Rules: 1.
  • Page 42 • Example 5: If we set the dial plan with {\$123}, it should allow input $123 to pass dial plan check. • Example 6: If we set the dial plan with {12\_3}, it should allow input 12_3 to pass dial plan check. Example of a simple dial plan used in a Home/Office in the US: { ^1900x.
  • Page 43 select the custom ring tone mapped to it. The custom ring tone will be used if the phone receives SIP INVITE with Alert-Info header in the following format: Alert-Info: <http://127.0.0.1>; info=priority Selects the distinctive ring tone for the matching rule. When the incoming caller ID or Alert Info matches one of the 10 rules, the phone will ring with the associated ringtone.
  • Page 44 On Hold Reminder If set to “Enabled”, phone will play a reminder tone when it has a call on hold. Tone The default setting is “Disabled”. Allows users to toggle between RFC2543 hold and RFC3261 hold. RFC2543 RFC2543 Hold hold (0.0.0.0) allows user to disable the hold music sent to the other side. RFC3261 (a line) will play the hold music to the other side.

  • Page 45: Settings Page Definitions

    Do Not Disturb Configures DND feature code to turn off DND. (DND)—Off Call Forward Configures Call Forward All feature code to activate unconditional call Unconditionally (All)— forwarding. Call Forward Configures Call Forward All feature code to deactivate unconditional call Unconditionally (All)— forwarding Target Configures the extension that the call will be forwarded to.
  • Page 46 When set to “Yes”, this parameter will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple phones Use Random Port are behind the same full cone NAT. The default setting is “Yes” Note: This parameter must be set to “No”...
  • Page 47 Outbound Notification Indicates whether Outbound Notification feature is enabled. Default is Enable Outbound “Enabled”. For more details refer to [OUTBOUND NOTIFICATION Notification SUPPORT]. Settings → Broadsoft → Broadsoft XSI Configures XSI Directory. • Server Configure the BroadWorks Xsi server URI. If the server uses HTTPS, please add the header “HTTPS”...
  • Page 48 Configure SIP User ID for the BroadWorks XSI server. SIP Password Configure SIP Password for the BroadWorks XSI server. • Sort Phonebook by Select to sort phonebook entries by “Last Name” or “First Name”. Enable/Disable Broadsoft Network directories and defines the directory name.
  • Page 49 use the default name “Incoming” for it. Settings → Broadsoft → Broadsoft IM&P • Server Broadsoft IM&P server address. Usually not necessary to configure and can already be found in the Broadsoft IM&P username. • Port Login Credentials Port for the Broadsoft IM&P server. Default port is 5222. •...
  • Page 50 Feature not see any predictive numbers while dialing a number. Predictive dialing feature will sequentially search the number based on the Predictive Dialing selected sources from these: Call History, Local Phonebook, Remote Source Phonebook, Feature Code. When disabled, on-hook dialing won’t be interrupted by an incoming call. Onhook Dial Barging Default setting is Disabled.
  • Page 51 server is required to make quick IP call. The default setting is “No”. Disable Conference Disables the Conference function. The default setting is “No”. Only Same Account in If enabled, the phone only allows a call associated with the same account to Conference build a conference.
  • Page 52 When set to "No", phone will neither hold the current call in transfer window Hold Call in Transfer nor hold the call with the transfer target before referring the call in the attended transfer. Do Not Escape # Specifies whether to replace # by %23 or not for some special situations. as %23 in SIP URI The default setting is “No”.
  • Page 53 Download Local Call When there are recordings presented, you may download them here. Recordings Enable IM Popup If set to "No", phone will not show a pop up when receiving an IM. Configures the number of seconds that the message will remain on screen. Instant Message Default setting is “10”.
  • Page 54 Settings → Multicast Paging Allow Multicast Paging when DND mode is enabled. Allowed in DND Mode Default Setting is “No”. During active call, if incoming multicast page is higher priority (1 being the Paging Barge highest) than this value, the call will be held and multicast page will be played.
