Summary of Contents for Neuralog NeuraLabel 500e
- Page 1 NeuraLabel 500e User Guide Continuous Form and Cut Sheet Label Printer 4800 Sugar Grove Blvd., Suite 200 Stafford, TX 77477 1-281-240-2525 www.neuralog.com support@neuralog.com © 2013 Neuralog, L.P.
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- Page 3 User Guide Continuous Form and Cut Sheet Label Printer This User Guide provides answers to many questions about setup, operation and troubleshooting for the NeuraLabel 500e printer. Please contact Neuralog support if you need further assistance. Phone: 1-281-240-2525 Fax: 1-281-240-2526 Email: support@neuralog.com...
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- Page 5 NeuraSection® are all registered trademarks of Neuralog, LP. NeuraView™ and NeuraLabel 500e™ are trademarks of Neuralog LP. Lexmark is a registered trademark of Lexmark International, Inc. All other products that are referred to in the document may be either trademarks and/or registered trademarks of the respective owners.
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Page 7: Table Of Contents
NeuraLabel 500e User Guide Table of Contents Chapter 1. Getting Started .................... 1‐1 A Printing Solution ...................... 1‐1 Commonly Used Terms .................... 1‐1 1.2.1 NeuraLabel Continuous Form Printer .............. 1‐1 1.2.2 Print Engine ...................... 1‐1 1.2.3 Continuous Form Attachment or Continuous Feeder Attachment ....... 1‐2 1.2.4 Multi‐Purpose Feeder .................... 1‐2 ... - Page 8 NeuraLabel 500e User Guide Installing the Continuous Form Attachment .............. 2‐3 Uninstalling the Continuous From Attachment ............ 2‐4 CFA Boot‐up and Wake‐up .................... 2‐5 Handling the Continuous Form Media ................ 2‐5 2.5.1 Loading the Continuous Form Media .............. 2‐6 2.5.2 Fanning the Media .................... 2‐6 2.5.3 Choosing the Correct Start Page ................ 2‐7 Installing the Stacker ..................... 2‐7 Setting up the Printer Network Connection .............. 2‐8 Using your Printer’s Web Interface ................ 2‐9 ...
- Page 9 NeuraLabel 500e User Guide Other Applications ...................... 3‐2 Chapter 4. Printing Continuous Labels .................. 4‐1 Handling Label Media .................... 4‐1 The Continuous Form Attachment (CFA) or Continuous Feeder ........ 4‐1 4.2.1 Power up ........................ 4‐1 4.2.2 Loading Continuous Labels .................. 4‐2 4.2.3 Tracking Continuous Media ................... 4‐2 4.2.4 Cutting Continuous Form Media ................ 4‐3 4.2.5 LED Codes ....................... 4‐3 ...
- Page 10 NeuraLabel 500e User Guide 4.10.1 Printer Speed ....................... 4‐12 4.10.2 File Resolution ...................... 4‐12 4.10.3 Cutter Control ...................... 4‐12 4.11 Printing to Minimize Waste .................. 4‐12 4.12 Printing to Minimize Toner Usage ................ 4‐12 4.13 Cancelling a Print Job .................... 4‐13 4.14 Minimizing Energy Consumption with Power Saver Mode ........ 4‐13 4.15 Changing Continuous Print Settings ................ 4‐14 ...
- Page 11 Changing a Print Cartridge .................... 7‐2 Changing a Fuser ...................... 7‐3 Changing an Image Transfer Unit .................. 7‐5 Change a Toner Waste Container ................. 7‐7 Cleaning the Printer and CFA .................. 7‐8 Locating your printer Neuralog ID ................. 7‐8 Locating your printer serial number ................ 7‐8 7.10 Managing and Ordering Supplies .................. 7‐9 7.11 Recycling ........................ 7‐10 Chapter 8. Troubleshooting Continuous Form Printing ............ 8‐1 ...
- Page 12 Stacker Problems ...................... 8‐10 8.7.1 Media is not folding ..................... 8‐10 8.7.2 Stacker is not running .................. 8‐12 8.7.3 Stacker is not running correctly ................ 8‐12 Chapter 9. NeuraLabel Support ..................... 9‐1 On‐Site Support ...................... 9‐1 Contacting Neuralog...................... 9‐1 9.2.1 Phone Support: ...................... 9‐1 x ...
- Page 13 NeuraLabel 500e User Guide 9.2.2 Email Support ...................... 9‐1 9.2.3 GoTo Meeting Support .................. 9‐1 9.2.4 www Support ...................... 9‐1 Downloading the latest NeuraLabel Release .............. 9‐1 Packaging the Printer for Return ................... 9‐2 Chapter 10. Appendix ‐ Setting up a Private Network ............. 10‐1 Chapter 11. Appendix ‐ Compliances ................ 11‐1 xi ...
