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Grandstream Networks GRP2650 Series User Manual
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Grandstream Networks GRP2650 Series User Manual

Grandstream Networks GRP2650 Series User Manual

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GRP261x/GRP262x/GRP263x/GRP2670/
GRP2650 Series - User Guide

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Summary of Contents for Grandstream Networks GRP2650 Series

  • Page 1 Grandstream Networks, Inc. GRP261x/GRP262x/GRP263x/GRP2670/ GRP2650 Series - User Guide...

  • Page 2: Product Overview

    Thank you for purchasing Grandstream GRP261X/GRP2624/GRP2634/GRP2636/GRP2650 & GRP2670 Carrier-Grade IP Phones. The GRP26xx Professional Carrier-Grade IP Phones offer top-notch HD audio quality as well as a variety of telephony features. This series was designed for mass deployment and broad interoperability with most 3rd party SIP devices and platforms.
  • Page 3 ● Electronic Hook Switch (EHS). GRP2612 ● Wi-Fi support (GRP2612W only). GRP2612P GRP2612W GRP2612G ● 6 dual-color line keys (can be digitally programmed as up to 24 pro visionable BLF/fast-dial keys). ● 2.8” (320×240) TFT color LCD. ● 4 programmable context-sensitive soft keys.
  • Page 4 ● 8 dual-color line keys (can be digitally programmed as up to 32 provisionable BLF/fast-dial keys). ● 2.8 inch (320×240) TFT color LCD. ● 4 programmable context-sensitive soft keys. ● 1000M network ports. ● Integrated PoE. ● Wi-Fi and Bluetooth support. ●...