  • Page 55 • Terminated Call • Idle to Busy • Busy to Idle • Open DND • Close DND • Open Forward • Close Forward • Open Unconditional Forward • Close Unconditional Forward • Open Busy Forward • Close Busy Forward • Open No Answer Forward •...
  • Page 56 to hang up the call. ➢ When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode. 2. Toggle Headset/Speaker: ➢...
  • Page 57 The default setting is “1440” minutes. Defines whether DHCP Option 42 should override NTP server or not. When Allow DHCP Option 42 enabled, DHCP Option 42 will override the NTP server if it’s set up on the Override NTP Server LAN.
  • Page 58 Configures the default input selection. The default setting is “Multi-Tap”. Default Input Selection Multi-Tap: multi-tap to switch character; Shiftable: select input from available characters. Auto language This is used to configure the device to download language files automatically download from server. The default setting is “No”. Settings →...
  • Page 59 Please note the user must select “Color Background” in “Wallpaper Source” option in order to use the configurable color background code. Screensaver Configures Screensaver Feature, or “to enable Screensaver feature if no VPK is active”. Please note this option is also available under LCD→ Menu→...
  • Page 60 Message Waiting Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; Ring Back Tone (Frequencies are in Hz and cadence on and off are in 10ms) Call-Waiting Tone Call-Waiting Tone Gain ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of Busy Tone silence.
  • Page 61 the configured number. • Enable Transfer via non-Transfer MPK MPK with type BLF, Speed dial, etc. will perform as transfer MPK under active call. • Show VPK Icon Show call screen VPK icon. When hidden, call screen can reserve more room for label •...
  • Page 62 the information from the phones and sends it out in one single notify message. PBX server has to support this feature. • Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2.
  • Page 63 If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is: “dc=grandstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. •...
  • Page 64 • Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward. • Press the configured key to enabled/Disable DND. • Redial On this mode, the configured key can be used to redial numbers. •...
  • Page 65 Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. • Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call.
  • Page 66 For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is: “dc=66randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. •...
  • Page 67 MPK buttons, no field dis required for configuration. • Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration • Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”.
  • Page 68 • Custom Softkey Layout Enables/Disables custom softkey layout. • Enforce Softkey Layout Position Whether to enforce the custom softkey layout position. When enabled, GUI will still preserve the space if the configured softkey is unable to show. • Hide System Softkey on Main Page Configures to hide the system generated softkey (Next, History, ForwardAll, Redial) on main page.
  • Page 69 • Call Failed State Custom softkey layout when device is under Call Failed State. Available Softkeys: EndCall, ReConf, ConfRoom. • Transfer State Custom softkey layout when device is under Transfer State. Available Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace. • Conference State Custom softkey layout when device is under Conference State.
  • Page 70 For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since Base LDAP server configuration “dc=70randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. •...
  • Page 71 The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. • Intercom Select Account, and enter the extension number in the Value field to do the intercom.
  • Page 72 Enter the zip code or the name of the city you want to show its weather information on the screen. Note: By entering only the name of the city, the phone is going to choose the best match; for this reason, the city being displayed would have been Self-defined city code mistaken.

