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HP Pavilion 13 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Intel, core, and Pentium are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
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Backing up information and creating recovery media ..................59 Using Windows tools ......................... 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59 Restoring and recovery ............................60 Restoring, resetting, and refreshing using Windows tools .............. 60 Recovering using HP Recovery media ....................
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Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................... 63 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ..........64 Downloading Remote HP PC Hardware Diagnostics UEFI ..............64 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ....64 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................
M.2, PCIe, NVMe, value, solid-state drive: 512-GB 256-GB M.2 SATA-3, solid-state drive, TLC: 256-GB 128-GB Camera HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision 720p by 30 frames per second...
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Intel Wireless-AC 9560 802.11ac 2×2 WiFi + Bluetooth5 (non-vPro) (MU-MIMO, Gigabit WiFi speeds supported) Integrated wireless options with single antenna: Intel Wireless-AC 9461 802.11ac 1×1 WiFi + Bluetooth5 (non-vPro) (MU-MIMO supported) External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-push insertion/removal...
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Category Description 2-cell, 37.7-WHr, long-life battery Supports battery life enhancement AC adapter, barrel type, nPFC: 65-W, EM 45-W, right angle 45-W, for use in Argentina Power cord: 1.0 m conventional power cord with a C5 connector 1.0 m conventional power cord with a C5 connector + Japan plug adapter Security Kensington Nano Security Slot Fingerprint reader (select models only)
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Component Description USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Chapter 2 Getting to know your computer...
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Button and speakers Component Description Power button When the computer is off, press the button to turn on the ● computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the “How to get help in Windows 10”...
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components...
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Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard Non-backlit keyboard, includes fingerprint reader, pike silver L37530-xx1 Backlit keyboard, includes fingerprint reader, pike silver L37531-xx1...
Item Component Spare part number Hinge covers (includes bezel adhesive and display panel adhesive) Mineral silver L37383-001 Pike silver L37384-001 Display back cover (includes bezel adhesive): Mineral silver, use with 220n bezel L37363-001 Pale gold + pike silver, use with 220n bezel L37365-001 Tranquil pink, use with 220n models L37366-001...
Miscellaneous parts Component Spare part number AC adapter: 45-W AC adapter (non-PFC, 4.5-mm) 741727-001 45-W HP Smart AC adapter (non-PFC, 4.5-mm, for use in Argentina) 741553-852 65-W AC adapter (non-PFC, RC, EM, 4.5-mm) 913691-850 HP HDMI-to-VGA adapter 701943-001 USB-C to USB-A adapter...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
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Remove the three Phillips M2.0×2.5 screws (3) along the bottom edge on the bottom cover. Starting under the hinges, use a thin, non-conductive tool to disengage the bottom cover from the computer (1). Lift up along the top (2), and left (3) and right (4) sides to remove the bottom cover. Reverse this procedure to install the bottom cover.
Battery Description Spare part number 2-cell, 37-WHr, 4.96-AHr, Li-ion battery L28076-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
WLAN module Description Spare part number Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 924813-855 Intel Wireless-AC 9560 802.11ac 2×2 WiFi + Bluetooth5 (non-vPro) L22634-005 Intel Wireless-AC 9461 802.11ac 1×1 WiFi + Bluetooth5 (non-vPro) L25889-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...
Solid-state drive Description Spare part number 512-GB, PCIe, NVMe L37357-001 256-GB, PCIe, NVMe, TLC L38076-001 256-GB, PCIe, NVMe L37356-001 256-GB, SATA-3, TLC L38042-001 128-GB, SATA-3, TLC L37355-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Fans Description Spare part number L37376-001 Before removing the fans, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink L37377-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Reverse this procedure to install the heat sink. Component replacement procedures...
USB board Description Spare part number USB board L37372-001 USB board cable L37371-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly, pike silver (includes bracket) L37373-001 Fingerprint reader assembly, mineral silver (includes bracket) L38041-001 Before removing the fingerprint reader assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Power connector cable Description Spare part number Power connector cable L37358-001 Power connector cable Mylar light cover L45223-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the connector cable from the computer (4). Reverse this procedure to install the power connector cable. When installing the power connector cable, be sure to install the Mylar light cover as shown in the following illustration. Component replacement procedures...
