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HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 6 Finding your hardware and software information ....................6 Locating hardware ..........................6 Locating software ..........................6 Right side ................................7 Left side ................................. 9 Display ................................. 11 Top ..................................
  • Page 8 Fan ..............................102 Heat sink ............................103 Power button board ........................106 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..........107 Starting Setup Utility (BIOS) ..........................107 Updating the BIOS .............................. 107 Determining the BIOS version ......................107 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................115 Recovering using HP Recovery Manager ..................116 What you need to know ....................116 Using the HP Recovery partition (select models only) ..........116 Using HP Recovery media to recover ................117 Changing the computer boot order ................117 Removing the HP Recovery partition (select models only) ............
  • Page 11: Product Description

    AMD E1-6010 (1.35 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333 ● HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15 ● Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, √...
  • Page 12 Category Description Intel ● AMD Radeon HD 8610G ● AMD Radeon HD 7620G ● AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics Switchable Discrete Graphics: AMD Radeon R7 M260 with up to 2048 MB of dedicated video memory (256Mx16 DDR3L 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz) ●...
  • Page 13 (all hard drives use the same bracket) Supports the following hard drives: ● 2 TB, 5400 rpm, 9.5mm ● 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only ● 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 14 Category Description Intel HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M-jpeg) Two dual array, digital microphones with appropriate beam-forming, echo- cancellation, noise-reduction software HD Audio √ Supports Dragon Notes for AMD models only...
  • Page 15 Power Supports the following AC adapters: √ √ requirements ● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) √ √ ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim ●...
  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.
  • Page 17: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19: Left Side

    Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description Power connector Connects an AC adapter. ● AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged.
  • Page 20 Component Description Power connector Connects an AC adapter. ● AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. Security cable slot Attaches an optional security cable to the computer.
  • Page 21: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
  • Page 22: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 23: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 24: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 25: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 26: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The number of vents may vary NOTE: The computer fan starts up automatically to cool depending on your computer model.
  • Page 27: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Spare part number Display assembly, 15.6 in Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page...
  • Page 30 Item Component Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the 762529-001 United States With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 31 With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 32 Item Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in France 765806-051 With full size textured island-style Keyboard and numeric keypad black for use in Italy 765806-061 With full size textured island-style Keyboard and numeric keypad black for use in Spain 765806-071 With full size textured island-style Keyboard and numeric keypad black for use in Portugal 765806-131...
  • Page 33 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 and 15 753077-005 Notebook PC Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter for HP Pavilion 17 784638-005 and 15 Notebook PC...
  • Page 34 Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu 767418-001 Linux HP Pavilion 17 Notebook PC Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with Windows Standard HP 767418-501 Pavilion 17 Notebook PC Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with...
  • Page 35 Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad 787516-001 core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad 787516-501 core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC...
  • Page 36 Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W 782936-001 for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W...
  • Page 37 EI–6010 (1.35 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333 for use with FreeDOS and Ubuntu 763423-001 Linux HP Pavilion 17 Notebook PC EI–6010 (1.3 5 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333 FreeDOS and Ubuntu Linux HP 763423-001 Pavilion 17 Notebook PC AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with...
  • Page 38 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use 763428-001 with for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use...
  • Page 39 For specific cable spare parts, see Display assembly subcomponents on page 31 (15) Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC...
  • Page 40 Component Spare part number Neon purple for use with Intel processors 794692-001 For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish for use with Intel processors 762501-001 Natural silver finish for use with Intel processors 762498-001...
  • Page 41: Display Assembly Subcomponents

    Display Hinge Kit, non-Touchscreen (includes left and right hinges and screws) for HP 763706-001 Pavilion 17 Notebook PC Display Hinge Kit, Touchscreen (includes left and right hinges and screws) for HP Pavilion 765356-001 17 Notebook PC For HP Pavilion 15 Notebook PC...
  • Page 42 Antenna Kit, Touchscreen (includes left and right wireless antenna cables and transceivers 763692-001 and screws) for HP Pavilion 15 Notebook PC Webcamera/microphone module (includes adhesive and screws) for HP Pavilion 17 and 15 762521-001 Notebook PC Webcamera/microphone module, Touchscreen (includes adhesive and screws) for HP...
  • Page 43 Twinkle black Touchscreen 792334–001 Neon purple Touchscreen for use with AMD processors 793827-001 Neon purple, non-Touchscreen for use with AMD processors 794676-001 For HP Pavilion 15 Notebook PC Aqua blue finish 762511-001 Natural silver finish 762508-001 Snow white finish 762509-001...
  • Page 44: Mass Storage Devices