  • Page 73: Network Page Definitions

    Host name (Option 12) some Internet Service Providers. Used by clients and servers to exchange vendor class ID. The default setting is “Grandstream GRP2612” for GRP2612, “Grandstream DHCP Vendor Class ID GRP2612P” for GRP2612P, “Grandstream GRP2612W” for GRP2612W, (Option 60) “Grandstream GRP2613”...
  • Page 74 Allows users to configure the appropriate network settings on the phone to obtain IPv6 address. Users could select “Auto-configured” or “Statically IPv6 Address Type configured” for the IPv6 address type. Enter the static IPv6 address when Full Static is used in “Statically Static IPv6 Address configured”...
  • Page 75 VLAN to configure VLAN tag and priority. Default is “Enabled”. Layer 2 QoS Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0. 802.1Q/VLAN Tag Layer 2 QoS 802.1p Assigns the priority value of the Layer2 QoS packets. The default value is 0. Priority Value Configure the PC port mode.
  • Page 76 Enable / disable Bluetooth handsfree feature. Default setting is “Off”. Handsfree Mode Bluetooth Name Specifies the Bluetooth device name. Network → OpenVPN® Settings OpenVPN® Enable Enable/Disable OpenVPN® feature. Default is No. OpenVPN® Server Specify the IP address or FQDN for the OpenVPN® Server. Address OpenVPN®...
  • Page 77 SNMP Trap Version Trap version of the SNMP trap receiver. Default is “Trap Version 2”. IP address of the SNMP trap receiver. SNMP Trap IP Port of the SNMP trap receiver (Default 162) SNMP Trap Port The interval between each trap sent to the trap receiver SNMP Trap Interval Community string associated to the trap.

  • Page 78: Maintenance Page Definitions

    (1 - 10) Password Configures the authentication password to access WiFi Network. Specifies the WiFi encryption type. The available options are the Security following: None, WEP, WPA, WPA Enterprise and Auto. Default Type settings is None. Maintenance Page Definitions Table 11 : Maintenance Page Definitions Maintenance →...
  • Page 79 Automatic Upgrade Enables automatic upgrade and provisioning. The default setting is “No”. Randomized Automatic Randomized Automatic Upgrade within the range of hours of the day or Upgrade postpone the upgrade every X minute(s) by random 1 to X minute(s). Defines the hour of the day to check the HTTP/TFTP/FTP server for Hour of the Day (0-23) firmware upgrades or configuration files changes.
  • Page 80 • If “User protection” is OFF, everyone (Provider, user or admin) has access to most of the Pvalues. • If “User protection” is ON, only those (normally user or admin) who have privilege can modify the configuration. By default, device will provision the first available config in the order of cfgMAC, cfgMAC.xml, cfgMODEL.xml and cfg.xml (corresponding to device Download and Process specific, model specific and global configs).
  • Page 81 Note: The CA certificate is required to connect with the TLS server. The URL or IP address of the syslog server for the phone to send syslog to. Syslog Server Note: By adding port number to the Syslog server field (i.e 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP.
  • Page 82 Connection Request The password for the ACS to connect to the phone. Password Connection Request The port for the ACS to connect to the phone. Port CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL. CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL.
  • Page 83 Enable User Web Administrator can disable or enable user web access. Default is Enabled. Access HTTP Web Port Configures the HTTP port under the HTTP web access mode. Configures the HTTPS port under the HTTPS web access mode. Default HTTPS Web Port setting is “443”.

  • Page 84: Directory Page Definitions

    Displays packet capture status. When user starts to capture trace file, it will Status show “RUNNING” status, otherwise, it will show “STOPPED”. Defines whether the packet capture file contains RTP or not. The default With RTP Packets setting is “No”. Maintenance →...
  • Page 85 Server Path This field could be IP address or URL, with up to 256 characters. Configures the phonebook download interval (in minutes). Phonebook Download If it's set to 0, the automatic download will be disabled. The default value is Interval 0.
  • Page 86 Configures the bind "Username" for querying LDAP servers. Some LDAP User Name servers allow anonymous binds in which case the setting can be left blank. Configures the bind "Password" for querying LDAP servers. The field can be Password left blank if the LDAP server allows anonymous binds. Configures the filter used for number lookups.
  • Page 87 Specifies the interval (in seconds) for the server to process the request and Search Timeout client waits for server to return. The default setting is 30 seconds. Sort Results Specifies whether the searching result is sorted or not. Default setting is "No". Configures to enable LDAP number searching when dialing and receiving LDAP Lookup calls.

