Grandstream Networks GRP2612 Administration Manual
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Grandstream Networks GRP2612 Administration Manual

Carrier-grade ip phones
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Grandstream Networks, Inc.
GRP2612/GRP2612P/GRP2612W | GRP2613
GRP2614 | GRP2615 | GRP2616
Carrier-Grade IP Phones
Administration Guide
GRP2612 / GRP2612P / GRP2612W
GRP2613
GRP2614
GRP2615
GRP2616

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  • Page 1 Grandstream Networks, Inc. GRP2612/GRP2612P/GRP2612W | GRP2613 GRP2614 | GRP2615 | GRP2616 Carrier-Grade IP Phones Administration Guide GRP2612 / GRP2612P / GRP2612W GRP2613 GRP2614 GRP2615 GRP2616...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Directive 2014/53/EU Regulatory Information This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 18.15dBm 802.11b 2412-2472MHz (TX&RX) 18.42dBm 802.11g 19.06dBm 802.11n-20 802.11a 19.28dBm 802.11n-20 18.78dBm 802.11n-40 19.10dBm 5150-5250MHz (TX&RX) 802.11ac20 18.89dBm 802.11ac40 18.66dBm...
  • Page 6 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615 and GRP2616 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION GRP2600 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz P a g e...

  • Page 8: Table Of Contents

    Table of Contents DOCUMENT PURPOSE ....................12 CHANGE LOG ......................13 Firmware Version 1.0.5.15 ........................13 Firmware Version 1.0.3.6......................... 13 Firmware Version 1.0.1.23 ........................13 Firmware Version 1.0.1.17 ........................13 Firmware Version 1.0.1.7......................... 13 Firmware Version 1.0.0.31 ........................13 Firmware Version 1.0.0.16 ........................13 GUI INTERFACE EXAMPLES ..................
  • Page 9 Account Page Definitions ........................38 Settings Page Definitions ........................55 Network Page Definitions ........................86 Maintenance Page Definitions ......................... 93 Directory Page Definitions ........................100 BLF LED PATTERNS ....................104 NAT SETTINGS ......................106 BLUETOOTH (AVAILABLE ON GRP2614/GRP2615 & GRP2616 ONLY) ....107 PACKET CAPTURE ....................
  • Page 10 Table of Tables Table 1: GRP2600 Features in a Glance ....................16 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ............17 Table 3: GRP2613 Technical Specifications ....................19 Table 4: GRP2614 Technical Specifications ....................20 Table 5: GRP2615 Technical Specifications ....................21 Table 6: GRP2616 Technical Specifications ....................
  • Page 11 Table of Figures Figure 1: GRP2600 Package Content ......................24 Figure 2: Phone Stand and Mounting Slots on the GRP2600 ..............25 Figure 3: Tab on the Handset Cradle ......................25 Figure 4: GRP2600 Back / Side View ......................26 Figure 5: Packet Capture in Idle .......................

  • Page 12: Document Purpose

    This document describes how to configure GRP2600 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 / GRP2616, please visit http://www.grandstream.com/support...

  • Page 13: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP26XX. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.5.15 • Added support to provision new config file “dev[MAC ADDRESS].cfg”.

  • Page 14: Gui Interface Examples

    GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/GRP26XX_web_gui.zip Screenshot of Login Page Screenshots of Status Pages Screenshots of Accounts Pages Screenshots of Settings Pages Screenshots of Network Pages Screenshots of Maintenance Pages Screenshots of Phonebook Pages P a g e GRP2600 Administration Guide Version 1.0.5.15...

  • Page 15: Welcome

    WELCOME Thank you for purchasing Grandstream GRP26XX Carrier-Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

  • Page 16: Product Overview

    Table 1: GRP2600 Features in a Glance  4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys).  2.4” (320x240) TFT color LCD. GRP2612  4 programmable context-sensitive soft keys. GRP2612P  100M network ports.

  • Page 17: Technical Specifications

    Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP26XX series. Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6...
  • Page 18 Unit weight : 554g Package weight : 936g Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, Package Content universal power supply (except GRP2612P), network cable, Quick Installation Guide GRP2612/GRP2612P: FCC: FCC Part 15B, Class B；FCC Part 68 HAC.

