Grandstream Networks GRP26 Series Administration Manual
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Grandstream Networks GRP26 Series Administration Manual

Grandstream Networks GRP26 Series Administration Manual

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Grandstream Networks, Inc.
GRP261x/GRP262x/GRP263x/GRP2650/GRP2670
Administration Guide

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Summary of Contents for Grandstream Networks GRP26 Series

  • Page 1 Grandstream Networks, Inc. GRP261x/GRP262x/GRP263x/GRP2650/GRP2670 Administration Guide...
  • Page 2 GRP261x/GRP262x/GRP263x/GRP2670/ GRP2650 Series – Administration Guide Thank you for purchasing Grandstream GRP26XX Carrier-Grade IP Phones. GRP2612/GRP2612P/GRP2612W/GRP2612G is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports (1000M for GRP2612G), integrated PoE (GRP2612P, GRP2612G &...

  • Page 3: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP26XX phones: ● 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast- dial keys) ● 2.4” (320×240) TFT color LCD. ● 4 programmable context-sensitive soft keys. ●...
  • Page 4 GRP2615 ● 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast- dial keys). ● 4.3” (480×272) TFT color LCD. ● 5 programmable context-sensitive soft keys. ● 2.4” (320×240) addi tional screen dedicated to up to 24 multi-purpose keys. ●...

  • Page 5: Technical Specifications

    ● 12 lines with up to 6 SIP Accounts ● 7” (1042x600) capacitive touch TFT color LCD. ● 1000M network ports. ● Integrated PoE. ● Wi-Fi and Bluetooth support. ● 5-way conference. GRP2670 ● 14 line keys with up to 6 SIP accounts (With 56 Virtual Multi-Purpose Keys (VPK)) ●...

  • Page 6: Multi-Language

    auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, AES based Security...
  • Page 7 LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD – 2.4 inch MPK color LCD 6 line keys with up to 3 SIP accounts, 5 navigation/menu keys, 9 dedicated function keys for: Feature Keys MESSAGE (with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-...
  • Page 8 Installation Guide FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E; FCC Part 68 HAC. Compliance CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268;...
  • Page 9 (Dutch) Polski (Polish) Português (Portuguese) Русский (Russian) Slovenščina (Slovenian) Türkçe (Turkish) 繁體中文 (Traditional Chinese) Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using TR-069 or Upgrade/Provisioning encrypted XML configuration file Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Power & Green Energy Efficiency Integrated Power-over-Ethernet (802.3af) Max power consumption: 6W Dimension : 234mm x 213mm x 82.2mm...
  • Page 10 Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 & MD5-sess based authentication, AES based Security secure configuration file, SRTP, TLS, 802.1x media access control LCD Language: English 简体中文...
  • Page 11 keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC and in-band Voice Codec and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), USB port. Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 Telephony Features...
  • Page 12 LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320×240) TFT color LCD Bluetooth Yes, Bluetooth intergrated Wi-Fi Yes, dual-band 8 line keys with up to 4 SIP accounts, 4 XML programmable context sensitive softkeys, 5 Feature Keys navigation/menu keys, 9 dedicated function keys for: MESSAGE(with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL...
  • Page 13 SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV, Protocols/Standards NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPV6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD Bluetooth Yes, integrated...
  • Page 14 Universal power adapter included: Input:100-240V ; Output: +12V, 1A ; Power & Green Energy Efficiency Integrated Power-over-Ethernet (802.3af) Max power consumption 9.5W (power adapter) or 10.8W (PoE) Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C Humidity: 10% to 90% non-condensing GRP2634 phone, handset with cord, phone stand, 12V power adapter, network cable, Quick Package Content Installation Guide, GPL license...
  • Page 15 Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator-level passwords, MD5 and MD5-sess-based authentication, 256-bit Security AES encrypted configuration file, SRTP, TLS, 802.1x media access control, secure boot. LCD Language: English 简体中文 (Simplified Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Català (Catalan) Čeština (Czech) Deutsch (German) Ελληνικά...
  • Page 16 5 navigation/menu keys, 9 dedicated function keys for MESSAGE (with LED indicator), Feature Keys TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC and in-band Voice Codec and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack allowing EHS with Plantronics headsets, USB port Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearance...
  • Page 17 489-1, EN 301 489-17, EN 300 328, EN 301 893; RCM: AS/NZS CISPR 32, AS/NZS 62368.1, AS/NZS 4268, AS NZS 2772.2, AS/CA S004. Table 10: GRP2670 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, Protocols/Standards 802.1x, TLS, SRTP, IPV6...

