Grandstream Networks GRP2612 User Manual
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Grandstream Networks GRP2612 User Manual

Carrier-grade ip phones
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See also: Administration Manual
Grandstream Networks, Inc.
GRP2612/GRP2612P/GRP2612W
GRP2613 & GRP2614
Carrier-Grade IP Phones
User Guide
GRP2612
GRP2613
GRP2614
GRP2612P
GRP2612W

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Summary of Contents for Grandstream Networks GRP2612

  • Page 1 Grandstream Networks, Inc. GRP2612/GRP2612P/GRP2612W GRP2613 & GRP2614 Carrier-Grade IP Phones User Guide GRP2612 GRP2613 GRP2614 GRP2612P GRP2612W...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Directive 2014/53/EU Regulatory Information This applies to GRP2614 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 18.15dBm 802.11b 2412-2472MHz (TX&RX) 18.42dBm 802.11g 19.06dBm 802.11n-20 802.11a 19.28dBm 802.11n-20 18.78dBm 802.11n-40 19.10dBm 5150-5250MHz (TX&RX) 802.11ac20 18.89dBm 802.11ac40 18.66dBm...
  • Page 6 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W and GRP2614 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Table Of Contents

    Table of Content DOCUMENT PURPOSE ....................13 CHANGE LOG ......................14 Firmware Version 1.0.0.31 ........................14 Firmware Version 1.0.0.16 ........................14 WELCOME ........................15 PRODUCT OVERVIEW ....................16 Feature Highlights ..........................16 Technical Specifications ........................17 GETTING STARTED ..................... 22 Equipment Packaging ..........................
  • Page 9 Receiving Calls ..........................45 Do Not Disturb ..........................46 Call Hold .............................. 48 Call Transfer ............................49 Conference Call ........................... 52 3-way conferencing........................52 Easy Conference Mode ........................ 54 UCM Conference ..........................55 Participate in UCM Conference Room ..................55 Conference Call Menu (CCM) ......................
  • Page 10 EHS Headset ............................85 Bluetooth (GRP2614 only) ........................85 WiFi (GRP2614/GRP2612W only) ....................... 88 RESTORE FACTORY DEFAULT SETTINGS ............... 91 Restore factory settings using LCD menu ................... 91 EXPERIENCING GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 ....92 P a g e GRP26XX User Guide Version 1.0.0.31...
  • Page 11 Figure 3: Tab on the Handset Cradle ......................23 Figure 4: GRP26XX Back / Side View ......................24 Figure 5: GRP26XX Idle Screen ......................... 25 Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard ................29 Figure 7: GRP2613 Keyboard ........................29 Figure 8: GRP2614 Keyboard ........................29 Figure 9: GRP26XX Menu ..........................
  • Page 12 Figure 40: Diversion Information ......................... 59 Figure 41: Instant Messages sub-menu ...................... 60 Figure 42: Sending an Instant Message ..................... 61 Figure 43: IM Sent Successfully ......................... 61 Figure 44 : Feature Codes List ........................63 Figure 45: VPK Page ..........................64 Figure 46: Edit VPK - Fixed VPK ........................
  • Page 13 Figure 85 : Current connection........................90 Figure 86: Factory Reset using LCD Menu ....................91 Table of Tables Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a glance ......16 Table 2: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Comparison Guide ......17 Table 3: GRP2612/GRP2612P/GRP2612W Technical Specifications ............17 Table 4: GRP2613 Technical Specifications ....................

  • Page 14: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 via phone's LCD menu and web UI menu to fully manipulate phone's features. To learn advanced functions of GRP26XX, please visit http://www.grandstream.com/support download latest “GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Administration Guide”. This guide covers following topics: ▪...

  • Page 15: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.0.31 •...

  • Page 16: Welcome

    Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Carrier- Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

  • Page 17: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the GRP26XX: Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a glance  4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys).  2.4” (320x240) TFT color LCD.

  • Page 18: Technical Specifications

    Table 2: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Comparison Guide GRP2612 GRP2612P Features GRP2613 GRP2614 GRP2612W LCD Display 320x240 320x240 320x240 LCD Backlight Electronic Hook Switch Number of Lines Programmable Hard Keys Programmable Soft Keys GRP2612P only Network ports 100M 1000M 1000M Conference 3-way 3-way...
  • Page 19 Unit weight:554g Package weight:936g Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, Package Content universal power supply (except GRP2612P), network cable, Quick Installation Guide GRP2612/GRP2612P: FCC: FCC Part 15B, Class B；FCC Part 68 HAC.