  • Page 19: Table 3: Grp2613 Technical Specifications

    Table 3: GRP2613 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated Network Interfaces Graphic Display 2.8 inch (320x240) TFT color LCD...

  • Page 20: Table 4: Grp2614 Technical Specifications

    GRP2613 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Installation Guide FCC: FCC Part 15B, Class B；FCC Part 68 HAC. Compliance CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004. Table 4: GRP2614 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards...

  • Page 21: Table 5: Grp2615 Technical Specifications

    Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using Upgrade/Provisioning TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Power & Green Integrated Power-over-Ethernet (802.3af) Energy Efficiency Max power consumption: 6W Dimension : 234mm x 213mm x 82.2mm Physical Unit weight : 950g Package weight : 1460g...

  • Page 22: Table 6: Grp2616 Technical Specifications

    plan, Hot Desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Yes, can power up to 4 GBX20 modules which features 4.3” Color LCD, 20 quick- Extension Module dial/BLF keys which dual-color LED, 2 navigation keys.
  • Page 23 Wi-Fi Yes, dual-band 6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu Feature Keys keys, 11 dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC Voice Codec...

  • Page 24: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP26XX phone. Equipment Packaging Table 7: Equipment Packaging GRP26XX • 1 x GRP26XX Main Case. •...

  • Page 25: Grp2600 Phone Setup

    GRP2600 Phone Setup The GRP2600 phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: Phone Stand and Mounting Slots on the GRP2600 Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand.

  • Page 26: Connecting The Grp2600

    Connecting the GRP2600 To setup the GRP2600, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 27: Table 8: Configuration Menu

    • When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds can see phone’s IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 8: Configuration Menu Displays Local call logs: Call History All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls...
  • Page 28 Preference sub menu includes the following options: • Do Not Disturb Enables/disables Do Not Disturb on the phone. • Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK”...
  • Page 29 Default Input Selection Selects the Input mode from Multi-Tap and Shiftable. By default, it is Multi-Tap. Multi-Tap: User may tap the same key multiple times to switch to the desired character. Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button.
  • Page 30 Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Select “Reset VLAN Config” to reset VLAN configuration. • Wi-Fi Settings (GRP2612W & GRP2614 & GRP2615 & GRP2616 only) Enables/disables Wi-Fi Enables/disables Wi-Fi Scan Scan available Wi-Fi networks. • Bluetooth Settings (GRP2614/GRP2615 & GRP2616 only) Bluetooth Status Displays the status of Bluetooth Bluetooth MAC...
  • Page 31 Upgrade Via Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. Start Provision Starts Provision immediately. • Language Download Auto Language Download Language Download • Factory Functions Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function.
  • Page 32 End User Password This is used to change end user password for Web UI access. Settings Turns on/off Test Password Strength feature. This will allow only passwords with some constraints to ensure better security. • Operations Factory Reset It is used to restore the phone to factory default settings. Ping and Traceroute It is used to show the route taken by packets across to an URL.
  • Page 33 The following picture shows the keypad MENU configuration flow: MENU Call History Local Call Logs Account Status Status Network Status System information Enable/Disable Provider Status Password Local Phonebook Ring Tone Contacts Local Group Ring Volume LDAP Directory Active LCD Brightness Idle LCD Brightness Instant Messages Active LCD Timeout...

  • Page 34: Configuration Via Web Browser

    Configuration via Web Browser The GRP2600 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE. To access the Web GUI: 1.

  • Page 35: Saving Configuration Changes

    Saving Configuration Changes After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply"...

  • Page 36: Configuration Guide

    Directory: To manage Phonebook and LDAP. Status Page Definitions Table 9: Status Page Definitions Status → Account Status Account index. • For GRP2612/GRP2612P/GRP2612W: up to 2 SIP accounts • For GRP2613: up to 3 SIP accounts Account • For GRP2614: up to 4 SIP accounts •...
  • Page 37 OpenVPN® IP The OpenVPN® IP obtained on the phone. Subnet Mask The subnet mask obtained on the phone. Gateway The gateway address obtained on the phone. DNS Server 1 The DNS server address 1 obtained on the phone. DNS Server 2 The DNS server address 2 obtained on the phone.