- Page 15 Figure 2‐17.Print Properties Print and Hold Tab ............... 2‐22 Figure 2‐18. Print Properties Print and Hold Tab ............... 2‐22 Figure 4‐1. Proper Label Loading for Folding ................ 4‐2 Figure 4‐2. Operator Panel Cancelling a Print Job .............. 4‐13 Figure 5‐1. Tray 1 for Cut Sheet Printing .................. 5‐1 Figure 5‐2. Duplex Available for Cut Sheets ................ 5‐2 Figure 5‐3. USB Flash Drive and Cut Sheet Printing .............. 5‐3 Figure 5‐4. Print and Hold Cut Sheet Jobs ................... 5‐3 Figure 6‐1. Operator Panel Touch Screen .................. 6‐12 Figure 6‐2. Continuous Print Settings on Operator Panel ............ 6‐19 Figure 7‐1. Changing the Printer Toner Cartridge ............... 7‐2 Figure 7‐2. Shaking a Toner Cartridge .................. 7‐3 Figure 7‐3. Locating the Neuralog ID and Printer Serial Number .......... 7‐9 Figure 8‐1. Removing Jammed Continuous Form Media ............ 8‐4 xiii ...
- Page 16 NeuraLabel 500e User Guide Figure 8‐2. Press Gray Lever to Release Continuous Form Media .......... 8‐4 Figure 8‐3. Clear Jam from Fuser .................... 8‐5 Figure 8‐4. NeuraLabel 500e Stacker .................. 8‐10 Figure 8‐5. Hanging the Stacker Basket .................. 8‐11 Figure 8‐6. Stacker Diverting Clip .................... 8‐11 Figure 8‐7. Stacker Basket Rubber Feet .................. 8‐12 Figure 10‐1. Private Network setup ................... 10‐2 xiv ...
- Page 17 NeuraLabel 500e User Guide List of Web Interface Displays NeuraLabel 500e Web Interface 2‐1. Overview ................ 2‐10 NeuraLabel 500e Web Interface 2‐2. Settings‐>General Settings .......... 2‐11 NeuraLabel 500e Web Interface 2‐3. Continuous Print Parameters ......... 2‐12 NeuraLabel 500e Web Interface 6‐1. Device Status .............. 6‐1 NeuraLabel 500e Web Interface 6‐2. Copy Printer Settings ............ 6‐2 NeuraLabel 500e Web Interface 6‐3. Settings Overview ............ 6‐2 NeuraLabel 500e Web Interface 6‐4. General Settings ............... 6‐3 NeuraLabel 500e Web Interface 6‐5. Displayed Information ............ 6‐3 NeuraLabel 500e Web Interface 6‐6. Home Screen Customization .......... 6‐4 NeuraLabel 500e Web Interface 6‐7. Sleep Button Settings ............ 6‐4 ...
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Page 19: Getting Started
1.1 A Printing Solution Your NeuraLabel 500e Continuous Label Printer is more than just a printer; it is a complete printing solution. This solution includes the continuous feed print engine, the continuous form... -
Page 20: Continuous Form Attachment Or Continuous Feeder Attachment
The Continuous Form Attachment is manufactured by Neuralog, LP. The NeuraLabel 500e CFA has been designed to work with the NeuraLabel 500e printer. It is not compatible with the original NeuraLabel printer; nor is the original NeuraLabel CFA compatible with this next generation printer. -
Page 21: Continuous Form Stacker
The Printer Operator Panel is a touch screen display and control panel located on the front of the NeuraLabel 500e. It is used to view and set printer functionality and job status. Default values are customizable.Note that most printer functions are accessed through the menu button found in the lower right corner of the screen. -
Page 22: Fuser
Figure 1-4. NeuraLabel 500e Print Cartridges 1.2.8 Fuser The fuser is the part of the printer that melts the toner onto the media. For the NeuraLabel 500e the fuser is located on the LEFT side of the printer. Neuralog provides fusers for the NeuraLabel 500e. -
Page 23: Continuous Form Labels
See Chapter 3. Printing Applications. 1.2.14 Cut Location NeuraLabel 500e cuts the continuous form label media at the end of a job. The cut must occur on the label backing near the perforation to avoid getting label glue on the cutter. The desired location for the cut is usually about 1/32”... -
Page 24: Neuralabel What's New, What's Different, What's The Same
NeuraLabel will have an easy time transitioning to the new device. 1.3.1 Attributes that affect the Print NeuraLabel 500e has both increased speed and quality. It also has additional features related to controlling cutting and setting a top margin. The table below depicts some of these differences as well as similarities. -
Page 25: Extended Life Consumables
1.3.3 Extended Life Consumables Consumables for NeuraLabel 500e like its predecessor are all extra high yield. Toner cartridges are recyclable as before and can be returned with included Return Label. All consumables are available for sale at Neuralog’s online store. -
Page 27: Neuralabel Setup
NeuraLabel Setup 2.1 Setting up the Printer NeuraLabel 500e setup is simple and should only take a few minutes. Before you begin, you will need to choose an easily accessible location and decide how the printer will be integrated into your network. -
Page 28: Figure 2-1. Proper Clearance For Neuralabel 500E Printer
12 inches away from the CFA. This will allow the media to properly unfold as it leaves the box. The NeuraLabel 500e has been designed to pull continuous form labels directly from the box. However, it is important to make sure the media flow is in no way restricted by the box lid, placement of the box, or by plastic in the box. -
Page 29: Power
Select a location for your printer that is near a power outlet. When running at full functionality, printers consume a significant amount of power. Using a power strip or long extension cord can interfere with printing. NeuraLabel 500e can be 110v or 220v. Make sure you have the correct printer for your power conditions. -