  • Page 20: Table 4: Grp2613 Technical Specifications

    Table 4: GRP2613 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated Network Interfaces Graphic Display 2.8 inch (320x240) TFT color LCD...

  • Page 21: Table 5: Grp2614 Technical Specifications

    GRP2613 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Installation Guide FCC: FCC Part 15B, Class B；FCC Part 68 HAC. Compliance CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004. Table 5: GRP2614 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards...
  • Page 22 Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Power & Green Integrated Power-over-Ethernet (802.3af) Energy Efficiency Max power consumption: 6W Dimension : 234mm x 213mm x 82.2mm Physical Unit weight: 950g Package weight: 1460g Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity GRP2614 phone, handset with cord, base stand, universal power supply, network Package Content...

  • Page 23: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP26XX phone. Equipment Packaging Table 6: Equipment Packaging GRP26XX • 1 x GRP26XX Main Case. •...

  • Page 24: Connecting And Setting Up The Grp26Xx

    Connecting and Setting Up the GRP26XX The GRP26XX phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: phone Stand and Mounting Slots on the GRP26XX Using the Phone Stand To install the phone on the table with the phone stand, attach the phone stand to the bottom of the phone through the phone stand slot.

  • Page 25: Connecting The Grp26Xx

    Connecting the GRP26XX To setup the GRP26XX, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 26: Getting To Know Grp26Xx

    GRP26XX screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. Figure 5: GRP26XX Idle Screen The following table describes the items displayed on the GRP2612/GRP2612P/GRP2612W/GRP2613 /GRP2614 idle screen. Table 7: LCD Display Definitions Displays the current date and time.
  • Page 27 • MissedCalls Shows up unanswered calls to this phone. • Redial Redials the last dialed number The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen. •...

  • Page 28: Table 8: Grp26Xx Lcd Icons

    Table 8: GRP26XX LCD icons Network Status. OFF - Network connection is up ON - Network connection is down DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled Call Forward Busy Status.
  • Page 29 Bluetooth Status. (GRP2614 only) OFF - Bluetooth icon disappears ON - Bluetooth icon appears Paired – Bluetooth icon turns bright Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call On Hold. OFF - No call on hold ON –...

  • Page 30: Using The Keypad

    Using the Keypad Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard Figure 7: GRP2613 Keyboard Figure 8: GRP2614 Keyboard P a g e | 29 GRP26XX User Guide Version 1.0.0.31...

  • Page 31: Configuration Via Keypad

    Table 9: GRP26XX Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. Headset. Press to switch to headset mode. Message. Press to view voicemail messages. Transfer.

  • Page 32: Table 10: Configuration Menu

    • When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds to see the phone’s IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 10: Configuration Menu Displays Local call logs: Call History All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls...
  • Page 33 • Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK”...
  • Page 34 to the desired character. Shiftable: After pressing the number button, user will see the ▪ IDs of the characters that matching to the button. User can select the desired character by entering the corresponding ID on keypad. • Date Time Allow DHCP Option 42 to override NTP server Allow DHCP Option 2 to override Time Zone setting Time Settings...
  • Page 35 Enables/disables Wi-Fi. Scan Scan available Wi-Fi networks. • Bluetooth Settings (GRP2614 only) Bluetooth Status Displays the status of Bluetooth Bluetooth MAC Displays the GRP phone’s Bluetooth MAC address. (Bluetooth MAC address is GRP phone’s MAC address plus 1) Power Turns on/off the Bluetooth feature. Handsfree Mode Enables/Disables Handsfree mode Bluetooth Name...
  • Page 36 • Language Download Auto Language Download Language Download • Factory Functions Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD.
  • Page 37 • Operations Factory Reset It is used to restore the phone to factory default settings. Ping and Traceroute It is used to show the route taken by packets across to an URL. Alternative firmware It is used to show current and alternative firmware versions available on the phone.