  • Page 38: Account Page Definitions

    System Information Download system information User Space Shows the percentage of the user space used and the status of the Database Shows the status of the core dump and the core dump files generated if any. Core Dump It also gives the ability to generate GUI/Phone core dump files manually. Download captured screenshots.
  • Page 39 IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller. It’s used by the phone for Firewall or Outbound Proxy NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution.
  • Page 40 If the user wishes to locate the server by DNS SRV, the user may select “SRV” or “NATPTR/SRV”. If “Use Configured IP” is selected, please fill in the three fields below: • Primary IP • Backup IP 1 • Backup IP 2 If SIP server is configured as domain name, phone will not send DNS query, but use “Primary IP”...
  • Page 41 This parameter configures whether the NAT traversal mechanism is activated. Users could select the mechanism from No, STUN, Keep-alive, UPnP, Auto or VPN. The default setting is “Auto”. If set to “STUN” and STUN server is configured, the phone will route according to the STUN server.
  • Page 42 Specifies the frequency (in minutes) in which the phone refreshes its Subscribe Expiration subscription with the specified registrar. The maximum value is 64800 (about 45 days). The default value is 60 minutes. Reregister Before Specifies the time frequency (in seconds) that the phone sends re- Expiration registration request before the Register Expiration.
  • Page 43 This option is used to control the port information in the Via header and Use Actual Ephemeral Contact header. If set to No, these port numbers will use the permanent Port in Contact with listening port on the phone. Otherwise, they will use the ephemeral port for TCP/TLS the connection.
  • Page 44 Add Auth Header on To define whether authorization Header will be added on initial REGISTER Initial REGISTER from the first REGISTER. The default setting is “No”. This is used to perform a factory reset through SIP NOTIFY. When the phone Allow SIP Reset receives the NOTIFY with Event: reset, the phone should perform a factory reset after the authentication.
  • Page 45 • If Yes for REGISTER only, the sip message for register or unregister will contains MAC address in the header, and all the outgoing SIP messages except REGISTER message will attach the MAC address to the User-Agent header; • If Yes to all SIP, the sip message for register or unregister will contains Use MAC Header MAC address in the header, and all the outgoing SIP message including REGISTER will attach the MAC address to the User-Agent header;...
  • Page 46 in the key mode, choose account, enter the value of each extension in the list. When option is enabled, empty multi-purpose keys will be automatically provisioned to the monitored extensions in the “Eventlist BLF” or “Presence Eventlist”. Auto Provision • Disabled Eventlist BLFs •...
  • Page 47 type. The default setting is “Standard”. Broadsoft When set to “Yes”, a Softkey “BSCCenter” is displayed on LCD. User can access different Broadsoft Call Center agent features via this Softkey. Please note that “Feature Key Synchronization” will be enabled regardless Broadsoft Call Center of this setting.
  • Page 48 The minimum session expiration (in seconds). The default value is 90 Min-SE seconds. The valid range is from 90 to 64800. If set to “Yes” and the remote party supports session timers, the phone will Caller Request Timer use a session timer when it makes outbound calls. The default setting is “No”. If set to “Yes”...
  • Page 49 Configures the phone to use which codec sequence to negotiate as the Codec Negotiation callee. When set to “Caller”, the phone negotiates by SDP codec sequence Priority from received SIP Invite. When set to “Callee”, the phone negotiates by audio codec sequence on the phone.
  • Page 50 This option determines the encoding rate for G723 codec. Users can choose G723 Rate from 6.3kbps encoding rate and 5.3kbps encoding rate. The default setting is “5.3kbps encoding rate”. G.726-32 Packing Selects “ITU” or “IETF” for G726-32 packing mode. Mode The default setting is “ITU”.
  • Page 51 a) xx+ - at least 2-digit numbers b) xx — only 2-digit numbers c) ^ — exclude d) [3-5] — any digit of 3, 4, or 5 e) [147] — any digit of 1, 4, or 7 <2=011> - replace digit 2 with 011 when dialing g) | —...
  • Page 52 Explanation of example rule (reading from left to right): • ^1900x. — prevents dialing any number started with 1900; • <=1617>[2-9]xxxxxx — allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically; •...
  • Page 53 Disables recovery to the call to the transferee on failing blind transfer to the target. The default setting is “No”. Notes: 1) This feature only applies to blind transfer; 2) This feature depends on how server handles transfer. If there is any Disable Recovery on NOTIFY from server, this feature won’t take effect.
  • Page 54 xx+ : at least 2-digit number; xx : only 2-digit number; [345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9. • Alert Info text Users could configure the matching rule as certain text (e.g., priority) and select the custom ring tone mapped to it.