  • Page 18: Getting Started

    (Dutch) Polski (Polish) Português (Portuguese) Русский (Russian) Slovenščina (Slovenian) Türkçe (Turkish) 繁體中文 (Traditional Chinese) Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR069 or Upgrade/Provisioning AES encrypted XML configuration file Universal power adapter included: Input:100-240V ; Output: +12V, 1.0A ; Power &...

  • Page 19: Using The Phone Stand

    Figure 1: GRP261X/GRP2624/GRP2634 Package Content (GRP2670 as an example) Note Check the package before installation. If you find anything missing, contact your system administrator. GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 Phone Setup The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 phones can be installed on the desktop using the phone stand or attached to the wall using the slots for wall mounting.

  • Page 20: Configuration Via Keypad

    Figure 3: Tab on the Handset Cradle Connecting the GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 To set up the GRP261X/GRP2624/GRP263x/GRP2670/GRP2650, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.
  • Page 21 Enter MENU options. When the phone is idle, press the round MENU button to enter the configuration menu. Navigate to the menu options. Press the arrow keys up/down/left/right to navigate to the menu options. Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected option. Exit.
  • Page 22 ● Screensaver Timeout: Configures the minutesof idle before the screensaver activates. Valid range is 3 to 60. – MPK LCD Settings (Available on GRP2614/GRP2616 only): ● MPK LCD Display Order: Choose MPK LCD Display Order whether to be Sequential or Alternating ●...
  • Page 23 ● HTTPs web port – Upgrade: ● Firmware Server: Configures firmware server for upgrading the phone. ● Config Server: Configures config server for provisioning the phone. ● Upgrade Via: Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. ● Start Provision: Starts Provision immediately. – Language Download: ●...

  • Page 24: Configuration Via Web Browser

    Configuration via Web Browser The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox, and Microsoft’s IE. To access the Web GUI: 1.

  • Page 25: Saving Configuration Changes

    User Level User Password Web Pages Allowed Only Status and Basic End User Level user Settings Random password available on the Administrator Level admin Browse all pages sticker at the back of the unit. When changing any settings, always SUBMIT them by pressing the “Save” or “Save and Apply” button at the bottom of the page.
  • Page 26 SIP User ID Displays the configured SIP User ID for the account. SIP Server Displays the configured SIP Server address, URL or IP address, and port of the SIP server. SIP Registration Displays SIP registration status for the SIP account. Status ��...
  • Page 27 ● Country Code: displaying country code for Wi-Fi; (Available on GRP2612W, GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2650 only). Special Feature ● OpenVPN® Support: displaying if the phone supports OpenVPN®. System Up Time System up time since the last reboot. System Time Current system time on the phone system.