  • Page 38: Figure 9: Grp26Xx Menu

    The following picture shows the keypad MENU configuration flow: MENU Call History Local Call Logs Account Status Status Network Status System information Enable/Disable Provider Status Password Local Phonebook Ring Tone Contacts Local Group Ring Volume LDAP Directory Active LCD Brightness Idle LCD Brightness Instant Messages Active LCD Timeout...

  • Page 39: Mpk Lcd (Available On Grp2614 Only)

    MPK LCD (Available on GRP2614 only) The GRP2614 supports MPK LCD with 8 physical MPKs and 3 pages, allowing to configure up to 24 fully programmable phone extensions to the phone. Multi-Purpose Keys Right Key Left Key Figure 10: GRP2614 MPK LCD The MPKs can be configured via: •...

  • Page 40: Figure 12: Mpk Lcd Configuration (Mpk1)

    Figure 12: MPK LCD Configuration (MPK1) After finishing the configuration, press Left or Right button at the bottom to browse all the MPK's status in the different pages. For more information please refer to the admin guide: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_administration_guide.pdf P a g e | 39 GRP26XX User Guide Version 1.0.0.31...

  • Page 41: Telephony Features

    Multiple SIP Accounts and Lines GRP2612/GRP2612P/GRP2612W support up to 2 SIP accounts with 4 line keys; GRP2613 supports up to 3 SIP accounts with 6 line keys and GRP2614 supports up to 4 SIP accounts with 4 line keys. Each account is capable of independent SIP server, user and NAT settings.

  • Page 42: Figure 13: On Hook Dialing

    Figure 13: On hook dialing • Off hook and dial. Off hook the phone, enter the number and send out. 1. Take handset off hook; or • Press Speaker button; or • Press Headset button with headset plugged in; or •...
  • Page 43 If the target number appears on the list, user could select the number using Up/Down key and dial out. GRP2612/GRP2612P/GRP2612W/GRP2614 has predefined call feature code (the first digit is *). When user enters * as the first digit of the target number, the phone will list all the available feature codes.

  • Page 44: Figure 15: Call Using Paging/Intercom

    Dial. Select the account to dial from, enter the extension number to be dialed out in Value. Click on "Save VPK" at the bottom of the Web GUI page; 2. Off hook the phone, or directly press the Speed Dial key to dial out. •...

  • Page 45: Making Calls Using Ip Addresses

    Notes: • After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry Timeout; • If digits have been entered after taking the handset off hook, the SEND key will works as SEND instead of showing the history of Dialed extensions;...

  • Page 46: Answering Phone Calls

    For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060.

  • Page 47: Do Not Disturb

    Figure 17: Multiple incoming calls Notes: • When there is an ongoing call, users can disable incoming call notification pop up. This way users will not get disrupted by unexpected popup call but still get notified by the flashing LED. This option can be enabled from the Web GUI under Settings →...

  • Page 48: Figure 18: Do Not Disturb

    Figure 18: Do Not Disturb Notes: • The mute button function can be set also to idle Mute, or be disabled under the web GUI option Settings → Call features → Mute Key Function While Idle. • During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted.

  • Page 49: Call Hold

    Figure 20: Black/White List from Web GUI Or from the phone’s LCD under Menu → Contacts → Local Phonebook as shown below: Figure 21: Black/White List from LCD Call Hold Place a call on hold by pressing the HOLD button .

  • Page 50: Call Transfer

    Figure 22: On hold duration Call Transfer GRP26XX series support Blind Transfer and Attended Transfer. This feature can be disabled from the web GUI menu under “Settings → Call features → Disable Transfer”. ❑ Blind Transfer: 1. During the first active call, press TRANSFER and dial the number to transfer to; 2.

  • Page 51: Figure 23: Dynamic Attended Transfer

    Figure 23: Dynamic Attended Transfer Note: • For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" soft key will show. If the second call is not established yet (ringing), pressing "Split" will hang up the second call. If the second call is established (answered), pressing "Split"...

  • Page 52: Figure 25: "Target" Softkey Under Transfer Action Page

    to be used as the transfer/conference target based on the current account. 5) When accessing Line, the phone will list the lines which are available for transfer/conference. Example: • Under Transfer screen: A new softkey “Target” is added under transfer/conference action page. Figure 25: “Target”...

  • Page 53: Conference Call

    Figure 27: Transfer from Information While Ringing and During Incoming Call Conference Call 3-way conferencing GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 can host a 3-way conference call with other parties (PCMU/PCMA). Users can disable/enable conference call feature from the phone’s web GUI under menu Settings → Call features → Disable Conference.

  • Page 54: Figure 29 : Establish A Conference Call On The Grp2613

    Figure 29 : Establish a Conference Call on the GRP2613 NOTE: Users may click the “Swap” Softkey to toggle between active calls. ❑ Cancel Conference: 1. If after pressing the CONF key, the user decides to cancel the conference, press “Cancel” softkey or the current active LINE key (LED in solid green);...

  • Page 55: Easy Conference Mode

    2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call. Easy Conference Mode GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. ❑ Initiate a conference call.

  • Page 56: Ucm Conference

    ❑ Cancel Conference. 1. If user decides to cancel the conference after establishing the second call, press “EndCall” softkey instead of the “ConfCall” softkey/CONF key; 2. This will end the second call and the screen will show the first call on hold. ❑...

  • Page 57: Conference Call Menu (Ccm)

    • Follow the Interactive Voice Response (IVR) instructions. Conference Call Menu (CCM) During a UCM conference, only conference Administrators can press on the ConfRoom softkey to view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference. Figure 32: List of Conference Room Users Conference Call Operations •...

  • Page 58: Figure 34 : Ucm Conference Room - Kick User

    Figure 34 : UCM Conference room - Kick user • Mute/Unmute User: Select the user’s extension then press Mute. The phone will note the operation by displaying [Exit User_Extension] on the conference home screen. But the user will still be available on the Conference Room Participants List.

  • Page 59: Call Forwarding

    Figure 36: UCM Conference Menu - Bridge Conference • More: Press […] for more conference room operations. Users can choose to Lock/ Unlock the conference, Kick All or Mute/ Unmute All participants. Figure 37 : UCM Conference Menu - More Call Forwarding Under Menu (OK) →...

  • Page 60: Figure 38: Disabled Call Forward

    Figure 38: Disabled Call Forward • When the feature is enabled, the phone’s LCD screen will show the following figure. Figure 39: Enable Call Forward • When forwarding a call, the recipient will display a “diverted from” message. Figure 40: Diversion Information P a g e | 59 GRP26XX User Guide...

  • Page 61: Voice Mail

    For more information, please refer to admin guide. http://www.grandstream.com/sites/default/files/Resources/GRP26XX_administration_guide.pdf Instant Messages The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 allows users to send instant messages through the phone’s LCD. Under MENU (OK) → Messages → Instant Messages Figure 41: Instant Messages sub-menu Users can press “New” soft key, then specify the Account, the recipient and the contents of the IM.

  • Page 62: Call Features

    After pressing “Send” soft key, a “Sent successfully” message will pop up to indicate that the operation was successful. Figure 43: IM Sent Successfully Call Features The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 11: Call Features Block Caller ID (for all subsequent calls) •...
  • Page 63 Disable Call Waiting • Off hook the phone; • Dial *50. Enable Call Waiting • Off hook the phone; • Dial *51. Call with Caller ID Blocked (per call) • Off hook the phone; • Dial *67 and then enter the number to dial out. Call with Caller ID Enabled (per call) •...

  • Page 64: Figure 44 : Feature Codes List

    Cancel Busy Call Forward. To cancel the busy call forward: • Off hook the phone; • Dial *91; • Hang up the call. Delayed Call Forward. To set up delayed call forward: • Off hook the phone; • Dial *92 and then enter the number to forward the call; •...

  • Page 65: Advanced Features

    ADVANCED FEATURES Virtual Multi-Purpose Keys Web UI Configuration Users find Virtual Multi-Purpose Keys (VPK) configuration under phone’s UI→Settings→Programmable Keys→Virtual Multi-Purpose Keys tab. It is recommended to select “Reset” on this page before configuring VPK here. By default, all fixed VPKs are listed. Figure 45: VPK Page Click on “Edit VPK”...

  • Page 66: Figure 47: Edit Vpk - Dynamic Vpk

    If users would like to configure more VPKs than the ones displayed on the page, they can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 30 mode options. Figure 47: Edit VPK - Dynamic VPK Please note: 1.
  • Page 67 Presence Watcher presencewatcher Eventlist BLF eventlistblf Speed Dial via Active Account speeddialaa Dial DTMF dialdtmf Voice Mail voicemail Call Return callreturn Transfer transfer Call Park callpark Monitored Call Park Monitoredcp Intercom Intercom LDAP search Ldap Search Conference Conference Multicast Paging Multicast paging Record Record...