  • Page 5: Technical Specifications

    GRP261X/GRP2624/GRP2634/GRP2636/GRP2650/GRP2670 Features at a glance Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 series. SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,NAPTR), DHCP, PPPoE, Protocols/Standards TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069,802.1x, TLS, SRTP,...
  • Page 6 Support for G7.29A/B, G.711μ/a-law, G.726, G.722(wide-band), G723, iLBC, Voice Codec OPUS, in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC. RJ9 headset jack (allowing EHS with Auxiliary Ports Plantronics headsets). Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call- appearance (SCA)/bridged-line- appearance (BLA), downloadable...
  • Page 7 provisioning using GDMS/TR-069 or AES encrypted XML configuration file. Universal power adapter included: Input:100-240V ; Output: +5V, 0.6A ; Integrated Power-over-Ethernet (802.3af); Power & Green Energy Efficiency IEEE 802.3az Energy-Efficient Ethernet; Max power consumption 3W (power adapter, GRP2610) or 3.8W (PoE, GRP2610P).
  • Page 8 appearance (SCA)/bridged-line- appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 1000 records), XML customization of screen, off-hook auto dial, auto answer, click-to- dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over.
  • Page 9 Package weight : 0.9kg. Operation: 0°C to 40°C. Temperature and Humidity Storage: -10°C to 60°C. Humidity: 10% to 90% Non-condensing. GRP2611G phone, handset with cord, Package Content phone stand, 5V power adapter, network cable, Quick Installation Guide. FCC: Part 15 Class B; FCC Part 68 HAC. CE: EN 55032;...
  • Page 10 hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over Yes, both on handset and full-duplex HD audio handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS...
  • Page 11 universal power supply (except GRP2612P), network cable, Quick Installation Guide GRP2612/GRP2612P/GRP2612G: FCC: Part 15 Class B; FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN IEC 62368-1. RCM: AS/NZS CISPR 32; AS/NZS 62368.1; AS/CA S004 IC: ICES-003;...
  • Page 12 off-hook auto dial, auto answer, click-to- dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over Yes, HD handset and speakerphone with HD audio support for wideband audio Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1q, 802.1p) and Layer 3...
  • Page 13 Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing GRP2613(W) phone, handset with cord, Package Content base stand, universal power supply, network cable, Quick Installation Guide FCC: Part 15 Class B; FCC Part 68 HAC CE: EN 55032;...
  • Page 14 personalized music ringtones and music on hold, server redundancy and fail-over Yes, both on handset and full-duplex HD audio handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 &...
  • Page 15 GRP2614 phone, handset with cord, base Package Content stand, universal power supply, network cable, Quick Installation Guide FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E; FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; Compliance EN 61000-3-3;...
  • Page 16 Yes, both on handset and full-duplex HD audio handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 &...
  • Page 17 CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489- 1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004. GRP2615 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, Protocols/Standards NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP,...
  • Page 18 Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 & MD5-sess based authentication, Security AES based secure configuration file, SRTP, TLS, 802.1x media access control LCD Language: English 简体中文 (Simplified Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Català (Catalan) Čeština (Czech) Deutsch (German) Ελληνικά...
  • Page 19 NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Network Interfaces Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320×240) TFT color LCD Bluetooth Yes, Bluetooth integrated Wi-Fi Yes, dual-band 8 line keys with up to 12 SIP accounts, 4...
  • Page 20 Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using Upgrade/Provisioning GDMS/TR069 or AES encrypted XML configuration file. Universal power adapter included: Input: 100-240V ; Output: +12V, 1A ; Integrated Power & Green Energy Efficiency Power-over-Ethernet (802.3af) Max power consumption 9.5W (power adapter) or 10.8W (PoE) Operation: 0°C to 40°C Storage: -10°C to...
  • Page 21 RJ9 headset jack allowing EHS with Plantronics headsets, USB to support Auxiliary Ports Grandstream’s GUV Series headsets, and other USB headsets Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearance(SCA)/bridged-line- appearance(BLA), downloadable phonebook(XML, LDAP, up to 2000 items), call waiting, call Telephony Features log(up to 2000 records), XML customization of the screen, off-hook auto...
  • Page 22 Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using Upgrade/Provisioning GDMS/TR069 or AES encrypted XML configuration file. Universal power adapter included: Input:100-240V ; Output: +12V, 1A ; Power & Green Energy Efficiency Integrated Power-over-Ethernet (802.3af) Max power consumption 9.5W (power adapter) or 10.8W (PoE) Operation: 0°C to 40°C Temperature and Humidity...
  • Page 23 OPUS, inband and out-of-band DTMF(in audio, RFC2833, SIP INFO) RJ9 headset jack allowing EHS with Plantronics headsets, USB to support Auxiliary Ports Grandstream’s GUV Series headsets and other USB headsets Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearances(SCA)/bridged-line- appearance(BLA), downloadable phonebook(XML,...
  • Page 24 Firmware upgrade via FTP/TFTP/TFTPS/HTTP/HTTPS, mass Upgrade/Provisioning provisioning using GDMS/TR-069 or AES encrypted XML configuration file. Universal power adapter included: Input:100-240V ; Output: +12V, 1A ; Power & Green Energy Efficiency Integrated Power-over-Ethernet(802.3af) Max power consumption 3.2W(power adapter) or 4.3W(PoE) Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C Humidity: 10% to 90% non-condensing...
  • Page 25 indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC Voice Codec and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) RJ9 headset jack allowing EHS with Auxiliary Ports Plantronics headsets, USB port Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearance (SCA) / bridged line...
  • Page 26 Slovenščina (Slovenian) Türkçe (Turkish) 繁體中文 (Traditional Chinese) Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass Upgrade/Provisioning provisioning using GDMS/TR-069, or AES encrypted XML configuration file. Universal power adapter included: Input: 100-240V. Output: +12V, 1A. Power & Green Energy Efficiency Integrated Power-over-Ethernet (802.3af) Max power consumption 6.5W (power adapter) Operation: 0°C to 40°C Temperature and Humidity...
  • Page 27 Support for G.729A/B, G.711µ/a-law, G.726-32, G.722(wide-band), G723.1, Voice Codec iLBC, OPUS, in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO) RJ9 headset jack (allowing EHS with Auxiliary Ports Plantronics headsets), USB Hold, transfer, forward, 5-way conference, call park, call pickup, shared- callappearance (SCA)/bridged-line- appearance (BLA), downloadable phonebook(XML,...

  • Page 28: Getting Started

    Slovenščina (Slovenian) Türkçe (Turkish) 繁體中文 (Traditional Chinese) Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using Upgrade/Provisioning GDMS/TR069 or AES encrypted XML configuration file Universal power adapter included: Input:100-240V ; Output: +12V, 1.0A ; Power & Green Energy Efficiency Integrated Power-over-Ethernet(802.3af) Max power consumption 6.2W(power adapter)

  • Page 29: Using The Phone Stand

    GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 Package Content (GRP2670 as an example) Note Check the package before installation. If you find anything missing, contact your system administrator. Connecting and Setting Up the GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 The GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 phones can be installed on the desktop using the phone stand or attached to the wall using the slots for wall mounting.

