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HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Finding your hardware and software information ................. 6 Locating hardware ....................... 6 Locating software ......................... 6 Right side ............................. 7 Left side ..............................9 Display ..............................11 Top ..............................
  • Page 8 Fan ........................... 107 Heat sink .......................... 108 Power button board ......................111 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ........112 Starting Setup Utility (BIOS) ......................112 Updating the BIOS ........................... 112 Determining the BIOS version ..................112 Downloading a BIOS update ...................
  • Page 9 Restore and recovery ........................125 Recovering using HP Recovery Manager ................ 126 What you need to know ................... 126 Using the HP Recovery partition (select models only) ........126 Using HP Recovery media to recover ............. 127 Changing the computer boot order ..............127 Removing the HP Recovery partition (select models only) ..........
  • Page 11: Product Description

    ● AMD E1-6010 (1.35GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333 ● HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L), ● quad core 15 W Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (4 √...
  • Page 12 Category Description Intel AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics ● AMD Radeon R2 Graphics ● Switchable Discrete Graphics: AMD Topaz-XT (AMD Radeon™ R7 M260) with up to 2048 MB of dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs, 1 GHz bridge to 900MHz) Intel HD Graphics 4400, for use with 4th Generation Intel Core √...
  • Page 13 Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 √ √ in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD ● computers only 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 14 Supports: √ √ and video Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M-jpeg) Two dual array, digital microphones with appropriate beam-forming, echo- cancellation, noise-reduction software HD Audio √...
  • Page 15 ® Power Supports the following AC adapters: √ √ requirements 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) √ √ ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim ●...
  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.
  • Page 17: Right Side

    Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable.
  • Page 18 Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable.
  • Page 19: Left Side

    Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description Power connector Connects an AC adapter. AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery ● is charged.
  • Page 20 Component Description Power connector Connects an AC adapter. AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery ● is charged. Off: The computer is using battery power. ● Security cable slot Attaches an optional security cable to the computer.
  • Page 21: Display

    For wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display...
  • Page 22: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 23: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...
  • Page 24: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 25: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 26: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The number of vents may vary NOTE: The computer fan starts up automatically to cool depending on your computer model.
  • Page 27: Labels

    Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Display assembly, 15.6 in Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page...
  • Page 30 Component Spare part number Top cover (includes keyboard and cable): Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in 762529-001 the United States With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 31 Iterm Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in South 762529-FP1 Africa With full size textured island-style Keyboard, TouchPad, and numeric keypad white for use 762530-001 in the United States With full size textured island-style Keyboard and numeric keypad white for use in the United 762530-031 Kingdom With full size textured island-style Keyboard and numeric keypad white for use in Germany...
  • Page 32 With full size textured island-style Keyboard and numeric keypad white for use in South 762530-FP1 Africa Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United 765806-001...
  • Page 33 For HP Pavilion 15 Intel Notebook PC computer models In Ano Silver 762506-001 In Ash Silver 762525-001 For HP Pavilion 17 Intel Notebook PC computer models In Ash Silver 765792-001 In natural silver 767059-001 For HP Pavilion AMD Notebook PC computer models...
  • Page 34 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only 710662-005 on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17...
  • Page 35 Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual 767412-001 core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual...
  • Page 36 Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (2 MB L3 cache, dual 767413-001 core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (2 MB L3 cache, dual...
  • Page 37 Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, 787516-001 quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, 787516-501 quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC...
  • Page 38 766714-501 with Windows Standard HP Pavilion 15 Notebook PC AMD A8-5545M W8STD for use with Windows Standard HP Pavilion 15 Notebook PC 766713-501 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L), quad core, 15 W or use with...
  • Page 39 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) 763428-001 for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W)
  • Page 40 For specific cable spare parts, see Display assembly subcomponents on page 32 (15) Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook 763717-001 PC computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook...
  • Page 41 780098-001 Neon purple for use with Intel processors 780099-001 For use with HP Pavilion 15 Notebook PC touchscreen computers 790018-001 For use with Intel processors for use with HP Pavilion 15 Notebook PC 788385-001 Neon purple 777196-001 (20) Base enclosure caps (Included in the plastics kit)
  • Page 42: Display Assembly Subcomponents