  • Page 55: Settings Page Definitions

    call feature will be handled by Broadsoft server, not by the phone. Do Not Disturb Configures DND feature code to turn on DND. (DND)—On Do Not Disturb Configures DND feature code to turn off DND. (DND)—Off Call Forward Configures Call Forward All feature code to activate unconditional call Unconditionally (All)—...
  • Page 56 Gives users the ability to define the parameter of the local RTP port used to listen and transmit. This parameter defines the local RTP port from 48 to Local RTP Port Range 10000. This range will be adjusted if local RTP port + local RTP port range is greater than 65486.
  • Page 57 FTP/HTTP User Name Specifies User Name to access FTP/HTTP server. FTP/HTTP Password Specifies Password to access FTP/HTTP server. Outbound Notification Indicates whether Outbound Notification feature is enabled. Default is Enable Outbound “Enabled”. For more details refer to [OUTBOUND NOTIFICATION Notification SUPPORT].
  • Page 58 SIP User Name. Configure SIP Username for the BroadWorks XSI server. SIP User ID. Configure SIP User ID for the BroadWorks XSI server. SIP Password Configure SIP Password for the BroadWorks XSI server. • Sort Phonebook by Select to sort phonebook entries by “Last Name” or “First Name”. The default setting is “Last Name”.
  • Page 59 features on the phone. If keep the Name box blank, the phone will use the default name “Outgoing” for it. • Received Call Log Enable/Disable and rename the BroadWorks XSI Placed Call Log features on the phone. If keep the Name box blank, the phone will use the default name “Incoming”...
  • Page 60 GDS, the access password is the one configured on “Remote PIN to Open the Door” field on GDS3710/GDS3705 settings. Settings → Call Features Selects the preferred default account when offhook/onhook dialing. When Preferred default selected account is unavailable, system will fall back to use the first available Account account instead.
  • Page 61 Automatic Redial The interval between each call attempt using Automatic Redial feature. The Interval valid range is 1 – 360. The default value is “10”. Bypass Dial Plan Enable/Disable the dial plan check while dialing through the call history and Through Call History any phonebook directories.
  • Page 62 Specifies the function of mute key in idle. Default setting is “DND”. When select “Idle Mute” and press Mute key while idle, the future incoming Mute Key Functions call will be answered with mute. When select “Disabled”, Mute key will not While Idle take effect while idle.
  • Page 63 the account and dial to the target number. The default setting is “Disabled”. For more details refer to [CLICK-TO-DIAL]. Sets the default call log list after select MENU→CALL HISTORY. Default call log type Broadsoft Call Log or Local Call Log option will only show its own list. Default option will keep both call log lists.
  • Page 64 Configures the number of seconds that the message will remain on screen. Instant Message The valid range is 10 – 900. The default setting is “10”. Popup Timeout If enabled, phone will play a short tone when receiving an IM during idle Play Tone On state.
  • Page 65 Allow Multicast Paging when DND mode is enabled. Allowed in DND Mode Default Setting is “No”. During active call, if incoming multicast page is higher priority (1 being the Paging Barge highest) than this value, the call will be held and multicast page will be played.
  • Page 66 • Busy to Idle • Open DND • Close DND • Open Forward • Close Forward • Open Unconditional Forward • Close Unconditional Forward • Open Busy Forward • Close Busy Forward • Open No Answer Forward • Close No Answer Forward •...
  • Page 67 ➢ When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode. 2. Toggle Headset/Speaker: ➢ When the phone is in idle, press HEADSET button to switch to Headset mode.
  • Page 68 Defines the URL or IP address of the NTP server. The phone may obtain the Secondary NTP Server date and time from the server. Allow user to configure 2 NTP server domain names. GRP will loop through all of the IP addresses resolved from them. Time interval for updating time from the NTP server.
  • Page 69 default setting is in 12-hour format. Show Date on Status Allows users to display time and date on the top panel of the LCD screen. Default setting is “No”. Settings → Preferences → Language Selects display language on the phone. There are 21 languages can be set Display Language as display language, user could also choose “Auto”...