  • Page 30: Configuration Via Keypad

    Connecting the GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 To set up the GRP261X/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 31: Configuration Via Web Browser

    In the sub-menu, press and hold the “Exit” Softkey until Exit Softkey changes to Home Softkey, then release the Softkey. The phone automatically exits MENU mode with an incoming call, when the phone is off-hook or the MENU mode if left idle for more than 60 seconds. When the phone is idle, pressing and holding the UP-navigation key for 3 seconds can see the phone’s IP address, IP setting, MAC address, and software address.

  • Page 32: Configuration Menu

    Mozilla Firefox, and Microsoft’s IE. To access the Web GUI: 1. Connect the computer to the same network as the phone. 2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing and holding the UP arrow button for 3 seconds when the phone is in an idle state.
  • Page 33 1. Access the IP Address: Enter the phone’s IP address into a web browser. 2. Click on “Login from LCD”: This will generate a one-time access code. 3. Enter the Code on the LCD: Using the phone’s keypad, navigate to the login prompt on the LCD screen and enter the code.
  • Page 34 The “Login from LCD” method allows authentication without a preset password, provided the user has physical access to the phone. 1. Enable User Web Access : This must first be configured in the admin settings. 2. Access the IP Address: Open the phone’s IP address in a web browser. 3.
  • Page 35 Remote Access to Web UI through GDMS The GRP261x/GRP262x/GRP263x/GRP2650/GRP2670 IP phones introduces enhanced remote management capabilities by enabling remote access to the phone’s Web UI via Grandstream Device Management System (GDMS). Before proceeding, ensure that the target GRP26xx phone is added under “VoIP Device”...

  • Page 36: Saving Configuration Changes

    GRP2634 Web UI Login Page Saving Configuration Changes After users make changes to the configuration, pressing the “Save” button will save but not apply the changes until the “Apply” button on the top of the web GUI page is clicked. Or, users could directly press the “Save and Apply” button. We recommend rebooting or powering cycle the phone after applying all the changes.
  • Page 37 ● SwitchSCR/NEXTSCR: Toggles between different idle screens: Press the most left softkey (or RIGHT/LEFT arrow buttons) to switch screens. ● ForwardAll: Unconditionally forwards the phone line (account 1) to another phone. ● MissedCalls: Shows up unanswered calls to this phone. ●...
  • Page 38 ON - Call Forward All and Call Forward No Answer feature enabled Missed Call Status. OFF - No missed call ON - New missed call Handset Status. OFF - Handset is not in use ON - Handset is in use Headset Status.

  • Page 39: Using The Keypad

    Using the Keypad GRP2610/GRP2610P Keyboard GRP2611G Keyboard GRP2612/GRP2612P/GRP2612W/GRP2612G Keyboard GRP2613 Keyboard...
  • Page 40 GRP2614 Keyboard GRP2615 Keyboard GRP2616 Keyboard GRP2624 Keyboard...
  • Page 41 GRP2634 Keyboard GRP2636 Keyboard GRP2650 Keyboard GRP2670 Keyboard Contacts: Press to view and edit contact information. Hold: Press to put call on hold or resume the call.
  • Page 42 Mute: During a call, Press Mute button to mute or unmute the call. Headset: Press to switch to headset mode Message: Press to view voicemail messages. Transfer: Press to transfer an active call to another number. Conference: Press to conference call. Speaker: Press to switch between speaker and handset mode in an active call.
  • Page 43 All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls. Displays account status, network status, software version number and Hardware ● Account status ● Network status: Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP/PPPoE), Ipv4 address, Ipv6 address, Subnet Mask, Gateway and DNS server.
  • Page 44 ● Idle LCD Brightness: Adjusts idle LCD brightness by pressing left/right arrow key. ● Active LCD Timeout: Adjusts the minute of active backlight timeout. ● Screensaver: Enables/Disables Screensaver. ● Screensaver Timeout: Configures the minutesof idle before the screensaver activates. Valid range is 3 to 60. –...
  • Page 45 ● Internet Protocol :Selects Prefer IPv4 / Prefer IPv6 / IPv4 only or IPv6 only. The default setting is “Prefer IPv4”. ● IP Setting: Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2.
  • Page 46 ● Diagnostic Mode: All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode.
  • Page 47 GRP261x Menu Characters Input The GRP261x/GRP2624/GRP263x/GRP2670/GRP2650 keypad can be used by tapping on an input field. GRP261x/GRP2624/GRP263x/GRP2670/GRP2650 keypad has 4 modes “123”, “ABC”, “abc” and “1Bc”. The default mode is “1Bc”. Note If the input field is accepting only digits, only “123” mode will be available. “123”...