    762512-001 Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP 763706-001 Pavilion 17 Notebook PC Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP...
  • Page 43 HP Pavilion 17 and 15 Notebook PC Display panel SXGA cable for non-Touchscreen models (includes webcamera/ 765785-001 microphone module cable and screws) for HP Pavilion 17 Notebook PC computer models Display panel SXGA cable for Touchscreen models (includes webcamera/microphone 765786-001...
  • Page 44 Natural silver finish, Touchscreen 762514-001 Snow white finish, Touchscreen 762515-001 Vibrant red finish, Touchscreen 762516-001 Neon purple finish, Touchscreen 778263-001 Touchscreen HP Pavilion 15 Notebook PC Intel computer model 790017-001 Neon Pink 778259-001 Neon Pink, touchscreen 778260-001 Chapter 3 Illustrated parts catalog...
  • Page 45: Mass Storage Devices

    731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001...
  • Page 46: Miscellaneous Parts

    741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710413-001 processors 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC...
  • Page 47: Sequential Part Number Listing

    √ √ √ models only 710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use √ √ with computer models with AMD processors select models only 710414–001 90 W HP Smart AC adapter Slim (PFC, RC, 3-wire, 4.5 mm) for √...
  • Page 48 Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm √ √ √ √ 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim √ √ √ √ 747375-005 Hard drive 1.5 TB 5400-RPM SATA RAW 9.5 mm √...
  • Page 49 762496-001 Power button board (includes cable) For HP Pavilion 15 √ √ Notebook PC 762497-001 USB board for use with HP Pavilion 15 Notebook PC computer √ √ models 762498-001 Base enclosure Natural silver finish for use on select HP √...
  • Page 50 Display back cover (includes screws): aqua blue finish, √ √ Touchscreen for HP Pavilion 15 Notebook PC 762518-001 WLAN Antenna Kit for use with HP Pavilion 15 Notebook PC √ √ computer non-touch models (includes left and right wireless antenna cables and transceivers)
  • Page 51: Sequential Part Number Listing

    Spare part Description Regulatory Model Number number TPN- TPN- TPN- TPN- Q140 Q143 Q144 Q141 762529-031 Top cover (includes keyboard and cable): With full size textured √ √ island-style Keyboard and numeric keypad black for use in the United Kingdom 762529-041 Top cover (includes keyboard and cable): With full size textured √...
  • Page 52 Spare part Description Regulatory Model Number number TPN- TPN- TPN- TPN- Q140 Q143 Q144 Q141 762529-291 Top cover (includes keyboard and cable): With full size textured √ island-style Keyboard and numeric keypad black for use in Japan 762529-A41 Top cover (includes keyboard and cable): With full size textured √...
  • Page 53 Spare part Description Regulatory Model Number number TPN- TPN- TPN- TPN- Q140 Q143 Q144 Q141 762530-051 Top cover (includes keyboard and cable): With full size textured √ √ island-style Keyboard and numeric keypad White for use in France 762530-061 Top cover (includes keyboard and cable): With full size textured √...
  • Page 54 System board AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, √ 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 762532-501 System board AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, √...
  • Page 55 TPN- TPN- TPN- TPN- Q140 Q143 Q144 Q141 763100-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in √ √ natural silver 763101-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in √ √ snow white...
  • Page 56 System board AMD A76M FCH chipset, AMD M260 A10-5745M √ (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763428-501 System board AMD A76M FCH chipset, AMD M260 A10-5745M √...
  • Page 57 765787-001 Optical drive, DVD+/-RW DL SuperMulti (includes optical drive √ √ hardware kit with optical drive bezel and bracket): Snow white finish 765788-001 Fan for use with HP Pavilion 17 Notebook PC computer models √ √ Sequential part number listing...
  • Page 58 Pavilion 17 Notebook PC computer models 765790-001 Screw Kit for HP Pavilion 17 Notebook PC √ √ 765792-001 TouchPad board (with bracket and cable) In Ash Silver for HP √ Pavilion 17 Notebook PC 765793-001 Optical drive, DVD+/-RW DL SuperMulti (includes optical drive √...
  • Page 59 Q140 Q143 Q144 Q141 765806-261 Top cover for HP Pavilion 17 Notebook PC computer models √ with full size textured island-style Keyboard and numeric keypad black for use in Bulgaria 765806-271 Top cover for HP Pavilion 17 Notebook PC computer models √...
  • Page 60 TPN- Q140 Q143 Q144 Q141 765807-071 Top cover for HP Pavilion 17 Notebook PC computer models √ √ with full size textured island-style Keyboard and numeric keypad white for use in the Spain 765807–131 Top cover for HP Pavilion 17 Notebook PC computer models √...
  • Page 61 TPN- Q140 Q143 Q144 Q141 765807-DH1 Top cover for HP Pavilion 17 Notebook PC computer models √ √ with full size textured island-style Keyboard and numeric keypad white for use in the Nordic regions 765807-FL1 Top cover for HP Pavilion 17 Notebook PC computer models √...
  • Page 62 System board AMD A76M FCH chipset, AMD M260 A10-5745M √ (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 766715-501 System board AMD A76M FCH chipset, AMD M260 A10-5745M √...
  • Page 63 767410-501 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB √ L3, dual 15 W for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 767412-001 System board Intel Core i7-4510U 2.0 GHz processor, SC turbo √...
  • Page 64 774772-001 System board Intel Core 830M i3-4030U (1.9 GHz), 1600 MHz/3 √ MB L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 774772-501 System board Intel Core 830M i3-4030U (1.9 GHz), 1600 MHz/3 √...
  • Page 65 Pavilion 15 Notebook PC 779839-001 System board Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB √ L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 779839-501 System board Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB √...
  • Page 66 779840-501 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/ √ 2 MB L3, dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 779840-601 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/ √...
  • Page 67 Windows Standard HP Pavilion 17 Notebook PC 787485-501 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2, √ dual SDP4.5 W for use with Windows Standard HP Pavilion 17 Notebook PC 787515-001 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 √...
  • Page 68 TPN- Q140 Q143 Q144 Q141 793076-501 System board Intel Core i5-4288U dual core 1.7 GHz for HP √ Pavilion 15 computer models with Windows 8.1 Standard 793076-601 System board Intel Core i5-4288U dual core 1.7 GHz for HP √ Pavilion 15 computer models with Windows 8.1 Professional...
  • Page 69: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 70: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 71: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
  • Page 72: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 73: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 74: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Please read and follow the procedures described here to access and replace Customer Self- Repair parts successfully.
  • Page 75: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76: Optical Drive