  • Page 88: Blf Led Patterns

    BLF LED PATTERNS Table 12: BLF LED Patterns Pattern: Default Pattern: Analog Call’s state Light Indication Call’s state Light Indication Offline Offline Idle Solid Green Idle Solid Green Trying Solid Red Trying Solid Red Talking Solid Red Talking Solid Red Proceeding Flashing Red Proceeding...
  • Page 89 Incoming call Flashing Red Mode: Reserved (Red) Mode: Reserved (Green) Call’s state Light Indication Call’s state Light Indication Off (Extension Board Icon: Off (Extension Board Offline Offline Off) Icon: Off) Off (Extension Board Icon: Off (Extension Board Idle Idle Idle) Icon: Idle) Trying Solid Red...

  • Page 90: Nat Settings

    NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: • STUN Server Under Settings→General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field.

  • Page 91: Bluetooth (Available On Grp2614 Only)

    BLUETOOTH (AVAILABLE ON GRP2614 ONLY) Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. GRP2614 supports Bluetooth Class 2 of version 2.1. On the GRP2614, users could connect to cellphones (supporting Bluetooth) via hands free mode or use Bluetooth headset for making calls.

  • Page 92: Packet Capture

    PACKET CAPTURE GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 is embedded with packet capture function on firmware 1.0.4.10 or greater. The related options are under Maintenance→Packet Capture. Figure 5: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option.

  • Page 93: Outbound Notification Support

    OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UI→Settings→Outbound Notifications. In the web UI, there are three sections under Outbound Notifications: “Action URL”, “Destination” and “Notification”. • Action URL To use Outbound Notification→Action URL, users need to know the supported events and the dynamic variables for the supported events.

  • Page 94: Table 14: Action Url - Supported Dynamic Variables

    Figure 7: Action URL Settings Page Table 14: Action URL - Supported Dynamic Variables Supported Dynamic Variables Dynamic Variable Description $phone_ip The IP address of the phone $mac The MAC address of the phone $product The product name of the phone $program_version The software version of the phone $hardware_version...

  • Page 95: Table 15: Action Url Parameters P-Values

    After the user finishes setting Action URL on phone’s web UI, when the specific phone event occurs on the phone, phone will send the Action URL to the specified SIP server. The dynamic variables in the Action URL will be replaced by the actual values. Here is an example: Configure the following Action URL on the phone’s web UI→Settings→Outbound Notification→Action URL: Incoming Call:...

  • Page 96: Figure 9: Action Url - Add Destination

    P8312 Missed Call P8313 Established Call P8314 Terminated Call P8316 Open DND P8317 Close DND P8318 Open Forward P8319 Close Forward P8320 Blind Transfer P8321 Attended Transfer P8324 Hold Call P8325 UnHold Call • Destination The options under phone’s web UI→Settings→Outbound Notification→Destination configures the server information destination of the outbound notification.

  • Page 97: Table 16: Action Url - Add Destination Settings

    The following table describes each option in the above interface. Table 16: Action URL – Add Destination Settings Destination Server Option Description Destination Name Identify the destination name. It must be unique. Configure the protocol associated with the destination server. Currently Protocol XMPP and SMTP are supported.

  • Page 98: Table 18: Action Url - Notification Options

    P9915 Destination 6 Example 2 - Destination 2 with protocol SMTP and 3 extra Attributes configured: P9916 Destination 7 P9911=serverName=destination2&protocol=SMTP&serverAddress=smtp s://smtp.gmail.com&port=465&user=username2&password=password2& P9917 Destination 8 from=username2&to=to2&domain=&extraAttrName1=extraAttrValue1&e xtraAttrName2=extraAttrValue2&extraAttrName3=extraAttrValue3 P9918 Destination 9 The highlighted strings in above examples are the actual values P9919 Destination 10 configured in each field for the destination.

  • Page 99: Table 19: Action Url Notification - Events And Dynamic Attributes

    Message Configures the message body or the outbound notification. Configure extra attribute’s name reserved for specific attributes for a Extra Attribute Name given notification in the future. Configures extra attribute’s value reserved for specific attributes for a Extra Attribute Value given notification in the future.
  • Page 100 OAM login From IP address. The value is the IP OAMLoginFromIP address of the PC who will log in phone’s web UI or SSH OAM login result code. The value can be OAMLoginCode “succeeded” or “failed” time OAM login time stamp OAMUser OAM user name such as “admin”...
  • Page 101 The time stamp when the outgoing call event time occurs Type of the call. The value can be “incoming” or callType “outgoing” line Line number associated with the call account Account number associated with the call remoteNumber The remote party number remoteName The remote party name Call_Established...
  • Page 102 localName The local party name sipServer The SIP server address of the account call-id The SIP dialog call ID startTime The time stamp when the call is on hold Type of the call. The value can be “incoming” or callType “outgoing”...

  • Page 103: Table 20: Action Url Notification P-Values

    Account register status. The value can be Register_Status registerStatus “registered” or “unregistered” Bootup_Complete MAC address of the phone The dynamic phone_ip IP address of the phone attributes in this row program_version Software version of the phone are common attributes that can hardware_version Hardware version of the phone be applied to all...
  • Page 104 P9928 Notification 9 {remoteName}:{remoteNumber} on Line {line}, account {account} at P9929 Notification 10 {time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 … … P9993 Notification 73 The highlighted strings in above examples are the actual values configured P9994 Notification 74 in each field for the notification. P9995 Notification 75 P a g e GRP26XX Administration Guide...

  • Page 105: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 can be upgraded via TFTP / FTP / FTPS / HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method.

  • Page 106: No Local Tftp/Ftp/Http Servers

    power cycle the phone to update the new firmware. When upgrading starts, the screen will show upgrading progress. When done you will see the phone restart again. Please do not interrupt or power cycle the phone when the upgrading process is on. Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet.

  • Page 107: Figure 11: Config File Download

    When the GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 boots up or reboots, it will issue a request to download an XML file named "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address phone, i.e.,...

  • Page 108: Figure 12: Certificates Files Download

    Note: (P-values that trigger Auto-Provision) If the p-values listed below are changed while managing configuration on web UI or LCD, the provision process will be triggered: * 192 -- Firmware upgrade server * 232 -- Firmware prefix * 233 -- Firmware postfix * 6767 -- Firmware Upgrade Via * 6768 -- Firmware HTTP/HTTPS Username * 6769 -- Firmware HTTP/HTTPS Password...

  • Page 109: No Touch Provisioning

    For more details on XML provisioning, please refer to: http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf No Touch Provisioning After the phone sends, config file request to the Broadsoft provisioning server via HTTP/HTTPS, if the provisioning server responds “401 Unauthorized” asking for authentication, the phone’s LCD will prompt a window for user to enter username and password.

  • Page 110: Grp2600 Tools

    GRP2600 TOOLS From the web GUI under Maintenance → Tools, 4 tools are provided: Provision: Makes the phone trigger an instant provisioning. Factory reset: Sets back the phone to the factory default settings. Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings.

  • Page 111: Restore Factory Default Setting

    RESTORE FACTORY DEFAULT SETTING Restore to factory using hard keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1. Power cycle the phone. 1. Wait till you see “booting”. 2. When phone is “booting”, press key 1 + key 9 immediately and hold it until LCD factory reset message or if a password is required.

  • Page 112: Restore To Factory Using Lcd Menu

    Restore to factory using LCD menu Please follow the instructions below to reset the phone: 1. Press MENU button to bring up the keypad configuration menu. 2. Select "System" and enter. 3. Select "Operations - Factory Reset". 4. A warning window will pop out to make sure a reset is requested and confirmed. 5.

  • Page 113: Experiencing Grp2600

    EXPERIENCING GRP2600 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.
  • Page 114 FCC Compliance Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Important: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

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