  • Page 68: Figure 48: Line Key As Transfer Mode

    Figure 48: Line Key as Transfer Mode LCD Indication and Configuration: The configured fixed VPKs are displayed next to the corresponding line. If dynamic VPKs are configured, the users can see a page number shown on the bottom left corner of the LCD. The following figures show page 1 and page 2 of the VPKs on LCD.

  • Page 69: Table 13: Vpk Modes Icon Indications

    Table 13: VPK Modes Icon Indications VPK Mode Description Default Reverse Unregistered Registered Call Forward LINE Dial_1_open_voicemail Dial_2_open_voicemail Account_1_open_voicemail Account_2_open_voicemail Connect Hold Idle Ringing Seized Error Invalid Unknown Away Available Unavailable Busy Chat Connect Ringing P a g e | 68 GRP26XX User Guide Version 1.0.0.31...
  • Page 70 Unknown User def Speed Dial Speed Dial Dial DTMF Dial DTMF Call Return Call Return Transfer Call transfer Call Park Call Park Busy Call Park Call Park Online Call Park Offline Intercom Intercom Multicast Intercom Paging Call LDAP Search LDAP Search Multicast Paging Multicast Listen Address Record...

  • Page 71: Predictive Dialing

    Instant Message Instant Message Redial Redial GDS OpenDoor GrandStream OpenDoor System Forward Forward Provision Provision Voice Mail Voice Mail Voice Mail New When the user is in call screen (during a call), he can press Right/Left arrow key to toggle between screens and choose which VPK to use.

  • Page 72: Search In Broadsoft Directories

    Figure 51: Predictive Dialing Note: Users can Disable the Predictive Dialing Feature from Web GUI under Settings → Call Features. Search in Broadsoft Directories Web configuration Users can configure Broadsoft XSI directories correctly from Web GUI under Settings → Broadsoft → Broadsoft Directories.

  • Page 73: Figure 52: Broadsoft Xsi Web Configuration

    Figure 52: Broadsoft XSI web configuration P a g e | 72 GRP26XX User Guide Version 1.0.0.31...

  • Page 74: Vpk Paging Support Inside The Lcd Call Screen

    Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select from the list of predicted numbers that will show if Broadsoft XSI directory information is loaded after pressing the related number Figure 53: Predictive Dialing from BS XSI Directories VPK Paging Support inside the LCD Call Screen Users can use their preconfigured VPK mode while in call screen.

  • Page 75: Line Switching In Call Screen

    Figure 56: Line Switching Shared Call Appearance (SCA) The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 76: Configuring Eventlist Blf

    For more details on Eventlist BLF configuration guide, please refer to: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_Eventlist_BLF_Guide.pdf Screenshots Users can take screenshots of the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Screen, by pressing and holding the “HOLD” key and then the “MENU” key, the output will be shown on the phone’s Web GUI under “...

  • Page 77: Figure 58: Factory Functions

    Figure 58: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc. P a g e | 76 GRP26XX User Guide Version 1.0.0.31...

  • Page 78: Contacts

    CONTACTS Local Contacts The local contacts can save up to 1000 entries. Users can manage contacts by adding, deleting and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage. For more details please refer to the admin Guide: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_administration_guide.pdf Add a single Contact On the Local Contacts menu, select Local Phonebook then press “New”...

  • Page 79: Figure 60: Local Phonebook - Contact Information

    <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>2222</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Mobile"> <phonenumber>3333</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>1</Primary> <Department>department</Department> <Job>job</Job> <Title>title</Title> <Company>company</Company> </Contact> </AddressBook> On the LCD screen, under Contacts. The phone will display the following: Figure 60: Local Phonebook - Contact Information User can also input the “Company”, “Title”, “Job” fields on the phonebook.xml like the previous example or through the phone’s LCD by pressing the “Edit”...

