Triton T300si Installation And Operating Instructions Manual page 52

UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1. Telephone Customer Service on 024 7637 2222 having available,
your details including post code, the model number and power rating
of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be
installed in full accordance with the Triton installation guide
applicable to the product. (Every product pack contains an
installation guide, however, they can also be downloaded free at
www.tritonshowers.co.uk).
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must be
over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6. Where a call under the terms of guarantee has been booked and the
failure is not product related (i.e. scaling and furring, incorrect water
pressure, pressure relief device operation or electrical/plumbing
installation fault) a charge will be made. A charge will also be issued if
nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front
fxed fee will be charged before the site visit.
8. Should proof of purchase not be available on an "in-guarantee" call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves. If
payment is not made on the day an administration charge will be
added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton
purchase, Triton reserves the right to withhold service until the debt
has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with
respect. Should any employee feel threatened or receive abuse, either
verbally or physically, Triton reserves the right to withhold service
Replacement parts policy
1.1. It is the policy of Triton Showers to maintain parts availability
for the duration of production and a period of 5 years thereafter in
accordance with industry standards. Spare parts can be ordered via
our online spare parts store, or by telephoning Triton Customer
Service Spares Department on 024 7637 2222. Payment should be
made by credit / debit card (excluding American Express or Diners
Card). Payment can also be made by pre-payment of a pro-forma
invoice, by cheque or postal order. 1.2. Telephone orders are
based on information given during the call. Before
contacting Triton, please verify your requirements using
the information contained in the user guide. Triton
cannot accept liability for incorrect part identification.
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
Extended Warranty AVAILABLE NOW. Call 02476 378495 for more details.
22-09-15
TRITON STANDARD GUARANTEE
With the exception of accessories, Triton guarantee the
product against all manufacturing defects for a period of
2 years (for domestic use only) from the date of purchase,
provided that it has been installed by a competent person in
full accordance with the tting instructions.
All accessories such as shower heads, hoses and riser rails
carry a 1 year parts only guarantee against manufacturing
defects.
Any part found to be defective during this guarantee period
we undertake to repair or replace at our option without
charge so long as it has been properly maintained and
operated in accordance with the operating instructions, and
has not been subject to misuse or damage. This product
must not be taken apart, modi ed or repaired except by a
person authorised by Triton. This guarantee applies only to
products installed within the United Kingdom and does not
apply to products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic use by
you or your resident family; b) wilful act or neglect;
c) any malfunction resulting from the incorrect use or
quality of electricity, gas or water or incorrect setting
of controls; d) failure to install in accordance with this
installation guide
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of
parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges where no fault has been found with
the appliance.
7. The cost of repair or replacement of isolating switches,
electrical cable, fuses and/or circuit breakers or any
other accessories installed at the same time.
Replacement of the Pressure Relief Device that only
activates when the shower outlet is blocked, is also
excluded.
8. The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing damage,
breakdown, malfunction caused by corrosion, furring,
9. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from
unserviceable supply valves.
www.tritonshowers.co.uk
Customer Service: 024 7637 2222
Trade Installer Hotline: 024 7637 8344
E-mail: serviceenquiries@tritonshowers.co.uk
technical@tritonshowers.co.uk
Fax: 024 7632 4504
www.tritonshowers.co.uk