  • Page 28: Account Page Definitions

    ● Forward All ● Busy Forward ● Delay Forward Status �� Energy Saving Current Hours Displays wether it is Office Hours or Non-Office Hours configuration. Energy Saving Mode Displays the Energy Saving mode. Displays Energy Saving Feedback for achieved energy savings. By showing the duration that the phone Idle Time Tracking has been powered up.
  • Page 29 different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution. IP address or Domain name of the Secondary Outbound Proxy which will be used when Secondary Outbound Proxy the primary proxy cannot be connected.
  • Page 30 applied before DNS timeout is reached. If set to “Saved one until no response”, previous IP will be applied even after DNS timeout until it cannot respond. ● Default If the option is set with “default”, it will again try to send register messages to one IP at a time, and the process repeats.
  • Page 31 ● If set to “Instance”, the SIP user will be unregistered on current phone only. Specifies the frequency (in minutes) in which the phone refreshes its registration with the specified registrar. REGISTER Expiration The maximum value is 64800 minutes (about 45 days). The default value is 60 minutes. Specifies the frequency (in minutes) in which the phone refreshes its subscription with the specified registrar.
  • Page 32 Enables / disables the use of X-Grandstream-PBX header in SIP request. When Use X-Grandstream-PBX Header disabled, the SIP message sent from the phone will not include the selected header. The default setting is "Yes". Enables / disables the use of P-Access-Network-Info header in SIP request. When Use P-Access-Network-Info Header disabled, the SIP message sent from the phone will not include the selected header.
  • Page 33 Otherwise, they will use the ephemeral port for the connection The default setting is “No”. Support SIP Instance ID Defines whether SIP Instance ID is supported or not. Default setting is “Yes”. SIP T1 Timeout is an estimate of the round-trip time of transactions between a client and server.
  • Page 34 the session timer only when the remote party supports this feature. To turn off the session timer, select “No”. The default setting is "No". As a Caller, select UAC to use the phone as the refresher; or select UAS to use the UAC Specify Refresher Callee or proxy server as the refresher.
  • Page 35 Default setting is “RFC2833”. Configures the delay between sending DTMF during MPK/VPK use (in milliseconds). DTMF Delay Default is “250” ms. Configures the payload type for DTMF using RFC2833. Cannot be the same as iLBC or DTMF Payload Type OPUS payload type. Controls the silence suppression/VAD feature of the audio codecs except forG.723 (pending) and G.729.
  • Page 36 Configure the port of the central report collector that accepts voice quality reports VQ RTCP-XR Collector Port contained in SIP PUBLISH messages. Default is “5060”. Defines whether symmetric RTP is supported or not. Symmetric RTP Default setting is “No”. Account x �� Call Settings General Defines the timeout (in seconds) for no key entry.
  • Page 37 Note: Auto Answer Numbers can be split with ";", for example: 1x;2xxx;3x+ Intercom Play warning tone for Auto Answer When enabled, the phone will play warning tone when auto answer Intercom. Intercom The default value is “Yes”. Allows to customize Alert-Info header for auto answer. The phone will auto answer Custom Alert-Info for Auto Answer only if matching content of the custom Alert-info header.

