Troubleshooting - Sony TRIMASTER HX BVM-HX310 Operating Instructions Manual

Submenu Setting
Password Lock You can protect the setting with a
password so that the settings saved in
the color temperature for "User1" and
the User Preset for "User Preset1"
cannot be changed.
When you protect the values with a
password, set a four-digit number.
The initial password is "0000." When
you use "Password Lock," change the
initial password first.
Color Temp./User Pre.: Select "On"

 Change Password: Changes the
Note
If you forget the password, refer to
Sony qualified service personnel.
to protect the setting values
saved in the color temperature
for "User1" and the User Preset
for "User Preset1." Select "Off"
to not protect with the
password. (Default value: Off)
password.

Troubleshooting

This section may help you isolate the cause of a
problem and as a result, eliminate the need to
contact technical support.
The unit cannot be operated  The key

protection function is on. Press and hold the
KEY INHIBIT button (page 7) for more than two
seconds to set the protection of the setting
value to off.
Or, a function that does not work is assigned to
a function button. When the menu is not
displayed, press the SELECT/ENTER control
(page 8) to confirm the functions assigned to
function buttons.
Adjustments and settings cannot be made

 Adjustments and settings may not be
possible depending on the input signals and
the status of the unit. See "Input Signals and
Adjustable/Setting Items" (page 10).
The black bars appear at the upper and

lower or left and right positions of the
display  When the signal aspect ratio is
different from that of the panel, the black bars
appear. This is not a failure of the unit.
The screen becomes dark and the unit turns

off  If the internal temperature of the unit
increases, the screen may become dark and
the unit may turn off.
Check if the ventilation slots or vents are
blocked with something such as dust.
In this case, refer to Sony qualified service
personnel.
Color is not displayed correctly  Check the

"Interface Format" display (page 23, page 25)
or the "Signal Format" (page 23, page 25),
"Color Temp." (page 20), or "Color Space"
(page 24, page 26, page 28) setting.
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