  • Page 70 http://htmlcolorcodes.com/ . If an invalid code is configured, the phone will use default value #000000 instead. Specifies the wallpaper server path. This option will take effect when Wallpaper Server Path wallpaper source is “Download”. Click on the “Upload” button to browse and upload the desired wallpaper file. Upload Wallpaper This option will take effect when wallpaper source is “Uploaded”.
  • Page 71 Upload Wallpaper for Upload an image for the MPK LCD wallpaper. MPK LCD Note: Must be in PNG format. 500 KB or smaller. Settings → Preferences → LED Control Configures the color and pattern of the LED based on status updates. The default setting is “Default”.
  • Page 72 Settings → Programmable Keys → Virtual Multi-Purpose Keys Settings Idle Screen Settings If enabled, the VPK label’s background will match the status of the VPK and Show Label will no longer be transparent. Background The default setting is “No”. If enabled, the VPK label will extend as far as possible. Use Long Label The default setting is “Yes”.
  • Page 73 This only can be done with provisioning using the Pvalue P8484 (Value = 0; No . Value = 1; Yes) • Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial.
  • Page 74 Select Account, and enter the call park extension in the Value field to park/pick up the call. • Monitored Call Park Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call via Line Key’s light.
  • Page 75 • Call Log Select Account and enter account number in the Value field to allow configuration of call log for other extension. • Menu Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration. •...
  • Page 76 in value field. • Presence Eventlist This option is similar to the Presence Watcher option but in this case the PBX collects the information from the phones and sends it out in one single notify message. Note: The PBX server has to support this feature. •...
  • Page 77 For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. • Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call.
  • Page 78 Value -> sn=Li Since the Base for LDAP server configuration is: “dc=78randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. • Conference Allow user to set their Multi-Purpose Key to “Conference” mode to trigger a conference.
  • Page 79 buttons, no field dis required for configuration • Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward. • Press the configured key to enabled/Disable DND. •...
  • Page 80 Mode mode. With the enhanced Menu mode, the MORE softkey now will not need the user to tap multiple times on MORE to get to next pages, instead, pressing MORE will have a popup window and allow users to choose from the list. With Toggle mode, users need to press MORE softkey to switch between options.
  • Page 81 ConfCall. Show/Hide Label, Custom Softky 1, Custom Softkey 2, Custom Softkey 3. • Default Softkeys: BT On/Off, Cancel, EndCall, ReConf, ConfRoom, ConfCall. Customizes softkey layout when device is under call connected State. • Available Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf, ConfRoom, ConfCall, Cancel, NewCall, Swap, Transfer, Trnf>VM, DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off, CallPark(UCM), PrivateHold, CallPark.
  • Page 82 • Default Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace, Target. Customizes softkey layout when device is under Conference State. • Available Softkeys: BT On/Off, Cancel, Dial, Backspace, Target, Show/Hide Label, Custom Softkey 1, Custom Softkey 2, Custom Conference State Softkey 3. •...
  • Page 83 left blank. Enter the LDAP Name/Number filter in the Value field. For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since Base LDAP server configuration “dc=83randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope.
  • Page 84 the configured Speed Dial number using account 2. • Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first. • Voice Mail Select Account &...
  • Page 85 buttons, no field dis required for configuration Account Selects the account to be used with specific softkey. Description Enters a label for softkey. Value Specifies value for softkey depending on the mode selected. Settings → Web Service Use Auto Location Configures to enable or disable auto location services on the phone.