  • Page 38: Call Forward

    Selects whether to enable early dial. If it’s set to “Yes”, the SIP proxy must support 484 responses. Early Dial means that the phone sends for each pressed digit a SIP INVITE message to SIP server. SIP server considers its extensions and, if no match happened Early Dial yet, it sends back a “484 Address Incomplete”...
  • Page 39 setup. E.g. with dial plan 1XXT, phone will wait for 3 seconds to let user dial more than just 3 digits if needed. Originally the phone will dial out immediately after dialing the third digit. ● Back slash “” — can be used to escape specific letters. E.g. if { park+60 } dial plan is configured, park+60 should be able to pass dial plan check.
  • Page 40 Ringtone Allows users to configure the ringtone for the account. Users can choose from different Account Ring Tone ringtones from the dropdown menu. Note: User can also choose silent ring tone. This option is used to configure default ringtone. If set to “Yes”, configured default Ignore Alert-Info header ringtone will be played.
  • Page 41 The default setting is “Disabled”. Allow Unsolicited REFER to accomplish an outgoing call. ● Disabled Allow Unsolicited REFER ● Enabled ● Enabled/Force Auth The default setting is “Disabled”. When set to “Yes”, the SIP address of the Request URL in the incoming SIP message will be checked.
  • Page 42 When set to “Yes”, the phone will send SUBSCRIBE to the server to obtain call center status. The default setting is “Disabled”. Call Center Status Note: To activate this feature, users need to change the special feature to Broadsoft and setup the Broadsoft Call Center to take effect.
  • Page 43 extension PUBLISH for Presence Enables presence feature on the phone. The default setting is “Disabled”. For Shared Call Appearance, phone must send a SUBSCRIBE-request for the line-seize event package whenever a user attempt to take the shared line off hook. “Line Seize Line-Seize Timeout Timeout”...
  • Page 44 Configures Call Forward No Answer feature code to activate no answer call forwarding. Configures Call Forward Busy feature code to deactivate busy call forwarding. Target Configures the extension for the call to be forwarded to. Configures the timeout (in seconds) before the call is forwarded when there is no Call Forward No Answer Timeout (s) answer.
  • Page 45 Public Mode Configures to turn on/off the public mode for hot desking feature. Enable Public Mode The default setting is “Disabled”. Public Mode Username Prefix Used as prefix of public mode login, when public mode is enabled Public Mode Username Suffix Used as suffix of user name in public mode login, when public mode is enabled.
  • Page 46 Default is “No”. Show SIP Error Response Shows SIP error response information on LCD screen. The default setting is “Yes”. Do Not Escape '#' as %23 in SIP URI Replaces # by %23 for some special situations. User-Agent Prefix Configures the prefix in the User-Agent header. Enables/Disables Enhanced Acoustic Echo Canceller (EAC) providing acoustic echo reduction Enable Enhanced Acoustic Echo which is required for full-duplex handsfree speaker phone functions on the phone.
  • Page 47 Enables to Dial out automatically the number punched in after the number of seconds that the Enable Live Keypad user had set when the phone is off-hook. Default value is “No” Sets the Live Keypad expiration time before initiating the call using the Live Keypad feature. Live Keypad Expire Time Interval is between 2s and 15s.
  • Page 48 The default setting is “Yes”. Enables Call Waiting alert tone when another incoming call is received while a call is in Enable Call Waiting Tone progress. Default setting is “Yes”. Configures the phone to ring instead of playing call waiting tone when handset or headset is Ring For Call Waiting used.
  • Page 49 ● Not found (404). ● Decline (603). Default setting is “Temporarily Unavailable (480)”. Allows the phone to accept certain incoming calls while set to DND mode. ● Off: all incoming calls will not be accepted. ● Allow all: all incoming calls will be allowed. ●...
  • Page 50 The default setting is “No”. Configures whether to show the call recording indicator on LCD for local and remote call Enable Call Recording LCD Indicator recording. Enabled by Default. Gives the ability to record calls locally while on the call screen. The default setting is “Disabled”.

  • Page 51: Network Page Definitions

    Important: The Priority goes as: Contact Ring Tone �� Account Ring Tone �� Default Ring Tone. Provision Total Number of Custom Ringtone Configures the number of custom ringtones to update in the provisioning process. The default Update setting is 3. The valid range is 0 - 10. Settings ��...
  • Page 52 PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. Ipv4 Address Enter the IP address when static IP is used. Subnet Mask Enter the Subnet Mask when static IP is used for IPv4. Gateway Enter the Default Gateway when static IP is used for IPv4.

  • Page 53: Lldp Tx Interval

    Network �� Advanced Settings Specifies the HTTP proxy URL for the phone to send packets to. The proxy server will act as HTTP Proxy an intermediary to route the packets to the destination. Specifies the HTTPS proxy URL for the phone to send packets to. The proxy server will act as HTTPS Proxy an intermediary to route the packets to the destination.
  • Page 54 Network �� Remote Control Enables/disables action URI feature on the phone. Action URI Support The default setting is “Enabled”. Remote control Pop up window Indicates whether the phone is enabled to pop up allow remote control. support The default setting is “Enabled”. List of allowed IP address from which the phone receives action URI.

  • Page 55: Additional Options

    Specify the Transport Type of OpenVPN® whether UDP or TCP. OpenVPN® Transport The default value is “UDP” Click on “Upload” to upload the Certification Authority of OpenVPN®. For a new upload, OpenVPN® CA users could click on “Delete” to erase the last certificate, and then upload a new one. Click on “Upload”...