Page 30: Uninstalling The Continuous From Attachment
NeuraLabel 500e User Guide 1. With both hands carefully snap the CFA onto the printer metal mounting rod using the two hooks. Facing the printer control panel, the CFA will be installed on the LEFT side. Make sure each hook is completely attached to the rod. ... -
Page 31: Cfa Boot-Up And Wake-Up
This sequence can be observed by cycling the printer power. The NeuraLabel 500e printer switches to a power saving mode or sleep state when there is no activity. When the printer is in the sleep state it stops power to the CFA. You will notice the CFA turn OFF at this time. -
Page 32: Loading The Continuous Form Media
2.5.1 Loading the Continuous Form Media Media is loaded into the NeuraLabel 500e printer with the marks face up. (This is different than the original NeuraLabel printer.) Using two hands pick up the first sheet of continuous form labels and then place them in the CFA within the guides. Gently move the media along the track. -
Page 33: Installing The Stacker
2.5.3 Choosing the Correct Start Page The NeuraLabel 500e is set up to print immediately on the first sheet of the fanfold labels. For proper folding, it is necessary that the infold page is loaded first to allow for optimal folding into the basket. -
Page 34: Setting Up The Printer Network Connection
2.7 Setting up the Printer Network Connection There are many options for setting up your printer on a network. For the most simple static address setup of your NeuraLabel 500e follow these steps. For other configurations, please see your system administrator. -
Page 35: Using Your Printer's Web Interface
2.8 Using your Printer’s Web Interface A very useful feature on your NeuraLabel 500e is the web server and pages it provides. Once your network is successfully set up, you can use these pages to access your printer. Any of the features that are accessed through the printer’s operator panel can be seen through these web... -
Page 36: Device Status
NeuraLabel 500e Web Interface 2-1. Overview From these pages you can monitor toner cartridge levels, as well as monitor the life span of other printer parts. You can also set up contact and location information for your printer. -
Page 37: Continuous Print Settings
NeuraLabel 500e User Guide NeuraLabel 500e Web Interface 2-2. Settings->General Settings If you want to enter public information for others in the company to see about this printer do the following. Bring up the printer’s web server pages and select Settings ... -
Page 38: Neuralabel 500E Web Interface 2-3. Continuous Print Parameters
NeuraLabel 500e Web Interface 2-3. Continuous Print Parameters Image Stitch should remain UNchecked for continuous label printing. Cut between copies is UNchecked by default. All copies of a job come out as a single print. Cut between jobs is checked by default. The printer will cut between each job. The printer will always cut when it reaches the last job in the queue. -
Page 39: Installing And Setting Up The Neuraprinter Driver
2.9 Installing and Setting up the NeuraPrinter Driver The print driver that ships with the NeuraLabel 500e is needed for continuous form printing. The print driver can be found on a CD that shipped in the accessary box with your Continuous Form Attachment and stacker, or it can be downloaded from www.neuralog.com. -
Page 40: Figure 2-9. Print Driver Initial Screen
NeuraLabel 500e User Guide The screen below shows the first choice in installing the NeuraLabel 500e print driver. We recommend the Extract option so the driver files are saved onto your file system for later access. This is useful for installing multiple instances of the driver. You should specify a location on your local or network drive to save these files. -
Page 41: Figure 2-10. Add Printer Screen In Print Driver Installation
NeuraLabel 500e User Guide o Select Add a network, wireless or Bluetooth printer to be given a list of available printers already connected to your network. This is useful if you know the printer is on the network but don’t know the port number. ... -
Page 42: Figure 2-11. Select The Print Driver File
If you choose Option 2, be sure that you are able to select the correct NeuraPrinter print driver files. Follow the steps and give the printer a name such as NeuraLabel 500e Printer. At this point the printer installation will occur. -
Page 43: Figure 2-12. Select Neuraprinter In Print Driver Installation
When you get to a screen asking you to find the driver, choose Have Disk. Select the location of the driver. The installation application will tell you the location. Select Neuralog from the Manufactures list and select NeuraPrinter from the Printers list. ... -
Page 44: Printing Preferences And Defaults
Replace the current driver is there is one. You can optionally share the printer and print a test page. The NeuraLabel 500e Print Driver will install ready to print continuous form. DO NOT change these default settings if you want to print continuous form. -
Page 45: Figure 2-14. Print Properties Paper/Finishing Tab
NeuraLabel 500e User Guide 2.9.2.2 Paper/Finishing Tab Figure 2-14. Print Properties Paper/Finishing Tab Paper size: Letter or set to match your label media size Resizing Options: N/A Manage Custom Sizes: N/A Use full printable area: UNCHECKED ... -
Page 46: Figure 2-15. Print Properties Quality Tab