    763426-001 Optical drive board natural silver 778856-001 Optical Drive Hardware Kit, For HP Pavilion 15 Notebook PC in twinkle black 790019-001 For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in neon purple...
  • Page 77 Remove the optical drive: Remove the screw (1) that secures the optical drive to the computer. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.
  • Page 78 Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 79: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
  • Page 80: Base Enclosure

    Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in the 762529-001 United States With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 81 Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United 762530-031 Kingdom With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041 With full size textured island-style Keyboard and numeric keypad white for use in France 762530-051 With full size textured island-style Keyboard and numeric keypad white for use in Italy 762530-061...
  • Page 82 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Czech 762533-FL1 and Slovackia Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United 765806-001...
  • Page 83 With full size textured island-style Keyboard and numeric keypad white 765807-DH1 With full size textured island-style Keyboard and numeric keypad white for use in Nordic regions 765807-FL1 Base enclosure For use on HP Pavilion 17 Notebook PC computer models Aqua blue finish 766908-001 Natural silver finish 766909-001...
  • Page 84 780098-001 Neon purple for use with Intel processors 780099-001 For use with HP Pavilion 15 Notebook PC touchscreen computers 790018-001 For use with Intel processors for use with HP Pavilion 15 Notebook PC 788385-001 Neon purple 777196-001 Base enclosure caps...
  • Page 85 Remove the ten Phillips screws. Component replacement procedures...
  • Page 86 Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover..
  • Page 87 Reverse this procedure to install the top cover and base enclosure. Component replacement procedures...
  • Page 88: Display Panel

    762512-001 Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 763706-001 Notebook PC Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17...
  • Page 89 Spare part number Display panel full HD cable for non-Touchscreen models (includes webcamera/ microphone module 762544-001 cable and screws) for HP Pavilion 15 Notebook PC computer models Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module 763572-001 cable and screws) for HP Pavilion 15 Notebook PC computer models...
  • Page 90 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 91 Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal.
  • Page 92 Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4).
  • Page 93 To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws.
  • Page 94 If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2).
  • Page 95 If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. If it is necessary to replace the WLAN antenna cable, follow these procedures: Position the display back cover face up.
  • Page 96: Wlan Module

    Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on 753076-005 computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models available for Windows 8.1 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only on...
  • Page 97 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 98 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
  • Page 99: Touchpad Button Board

    For HP Pavilion 15 Notebook PC AMD computer models In Ano silver 781767-001 In ash silver 781768-001 For HP Pavilion 17 Notebook PC Intel computer models In ash silver 765792-001 In natural silver 767059-001 For HP Pavilion 17 Notebook PC AMD computer models...
  • Page 100: Battery Board (Select Models Only)

    Spare part number Battery board for HP Pavilion 17 Notebook PC 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.
  • Page 101: Optical Drive Connector

    Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit information.) Before removing the optical drive connector board, follow these steps: Shut down the computer.
  • Page 102 Reverse this procedure to install the optical drive connector board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 103: Usb Board

