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HP Pavilion 14 Maintenance And Service Manual

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HP Pavilion 14 Notebook PC
HP Pavilion TouchSmart 14 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 14

  • Page 1 HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2013, 2014 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................7 Finding your hardware and software information ................. 7 Locating hardware ....................7 Locating software ...................... 7 Right side ..........................8 Left side ..........................10 Display ..........................12 Top ............................
  • Page 8 Electrostatic discharge damage ................. 45 Packaging and transporting guidelines ............46 Workstation guidelines ................46 Equipment guidelines ................47 5 Removal and replacement procedures for Customer Self-Repair parts ......48 Component replacement procedures ..................48 Battery ........................49 Service door ......................50 Memory module ......................
  • Page 9 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ......... 108 Starting Setup Utility ......................108 Using Setup Utility ........................ 108 Changing the language of Setup Utility ..............108 Navigating and selecting in Setup Utility ..............109 Displaying system information ................. 109 Restoring factory default settings in Setup Utility ............
  • Page 10 13 Recycling ........................128 Index ..........................129...
  • Page 11: Product Description

    Product description Category Description Intel Product HP Pavilion 14 Notebook PC √ √ Name HP Pavilion TouchSmart 14 Notebook PC Processors Processors are attached to the system board. AMD™ AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz √...
  • Page 12 Category Description Intel Chipset AMD A76M FCH √ ● Intel HM76 Express (for use with 4th generation Intel processors) √ ● Intel HM86 Express (Integrated in MCP), for use with 3rd generation ● Intel processors Category Description Intel Graphics Internal graphics: AMD Radeon HD 8610G, for use with computer models with √...
  • Page 13 Category Description Intel HD decode, DX11, and HDMI √ AMD Start Now (AMD IOIC) 1.0 AMD Start Now (AMD IOIC) 2.0 Optimus, supports Dynamic Switching √ AMD Radeon™ HD 8670M with 2048 MB of dedicated video √ √ ● memory (256 M x 16 DDR3 1 GHz x 4 PCs) AMD Radeon HD 8670M with 1024 MB of dedicated video memory ●...
  • Page 14 Category Description Intel Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm √ √ (.28 in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 15 Category Description Intel Support for the following WLAN formats: √ √ Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo ● Adapter Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi Adapter ● Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 √...
  • Page 16 Category Description Intel Supports battery fast charge √ √ Supports the following batteries (battery is user-removable) 4 cell battery - 41 Whr (2.8 AH) ● 4 cell battery - 48 Whr (3.2 AH) √ ● Security Security cable lock √ √...
  • Page 17: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.
  • Page 18: Right Side