NeuraLabel 500e User Guide 2.9.2.3 Quality Tab Figure 2-15. Print Properties Quality Tab Text/Photo: default, Custom may also be used. Resolution: 300 Enhanced or 4800 CQ Enhance fine lines: Normally Off Edit Color Correction: Normally left at Auto ... -
Page 47: Figure 2-16. Print Properties Watermark Tab
NeuraLabel 500e User Guide 2.9.2.4 Watermark Tab It is possible to place a watermark on your continuous print. The watermark will be printed over the other document data. Use this feature to create a watermark such as DRAFT or CONFIDENTIAL for your labels. The mark will appear on every page of the print, as determined by the page size you selected in Paper/Finishing tab. -
Page 48: Figure 2-17.Print Properties Print And Hold Tab
NeuraLabel 500e User Guide Figure 2-17.Print Properties Print and Hold Tab 2.9.2.6 Other Options Tab Figure 2-18. Print Properties Print and Hold Tab Values on this panel should not be changed. Print as: Bitmaps Metafile spooling: Automatic 2‐22 ... -
Page 49: Customizing The Print Driver Setup
2.10 Customizing the Print Driver Setup While your NeuraLabel 500e is primarily a continuous form printer, it does have the ability to print cut sheets. If you want to use the printer in this way there are two options. The second option is recommended. -
Page 51: Printing Applications
3.4 SAP GLM SAP Global Label Management (GLM) is an integrated ERP solution that can be configured to provide an automated print solution using the Neuralabel 500e. You can find more information at www.sap.com The Neuralabel 500e is compatible with SAP ECC6.0 and higher and has been integrated with SAP as part of SAP’s preferred partner program. -
Page 52: The Wercs
The Wercs is a comprehensive, automated MSDS software for authoring. www.thewercs.com The Neuralabel 500e can be used for Labels as well as for other document outputs such as SDS documents. The Neuralabel f00e is a multifunction printer to help provide a solution for all your document printing needs. -
Page 53: Printing Continuous Labels
Neuralog has extensively tested specific media that work well with the NeuraLabel 500e and selected the best label brands and types to recommend to the end user. Our testing has shown that using other media can lead to prints of inferior quality and possibly even CFA or printer jams. -
Page 54: Loading Continuous Labels
There should not be a chad near the perforation on the page you load as this might cause the media to snag. If your NeuraLabel 500e system is leaving a chad on the first page of the print, contact Neuralog support for an adjustment to the cut location. -
Page 55: Cutting Continuous Form Media
If your printing system is not making cuts to this specification, please contact Neuralog support for an adjustment. The CFA uses a ceramic rotary blade cutter mounted on a large screw drive. It is driven by a bidirectional motor and can cut from either the Left or Right starting position. -
Page 56: The Continuous Form Stacker
4.4 Printing in Color or Black-and-White While NeuraLabel 500e has full color printing capabilities, it also has a special mode allowing it to be used as a Black-and-White laser printer. When in its normal print mode all four cartridges are engaged in the printing process. -
Page 57: Print Speed
NeuraLabel 500e User Guide Copies can be printed on NeuraLabel 500e with or without cutting between the prints. This is a checkbox setting on the Continuous print parameters screen. Normally you will not want to cut between copies. For example if you were to print a batch of 100 copies of a label on continuous form, you would want a single continuous print;... -
Page 58: Margin Settings
4.7 Margin Settings The NeuraLabel 500e allows you to control the initial top margin of printed labels. The value on the continuous print parameters panel called Initial Page Top Margin Adjustment should be used to adjust the top margin of the first printed label. -
Page 59: Color Alignment
Toner Darkness setting or 2 or 3. 4.8.5 Print Length The NeuraLabel 500e has been certified to print with a length accuracy of at least 0.5%,If your NeuraLabel 500e should be found to not meet this specification, contact Neuralog’s technical support. -
Page 60: Print Width
4.8.7 Print Placement The NeuraLabel 500e can place documents in a batch print within +/- 0.10 inch or +/- 2.5 mm of target. This means that within a batch of labels, there should be at most a 0.20 inch (5.0 mm) maximum difference in label placement for any two labels. -
Page 61: Getting Information From Printer Reports
Therefore the more prints made on a specific media, the better the consecutive print batches will be. Automatic Media Calibration is turned on by default for your NeuraLabel 500e printer and will stay on unless disabled by the user. Note that every time you change media type, the calibration routine will need to be run before the image stretch and placement are within specification. -
Page 62: Device Settings
Printer Install Date First use of the printer. This will be prior to your purchase date because every printer is tested in the Neuralog quality control lab before being shipped to clients. Serial Number This number should match the first part of the serial number on the inside of the printer door. -
Page 63: Device Information
This report must be run on the printer after the continuous job. This can be accomplished by ftping the report, available on the neuralog website or on the printer driver CD that shipped with your printer. It can also be accessed through a bookmark stored on the printer. To access this report, select Bookmarks from your printer operator panel and select the Calibration Report bookmark. -
