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Event Code
Message Text and Description
4004
The drive status request failed.
Drive is reporting a critical Tape Alert.
4005
A drive temperature reported is above the
4006
threshold.
Cartridge error.
4007
4008
Cleaning tape expired.
Firmware upgrade of one or multiple
4009
expansion modules failed.
4010
Drive is not compatible with this library.
4012
Move Cartridge operation failed due to
drive or media issue.
4014
Library test failed due to a drive issue.
Power supply has failed. Redundancy is not
4015
available.
511026 Rev. 07-01-19
Details and Solution
Remove and reseat the drive. If the drive installed is
a different generation than the drive previously
installed, you may need to reset defaults and
reconfigure the drive as appropriate. Use the library
RMI to save a drive dump and contact Technical
Support
Power-cycle the drive, and verify whether the drive
reports the same Tape Alert. Use the library RMI to
save a drive dump and contact Technical Support
Verify the drive fan is spinning, is not obstructed and
that the ambient temperature is within specification.
Also, ensure that all drive bay cover plates are
installed. The drive cover plates are required for
proper airflow.
Remove the cartridge and inspect it for
damage. Retry operation with another cartridge.
Discard the cleaning cartridge and retry the cleaning
operation with a new cleaning cartridge.
The Base Module must be able to communicate with
the expansion module to perform the
upgrade. Reseat the expansion controller and check
the interconnect cable and power cords. Retry the
firmware upgrade.
Remove the incompatible drive. Only install drives
that are supported by the library.
View the event details to determine which cartridge
was involved. Remove the media from the library,
and physically inspect the media to ensure there is no
physical damage. If the media appears to be
undamaged, put the media back into the library and
retry the move operation. If the problem persists retry
the operation with a different cartridge in the same
drive. If the problem follows the media, remove the
media from use. If the problem follows the drive, use
the library RMI to save a drive dump and contact
Technical Support
Verify the test parameters, and retry the test. If the
test fails, check the library event log for specific
events associated with this drive. Use the library RMI
to save a drive dump and contact Technical Support
Ensure all power supplies are installed properly, and
that each power supply is connected to a valid power
source.
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