  • Page 86: Network Page Definitions

    Host name (Option 12) some Internet Service Providers. Used by clients and servers to exchange vendor class ID. The default setting is “Grandstream GRP2612” for GRP2612, “Grandstream DHCP Vendor Class GRP2612P” for GRP2612P, “Grandstream GRP2612W” for GRP2612W, “Grandstream GRP2613” for GRP2613, “Grandstream GRP2614” for (Option 60) GRP2614, “Grandstream GRP2615”...
  • Page 87 PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. Ipv4 Address Enter the IP address when static IP is used. Subnet Mask Enter the Subnet Mask when static IP is used for IPv4. Gateway Enter the Default Gateway when static IP is used for IPv4.
  • Page 88 Enter host names that do not require a proxy to reach. Those names should Bypass Proxy For be separated by commas. Defines the Layer 3 QoS parameter for SIP. This value is used for IP Layer 3 QoS for SIP Precedence, Diff-Serv or MPLS.
  • Page 89 List of allowed IP address from which the phone receives action URI. The Allowed addresses separated comma such Action URI allowed IP “192.168.1.1,192.168.1.2”. Set this field to “any” to allow any IP address to list send Action URL to the phone. The default value is empty string which means no IP address is allowed for remotely control the phone.
  • Page 90 For a new upload, users could click on “Delete” to erase the last certificate, and then upload a new one. Specifies the Cipher method used by the OpenVPN® server. The available options are: • Blowfish OpenVPN® Cipher • AES-128 Method •...
  • Page 91 Community string associated to the trap. It must match the community string SNMP Trap of the trap receiver. Community Username for SNMPv3 SNMP Username • noAuthUser: Users with security level noAuthnoPriv and context name as noAuth. • authUser: Users with security level authNoPriv and context name as Security Level auth.
  • Page 92 • • The default setting is “None”. Trap Authentication Enter the Trap Authentication Key Enter the Trap Privacy Key. Trap Privacy Key P a g e GRP2600 Administration Guide Version 1.0.5.15...

  • Page 93: Maintenance Page Definitions

    Network → WiFi Settings (Available on GRP2612W & GRP2614 & GRP2615 & GRP2616 only) Enables / Disables the WiFi on the phone. Three options are available: • No: Disables WiFi. User has ability to enable WiFi from LCD Menu. • Off &...
  • Page 94 DHCP option 43 approach has priorities. The phone is allowed to fall back to the original server path configured in case the server from option 66 fails. The default setting is “Yes”. When enabled, users could select Option 150 or Option 160 to override the firmware server instead of using the configured firmware server path or the Additional Override server from option 43 and option 66 in the local network.
  • Page 95 Enables your ITSP to lock configuration updates. If configured, only the Config File Postfix configuration file with the matching encrypted postfix will be downloaded and flashed into the phone. XML Config File The password for encrypting XML configuration file using OpenSSL. This is Password required for the phone to decrypt the encrypted XML configuration file.
  • Page 96 Firmware Firmware Upgrade Allows users to choose the firmware upgrade method: TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is “HTTP”. Firmware Server Defines the server path for the firmware server. Path Firmware HTTP/HTTPS User The user name for the HTTP/HTTPS server. Name Firmware HTTP/HTTPS...
  • Page 97 Syslog will be filtered based on keywords provided. If you enter multiple Syslog Keyword keywords, it should be separated by ‘,’. Please note that no spaces are Filtering allowed. Configures whether the SIP log will be included in the syslog messages. The default setting is “No”.
  • Page 98 • Constraint Mode: The phone will require administration password to change the Network, Upgrade and Factory Reset options under System submenu, and SIP option under Phone submenu as well. • Locked Mode: The phone menu and changing MPK/VPK/Line are disabled. The default setting is “Unrestricted”.
  • Page 99 Web Session Configures timer to logout web session during idle. The valid range is 2-60 min. Timeout The default value is 10 min Web Access Attempt Configures attempt limit before lockout. The valid range is 1 – 10. The default Limit value is “5”.

  • Page 100: Directory Page Definitions

    Directory Page Definitions Directory → Contacts Search Bar Allows users searching for phonebook entries. Specifies Contact’s First Name, Last Name, Phone Number, Accounts and Groups Blacklist, Whitelist, Work, Friends and Family) to add one new contact in phonebook. Add Contact Note: If the contact number belongs to Blacklist group, the call from this number will be blocked.
  • Page 101 Sort phonebook based on the selection of first name or last name. Sort Phonebook by The default setting is “Last Name”. Download XML Click on "Download" to download the XML phonebook file to local PC Phonebook Upload XML Click on "Upload" to upload local XML phonebook file to the phone. Phonebook Control the behavior of phonebook key.
  • Page 102 Configures the bind "Username" for querying LDAP servers. Some LDAP User Name servers allow anonymous binds in which case the setting can be left blank. Configures the bind "Password" for querying LDAP servers. The field can be Password left blank if the LDAP server allows anonymous binds. Configures the filter used for number lookups.
  • Page 103 Specifies the interval (in seconds) for the server to process the request and Search Timeout client waits for server to return. The default setting is 30 seconds. Specifies whether the searching result is sorted or not. Sort Results Default setting is "No". Configures to enable LDAP number searching when dialing and receiving LDAP Lookup calls.