    USB board Description Spare part number USB board for use with HP Pavlion 17 Notebook PC computer models 767120-001 USB board for use with HP Pavlion 15 Notebook PC computer models 762497-001 Before removing the USB board, follow these steps: Shut down the computer.
  • Page 104: Hard Drive

    732001-005 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm 732000-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 105: System Board

    Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 767409-501 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,...
  • Page 106 Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 766469-501 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 766469-601 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1...
  • Page 107 Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu 779127-001 Linux Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Standard HP 779127-501 Pavilion 17 Notebook PC available for Windows 8.1 For computer models equipped with Intel processors and discrete switchable graphics Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual...
  • Page 108 Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad 787516-001 core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad 787516-501 core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC...
  • Page 109 EI–6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with FreeDOS and Ubuntu 763423-001 Linux HP Pavilion 17 Notebook PC EI–6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with Windows Standard HP 763423-001 Pavilion 17 Notebook PC AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with...
  • Page 110 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for 763428-001 use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for...
  • Page 111 Speaker cable (4) ● Disconnect the following cables if you have not already done so: Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) ● Component replacement procedures 101...
  • Page 112 Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.
  • Page 113: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC...
  • Page 114: Memory Modules

    652972-005 8 GB memory module 670034-005 16 GB memory module for use with AMD HP Pavilion 15 computer models 756760-004 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 115: Rtc Battery

    Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 116: Power Connector

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762507-001 For use with HP Pavilion 17 Notebook PC computer models 763699-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 117: Fan

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762505-001 For use with HP Pavilion 17 Notebook PC computer models 765788-001 Before removing the Fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 118: Heat Sink

    For use only on computer models equipped with Intel processors and UMA graphics 28 W SB 793182-001 For use with HP Pavilion 17 Notebook PC computer models: For use only on computer models with Intel processors discrete memory 19 W...
  • Page 119 Description Spare part number For use only on computer models with Intel processors discrete memory 19 W 767340-001 For use only on computer models equipped with AMD processors and UMA graphics 8.5 W 767341-001 For use only on computer models with Intel processors discrete memory 19 W 777250-001 Heat spreader for use with Intel computer models 784982-001...
  • Page 120 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. 110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 121: Power Button Board

    Spare part number Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.
  • Page 122: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. 112 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
  • Page 123: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 124: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. 114 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
  • Page 125: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 126: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
  • Page 127: Updating The Bios

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 128: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: Start-up test—This test analyzes the main computer components that are required to start the ●...
  • Page 129: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in Width for HP Pavilion 15 Notebook PC 38.45 cm 15.9 in Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in Depth for HP Pavilion 15 Notebook PC 26.09 cm...
  • Page 130: Display Specifications (17.3)

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Metric U.S. Dimensions Width 32.4 cm...
  • Page 131: Display Specifications (15.6-In)

    Display Specifications (15.6-in) Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white)
  • Page 132: Hard Drive Specifications

    Hard drive specifications 1. 5 TB, 5400 1 TB* 750 GB* 500 GB* rpm* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g max 107 g max 107 g max Interface type SATA...
  • Page 133 8X DVD-ROM 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode DVD±RW SuperMulti Double-Layer Combination Drive specifications 123...
  • Page 134: Windows 8.1 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 135: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
  • Page 136: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 126.
  • Page 137: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 138: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 139: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 140 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.
  • Page 141: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 142: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 143 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark.
  • Page 144: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 134 Chapter 13 Recycling...
  • Page 145: Index

    Bluetooth label 17 spare part numbers 40, 45, 47 Antenna Kit, spare part number boot order Display Hinge Kit, spare part 33, 40, 46, 78 changing HP Recovery number 32, 78 audio, product description 4 Manager 127 display panel audio-out (headphone)/audio-in...
  • Page 146 16 heat spreade ports lights spare part numbers 57 HDMI 9, 10 AC adapter 9, 10 HP PC Hardware Diagnostics product description 4 caps lock 13 (UEFI) USB 2.0 7, 8 hard drive 7, 8 downloading 114 USB 3.0 9, 10...
  • Page 147 122 optical drive 122 recovery security, product description 5 subwoofer, identifying 16 discs 124, 127 serial number 17 supported discs HP Recovery Manager 126 serial number, computer 17 recovery 124 media 127 service labels system board options 125 locating 17...
  • Page 148 WLAN module top cover removal 86 spare part numbers 20, 40, spare part numbers 24, 37, 41, 42, 43, 44, 48, 49, 50, 51 38, 86 touchapd board spare part numbers 56 TouchPad buttons 12 TouchPad button board removal 89 spare part number 89 TouchPad module spare part numbers 23, 39,...

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Pavilion 15