  • Page 56: Authentication Protocol

    default value is “5” Community string associated to the trap. It must match the community string of the trap SNMP Trap Community receiver. SNMP Username Username for SNMPv3 ● noAuthUser: Users with security level noAuthnoPriv and context name as noAuth. Security Level ●...

  • Page 57: Virtual Multi-Purpose Keys

    Password Configures the authentication password to access WiFi Network Specifies the WiFi encryption type. The available options are the following: None, WEP, Security Type WPA, WPA Enterprise and Auto. Default settings is None. Configures the amount of jitter buffer target delay over Wi-Fi. Low is 100ms, Medium is 200ms, and VoWLAN Target Delay High is 400ms.
  • Page 58 When enabled, GUI will still preserve the space if the configured softkey is unable to show. Disabled by Default. Custom Softkey (0/3) 3 soft keys can be customized to be optional function keys in the Idle screen. To add the softkey, configure the following : ●...
  • Page 59 When labels are hidden, the keys will have reduced size and show icons only. Show Keys Label Toggle: This option will add a softkey used to show or hide labels. Set to Show by Default. EXT Settings If enabled, each extension board only shows 20 extensions and EXT 1 to EXT 80 could be One Page Display Mode displayed on 4 connected boards.
  • Page 60 Configures the date display format on the LCD. The following formats are supported. ● yyyy-mm-dd: 2019-03-02 ● mm-dd-yyyy: 03-02-2019 Date Display ● dd-mm-yyyy: 02-03-2019 Format ● dddd, MMMM dd: Saturday, March 02 ● MMMM dd, dddd: March 02, Saturday The default setting is yyyy-mm-dd. Time Display Configures the time display in 12-hour or 24-hour format on the LCD.
  • Page 61 SSH Port Configures the port for SSH access. The default is 22. SSH Public If Uploaded, the phone will use public key authentication as an alternative option to password authentication. Keypad Mode Configures access control for keypad Menu settings. ● Unrestricted: all options on the LCD menu can be accessed; ●...
  • Page 62 User Info Management Checks password strength to ensure better security, when it is enabled, the following criteria need to be met in the defined password: Test ● Numerics (0-9) Password ● Capital letters (A-Z) Strength ● Lower case (a-z) ● Special characters (' ./'`@*-=,|&?!%()~_#') User Password Set new password for web GUI access as User.
  • Page 63 Trusted CA Allows to upload and delete the CA Certificate file to phone. Certificates Note: Users can either upload the file directly from web or they can choose to provision it from their cfg.xml file. (1 – 6) Phone will verify the server certificate based on the built-in, custom or both trusted certificates list. Load CA Certificates The default setting is “Default Certificates”.
  • Page 64 2. Light up: green(idle)/red(in use) Scheme Wallpaper Configures the location where wallpapers are stored. It can be set to Default, Download, USB, Uploaded, or Color Wallpaper Background. Source It is set to Default. Wallpaper Configures the directory or file path of wallpaper. Server Path Upload Sets the option to upload a wallpaper, Must be in JPG or PNG format.

  • Page 65: Audio Control

    BLF LED Pattern Contains a detailed explanation of the different LED Patterns available. and their light-flashing reaction. Explanation Form Audio Control Headset When the headset is connected to the phone, users could use the HEADSET button in “Default Mode” or “Toggle Headset/Speaker”.
  • Page 66 Parameter Mode Upload Audio Developer function to upload audio parameters for each audio volumes. Parameter Volume Provides users the option to enable hearing aid compatibility to optimize audio tuning on v2 phones, in comparaision to Enable HAC v1 phones. System Settings �� Energy Saving Configures Energy Saving Control mode for Office Hours.