Page 64: Printing To Maximize Speed And Production
4.12 Printing to Minimize Toner Usage The NeuraLabel 500e has 5 toner darkness settings with a default value of 4. This value has found to produce the highest quality prints. A value of 5 is usually not needed. -
Page 65: Cancelling A Print Job
NeuraLabel 500e User Guide noticeably lighter and the quality may not be acceptable. A toner darkness value of 1 can be used for draft mode printing. A toner value of 1 may also be sufficient form some black and white only documents. -
Page 66: Changing Continuous Print Settings
Continuous label printing can be controlled by continuous settings found within the print settings. This section will cover things you might choose to do to alter continuous label printing. The complete list of continuous print parameters will be covered in a later section. Table: NeuraLabel 500e Continuous Print Parameters Action Continuous Print Parameter ... -
Page 67: Printing Cut Sheets
NeuraLabel 500e supports cut sheet printing of letter, legal, executive, A4, A5 and B5 sizes. NeuraLabel 500e can also print envelopes and a variety of media types when used for cut sheets. -
Page 68: Cut Sheet Drawers
USB flash memory device and print documents and supported graphic files. This option is available for cut sheets only. Table: NeuraLabel 500e Supported Flash Drive Document Types NeuraLabel 500e Flash Drive... -
Page 69: Jobs Stored On The Printer
5.3 Jobs Stored on the Printer The NeuraLabel 500e print driver has a mechanism for printing documents that can be stored on the printer. This is only applicable for cut sheet documents and is accessed within the Print and Hold tab. - Page 70 NeuraLabel 500e User Guide To print the job held on the printer press the Held Jobs icon on the touch screen. Find your job and enter required parameters. The cut sheet job will print into the top output bin. 5‐4 ...
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Page 71: Printer Interface
This display provides a quick overview of toner status and gives a status of the printer itself. From this screen you can access all other printer web interfaces pages. NeuraLabel 500e Web Interface 6-1. Device Status 6‐1... -
Page 72: Copy Printer Settings
Copy Printer Settings, the second menu choice, allows you to copy the configuration of any NeuraLabel 500e printer on your network to another printer. This feature could be useful for clients with multiple printers to ensure all network printers have been set up in the same way. -
Page 73: Neuralabel 500E Web Interface 6-4. General Settings
NeuraLabel 500e Web Interface 6-4. General Settings 6.1.3.1.1 Displayed Information Displayed Information is the information displayed on the printer touch screen. We recommend keeping the IP Address setting and the Model Name, NeuraLabel 500e. NeuraLabel 500e Web Interface 6-5. Displayed Information ... -
Page 74: Neuralabel 500E Web Interface 6-6. Home Screen Customization
The Print Settings have to do with how the prints are created and how the finished print looks. Most of the Print Settings are self-explanatory. A few interesting items are briefly discussed. Contact Neuralog if you need help with any of these settings. ... -
Page 75: Neuralabel 500E Web Interface 6-8. Print Settings Overview
The Quality Menu allows you to set things such as resolution and toner darkness. These items will be overridden by the settings from the NeuraLabel 500e driver, so they are only relevant if you are printing cut sheet documents with another print driver. A Universal print driver is also available for continuous label printing. -
Page 76: Neuralabel 500E Web Interface 6-9. Supply Notifications
NeuraLabel 500e User Guide NeuraLabel 500e Web Interface 6-9. Supply Notifications OFF – no warning or alarm Warning – an alarm will sound possibly during a print, but the print will finish Continuable Stop – an alarm will sound and the printer will stop, even if in the middle of a print. -
Page 77: Neuralabel 500E Web Interface 6-10. Settings->Paper Menu
6.1.3.5 Security There are a variety of security parameters that can be set up for the NeuraLabel 500e printer, however these parameters are for cut sheet only. Because of memory limitations, continuous prints are not stored on the printer;... -
Page 78: Neuralabel 500E Web Interface 6-12. Settings->Security
NeuraLabel 500e Web Interface 6-12. Settings->Security 6.1.3.6 Continuous Print The NeuraLabel 500e printer has a special panel with continuous print settings for continuous label printing. These settings will be preset for your printer and will not normally need to be changed. There are a few settings that you may wish to change from the default configuration. -
Page 79: Neuralabel 500E Web Interface 6-13. Settings->Continuous Print Settings
NeuraLabel 500e User Guide NeuraLabel 500e Web Interface 6-13. Settings->Continuous Print Settings Image Stitch should remain UNchecked. This setting tells the printer the image is a continuous print image but the pages will be separated by gaps. Cut between copies is normally UNchecked for continuous label printing. This is necessary to allow batch/copy printing of a single label. - Page 80 Image Size Adjustment is used in case the mark printed on the continuous label media does not meet Neuralog and Industry standards. This could occur if the marks were not the correct distance apart. This rarely happens, but if it does this value can allow printing with that media.