    Right side Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...
  • Page 19 Component Description Optical drive Reads and/or writes, depending on your computer model, to an optical disc. NOTE: For disc compatibility information, navigate to the Help and Support webpage. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information.
  • Page 20: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter light White: The AC adapter is connected and the battery is ● charged. Amber: The AC adapter is connected and the battery is ● charging. Off: The computer is using DC power. ●...
  • Page 21 Component Description USB 3.0 ports (2) Connect optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). To insert: Hold the card, label side up, with connectors facing the slot and push in the card until it is firmly seated.
  • Page 22: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately).
  • Page 23: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 24: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...
  • Page 25: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 26: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 27: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Bottom...
  • Page 28 Component Description Vents (8) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service door Provides access to the wireless LAN (WLAN) module slot and the memory module slots.
  • Page 29: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 30 Component Model number (select models only) Revision number Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ● approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...
  • Page 31: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Chapter 3 Illustrated parts catalog...
  • Page 33 Item Component Spare part number Display assembly: 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly for use with HP Pavilion Notebooks. The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks:...
  • Page 34 Item Component Spare part number Spain 740102-071 Switzerland, for use with computer models with Intel processors 740102-BG1 Taiwan 740102-AB1 Thailand 740102-281 Turkey, for use with computer models with Intel processors 740102-141 United Kingdom, for use with computer models with Intel processors 740102-031 United States 740102-001...
  • Page 35 Item Component Spare part number Hazel berry finish 736819-001 Mineral black finish 736817-001 Pearl white finish 734430-001 Raspberry finish 736820-001 Regal purple finish 734433-001 Revolutionary blue finish 734432-001 Sparkling black finish 734434-001 Power button board (includes cable) 734416-001 TouchPad button board (includes cable) 734418-001 Power connector bracket is available with the power connector cable, spare part number 732067-001 USB/audio board (includes cable)
  • Page 36 Item Component Spare part number Intel HM76 chipset and Pentium 2117U HM76 (1.8 GHz, 2 MB L3 Cache, 1600 738148-001 MHz DDR3, 17 W) for use with FreeDOS and Ubuntu Intel HM76 chipset and Pentium 2117U HM76 (1.8 GHz, 2 MB L3 Cache, 1600 738148-501 MHz DDR3, 17 W) for use with Windows Standard Intel HM76 chipset and Pentium 2117U HM76 (1.8 GHz, 2 MB L3 Cache, 1600...
  • Page 37 Item Component Spare part number AMD Radeon 8670M 1 GB graphics and Intel Core i3-4005U (1.7 GHz DC, 15 W) 734427-501 for use with Windows Standard AMD Radeon 8670M 1 GB graphics and Intel Core i3-4005U (1.7 GHz DC, 15 W) 734427-601 for use with Windows Professional For computer models equipped with Intel processors and discrete...
  • Page 38 Item Component Spare part number AMD Radeon 8670M 1 GB graphics A6-5200 processor (2.6 GHz/2.1 GHz, 2 MB 734440-001 L2, 1600 MHz DDR3L, dual core, 17 W) for use with FreeDOS and Ubuntu AMD Radeon 8670M 1 GB graphics A6-5200 processor (2.6 GHz/2.1 GHz, 2 MB 734440-501 L2, 1600 MHz DDR3L, dual core, 17 W) for use with Windows Standard AMD Radeon 8670M 2 GB graphics and A10-5745M processor (2.9 GHz/2.1...
  • Page 39 Item Component Spare part number Qualcomm Atheros AR9485 802.11 bgn Wi-Fi Adapter 675794-001 Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter 709848-001 (17) Speakers (include subwoofer, speaker cables, and rubber isolators) 734422-001 (18) Battery...
  • Page 40: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion flat display models only. HP Pavilion TouchSmart Notebooks are spared at the display assembly only. Item Component Spare part number Display bezel (includes 2 rubber screws) 739355-001 35.56 cm (14 in), BrightView, HD, WLED, SVA flat display panel (Screws 734420-001 included in the screw kit, spare part number 734421-001)
  • Page 41: Miscellaneous Parts

