Using the Smart Diagnosis™
Use this function if you need an accurate diagnosis by
an LG Electronics Customer Information Centre when
the product malfunctions or fails. Use this function only
to contact the service representative, not during normal
Press the Power button to turn on the appliance.
Do not press any other buttons or turn the
programme selector knob.
When instructed to do so by the call center, place
the mouthpiece of your phone close to the Smart
Diagnosis™ icon and Power button.
Press and hold the
seconds, while holding the mouthpiece of your
phone close to the Smart Diagnosis™ icon and
Keep the phone in place until the tone transmission
The display will count down the time.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
(More) button for three
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis at
the call to the LG Electronics Customer Information
• The Smart Diagnosis™ function depends on the local
• The communication performance will improve and you
can receive better service if you use a home phone.
• If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart