Service Event Report Instructions - FujiFilm SonoSite EDGE II Service Manual

Service Event Report Instructions

Instructions for completing the Service Event Report
Sections highlighted in yellow must be completed for SonoSite to accept the Service Event Report. Sections highlighted in yellow must be completed for SonoSite to accept the Service Event Report. If additional information is
required for certain circumstances you will be advised.
Service Type
Out of Box Failure: the item has arrived from SonoSite with failures.
Warranty Service: the item has failed after arrival and is covered by either the included warranty or a valid extended
warranty.
Out of Warranty Service: the item has failed and it is no longer covered by a warranty.
Parts Status
Check One.
Service Provider
Name: the name of the technician performing the work.
Provider Reference: a unique number used by the Provider to track Service Event Reports. Any format is acceptable.
Company: the name of the Distributor or authorized repair facility.
Address: the address replacement parts will be shipped to.
Date Reported: the date the failure was reported to SonoSite.
Phone Number: the phone number to contact the service technician.
Fax Number: the fax number to contact the service technician.
Email Address: the email address to contact the service technician.
Device Description:
Name: the description of the failed product.
Ref Number: the reference number from the part number label of the failed product.
Serial Number: the serial number from the part number label of the failed product.
Lot Number: if applicable, the Lot Number from the device identification label.
ARM/SHDB Version: the software level of the failed device. Typically found on the system information screen.
Configuration: for configurable devices, the optional features enabled.
Event Description
A description of the problem in the words of the user. Typically what the user reports to the repair facility.
Diagnosis
A description of what the repair technician found. Include a list of the suspect parts.
Service Performed
A description of the work performed to repair the system. Typically only completed if it is repaired from stock repair parts.
Parts Removed
Part Name: the name of the failed/suspect part to be replaced.
Part Number: the part number of the failed/suspect part.
Serial Number: the serial number from the failed/suspect part.
Lot Number: the lot number if applicable.
Rev: the revision of the failed/suspect part if available.
Replaced By: the person replacing the part.
Parts Installed
The same information as the Parts Removed except from the parts installed if work has already been performed. If you are
waiting for parts to be ordered, leave this section blank.
Tests Performed
The results of any testing performed, if testing has already been performed.
Forward the completed form to:
Email: service@sonosite.com
Fax: +1-425-951-6700
Appendix B: Service Event Reporting 81