  • Page 48: Telephony Features

    7 P Q R S p 9 W X Y Z 8 T U V t u v q r s w x y z MPK LCD Information: MPK LCD is available on GRP2614 & GRP2616 only. The GRP2614/GRP2616 supports MPK LCD with 8 physical MPKs and 3 pages, allowing to configure up to 24 fully programmable phone extensions to the phone.

  • Page 49: Multiple Sip Accounts And Lines

    The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 allows users to switch between handset, speaker, or headset when making calls. Press the Hook Switch to switch to the handset; press the Headset button to switch to the headset, or press the Speaker button to switch to the speaker. Multiple SIP Accounts and Lines GRP2610/GRP2610P support up to 2 SIP accounts with 2 line keys;...
  • Page 50 On-hook dialing Off-hook and dial. Off-hook the phone, enter the number, and send it out. 1. Take handset off-hook; or Press the Speaker button; or Press the Headset button with the headset plugged in; or Press an available LINE key to activate the speaker; 2.
  • Page 51 Via Call History. Dial the number logged in the phone’s call history. 1. Press the MENU button to bring up the main menu then enter Call History; or 2. Press the “History” soft key when the phone is in an idle state; 3.

  • Page 52: Making Calls Using Ip Addresses

    Call using Paging/Intercom Notes After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry Timeout; If digits have been entered after taking the handset off-hook, the SEND key will work as SEND instead of showing the history of Dialed extensions;...
  • Page 53 When completing direct IP call, “Use Random Port” option should be set to “No”. For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), and the # key represents the colon (:). When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060.

  • Page 54: Answering Phone Calls

    After the contact is added, users can select the contact in phonebook and press dial softkey. Phonebook Contact Information After pressing the dial key, an IP call will be established to the IPv4 address resolved using the hostname. Established Call Answering Phone Calls Receiving Calls Single incoming call.

  • Page 55: Do Not Disturb

    The GRP261X/GRP2624/GRP263x /GRP2670/GRP2650 Series support reason header, which allows the phones not to log a missed call if it is answered elsewhere. The following message will be included in the CANCEL SIP message received by phone for notifying it that another user answers the call.
  • Page 56 The mute button function can be set also to idle Mute, or be disabled under the web GUI option Settings �� Call features �� Mute Key Function While Idle. During an active call, press the MUTE button to mute/unmute the microphone.

  • Page 57: Call Transfer

    End call. Users can end the call without having to resume it first. On hold duration Call Transfer GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 series support Blind Transfer and Attended Transfer. This feature can be disabled from the web GUI menu under “Settings �� Call features �� Disable Transfer”.

  • Page 58: Target Selection

    1. During the first active call, open a new LINE The first call will be automatically put on hold 2. Enter the number for the second call in the new line and establish the call; 3. Press TRANSFER; 4. Press the other LINE key, which is on hold to transfer the call. When set to “Dynamic”...
  • Page 59 2. When clicking on the softkey, it will take the user to a target selection page in which the user can choose other possible transfer/conference targets (e.g. Local/BS Phonebook, Local/BS Call Logs, LDAP…) 3. When accessing the Local/BS Phonebook and Local/BS Call History page, the softkey will show limited options (e.g.
  • Page 60 Call Park Call Park is a feature that allows users to put an ongoing call on hold and retrieve it from any another extension. The GRP26xx series supports Call Park via VPKs/MPKs as well as Enhanced Call Park using Softkeys. Call Park using Virtual Multi-Purpose Keys/Multi-Purpose Keys 1.
  • Page 61 Available Parked Call Enhanced Call Park The Enhanced Call Park feature transforms how users temporarily suspend and retrieve calls, replacing manual feature codes (FACs) with intuitive softkeys and notifications. This section explains how to use the PortSIP PBX’s enhanced call park feature with GRP26xx phones.

