Returning The Instrument To Keysight Technologies For Service; Providing Repair Information - Keysight Technologies 53147A Service Manual

Returning the Instrument to Keysight Technologies for Service

Providing Repair Information

Before shipping the instrument to an Keysight Technologies office for service or
repair, call the nearest Keysight Sales Office to make arrangements. Then, tag and
package the Keysight 53147A/148A/149A for shipment.
ISD (Instrument Service Division) Emergency Response or Express Calibration
NOTE
Service is available for Keysight customers in the USA. If downtime is critical,
you can receive your repaired instrument via overnight shipment. Call
800-403-0801, and ask for Emergency Response or Express Calibration Service.
When your instrument is repaired, it is returned via overnight shipment at no
extra charge.
1 Write the following information on a tag:
2 Attach the tag to the instrument.
3 Pack the instrument.
Keysight 53147A/148A/149A Assembly Level Service Guide
– Owner's name and address
– Instrument model number
– Complete serial number
– Description of service required or failure indications
If the original packaging materials are available, use the procedure titled
"Packing the Instrument in the Original Packaging Materials." If the original
packaging materials are not available, you can order new packaging materials
from an Keysight Sales Office. The new packaging materials are identical to
those used by the factory when packaging new instruments. To use
commercially available packaging materials, use the procedure titled "Packing
the Instrument in Commercially Available Packaging Materials." Both
procedures are on the following page.
Service 2
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