  • Page 104: Blf Led Patterns

    BLF LED PATTERNS Table 14: BLF LED Patterns Pattern: Default Pattern: Analog Call’s state Light Indication Call’s state Light Indication Offline Offline Idle Solid Green Idle Solid Green Trying Solid Red Trying Solid Red Talking Solid Red Talking Solid Red Proceeding Flashing Red Proceeding...
  • Page 105 Mode: Reserved (Red) Mode: Reserved (Green) Call’s state Light Indication Call’s state Light Indication Off (Extension Board Icon: Off (Extension Board Offline Offline Off) Icon: Off) Off (Extension Board Icon: Off (Extension Board Idle Idle Idle) Icon: Idle) Trying Solid Red Trying Solid Green Talking...

  • Page 106: Nat Settings

    NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: • STUN Server Under Settings→General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field.

  • Page 107: Bluetooth (Available On Grp2614/Grp2615 & Grp2616 Only)

    BLUETOOTH (AVAILABLE ON GRP2614/GRP2615 & GRP2616 ONLY) Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. GRP2614/GRP2615 & GRP2616 supports Bluetooth version 5. On the phone, users could connect to cellphones (supporting Bluetooth) via hands free mode or use Bluetooth headset for making calls.

  • Page 108: Packet Capture

    PACKET CAPTURE GRP26XX is embedded with packet capture function. The related options are under Maintenance→Packet Capture. Figure 5: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option. When the capture configuration is set, press Start button to start packet capture. The Status will become RUNNING while capturing, as showed in Figure 6: Packet Capture when running.

  • Page 109: Click-To-Dial

    CLICK-TO-DIAL From GRP26XX Web GUI, users could dial out with Click-to-Dial feature on the top of the Web GUI. Before using the Click-To-Dial feature, make sure the option "Click-To-Dial Feature" under web GUI→Settings→Call Features is turned on. If no account registered, the icon will be in grey ;...

  • Page 110: Outbound Notification Support

    OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UI→Settings→Outbound Notifications. In the web UI, there are three sections under Outbound Notifications: “Action URL”, “Destination” and “Notification”. • Action URL To use Outbound Notification→Action URL, users need to know the supported events and the dynamic variables for the supported events.

  • Page 111: Table 16: Action Url - Supported Dynamic Variables

    Figure 8: Action URL Settings Page Table 16: Action URL - Supported Dynamic Variables Supported Dynamic Variables Dynamic Variable Description $phone_ip The IP address of the phone $mac The MAC address of the phone $product The product name of the phone $program_version The software version of the phone $hardware_version...

  • Page 112: Table 17: Action Url Parameters P-Values

    After the user finishes setting Action URL on phone’s web UI, when the specific phone event occurs on the phone, phone will send the Action URL to the specified SIP server. The dynamic variables in the Action URL will be replaced by the actual values. Here is an example: Configure the following Action URL on the phone’s web UI→Settings→Outbound Notification→Action URL: Incoming Call:...

  • Page 113: Figure 10: Action Url - Add Destination

    P8312 Missed Call P8313 Established Call P8314 Terminated Call P8316 Open DND P8317 Close DND P8318 Open Forward P8319 Close Forward P8320 Blind Transfer P8321 Attended Transfer P8324 Hold Call P8325 UnHold Call • Destination The options under phone’s web UI→Settings→Outbound Notification→Destination configures the server information destination of the outbound notification.

  • Page 114: Table 18: Action Url - Add Destination Settings

    The following table describes each option in the above interface. Table 18: Action URL – Add Destination Settings Destination Server Option Description Destination Name Identify the destination name. It must be unique. Configure the protocol associated with the destination server. Currently Protocol XMPP and SMTP are supported.

  • Page 115: Table 20: Action Url - Notification Options

    P9915 Destination 6 Example 2 - Destination 2 with protocol SMTP and 3 extra Attributes configured: P9916 Destination 7 P9911=serverName=destination2&protocol=SMTP&serverAddress=smtp s://smtp.gmail.com&port=465&user=username2&password=password2& P9917 Destination 8 from=username2&to=to2&domain=&extraAttrName1=extraAttrValue1&e xtraAttrName2=extraAttrValue2&extraAttrName3=extraAttrValue3 P9918 Destination 9 The highlighted strings in above examples are the actual values P9919 Destination 10 configured in each field for the destination.