  • Page 67: Maintenance Page Definitions

    CPE SSL The Cert File for the phone to connect to the ACS via SSL. Certificate CPE SSL The Cert Key for the phone to connect to the ACS via SSL. Private Key Start TR-069 When enabled, TR-069 will send out first INFORM message to server on randomized timing between 1 to 3600 seconds at Random after phone boots up.
  • Page 68 This allows users to download part of the configuration that does not include any personal settings like Download User Username and Passwords. Also, it will include all the changes manually made by user from web UI, or config configuration file uploaded from “Upload Device Configuration”, but not include the changes from the server provision via TFTP/FTP/FTPS/HTTP/HTTPS.
  • Page 69 Defines the day of the week to check HTTP/TFTP/FTP server for firmware. Day of the Week(0-6) Upgrade or configuration files changes. The default value is 1. Randomized Automatic Upgrade within the range of hours of the day or postpone the upgrade every X minute(s) Randomized by random 1 to X minute(s).

  • Page 70: Action Url

    Validate Hostname in Configures to validate the hostname in the SSL certificate. Certificate Enable SIP Notify Device will challenge NOTIFY with 401 when set to Yes Authentication Factory reset Press Start to begin Factory Reset of the phone. Maintenance �� System Diagnosis Syslog If set to SSL/TLS, the syslog messages will be sent through secured TLS protocol to syslog server.
  • Page 71 Phone Status Setup Completed Configures the Action URL to send when phone finishes setup process. Registered Configures the Action URL to send when phone successfully registers a SIP account. Unregistered Configures the Action URL to send when phone unregisters a SIP account. Call Operation Off-hook Configures the Action URL to send when phone is in off-hook state.
  • Page 72 ● To ● Extra attributes Name and Value Delete All Destinations Deletes all the Registered Destinations Notification Sets a destination By configuring : ● Event: Configures the event, which will trigger an outbound notification. ● Destination : Configures the name of the destination where the outbound notification will be sent to. ●...
  • Page 73 Display Report on When enabled, the phone will display the quality report on LCD. Disabled by Default. Custom Display Sets available Items to be displayed on LCD report. Layout on LCD Table 20: Maintenance Page Definitions Application Page Definitions Application �� Web Service Use Auto Location To enable or disable auto location services on the phone.
  • Page 74 Enables Phonebook XML download via HTTP, HTTPS, FTP or TFTP. Enable Phonebook XML Download The default setting is “Disabled”. HTTP/HTTPS The username for the HTTP/HTTPS server. Username HTTP/HTTPS The password for the HTTP/HTTPS server. Password Configures the server path to download the phonebook XML. Phonebook XML Server Path This field could be IP address or URL, with up to 256 characters.
  • Page 75 Configures the bind “Username” for querying LDAP servers. Some LDAP servers allow anonymous binds in Username which case the setting can be left blank. Configures the bind “Password” for querying LDAP servers. The field can be left blank if the LDAP server Password allows anonymous binds.
  • Page 76 LDAP Lookup Configures to enable LDAP number searching when dialing / receiving calls. Configures the display name when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes. Example: Lookup Display Name cn sn description...

  • Page 77: Authentication Login

    ● When using Peering scenario, on “System Number” field of the GRP260x specify the IP address of the peered GDS37XX. ● When using Registration scenario and both GRP260x and GDS37XX are registered on the same SIP server, specify the SIP extension of the GDS37XX on “System Number” field on GXP16XX.
  • Page 78 ● Group Common: Enable/Disable and rename the BroadWorks Xsi Group Common Directory features on the phone. If keep the Name box blank, the phone will use the default name “Group Common” for it. ● Enterprise Common: Enable/Disable and rename the BroadWorks Xsi Enterprise Common Directory features on the phone.

  • Page 79: Blf Led Patterns

    Location Server Username Configure the user name of the primary Location Information Server (LIS) Location Server Password Configure the password of the primary Location Information Server (LIS) Secondary Location Server Configure the seconary Location Information Server (LIS) address Secondary Location Server Username Configure the user name of the secondary Location Information Server (LIS) Secondary Location Server Password Configure the password of the secondary Location Information Server (LIS)

  • Page 80: Nat Settings

    Idle Solid Green Idle Solid Red Trying Flashing Green Trying Solid Green Talking Solid Red Talking Solid Green Proceeding (initator) Flashing Green Proceeding Flashing Green Proceeding (Receiver) Flashing Red Incoming call Flashing Green Incoming call Flashing Red Mode: Reserved (Red) Mode: Reserved (Green) Call's State Light Indication...