  • Page 62: Retrieving A Parked Call

    Call Park Softkey During Ongoing Call Note: Please note that the call park softkey cannot be controlled using custom call screen softkey layout under Programmable Keys. To manage its visibility, navigate to Web UI → Phone Settings → Call Settings → Call Park and use the “Enable Call Park Softkey”...
  • Page 63 Call Park Notification 1. If the current phone has a parked call, the RetrievePark softkey will show up on the dialing screen as such: Retrieve Parked Call from Dialing Screen 2. Users can also click on ParkedCalls to view the list of parked calls for different accounts.

  • Page 64: Conference Call

    Conference Call 5-way conferencing The GRP26xx series can host a 5-way conference call with other parties (PCMU/PCMA). Users can disable/enable the conference call feature from the phone’s web GUI under the menu Settings �� Call features �� Disable Conference. Initiate a conference call: 1.

  • Page 65: Easy Conference Mode

    Kick: Users can remove an extension from the ongoing conference by pressing the “Kick” soft key, specifying which extension/number to be kicked out then clicking on the “Submit” soft key. Split and Re-conference: 1. During the conference, press the HOLD key. The conference call will be split, and the calls will be put on hold separately with the LINE keys blinking in green;...

  • Page 66: Participate In Ucm Conference Room

    1. If the user decides to cancel the conference after establishing the second call, press the “EndCall” softkey instead of the “ConfCall” softkey/CONF key; 2. This will end the second call and the screen will show the first call on hold. End Conference.

  • Page 67: Conference Call Operations

    List of Conference Room Users Conference Call Operations Invite User: Press the Invite softkey, specify the target extension number then click OK. The phone will note the operation by displaying [Join User_Extension] on the conference home screen. UCM Conference Menu – Invite User Kick User: Select the user’s extension then press Kick.
  • Page 68 To bridge another conference, enter the conference number and password and a Bridge request will be sent. UCM Conference Menu – Bridge Conference More: Press […] for more conference room operations. Users can choose to Lock/ Unlock the conference, Kick All, or Mute/ Unmute All participants. UCM Conference Menu –...
  • Page 69 2. On the registered phone, go to Account → Advanced Features → Special Feature. 3. Set the Special Feature to “UCM Call Center”. UCM Call Center Special Feature 4. A new softkey labeled “UCM-CC” will appear at the bottom of the phone’s idle screen.

  • Page 70: Call Forwarding

    Notes: This feature is only available for static agents; dynamic agent login via feature codes will be disabled once enabled. If the agent is registered on multiple devices, status changes will sync across all phones. Call Forwarding Under Menu (OK) �� Phone �� Call Features �� Account X. When disabled the LCD screen will look like the following figure: Disabled Call Forward When the feature is enabled, the phone’s LCD screen will show the following...

  • Page 71: Virtual Voice Mail

    Voice Mail A blinking green MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Check the voicemail box to retrieve the message by entering the voice mail number of the server; Or by pressing the Voicemail button;...

  • Page 72: Call Features

    IM Sent Successfully Call Features The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward, etc. Block Caller ID (for all subsequent calls) ● Off hook the phone. ● Dial *30 Send Caller ID (for all subsequent calls) ●...

  • Page 73: Advanced Features

    Cancel Unconditional Call Forward. To cancel the unconditional call forward: ● Off hook the phone. ● Dial *73. ● Hang up the call. Busy Call Forward. To set up busy call forward: ● Off hook the phone. ● Dial *90 and then enter the number to forward the call. ●...
  • Page 74 Users can find the Virtual Multi-Purpose Keys (VPK) configuration under the phone’s web UI��Settings��Programmable Keys��Virtual Multi-Purpose Keys tab. It is recommended to select “Reset” on this page before configuring VPK here. By default, all fixed VPKs are listed. VPK Page On the Virtual Multi-Purpose Keys page.
  • Page 75 Shared Shared line Speed Dial Speed dial Busy Lamp Field Presence Watcher presencewatcher Eventlist BLF eventlistblf Speed Dial via Active speeddialaa Account Dial DTMF dialdtmf Voice Mail voicemail Call Return callreturn Transfer transfer Call Park callpark Monitored Call Park Monitoredcp Intercom Intercom LDAP search...
  • Page 76 GDS OpenDoor gds opendoor Presence EventList presence eventList Provision provision VPK Modes in String Format The string could be capital or lower-case letters, but there must be no “space” in between. For example, in the cfg.xml, “Transfer” or “transfer” is the same as “8”, it will configure Virtual Multi-Purpose Key 3 as transfer mode.
  • Page 77 Registered Call Forward Dial_1_open_voic email Dial_2_open_voic email Account_1_open_ voicemail Account_2_open_ voicemail Connect Hold Idle Ringing Seized Error Invalid Unknown Away Available Unavailable Busy Chat Connect...
  • Page 78 Ringing Unknown User def Speed Dial Speed Dial Dial DTMF Dial DTMF Call Return Call Return Transfer Call transfer Call Park Call Park Busy Call Park Call Park Online Call Park Offline Intercom Intercom Multicast Intercom Paging Call LDAP Search LDAP Search Multicast Listen Multicast Paging...
  • Page 79 Information Information Keypad Lock Keypad Lock Do Not Disturb Phonebook Phonebook Call History Call History Instant Message Instant Message Redial Redial GrandStream GDS OpenDoor OpenDoor System Forward Forward Provision Provision Voice Mail Voice Mail Voice Mail New VPK Modes Icon Indications When the user is on the call screen (during a call), he can press the Right/Left arrow key to toggle between screens and choose which VPK to use.