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Page 81: Reports
Unit (ITU) to the media. Normally this value is not changed for continuous label printing. If your prints seem to have areas of missing toner (especially black), this value might need to be adjusted. Contact Neuralog if you think you need to adjust this value. 6.1.4 Reports The Reports page lists several custom reports with useful information about the printer. -
Page 82: Links And Index
NeuraLabel 500e User Guide 6.1.4.2 Device Settings Device Settings gives a summary of all printer settings. View or print this report to see the details of how the printer has been set up. 6.1.4.3 Device Information Device Information gives a summary about the configuration of the printer. This includes the current versions of printer and CFA firmware 6.1.5 Links and Index The Links and Index pages is a list of all functions available on the printer web server. -
Page 83: Menu Structure
6.2.2.1 Supplies Menu The Supplies Menu displays the usage status of all consumables in the printer on the operator panel screen. Possible values are shown in the table below. Table: NeuraLabel 500e Supplies Menu Menu item Description Values Black Cartridge, Magenta Cartridge,... - Page 84 NeuraLabel 500e User Guide Table: Tray 1 Paper Size and Type Values Tray 1 Paper Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal A4 A5 JIS B5 Labels Tray 1 Paper Type ...
- Page 85 UPC barcodes that can be scanned into an asset database. 6.2.2.4 Network/Ports The Network Menu will be one of the first that you access on your NeuraLabel 500e printer. You will need to assign an appropriate address for your network printer.
- Page 86 NeuraLabel 500e User Guide Table: NeuraLabel 500e Standard Network Menu Menu item Description Network/Ports > Standard Network > Standard Network Setup > TCP/IP Activate Activates TCP/IP On Note: On is the factory default setting. Off Set Hostname Lets you set the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask Lets you view or change the current TCP/IP netmask ...
- Page 87 Another very useful tool is to set up the printer to provide email alerts to its administrator (or to Neuralog support) when the printer needs servicing. For example, the printer could send an email notification is a consumable is low, there is a jam, or if the media is out.
- Page 88 NeuraLabel 500e User Guide 6.2.2.5 Security Security settings are available on the NeuraLabel 500e, however most of these are for cut sheet. Refer to Section 6.1.3.5. 6.2.2.6 Settings Most of the Settings found in the Operator Panel Menu system are the same as on the web server.
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Page 89: Sleep/Awake Buttons
NeuraLabel 500e User Guide Figure 6-2. Continuous Print Settings on Operator Panel 6.2.3 Sleep/Awake Buttons There is a moon-shaped button on the printer itself that can be programmed to cause the printer to sleep or hibernate. Your printer has been shipped with this button programmed to put the printer to sleep. - Page 90 NeuraLabel 500e User Guide Table: NeuraLabel 500e Printer Light Status The printer is off. Blinking Green The printer is warming up, processing data, or printing. Solid Green The printer is on, but idle. Solid Red Operator intervention is needed ...
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Page 91: Maintaining The Printer
Maintenance will be included for the first year. To update your printer firmware: Select Settings->Update Firmware from the printer web interface. Select the Neuralog supplied printer firmware update file. It will have a .fls extension. Click Submit. The file will be downloaded to the printer and the printer will reboot when complete. -
Page 92: Changing A Print Cartridge
When the cartridge status indicates empty, do the following to change the cartridge. Locate and open a new print cartridge box. This will be a Neuralog supplied cartridge labeled “NeuraLaserColor II/NeuraLabel 500e.” Only NeuraLabel print cartridges will work in your NeuraLabel 500e printer. -
Page 93: Changing A Fuser
Attempting to use these initial print cartridges in any other NeuraLabel printer may result in a cartridge incompatibility failure message. Do not swap the initial cartridges that ship in the NeuraLabel 500e with any other printer. - Page 94 NeuraLabel 500e User Guide Open the printer door on the LEFT or entrance side of the NeuraLabel 500e to remove the old fuser. The fuser can be extremely hot so use caution. With two hands slide in the gray latches out and down to release the fuser.
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Page 95: Changing An Image Transfer Unit
7.5 Changing an Image Transfer Unit The NeuraLabel 500e Image Transfer Unit (ITU) or ITU Belt is rated for 200,000 pages. The NeuraLabel 500e ITU status can be monitored on the printer’s web page or directly on the printer operator panel. This status will indicate when the ITU’s lifespan is low and eventually has ended. - Page 96 NeuraLabel 500e User Guide Remove the four Toner Cartridges and the Toner Waste Container before changing the ITU. (You are not able to remove the ITU without this step.) Toner Waste Container With two hands firmly pull out on the blue-gray ITU handle to remove it from the printer.
