Table of Contents
Advertisement
Chapter 7
General Checklist
Should you experience problems using a DT9837 Series module, do the following:
1. Read all the documentation provided for your product, including any "Read This First"
2. Check the OMNI CD for any README files and ensure that you have used the latest
3. Check that your system meets the requirements stated on
4. Check that you have installed your hardware properly using the instructions in
5. Check that you have installed and configured the device driver for your module using the
6. Check that you have wired your signals properly using the instructions in
7. Search the DT Knowledgebase in the Support section of the Data Translation web site (at
If you still experience problems, try using the information in
problem. If you cannot identify the problem, refer to
Symptom
Module is not
recognized
Module does not
respond
Intermittent
operation
106
information to your manual.
installation and configuration information available.
instructions in
Chapter
2.
www.datatranslation.com) for an answer to your problem.
Table 21: Troubleshooting Problems
Possible Cause
You plugged the module into your
computer before installing the device
driver.
The module configuration is incorrect.
The module is damaged.
Loose connections or vibrations exist.
The module is overheating.
Electrical noise exists.
page
32.
Table 21
to isolate and solve the
page
108.
Possible Solution
From the Control Panel > System > Hardware >
Device Manager, uninstall any unknown
devices (showing a yellow question mark).
Then, run the setup program on your OMNI CD
to install the USB device drivers, and reconnect
your USB module to the computer.
Check the configuration of your device driver;
see the instructions in
Chapter
Contact Data Translation for technical support;
refer to
page
108.
Check your wiring and tighten any loose
connections or cushion vibration sources; see
the instructions in
Chapter
Check environmental and ambient
temperature; consult the module's
specifications on
page 127
the documentation provided by your computer
manufacturer for more information.
Check your wiring and either provide better
shielding or reroute unshielded wiring; see the
instructions in
Chapter
3.
Chapter
2.
Chapter
3.
2.
3.
of this manual and
Advertisement
Table of Contents