  • Page 81: Packet Capture

    It is under Accounts X��Network Settings. The default setting is “No”. Enable the device to use NAT traversal when it is behind a firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too), or other options according to the network setting.

  • Page 82: Click-To-Dial

    Figure 6: Packet Capture when running CLICK-TO-DIAL From GRP261x/GRP2624/GRP2634 Web GUI, users could dial out with the Click-to-Dial feature on the top of the Web GUI. Before using the Click-To-Dial feature, make sure the option “Click-To-Dial Feature” under web GUI��Settings��Call Features is turned on.

  • Page 83: Outbound Notification Support

    Figure 7: Click-to-Dial Feature OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UI��Settings��Outbound Notifications. In the web UI, there are three sections under Outbound Notifications: “Action URL”, “Destination” and “Notification”. Action URL To use Outbound Notification��Action URL, users need to know the supported events and the dynamic variables for the supported events.
  • Page 84 Figure 8: Action URL Settings Page Supported Dynamic Variables Dynamic Variable Description $phone_ip The IP address of the phone $mac The MAC address of the phone $product The product name of the phone $program_version The software version of the phone $hardware_version The hardware version of the phone $language...
  • Page 85 $display_remote The display name of the call number on the remote phone $active_user The account number during a call on the phone Table 23: Action URL – Supported Dynamic Variables After the user finishes setting the Action URL on the phone’s web UI, when the specific phone event occurs on the phone, the phone will send the Action URL to the specified SIP server.
  • Page 86 P8311 Outgoing Call P8312 Missed Call P8313 Established Call P8314 Terminated Call P8316 Open DND P8317 Close DND P8318 Open Forward P8319 Close Forward P8320 Blind Transfer P8321 Attended Transfer P8324 Hold Call P8325 UnHold Call Table 24: Action URL Parameters P-values Destination The options under the phone’s web UI��Settings��Outbound Notification��Destination configure the server information destination of the outbound notification.
  • Page 87 Figure 10: Action URL – Add Destination The following table describes each option in the above interface. Destination Server Option Description Destination Name Identify the destination name. It must be unique. Configure the protocol associated with the destination server. Currently XMPP and SMTP are Protocol supported.
  • Page 88 P9916 Destination 7 P9917 Destination 8 P9918 Destination 9 P9919 Destination 10 Table 26: Action URL – Destination P-values Notification After configuring the destination server, users can configure notification information under the phone’s web UI��Settings��Outbound Notification��Notification. Click on “Add Notification” and users will see the following window to configure the notification.
  • Page 89 Table 27: Action URL – Notifications Option The message body of the notification for each event can be customized with dynamic attributes embedded. The following table shows the mapping between event and dynamic attribute. Event Dynamic Attribute Name Dynamic Attribute Description line line account...
  • Page 90 OAMLoginSource OAM login source. The value can be “SSH” or “WebGUI” OAM login From IP address. The value is the IP address of the PC who OAMLoginFromIP will log in phone’s web UI or SSH OAM login From IP address. The value is the IP address of the PC who OAMLoginCode will log in phone’s web UI or SSH time...
  • Page 91 localName The local party name sipServer The SIP server address of the account time The time stamp when the outgoing call event occurs callType Type of the call. The value can be “incoming” or “outgoing” line Line number associated with the call account Account number associated with the call remoteNumber...
  • Page 92 forwardNumberNoAns The forward number for Call Forward No Answer callType Type of the call. The value can be “incoming” or “outgoing” line Line number associated with the call account Account number associated with the call remoteNumber The remote party number remoteName The remote party name Call Hold...
  • Page 93 sipServer The SIP server address of the account call-id The SIP dialog call ID time The time stamp when the call is transferred transferName Transferred party name transferNumber Transferred party number Line Line number associated with the call account Account number associated with the call remoteNumber The remote party number remoteName...