  • Page 80: Dialed Numbers Filtering

    Figure 61: Local Phonebook - Company/Title/Job Fields Dialed Numbers Filtering After downloading phonebook, when dialing a number from the contacts, the number may include special characters such as “()”, “- “, or space in between numbers. Figure 62: Contact Numbers with Special Characters When pressing Dial softkey, the phone will filter the special characters and make the calls send out properly.

  • Page 81: Contact Search Mode

    Contact search mode Quick Match The quick search feature allows users to search parts and strings of the entries. For instance, if users only remember the first name, last name or parts of the name / phone number, they can use the string in the search bar as displayed on the following screenshots: Figure 64: Before Search Figure 65: QuickMatch...

  • Page 82: Ldap

    Figure 66: ExactMatch LDAP Functionality Users can search contacts on the LDAP server from Contacts Menu, under LDAP Directory. This option can be configured under device web UI → Phonebook → LDAP. For further information, please refer to the admin guide. Figure 67: LDAP search Broadsoft Directories Functionality...

  • Page 83: Figure 68: Search In Broadsoft Directories

    Figure 68: Search in Broadsoft Directories P a g e | 82 GRP26XX User Guide Version 1.0.0.31...

  • Page 84: Call History

    CALL HISTORY Local Call History There are five different categories in the local call history. Users could use the navigation keys to browse call logs: • • Missed • Dialed • Answered • Transferred Figure 69: Call History Screen Page •...

  • Page 85: Missed Calls Indication

    Missed Calls Indication When users miss a call, the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 will show the notification on the LCD screen as shown below: Figure 70: Missed Calls Users have the option to return the call immediately by clicking the “CallReturn” Softkey. Note: Users can set the phone to turn off LCD backlight while having a missed call.

  • Page 86: Connecting To Devices

    CONNECTING TO DEVICES EHS Headset The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the web GUI→Settings→Audio Control: Headset Type. Select "Plantronics EHS" then reboot the phone. 1. Connect EHS Headset (Plantronics) to the phone. Insert headset connector into the RJ11 headset port on the back of GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614.

  • Page 87: Figure 72: Bluetooth Feature

    Figure 72: Bluetooth feature There are two ways to pair the GRP2614 using the Bluetooth feature: ❑ From the GRP2614 1. Select “Start Scan” to search nearby Bluetooth devices Figure 73: Bluetooth Scan 2. Choose a device then select “Pair”. The GRP2614 will then start the paring process Figure 74: GRP2614 Pairing Process P a g e | 86...

  • Page 88: Figure 75: Successful Bluetooth Pairing

    Figure 75: Successful Bluetooth pairing 3. If the pairing succeeds, users will see "Connected" next to the name of the Bluetooth device. ❑ From a Bluetooth different device: 1. Make sure the Bluetooth is powered on and shows “Discoverable” under “Bluetooth status” Figure 76: Bluetooth Status 2.

  • Page 89: Wifi (Grp2614/Grp2612W Only)

    Notes: • Turn off Bluetooth if it is not used. • For more details on the Bluetooth features, please refer to: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_Bluetooth_User_Guide.pdf WiFi (GRP2614/GRP2612W only) To connect the GRP2614/GRP2612W to a WiFi Network through the keypad menu. Please follow the below steps: 1.

  • Page 90: Figure 80: Wifi Scanning

    Figure 80: WiFi Scanning 4. A list of available WiFi networks will be displayed. Select the desired network, Figure 81: Nearby WiFi networks 5. If required, enter the password to connect. Figure 82: WiFi password required 6. An incorrect password will trigger an error message “Cannot connect to the selected network”. P a g e | 89 GRP26XX User Guide...

  • Page 91: Figure 83: Failed/Successful Wifi Connection

    - If the connection is successful a “WiFi NetWork Connected” message will display on screen Figure 83: Failed/Successful WiFi connection 7. Check the Wi-Fi icon on idle screen to verify if the WiFi network is properly connected Figure 84: WiFi Status 8.

  • Page 92: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore factory settings using LCD menu Please follow the instructions below to reset the phone: 1.

  • Page 93: Experiencing Grp2612/Grp2612P/Grp2612W/Grp2613/Grp2614

    EXPERIENCING GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 http://www.grandstream.com Please visit our website: to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. product related documentation, FAQs User and Developer Forum We encourage you to browse our for answers to your general questions.

This manual is also suitable for:

Grp2612wGrp26 seriesGrp2613Grp2612pGrp2614

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