    750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC 762504-001...
  • Page 45: Miscellaneous Parts

    710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) 710413-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer 710414-001 models only 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC...
  • Page 46: Sequential Part Number Listing

    √ √ √ models only 710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use with √ √ computer models with AMD processors select models only 710414–001 90 W HP Smart AC adapter Slim (PFC, RC, 3-wire, 4.5 mm) for use √...
  • Page 47 Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim √ √ √ √ 747375-005 Hard drive 1.5 TB 5400 rpmSATA RAW 9.5 mm √ √ √...
  • Page 48 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 762505-001 √ √ 762506-001 TouchPad board (with bracket and cable) in ano silver √ 762507-001 Power connector √ √ 762508-001 Display back cover Natural silver finish √ √...
  • Page 49 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 762528-501 System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, √ quad core, 15 W) 762529-001 Top cover (includes keyboard and cable): With full size textured √...
  • Page 50 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 762529-281 Top cover (includes keyboard and cable): With full size textured √ √ island-style Keyboard and numeric keypad black for use in Thailand 762529-291 Top cover (includes keyboard and cable): With full size textured √...
  • Page 51 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 762530-051 Top cover (includes keyboard and cable): With full size textured √ √ island-style Keyboard and numeric keypad White for use in France 762530-061 Top cover (includes keyboard and cable): With full size textured √...
  • Page 52 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 762530-AD1 Top cover (includes keyboard and cable): With full size textured √ √ island-style Keyboard and numeric keypad White for use in South Korea 762530-B31 Top cover (includes keyboard and cable): With full size textured √...
  • Page 53 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 763105-001 Display Hinge Kit, Touchscreen (includes left and right hinges √ √ and screws) 763420-001 System board AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 √ MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux 763420-501...
  • Page 54 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 763428-501 System board AMD A76M FCH chipset, AMD M260 A10-5745M √ (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Standard 763568-001 WLAN Antenna Kit computer touch screen models (includes left √...
  • Page 55 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 765778-001 Display back cover (includes screws) Aqua blue finish, √ √ Touchscreen 765779-001 Display back cover (includes screws) Natural silver finish, √ √ Touchscreen 765780-001 Display back cover (includes screws) Vibrant red finish, √...
  • Page 56 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 765806-171 Top cover with full size textured island-style Keyboard and √ numeric keypad black for use in Saudi Arabia 765806-211 Top cover with full size textured island-style Keyboard and √...
  • Page 57 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 765807-151 Top cover with full size textured island-style Keyboard and √ √ numeric keypad white for use in the Greece 765807-171 Top cover with full size textured island-style Keyboard and √...
  • Page 58 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 766903-001 17.3 WLED AG HD Touchscreen flat display panel (includes √ √ screws) 766904-001 17.3 WLED AG BrightView HD flat display panel (includes screws) √ √ 766905-001 17.3 WLED AG full HD flat display panel (includes screws) √...
  • Page 59 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 777104-001 System Board Intel Core 840M 2 GB i5-5200U (2.2 GHz, SC turbo √ up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux 777104-501 System Board Intel Core 840M 2 GB i5-5200U (2.2 GHz, SC turbo...
  • Page 60 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 780085-001 Base enclosure aqua blue for use with AMD processors √ 780086-001 Base enclosure natural silver for use with AMD processors √ 780087-001 Base enclosure vibrant red for use with AMD processors √...
  • Page 61 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 782933-601 System Board Intel Core 840M 4 GB i7-5500U (2.4 GHz, SC turbo √ up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for use with Windows Professional 782934-001 System Board Intel Core 840M 4 GB i5-5200U (2.2 GHz, SC turbo...
  • Page 62 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 √ √ √ √ Combo Adapter 784982-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 √...
  • Page 63 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 790770-501 System Board AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), √ quad core 19 W, Max DDR3L-1600 for use with Windows Standard 791471-001 System Board Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo √...
  • Page 64 Spare part Description Regulatory Model Number number TPN-Q140 TPN- TPN- TPN-Q141 Q143 Q144 799547-601 System Board Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 √ GHz), 1600 MHz/4 MB L3, Dual 15 W for use with Windows Professional 800233-001 System Board A10-4655M (2.0 GHz, up to 2.8 GHz, 4 MB L2), √...
  • Page 65: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 66: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 67: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 68: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 69: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 70: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
  • Page 71: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8 AH Li-ion battery 756743-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 72: Optical Drive