    Item Component Spare part number Regal purple finish 734403-001 Revolutionary blue finish 734402-001 Silver finish 734404-001 Miscellaneous parts Component Spare part number AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001...
  • Page 42 Component Spare part number For use in the United Kingdom and Singapore 490371-031 Screw Kit 734421-001 HDMI to VGA Adapter for use with computer models with AMD processors 701943-001 Chapter 3 Illustrated parts catalog...
  • Page 43: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005 500 GB 5400 rpm 7 mm 683802-005 mSATA solid-state drive, 24 GB (for use with select computer models with Intel 732085-001...
  • Page 44: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3 pin, black, 1.83 m) 490371-011 Power cord for use in Australia (3 pin, black, 1.83 m), for use with computer models with Intel processors 490371-021 Power cord for use in Europe (3 pin, black, 1.83 m)
  • Page 45 Spare part number Description 683802-005 500 GB, 5400 rpm hard drive (SATA, 7.0 mm, does not include hard drive rubber bracket, hard drive connector cable, or screws) NOTE: The hard drive rubber bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 740706-001.
  • Page 46 Spare part number Description 734404-001 Display back cover in silver finish (includes 2 rubber screw covers) 734405-001 Display back cover in aluminum with midnight black 734406-001 Base enclosure (includes battery release latch mechanism , RJ-45 cover, and screws) 734407-001 Display panel cable (includes (includes webcamera/microphone module cable and screws ) 734408-001 Display Hinge Kit (includes left and right hinges and 2 rubber screws) Display assembly, pearl white, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView...
  • Page 47 Spare part number Description 734424-501 System board for use with computer models with UMA graphics, Intel HM86 Express chipset, and Core i3-4005U 1.7 GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Standard (includes replacement thermal material) 734424-601 System board for use with computer models with UMA graphics, Intel HM86 Express chipset, and Core i3-4005U 1.7 GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Professional...
  • Page 48 Spare part number Description 734440-501 System board for use with computer models with switchable discrete graphics, AMD Radeon 8670M 1 GB graphics and A6-5200 processor (2.6 GHz/2.1 GHz, 2 MB L2, 1600 MHz DDR3L, dual core, 17 W) for use with Windows Standard 734441-001 System board for use with computer models with switchable discrete graphics, AMD Radeon 8670M 2 GB graphics and A10-5745M processor (2.9GHz/2.1GHz, 2 GB L2, 1333 MHz...
  • Page 49 Spare part number Description 736816-001 Display assembly, raspberry, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks 736817-001 Top cover in mineral black finish (includes TouchPad and cable) 736818-001 Top cover in goji berry finish (includes TouchPad and cable) 736819-001...
  • Page 50 Spare part number Description 738154-001 System board for use with computer models with switchable discrete graphics, NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with FreeDOS and Ubuntu 738154-501 System board for use with computer models with switchable discrete graphics, NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with Windows Standard...
  • Page 51 Spare part number Description 740102-291 Keyboard in black finish for use in Japan (includes keyboard cable) for use with computer models with Intel processors 740102-AB1 Keyboard in black finish for use in Taiwan (includes keyboard cable) 740102-AD1 Keyboard in black finish for us in South Korea (includes keyboard cable) 740102-B31 Keyboard in black finish for International use (includes keyboard cable) for use with computer models with Intel processors...
  • Page 52 Spare part number Description 740103-AB1 Keyboard in painted island-style pearl white finish for use in Taiwan (includes keyboard cable) 740103-AD1 Keyboard in painted island-style pearl white finish for use in South Korea (includes keyboard cable) 740103-B31 Keyboard in painted island-style pearl white finish for International use (includes keyboard cable), for use with computer models with Intel processors 740103-BB1 Keyboard in painted island-style pearl white finish for use in Israel (includes keyboard cable), for...
  • Page 53: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 54: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 55: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
  • Page 56: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 57: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 58: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations.
  • Page 59: Battery

    Battery Description Spare part number 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 728460-001 4 cell, 48 Whr, 3.2 Ah, Li-ion battery, for use with computer models with Intel processors 728461-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60: Service Door

    Reset the battery lock latch (2) to the locked position. Service door Description Spare part number Service door is available with the Plastics Kit. 734419-001 Using a small Phillips screwdriver, loosen the service door screw (1). Lift the door (2). Slide the service door (3) forward to remove.
  • Page 61: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-001 2 GB memory module (PC3, 12800, 1600 MHz) 691739-001 8 GB memory module (PC3, 12800, 1600 MHz) 693374-001 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 62 Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 63: Wlan Module

    WLAN module Description Spare part number Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + BT 4.0 combo adaptor for use with computer 717384-001 models with Intel processors; not supported on Ubuntu Mediatek MT7630E 802.11 bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use with 710418-001 computer models with Intel processors Qualcomm Atheros AR9485 802.11 bgn Wi-Fi Adapter...
  • Page 64 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal. The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the system board.
  • Page 65: Optical Drive