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Page 97: Change A Toner Waste Container
Turn the printer OFF before changing the Toner Waste Container. Open the printer front panel and pull out the cut sheet tray. Locate and open a new Neuralog supplied Toner Waste Container. Detailed installation instructions will come with the new part. Follow these directions. -
Page 98: Cleaning The Printer And Cfa
7.8 Locating your printer Neuralog ID The Neuralog ID is a number assigned to your NeuraLabel 500e printer to make it easier to provide support. The Neuralog ID will be of the form 3000L. To locate your printer’s Neuralog ID do the following. -
Page 99: Managing And Ordering Supplies
1-800-364-8728. Be sure to allow for adequate shipping time when placing orders. Neuralog accepts credit cards and other standard means of payment. To monitor supply status, open the NeuraLabel 500e Web page by typing your printer’s IP address into a web browser. -
Page 100: Recycling
Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled. All NeuraLabel 500e cartridges come with return labels included with free shipping in the package. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the pre-paid shipping label. -
Page 101: Troubleshooting Continuous Form Printing
If the print does not come out correctly, you will need to resend the print job to your NeuraLabel 500e since it does not remain on the printer. In the case of short paper (media running out during a print), for example, the job must be resubmitted. However in some instances the print will be reprinted or restarted once the problem is alleviated. -
Page 102: Continuous Print Comes From Cut Sheet Tray
Neuralog Support. 8.2 Jams NeuraLabel 500e rarely has jams for continuous printing. If a jam occurs it is most likely that the paper path has been obstructed or is not straight. If your printer does have problems with jamming, contact Neuralog Support immediately. -
Page 103: Jams Inside Continuous Form Attachment
If you have any trouble removing media from the Continuous Form Attachment, contact Neuralog Support. 8.2.3 Jams inside printer The NeuraLabel 500e rarely jams. If a jam does occur , the print should reprint as 1 0 F soon as the jam is cleared. -
Page 104: Jams Inside Printer Entrance
NeuraLabel 500e User Guide Figure 8-1. Removing Jammed Continuous Form Media 8.2.4 Jams inside printer entrance If a print jams immediately as it enters the printer the media is easily removed. There is a gray trigger right above where the media enters the printer. This trigger controls a wheel that holds the media in place as it moves. -
Page 105: Figure 8-3. Clear Jam From Fuser
NeuraLabel 500e User Guide PRINTING. This may damage the CFA or printer. If you need to end a print, use the printer Cancel button. If the continuous form media does get caught inside the fuser, a message will appear in the operator panel. The media is removed as follows. Be careful since any toner not yet fused to the media easily comes off on ones hands and clothes. -
Page 106: Excessive Print Times
NeuraLabel 500e User Guide If media is inside the fuser unit, press the lever and pull green the fuser access door down. The inside of the Caution! printer/MFP may be hot. Allow it to cool before continuing. Firmly grasp the jammed media on each side, and then gently pull it out to prevent tearing. -
Page 107: Power Saver Mode Wake Up
8.4 Blank pages at end of print NeuraLabel 500e includes 2-4 blank forms at the end of each print as part of its normal printing process, depending on the media size. These pages are a necessary part of producing quality prints. -
Page 108: Page Jam
Open the printer door and remove the cartridge. The error will identify which cartridge to remove. Reseat the cartridge. See the Setup instructions that came with your printer if you need help. Contact Neuralog Support if the problem persists. -
Page 109: Cartridge Part Number Unsupported By Device
8.6.3 Cutter does not cut The NeuraLabel 500e cutter is rated to 20,000 cuts. It is unlikely that the cutter blade will become dull within the first few years of use, as long as it is cutting along the label backing and not on the label itself. -
Page 110: Printer Does Not Detect Media In Cfa
8.7 Stacker Problems 8.7.1 Media is not folding Continuous form label stacking has proven to be reliable for the NeuraLabel 500e for letter and legal size labels. Larger size media will fold depending on the stiffness of the label material. If the labels are not folding, there is likely a misconfiguration. -
Page 111: Figure 8-5. Hanging The Stacker Basket
NeuraLabel 500e User Guide Figure 8-5. Hanging the Stacker Basket Make sure there is a small diverting clip in the stacker track. Figure 8-6. Stacker Diverting Clip Make sure the basket has the back rubber feet attached so it hangs with the feet resting against the back of the printer. -
Page 112: Stacker Is Not Running
The stacker wheels also turn during printer bootup. If the stacker wheels do not turn at all contact Neuralog support. 8.7.3 Stacker is not running correctly If the stacker is not running correctly the continuous form media tends to bunch up at the end of the print as the printer slows down. -
Page 113: Neuralabel Support
There are a variety of ways to obtain support. 9.1 On-Site Support In many parts of the world, your NeuraLabel 500e will come with an On-Site Support contract. Contact Neuralog if you need information about on-site support or if your printer needs service. - Page 114 You should save these materials so that in the event that you should need to ship your product (to Neuralog or to another location), your printer and CFA will be properly protected. Neuralog cannot be responsible for damages done to products that have been improperly shipped by the end user.