  • Page 94: Upgrading And Provisioning

    Then the message received in the outbound notification will look like this: Your call from Daniel:2070 to Jasmine:2071 was forwarded to 777777 by reason unconditional. Only attributes in curved braces will be replaced by the run-time value. Other content will remain the same as static text. For each event, at most 3 notifications can be configured.

  • Page 95: Firmware Upgrade

    Figure 12: GRP261X/GRP2624/GRP2634 /GRP2670/GRP2650 Unified Firmware Dual-image Firmware The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 series support dual-image firmware allowing the storage of two copies of firmware on flash to avoid bricked device on unsuccessful upgrade and downtime. The user can roll back to previously loaded firmware from the phone’s Menu �� System �� Alternative Firmware, and press “Rollback”.

  • Page 96: Upgrade Via Web Gui

    2. In the System options, select Upgrade. 3. Enter the firmware server path and select the upgrade method. The server path could be in IP address format or FQDN format. 4. Select the Start Provision option and press the “Select” Softkey. 5.

  • Page 97: Phone Provisioning

    Phone Provisioning Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP, FTP/FTPS, or HTTP/HTTPS. The “Config Server Path” is the TFTP, FTP/FTPS, or HTTP/HTTPS server path for the configuration file.
  • Page 98 Those P-values are: *212 -- Config upgrade via *234 -- Config prefix *235 -- Config postfix *237 -- Config upgrade Server *240 – Authenticate Config File *1359 – XML Config File Password *8463 – Validate Server Certificate *8467 – Download and process ALL Available Config Files *20713 –...

  • Page 99: No Touch Provisioning

    Figure 15: Certificates Files Download Note: (Force reboot after provisioning) To force a reboot after provisioning, users could include the reboot p-value (22421) set to 1 and the downloaded config file includes any change. For more details on XML provisioning, please refer to: SIP Device Provisioning Guide No Touch Provisioning After the phone sends, the config file request to the Broadsoft provisioning server via HTTP/HTTPS, if the provisioning server...

  • Page 100: Restore Factory Default Setting

    Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Ping: Makes the phone ping an URL to check if it has access to it.

  • Page 101: Change Log

    Figure 17: Factory Reset using LCD Menu CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP261x/GRP2624/GRP263x/GRP2670/GRP2650. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware version 1.0.9.99 Added support for including the upgrade method in the firmware/config server path.
  • Page 102 Added a WebUI option to enable/disable SIP intercom. [Enable Paging Call Mode] Added option to set a timeout for Public Mode. [Login Timeout] Added ability to configure whether the phone will release DHCP lease on reboot. [Release DHCP On Reboot] Added HAC support for v2 phones [HAC] Firmware version 1.0.9.22 Added support for GRP2650.

  • Page 103: Web Access Control]

    Added option BroadSoft Contacts Search Limit [BS CONTACTS SEARCH LIMIT] Added option to Show/Hide VPK label on call screen [Show Keys Label] Added ability to allow users to use the other remaining SIP accounts in public mode [Allow Multiple Accounts] Added ability to force a reboot after provisioning if you include the reboot p-value (22421) set to 1 and the downloaded config file includes any change.
  • Page 104 Firmware Version 1.0.1.17 Added the ability to add the MAC address to the User-Agent [MAC in User-Agent] Added support for Chile time zone. [Time Zone] Added support for new provision file. [Configuration File Download] Firmware Version 1.0.1.7 Added support for GRP2615. Added support for GRP2616.
  • Page 105 If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300...
  • Page 106 This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 802.11b 18.15dBm 2402-2480MHz (TX&RX) 802.11g 18.42dBm 802.11n-20 19.06dBm 802.11a 19.28dBm 802.11n-20 18.78dBm 802.11n-40 19.10dBm 2402-2480MHz (TX&RX) 802.11ac20 18.89dBm 802.11ac40 18.66dBm 802.11ac80 15.80dBm 802.11a 18.63dBm...
  • Page 107 Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.

This manual is also suitable for:

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