TouchPad Description Spare part number TouchPad, pike silver L38040-001 TouchPad, mineral silver L38043-001 TouchPad cable L37375-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Rotate the left side of the clear plastic cover from atop the screws (1) to disengage the adhesive (2) that secures it. Remove the plastic cover. Lift the Mylar enough to access the conductive tape (1), and then remove the tape from the right side of the TouchPad (2).
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From underneath the upside-down computer, press near the top of the TouchPad and push it upward to remove it from the computer (3). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Speakers Description Spare part number Speakers (includes cable) L37374-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
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Disconnect the antennas from the WLAN module (5), and then remove the antenna cables from the retention clips and routing channel built into the left speaker (6). Disconnect the speaker cable from the system board (1). Remove the cable between the speakers from the clips under the removed fans (2). Remove the three Phillips M2.0×2.5 screws (3) from the speakers.
System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Intel Core i7-8565U processor, 8 GB of system memory, fingerprint reader L37351-xx1 Intel Core i5-8265U processor, 8 GB of system memory, fingerprint reader L37350-xx1 Intel Core i5-8265U processor, 8 GB of system memory, no fingerprint reader L37349-xx1...
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(8) TouchPad cable Remove the Phillips M2.0×2.5 screw (1) that secures the system board to the computer. Remove the two broad head Phillips M2.0×2.0 screws (2) that secure the system board to the computer. Lift the right side of the system board (3), and the pull the system board to the right and out of the computer (4).
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Separate the display from the computer (3). If it is necessary to remove or replace the display bezel or any of the display assembly subcomponents: Release the left and right edges of the display bezel (1) from the display assembly. Release the top edge of the display bezel (2) from the display assembly.
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TIP: If replacing the bezel, make sure to use the correct size. The size is stamped on the inside of the bezel, as shown in the following illustration. • ‘20’ indicates the bezel is used with a 2 mm thickness display panel •...
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If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module. Detach the camera/microphone module (2) from the display enclosure. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part number L37362-001. If it is necessary to replace the display panel: The panel is secured to the display enclosure with long strips of adhesive tape located on each side of the panel.
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TIP: When installing a panel into the display, use the alignment marks (1), and then press the adhesive tape onto each side of the display enclosure (2). Swing the top edge of the display panel (1) forward until the panel rests upside down next to the display.
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Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: L37352-001 – FHD, UWVA, slim, 220 nits ● ● L37353-001 – FHD, UWVA, uslim, 300 nits ●...
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If it is necessary to replace the display hinges: Remove the two Phillips M2.0×2.5 screws (1) from the top of the hinges. Remove the six Phillips M2.0×2.5 broad head screws (2) from the bottom of the hinges. Remove the two gaskets from the bottom of the display hinges as shown in the following illustration.
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Disconnect the cable from the camera module (1). Lift to disengage the cable from the adhesive that secures it to the display enclosure (2). Release the cable from the retention clips and routing channel (3) built into the bottom edge of the display enclosure.
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Release the wireless antenna cables from the retention clips and routing channels built into the sides and bottom of the display enclosure (2). The wireless antenna cables and transceivers are available using spare part number L37539-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Top cover with non-backlit keyboard, includes fingerprint reader, pike silver...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
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Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
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Chapter 8 Using HP PC Hardware Diagnostics...
Specifications Computer specifications Metric U.S. Dimensions Depth 211 mm 8.31 in Width 311 mm 12.24 in Height 15.4 mm 0.61 in Weight 1308 g 2.88 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A –...
M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
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Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index bottom cover drives 17, 19 AC adapter and battery light, removal 25 identifying 6 spare part number 17, 25 electrostatic discharge 22 AC adapter, spare part numbers 20 buttons equipment guidelines 24 action keys power 10 esc key, identifying 11 airplane mode 12 help 12 cables 17...
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9 processor, product description 1 hinge covers product description spare part number 19 audio 2 M.2 solid-state drive HP PC Hardware Diagnostics UEFI camera 1 specifications 69 downloading 63 display panel 1 mass storage devices 19 starting 63 external media cards 2...
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right control zone, identifying 8 top cover with keyboard WLAN label 14 right side components 5 spare part numbers 16 WLAN module rubber feet TouchPad removal 28 removal 25 removal 38 spare part numbers 16, 28 spare part number 25 spare part number 16, 38 workstation guidelines 23 Rubber Foot Kit, spare part number...