  • Page 116: Table 21: Action Url Notification - Events And Dynamic Attributes

    Message Configures the message body or the outbound notification. Configure extra attribute’s name reserved for specific attributes for a Extra Attribute Name given notification in the future. Configures extra attribute’s value reserved for specific attributes for a Extra Attribute Value given notification in the future.
  • Page 117 OAM login From IP address. The value is the IP OAMLoginFromIP address of the PC who will log in phone’s web UI or SSH OAM login result code. The value can be OAMLoginCode “succeeded” or “failed” time OAM login time stamp OAMUser OAM user name such as “admin”...
  • Page 118 The time stamp when the outgoing call event time occurs Type of the call. The value can be “incoming” or callType “outgoing” line Line number associated with the call account Account number associated with the call remoteNumber The remote party number remoteName The remote party name Call_Established...
  • Page 119 localName The local party name sipServer The SIP server address of the account call-id The SIP dialog call ID startTime The time stamp when the call is on hold Type of the call. The value can be “incoming” or callType “outgoing”...

  • Page 120: Table 22: Action Url Notification P-Values

    Account register status. The value can be Register_Status registerStatus “registered” or “unregistered” Bootup_Complete MAC address of the phone The dynamic phone_ip IP address of the phone attributes in this row program_version Software version of the phone are common attributes that can hardware_version Hardware version of the phone be applied to all...
  • Page 121 P9928 Notification 9 {remoteName}:{remoteNumber} on Line {line}, account {account} at P9929 Notification 10 {time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 … … P9993 Notification 73 The highlighted strings in above examples are the actual values configured P9994 Notification 74 in each field for the notification. P9995 Notification 75 P a g e GRP2600 Administration Guide...

  • Page 122: Upgrading And Provisioning

    UPGRADING AND PROVISIONING Unified Firmware The GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 / GRP2616 support unified firmware for all GRP2600 models. Unified Firmware Figure 12: GRP2600 Unified Firmware Dual-image Firmware The GRP2600 series support dual-image firmware allowing to store two copies of firmware on flash to avoid bricked device on unsuccessful upgrade and down time.

  • Page 123: Firmware Upgrade

    Figure 13: Alternative Firmware - Rollback Firmware Upgrade The GRP2600 series can be upgraded via TFTP / FTP / FTPS / HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method. Configure a valid URL for TFTP, FTP/FTPS or HTTP/HTTPS, the server name can be FQDN or IP address.

  • Page 124: Upgrade Via Web Gui

    again. Please do not interrupt or power cycle the phone when the upgrading process is on. Upgrade via Web GUI Open a web browser on PC and enter the IP address of the phone. Then, login with the administrator username and password. Go to Maintenance→Upgrade and Provisioning page, enter the IP address or the FQDN for the upgrade server in "Firmware Server Path"...

  • Page 125: Phone Provisioning

    Phone Provisioning Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP, FTP/FTPS or HTTP/HTTPS. The "Config Server Path" is the TFTP, FTP/FTPS or HTTP/HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
  • Page 126 Note: (Attempt to download Config File again) When doing provision on the phone, if your first config file contains p-values listed below, phone will try to download the potential second cfg.xml file and apply the second file without rebooting. Maximum 3 extra attempts.

  • Page 127: No Touch Provisioning

    to provision them from the configuration file by putting the URL in the Pvalue field of each certificate and/or key. (e.g. http://ProvisionServer_address/SIP-TLS-Certificate.pem) The phone will then process the URL, search for the appropriate certificate/Key file, download it and then apply it into the phone. Figure 15: Certificates Files Download For more details on XML provisioning, please refer to: http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf...

  • Page 128: Grp2600 Tools

    GRP2600 TOOLS From the web GUI under Maintenance → Tools, 4 tools are provided: Provision: Makes the phone trigger an instant provisioning. Factory reset: Sets back the phone to the factory default settings. Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings.

  • Page 129: Restore Factory Default Setting

    RESTORE FACTORY DEFAULT SETTING Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore Factory settings using LCD Menu Please follow the instructions below to reset the phone: 1.

  • Page 130: Experiencing Grp2600

    EXPERIENCING GRP2600 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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