  • Page 80: Predictive Dialing

    Predictive Dialing Search in Call History Functionality If the user dials digits matching some call history entries, a list of entries should be displayed with corresponding names. Predictive Dialing Note Users can Disable the Predictive Dialing Feature from Web GUI under Settings ��...

  • Page 81: Vpk Paging Support Inside The Lcd Call Screen

    Predictive Dialing from BS XSI Directories VPK Paging Support inside the LCD Call Screen Users can use their preconfigured VPK mode while on the call screen. Such as Speed Dial, BLF…, as shown in the figure below: VPK Paging Active VPK Page If “Active VPK page”...

  • Page 82: Shared Call Appearance (Sca)

    Line Switching Shared Call Appearance (SCA) GRP2610/GRP2610P/GRP2611G/GRP2612/GRP2612P/GRP2612W/GRP2612G/GRP 2613/GRP2614/GRP2615/GRP2616/GRP2624/GRP2634/GRP2670/GRP2650 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. To enable the shared call appearance, the user needs to register the shared line account on the phone.

  • Page 83: Local Contacts

    Diagnosis Users could access the factory functions menu in order to diagnose the phone’s hardware/software. To do so please access to LCD menu under System �� Factory Functions or use the shortcut by pressing the “HOLD” Key and the “Up- arrow”...
  • Page 84 <AddressBook> <Contact> <id>1</id> <FirstName>abc</FirstName> <LastName>def</LastName> <JobTitle>jobtitle</JobTitle> <Frequent>0</Frequent> <Phone type="Conference"> <phonenumber>6300</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Work"> <phonenumber>1111</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>2222</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Mobile"> <phonenumber>3333</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>1</Primary> <Department>department</Department> <Job>job</Job> <Title>title</Title> <Company>company</Company> </Contact> </AddressBook> Download/Upload XML Phonebook from Web UI From the phone’s web interface under Application Contacts Phonebook...

  • Page 85: Dialed Numbers Filtering

    Local Phonebook – Contact Information Users can also input the “Company”, “Title”, and “Job” fields on the phonebook.xml like in the previous example or through the phone’s LCD by pressing the “Edit” soft key, as below: Local Phonebook – Company/Title/Job Fields Dialed Numbers Filtering After downloading the phonebook, when dialing a number from the contacts, the number may include special characters such as “()”, “- “, or space in between...

  • Page 86: Exact Matching

    The quick search feature allows users to search parts and strings of the entries. For instance, if users only remember the first name, last name, or parts of the name/phone number, they can use the string in the search bar as displayed in the following screenshots: Before Search QuickMatch...

  • Page 87: Broadsoft Directories

    LDAP search LDAP Contacts Note: When performing LDAP search, results will now load dynamically rather than after pressing the search softkey. The GRP261x phones support LDAP directory entries with the “Conference” type, allowing users to easily access and join conference resources directly from the phone’s directory.

  • Page 88: Local Call History

    Search in Broadsoft Directories CALL HISTORY Local Call History There are five different categories in the local call history. Users could use the navigation keys to browse call logs: All : Missed : Dialed : Answered : Transferred : Call History Screen Page Dial: Tap on one of the call history entries to call this number directly.

