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SECTION 12: TECHNICAL SUPPORT
Contacting Technical Support
The technical support department at Epilog is available to assist with solving problems you may
encounter using your Epilog. Please review first the common problems and solutions as noted below,
then if you are still in need of assistance you may contact Epilog's technical support department at the
number or website listed below. Technical support is available in Golden, Colorado USA during the hours
of 6 a.m. and 6 p.m. Mountain Time.
Technical Support Direct Line: 1 (303) 215-9171
Email: tech@epiloglaser.com
Technical Support Online: support.epiloglaser.com
What to do prior to contacting Epilog Technical Support:
1.
Have the machine serial number available.
2. Have time to work on machine. Many issues will require troubleshooting.
3. Clean your machine (especially the optics), this will solve many issues.
The machine serial number can be found on the Certification/Identification Label. This engraved plate is
located on the back of the machine's cabinet. The ID label shown is for the Model 16000 80-watt product.
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