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Page 115: Appendix - Setting Up A Private Network
NeuraLabel 500e User Guide Chapter 10. Appendix - Setting up a Private Network The following instructions provide an example of setting up your NeuraLabel 500e on a private network. Your setup will be similar to this. Required items: NeuraLabel 500e with CFA ... -
Page 116: Figure 10-1. Private Network Setup
NeuraLabel 500e User Guide Click Use the following IP address, FOR EXAMPLE o IP Address: 192.168.155.71 (for the computer) Click in the Subnet Mask field > it auto fills a mask Leave the gateway empty Click the Use the following DNS server addresses: radio button ... -
Page 117: Appendix - Compliances
If you have further questions about recycling options, please contact Neuralog Support. Electromagnetic Compatibility Test Report Report No: Pending EMC Directive 2004/108/EC Identification: NeuraLabel 500e Date tested: October-2013 Testing location: Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550... - Page 118 NeuraLabel 500e User Guide 11‐2 ...
- Page 119 NeuraLabel 500e User Guide Index 3 C 300 DPI ∙ 4-6 calibration ∙ 4-7 300 Enhanced ∙ 4-6 Cancel Button ∙ 6-19 Cancel Job ∙ 4-13 4 Cancelling a print ∙ 4-13 cartridge ∙ 1-3, 7-3 cartridge colors ∙ 4-7 4800 CQ ∙ 4-7 Cartridge Part Number Unsupported ∙ 8‐9 Case ∙ 1-2 5 CD ∙ 2-13 CFA ∙ 1-2, 2‐2, 2-3, 2-4, 2-5, 2-6, 4-1, 8-3, 8‐9 CFA Firmware ∙ 7-1 550-sheet drawer ∙ 5-2 chads ∙ 1-5, 8-2 cleaning the printer ∙ 7-8 9 colder locations ∙ 2-1 Collate copies ∙ 2-18 ...
- Page 120 NeuraLabel 500e User Guide Cut Adjustment Right ∙ 6-10 fang and chain bar ∙ 2-7 Cut between copies ∙ 2-12, 4-12, 6-9 fanning paper ∙ 2-6 Cut between jobs ∙ 2-12, 6-9 feet of printed continuous form ∙ 4-9 cut location ∙ 4-2 file size ∙ 4-5 cut position ∙ 4-3 Finishing Menu ∙ 6-5 cut sheet printing ∙ 1-1, 2-23, 5‐1 firmware updates ∙ 7-1 cut sheet tray ∙ 1-1 Flash Drive ∙ 5-2, 6-18 cutter blade ∙ 4-1 ...
- Page 121 Lexmark International, Inc. ∙ 1-1, 2-23 Neuralog ∙ 1-1, 1-2 license agreememnt ∙ 2-17 Neuralog ID ∙ 7-8 lifter motors ∙ 2-5 NeuraPrinter Driver ∙ 4-6 Links and Index ∙ 6-12 NeuraPrinter print driver ∙ 2-16 LiveCycle Designer ∙ 3-2 NGACRQ40.inf ∙ 2-15 loading paper ∙ 1‐7, 2-6 noise ∙ 8-9 local printer ∙ 2-14 ...
- Page 122 NeuraLabel 500e User Guide paper out ∙ 4-4 Replacement cartridges ∙ 4-10 Paper size ∙ 2-19, 6-14 Reports ∙ 4-9, 6-11 Paper source/tray ∙ 2-19 Resizing ∙ 2-19 paper stacker ∙ 1-3, 2-7, 4-4 resolution ∙ 2-20, 4-6, 4-12 Paper type ∙ 2-19, 6-14 Returning equipment ∙ 9‐2 Reverse Page Order ∙ 2-18 Paper/Finishing Tab ∙ 2‐19 PCL-XL ∙ 2-23 RGB Correction ∙ 2-20 PDF ∙ 3-1 RIP Version ∙ 4-11 perforation ∙ 8-3 rotary blade ∙ 4-3 rotary cutter ∙ 1-2, 2-5 ping ∙ 2-9, 10-2 port ∙ 10-1 Portrait ∙ 2-18 S power outlet ∙ 2-3 power saver ∙ 4-1 SAP Global Label Management ∙ 3-1 ...
- Page 123 NeuraLabel 500e User Guide Update Firmware ∙ 6-7, 7-1 T USB connections ∙ 2-9 USB device printing ∙ 6-8 tail ∙ 4-12 USB Flash Drive ∙ 5-2 TCP/IP ∙ 2-8, 6-16 , 10-1 USB Jump drive ∙ 4-10 Teklynx ∙ 3-2 Use Mark ∙ 2-12, 6-10 temperature ∙ 2-1 Use printer settings ∙ 2-20 Text/Photo ∙ 2-20 The Wercs ∙ 3-2 Time to First Print ∙ 1‐6, 4-5 W timeout period for Sleep ∙ 4-14 Toner Darkness ∙ 2-20, 4-6, 4-7, 8-1 Warning ∙ 6-6 toner status ∙ 6-1 ...