  • Page 89: Connecting To Devices

    Notes 1. Users can set the phone to turn off the LCD backlight while having a missed call. This option can be found under device web UI Settings Preferences LCD Display disable missed call backlight. If users want to have missed call notifications, select yes, bug flash MWI LED. 2.
  • Page 90 1. Connect EHS Headset (Plantronics) to the phone. Insert headset connector into the RJ11 headset port on the back of GRP261X/GRP2624/GRP263x/GRP2670/GRP2650. 2. To use headset mode, press the headset button . A headset icon will show on the LCD. Headset enabled Bluetooth Information: Bluetooth is available on GRP2614, GRP2615 &...
  • Page 91 Bluetooth Scan 2. Choose a device then select “Pair”. The phone will then start the pairing process GRP2615/GRP2614/GRP2616/GRP2624/GRP2634/GRP2636/GRP2670/GRP2650 Pairing Process Successful Bluetooth pairing 3. If the pairing succeeds, users will see “Connected” next to the name of the Bluetooth device. From a Bluetooth different device: 1.
  • Page 92 Pairing Request Note Turn off Bluetooth if it is not used. For more details on the Bluetooth features, please refer to: https://documentation.grandstream.com/knowledge-base/using- bluetooth-on-grp-phones/ Hide Bluetooth Settings from LCD There are two methods users can follow to hide Bluetooth settings from the GRP26xx LCD: Method 1: Hide Bluetooth Settings Using the WebGUI 1.

  • Page 93: Connect To A Wi-Fi Network

    For easy deployment, GRP2612W/GRP2614/GRP2615/GRP2616/GRP2624/GRP263x/GRP2670/GRP26 50 out of the box is preconfigured to connect to a default SSID named wp_master with a password (WPA/WPA2 PSK) equal to wp!987@dmin, for this to work the following criteria needs to be met: 1. The IP phone should not be connected by a LAN cable. 2.
  • Page 94 Nearby Wi-Fi networks 5. If required, enter the password to connect. Wi-Fi password required Note A softkey to show or hide passwords has been added on firmware upgrade 1.0.9.62.  6. An incorrect password will trigger an error message “Cannot connect to the selected network”.
  • Page 95 The details displayed in this window are outlined in the table below. SSID The name of the connected network. BSSID The MAC address of the access point. MAC Address The device’s Wi-Fi adapter MAC. Security Type Authentication method (e.g., WPA2/PSK). Channel Frequency Channel frequency in MHz.

  • Page 96: Restore Factory Default Settings

    Changes via P-values require a reboot to take effect. RESTORE FACTORY DEFAULT SETTINGS Warning Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

  • Page 97: Change Log

    Rollback to Alternative Firmware CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP261X/GRP2624/GRP263x/GRP2670/GRP2650. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware version 1.0.13.21 Added support for LDAP type “Conference”.
  • Page 98 No Major Changes. Firmware Version 1.0.9.136 No Major Changes. Firmware Version 1.0.9.132 Added ability to send out star codes to the server while being able to use local call features via LCD. [Receiving calls] Firmware Version 1.0.9.103 No Major Changes. Firmware Version 1.0.9.99 No major changes.
  • Page 99 Added ability to end the call on hold without having to resume it first [End call] Added ability to display the entire VPK description label by holding the VPK for 3 seconds when in call [VPK description LCD display] Added a voicemail notification popup when receiving a new voicemail message or after reboot/reset if there are new(or not played) voicemail messages [VM notification]...
  • Page 100 UCM conference room updates [UCM CONFERENCE] Firmware Version 1.0.0.16 This is the initial version for GRP261X. EXPERIENCING GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 Please visit our website: https://www.grandstream.com to receive the most up-to- date updates on firmware releases, additional features, FAQs, documentation, and news on new products. We encourage you to browse our product-related documentation, FAQ, and...
  • Page 101 If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300...
  • Page 102 not be co-located or operating in conjunction with any other antenna or transmitter. Directive 2014/53/EU Regulatory Information This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 802.11b 18.15dBm 2402-2480MHz (TX&RX) 802.11g 18.42dBm 802.11n-20...
  • Page 103 This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. For GRP2613: U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules.
  • Page 104 Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.

This manual is also suitable for:

Grp261 seriesGrp262 seriesGrp263 seriesGrp2670 seriesGrp2610Grp2610p ... Show all