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Chapter 7
General Checklist
Should you experience problems using a TEMPpoint, VOLTpoint, or MEASURpoint
instrument, do the following:
1. Read all the documentation provided for your product, including any "Read This First"
2. Install the latest software from the web at
3. Check that your system meets the requirements stated in
4. Check that you have installed your hardware properly using the instructions in
5. Check that you have wired your signals properly using the instructions in
6. Search the DT Knowledgebase in the Support section of the Data Translation web site (at
If you still experience problems, try using the information in
problem. If you cannot identify the problem, refer to
Symptom
Instrument is not
recognized
Instrument does
not respond.
Intermittent
operation.
Device failure
error reported.
104
information.
https://www.mccdaq.com/downloads/DTSoftware/MEASURpoint.
www.mccdaq.com) for an answer to your problem.
Table 6: Troubleshooting Problems
Possible Cause
You plugged the instrument
into your computer before
installing the device driver.
The instrument configuration is
incorrect.
The instrument is damaged.
Loose connections or
vibrations exist.
The instrument is overheating.
Electrical noise exists.
The instrument cannot
communicate with the
Microsoft bus driver or a
problem with the bus driver
exists.
The instrument was removed
while an operation was being
performed.
Chapter
Table 6
page
106.
Possible Solution
From the Control Panel > System > Hardware > Device
Manager, uninstall any unknown devices (showing a yellow
question mark). Then, install the USB device drivers, and
reconnect your USB instruments to the computer.
Check the configuration of your device driver; see the
instructions in
Chapter
3.
Contact Data Translation for technical support; refer to
page
106.
Check your wiring and tighten any loose connections or
cushion vibration sources; see the instructions in
4.
Check environmental and ambient temperature; consult the
specifications on
page 124
documentation provided by your computer manufacturer for
more information.
Check your wiring and either provide better shielding or
reroute unshielded wiring; see the instructions in
Check your cabling and wiring and tighten any loose
connections; see the instructions in
Ensure that your instrument is properly connected; see the
instructions in
Chapter
3.
2.
Chapter
Chapter
to isolate and solve the
Chapter
of this manual and the
Chapter
Chapter
4.
3.
4.
4.
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