    Reverse this procedure to install the WLAN module. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Optical drive, SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) 734415-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 66 If necessary, use an unbent paperclip and press in gently on the paper clip (2) until the disc tray releases. Pull the tray (3) out from the front until the optical drive is completely removed from the computer. If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you.
  • Page 67 Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 68: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
  • Page 69: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 98 and then Display assembly subcomponents on page 101. For procedures to replace the HP Pavilion TouchSmart display assembly, see Display assembly on page Description...
  • Page 70 Remove the display bezel (6). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard. Release the tab (1) and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures...
  • Page 72: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island-style black finish for use in the United States 740102-001 Textured island-style black finish for use in United Kingdom 740102-031 Textured island-style black finish for use in Germany 740102-041 Textured island-style black finish for use in France 740102-051...
  • Page 73 Description Spare part number Painted island-style white finish for use in Portugal, for use with computer models with Intel 740103-131 processors Painted island-style white finish for use in Turkey, for use with computer models with Intel 740103-141 processors Painted island-style white finish for use in Latin America 740103-161 Painted island-style white finish for use in Saudi Arabia, for use with computer models with Intel 740103-171...
  • Page 74 Remove the keyboard: Remove the 2 Phillips M2.5×6.5 screws that secure the keyboard to the computer. Rest the computer on its left side. Open the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Insert a thin tool or a keyboard push tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Component replacement procedures...
  • Page 76 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift up the rear edge of the keyboard (2). Swing the keyboard (1) up and forward until it rests upside down on the palm rest. Release the ZIF connector (2) by lifting connector tab and then disconnecting the keyboard cable (3) from the system board.
  • Page 77: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and cable. Description Spare part number Aluminum with midnight black finish 734435-001 Flyer red finish 734431-001 Goji berry finish 736818-001 Hazel berry finish 736819-001 Mineral black finish 736817-001 Pearl white finish 734430-001 Raspberry finish...
  • Page 78 Remove the top cover: Remove the 5 Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1) and the TouchPad cable (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Close the display and turn the computer upside down. Remove the 8 Phillips M2.5×6.5 screws from the bottom of the computer. Turn the computer over and open the display. Gently pull on the right upper corner (1) and lift around the edges of the top cover (2). Lift to remove the top cover (3).
  • Page 80 When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board and cable (see Power button board on page ● Touchpad button board (includes cable and buttons), (see TouchPad button board on page ●...
  • Page 81: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 740706-001. Description Spare part number 1 TB, 5400 rpm, 9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm...
  • Page 82 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping the connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). The USB/ audio board spare part number is 734417-001. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 Lift up the front of the hard drive (1), and then move the hard drive (2) forward. Component replacement procedures...
  • Page 84 Disconnect the hard drive connector cable from the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket. Remove the bracket (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive.
  • Page 85: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 734416-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 86 Remove the power button board (2) with cable (the cable was disconnected when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 734418-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 88: Optical Drive Connector Cable

    Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 734415-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer.
  • Page 89 Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the optical drive connector cable: Disconnect the optical drive connector cable (1) from the system board. Release the optical drive connector cable from the clip (2) built into the base enclosure. Remove the optical drive connector cable.
  • Page 90: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 4th generation Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and 734423-001 Ubuntu Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) for use with Windows...
  • Page 91 Description Spare part number NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 738154-601 15 W) for use with Windows Professional NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i5-4200U (1.6 GHz DC, 738156-001 15 W) for use with FreeDOS and Ubuntu NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i5-4200U (1.6 GHz DC,...
  • Page 92 Description Spare part number AMD A76M chipset, A6-4455M processor (2.6 GHz/2.1 GHz, 2 MB L2, 1333 MHz DDR3L 736821-001 dual core, 19 W) for use with FreeDOS and Ubuntu AMD A76M chipset, A6-4455M processor (2.6 GHz/2.1 GHz, 2 MB L2, 1333 MHz DDR3L 736821-501 dual core, 19 W) for use with Windows Standard AMD A6-5200 (2.6 GHz/2.1 GHz, 2 MB L2, 1600 MHz DDR3L, dual core, 17 W) for use with...
  • Page 93 Disconnect all external devices from the computer. Remove the battery (see Battery on page 49), and then remove the following components: Optical drive (see Optical drive on page Service door (see Service door on page WLAN module (see WLAN module on page Memory module (see Memory module on page Keyboard (see...
  • Page 94 Remove the Phillips PM2.5×6.5 screw (1) that secures the power connector bracket to the base enclosure. Remove the power connector bracket (2). Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 95 Carefully remove from the power connector (3). Remove the system board (4) by sliding it up and to the right at an angle. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Component replacement procedures...
  • Page 96 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 740706-001. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 97: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 98 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 99: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 100 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 101: Heat Sink Assembly

