YASKAWA DX200 Operator's Manual page 10

Customer Support Information
Customer Support Information
If you need assistance with any aspect of your JobEditor DX200 system, please contact
YASKAWA Customer Support at the following 24-hour telephone number:
For routine technical inquiries, you can also contact YASKAWA Customer Support at the
following e-mail address:
When using e-mail to contact YASKAWA Customer Support, please provide a detailed
description of your issue, along with complete contact information. Please allow approximately
24 to 36 hours for a response to your inquiry.
Please use e-mail for routine inquiries only. If you have an urgent or emergency
NOTE
need for service, replacement parts, or information, you must contact YASKAWA
Customer Support at the telephone number shown above.
Please have the following information ready before you call Customer Support:
• System
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order
Number
(937) 847-3200
techsupport@motoman.com
JobEditor DX200
___________________________
DX200
Access this information on the Programming Pendant's
LCD display screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
Located on the robot data plate
Located on the DX200 controller data plate
10