    Blu-ray Disc R/RW with SuperMulti for AMD models only 778266-001 Optical Drive Hardware Kit, For HP Pavilion 15 Notebook PC in twinkle black 790019-001 For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in neon purple...
  • Page 73 Remove the screw (1) that secures the optical drive to the computer. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.
  • Page 74: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
  • Page 75: Base Enclosure

    Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the United 762529-001 States With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom...
  • Page 76 With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United States...
  • Page 77 Description Spare part number With full size textured island-style Keyboard and numeric keypad black for use in Portugal 765806-131 With full size textured island-style Keyboard and numeric keypad black for use in Turkey 765806-141 With full size textured island-style Keyboard and numeric keypad black for use in Greece 765806-151 With full size textured island-style Keyboard and numeric keypad black for use in Saudi Arabia 765806-171...
  • Page 78 With full size textured island-style Keyboard and numeric keypad white for use in the Czech Republic 765807-FL1 and Slovakia Base enclosure For use on HP Pavilion 17 Notebook PC computer models Aqua blue finish for use with Intel processors 766908-001 Natural silver finish for use with Intel processors...
  • Page 79 Description Spare part number Base enclosure caps For HP Pavilion 17 Notebook PC computer models 765789-001 For HP Pavilion 15 Notebook PC computer models 764081-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Remove the ten Phillips screws. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81 Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover. Carefully disconnect the following cables: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer.
  • Page 82: Display Panel

    Display Hinge Kit, non-Touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook 763706-001 Display Hinge Kit, Touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 765356-001 For HP Pavilion 15 Notebook PC...
  • Page 83 Spare part number Display panel HD cable for non-Touchscreen models (includes webcamera/microphone module cable and 763572-001 screws) for HP Pavilion 15 Notebook PC computer models Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish, non-Touchscreen...
  • Page 84 Component Spare part number Webcamera/microphone module (includes adhesive and screws) 762521-001 Webcamera/microphone module, Touchscreen (includes adhesive and screws) 762545-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal.
  • Page 86 Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4).
  • Page 87 To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws. Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2).
  • Page 88 If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2).
  • Page 89 If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. If it is necessary to replace the WLAN antenna cable, follow these procedures: Position the display back cover face up.
  • Page 90: Wlan Module

    Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2 HMC for HP Pavilion 15 AMD computer models available 724935-005 for Windows 8.1 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter for HP Pavilion 17 and 15 784638-005 Notebook PC...
  • Page 91 Remove the optical drive. Remove the base enclosure and top cover (see Base enclosure on page 65). Remove the WLAN module: Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1) if you have not already done so to remove the display panel.
  • Page 92 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 93: Touchpad Button Board

    For HP Pavilion 15 Notebook PC AMD computer models In Ano silver 781767-001 In ash silver 781768-001 For HP Pavilion 17 Notebook PC Intel computer models In ash silver 765792-001 In natural silver 767059-001 For HP Pavilion 17 Notebook PC AMD computer models...
  • Page 94: Battery Board (Select Models Only)

    Spare part number Battery board for HP Pavilion 17 Notebook PC 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.
  • Page 95: Optical Drive Connector

    Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit information.) Before removing the optical drive connector board, follow these steps: Shut down the computer.
  • Page 96 Reverse this procedure to install the optical drive connector board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 97: Usb Board

    USB board Description Spare part number USB board for use with HP Pavilion 17 Notebook PC computer models 767120-001 USB board computer models 762497-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 98: Hard Drive

    731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001...
  • Page 99: System Board

    Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with 767417-501 Windows Standard HP Pavilion 17 Notebook PC Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux HP 767418-001 Pavilion 17 Notebook PC...
  • Page 100 Description Spare part number Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 767418-501 17 Notebook PC Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with...
  • Page 101 Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W for use 782936-001 with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W for use...
  • Page 102 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu 763421-001 Linux HP Pavilion 17 Notebook PC AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP 763421-501 Pavilion 17 Notebook PC AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu...
  • Page 103 Description Spare part number EI–6010 (1.3 5 GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333 for use with FreeDOS and Ubuntu Linux HP 763423-001 Pavilion 17 Notebook PC AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS...
  • Page 104 AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W, Max DDR3L-1600 for use with 778258-501 FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W, Max DDR3L-1600 for use with...
  • Page 105 ● Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process.
  • Page 106: Solid State Drive

    Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Solid State Drive Description Spare part number 256 GB M2 SATA-3 801473-001 256 GB M2 SATA-3 TLC 801479-001...
  • Page 107 Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC computer 763717-001 models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC computer...
  • Page 108: Memory Modules

    Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 107. Description Spare part number 2 GB memory module for use with HP Pavilion 17 computer models 691739-005 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 109 Description Spare part number 4 GB memory module for use with HP Pavilion 15 computer models and for use with HP Pavilion 17 691740-005 computer models 8 GB memory module for use with HP Pavilion 15 computer models 693374-005 2 GB memory module for use with HP Pavilion 15 computer models...
  • Page 110: Rtc Battery

    Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 111: Power Connector

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762507-001 For use with HP Pavilion 17 Notebook PC computer models 763699-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 112: Fan

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762505-001 For use with HP Pavilion 17 Notebook PC computer models 765788-001 Before removing the Fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 113: Heat Sink

    Heat sink Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 19 W for use with HP 767339-001 Pavilion 17 Notebook PC computer models For use only on computer models equipped with AMD processors and discrete graphics 19 W for use...
  • Page 114 Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 19 W 764080-001 Heat spreader for use with Intel computer models for use with HP Pavilion 17 Notebook PC computer 784982-001 models: NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
  • Page 115 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Component replacement procedures 105...
  • Page 116: Power Button Board

    Spare part number Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.
  • Page 117: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 118: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside...
  • Page 119: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 109.
  • Page 120: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 121: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
  • Page 122: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 123: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
  • Page 124: Windows 8.1 - Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 125: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
  • Page 126: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 116.
  • Page 127: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 128: Ubuntu Linux - Backing Up, Restoring, And Recovering

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.
  • Page 129: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 130 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.
  • Page 131: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 132: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 133 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 134: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions: Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in Width for HP Pavilion 15 Notebook PC 38.45 cm 15.9 in Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in Depth for HP Pavilion 15 Notebook PC 26.09 cm...
  • Page 135: Display Specifications (17.3)

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Metric U.S. Dimensions Width 32.4 cm...
  • Page 136: Display Specifications (15.6-In)

    Display Specifications (15.6-in) Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white)
  • Page 137: Hard Drive Specifications

    Hard drive specifications 1. 5 TB, 5400 1 TB* 750 GB* 500 GB* rpm* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g max 107 g max 107 g max Interface type SATA...
  • Page 138 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode 128 Chapter 12 Specifications...
  • Page 139: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 140: Index

    Bluetooth label 17 spare part numbers 38, 43, 44 Antenna Kit, spare part number 32, boot order Display Hinge Kit, spare part 38, 44, 72 changing HP Recovery Manager number 31, 72 audio, product description 3 display panel audio-out (headphone)/audio-in bottom 17...
  • Page 141 13 product description 4 spare part numbers 28, 44, 48 hard drive 7, 8 USB 2.0 7, 8 HP PC Hardware Diagnostics (UEFI) mute 13 USB 3.0 9, 10 downloading 109 power 7, 8, 13 power button board...
  • Page 142 118 system 116 Ubuntu Linux computer system restore point USB flash drive 117 models 111 creating 114 using HP Recovery media 115 exiting for Ubuntu Linux computer recovery media models 111 creating 114 navigating for Ubuntu Linux top cover...
  • Page 143 TouchPad module spare part numbers 23, 38, 45, TouchPad zone, identifying 12 traveling with the computer 17 USB 2.0 port, identifying 7, 8 USB 3.0 ports, identifying 9, 10 USB board removal 87 spare part numbers 37, 48, 87 vents, identifying 9, 10, 16 video, product description 3 webcam identifying 11...

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Pavilion 15