    Heat sink assembly Description Spare part number For use only on computer models equipped with Intel processors and switchable discrete graphics 742582-001 For use only on computer models equipped with Intel processors and UMA graphics 742581-001 For use only on computer models equipped with Intel HM76 chipset and switchable discrete 742331-001 graphics For use only on computer models equipped with Intel HM76 chipset and UMA graphics...
  • Page 102 Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 2 through 4 apply to computer models equipped with switchable discrete graphics. See steps 5 through 7 for heat sink assembly removal information for computer models equipped with UMA graphics.
  • Page 103 Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. Following the 1, 2, 3, 4 sequence stamped into the heat sink assembly, loosen the 4 Phillips PM2.0×10.0 captive screws (1) that secure the heat sink assembly to the system board. Remove the heat sink assembly (2).
  • Page 104 Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 105: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 106 Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 107: Speakers

    Speakers Description Spare part number Speakers (include subwoofer, speaker cable, and rubber isolators) 734422-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 108: Display Assembly

    Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers. ▲ Carefully and gently lift the speaker wire connecting the left and right speakers. NOTE: The speaker connection cable was removed when removing the system board. NOTE: The speakers include rubber isolators that are installed in the screw holes.
  • Page 109 Pearl white 734409-001 ● Raspberry 736816-001 ● Regal purple 734412-001 ● Revolutionary blue 734411-001 ● Silver 734413-001 ● Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 110 Remove the display assembly (2). NOTE: For instructions on removing the display assembly subcomponents for a HP Pavilion notebook flat display model, see Display assembly subcomponents on page Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 111: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP Pavilion flat display models only. Component Spare part number Webcamera/microphone module (includes adhesive and screws) 725665-001 Display panel cable (includes webcamera/microphone module cable and 734407-001 screws) Antenna Kit (includes left and right wireless antenna cables and transceivers...
  • Page 112 Hard drive (see Hard drive on page System board (see System board on page Remove the display panel (see Display panel on page 59). Remove the display assembly (see Display assembly on page 98). Remove the display assembly subcomponents: If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module.
  • Page 113 Remove the hinges (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2), and remove the display panel cable (3).
  • Page 114 Remove the wireless antenna cables and transceivers (3). Reverse this procedure to install the display assembly subcomponents. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 115: Windows 8 - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Windows 8 – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 116: Downloading A Bios Update

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
  • Page 117: Using Hp Pc Hardware Diagnostics (Uefi)

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.
  • Page 118: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 119: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either ●...
  • Page 120: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 121: Using Advanced System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
  • Page 122: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: 34.70 cm Width 13.67 in Depth ≤ 23.90 cm ≤ 9.42 in ≤ 2.30 cm Height ≤ .91 in Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs 2.03 kg For computer models with flat display panels and Intel 4.48 lbs processors 2.07 kg...
  • Page 123: 35.56 Cm (14.0 In), Display Specifications

    Metric U.S. Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.
  • Page 124: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 500 GB* Dimensions Height 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max Interface type SATA SATA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec...
  • Page 125: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...
  • Page 126: Windows 8 - Backing Up, Restoring, And Recovering

    10 Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 127: Creating Recovery Media And Backups

    Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: System Recovery—Reinstalls the original operating system and the programs that were ●...
  • Page 128 Be sure that the computer is connected to AC power before you begin creating the recovery ● media. The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. ●...
  • Page 129: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: Windows offers several options for restoring from backup, refreshing the computer, and resetting ● the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support.
  • Page 130: What You Need To Know

    What you need to know HP Recovery Manager recovers only software that was installed at the factory. For software not ● provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. Recovery through HP Recovery Manager should be used as a final attempt to correct computer ●...
  • Page 131: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. If possible, back up all personal files.
  • Page 132: Ubuntu Linux - Backing Up, Restoring, And Recovering

    11 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
  • Page 133: Creating A Restore Image On A Usb Device

    Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer you begin. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space.
  • Page 134: Backing Up Your Information

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu One website. Back up your system at the following times: At regularly scheduled times ●...
  • Page 135: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 136: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 137 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 138 13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 139 Index BIOS AC adapter determining version for Ubuntu default settings, restoring for identifying 10 Linux computer models 110 Ubuntu Linux computer models light 10 determining version for support 5 Windows computer models deleted files AC adapter, spare part numbers restoring for Windows 8 31, 35 downloading an update for computer models 119...
  • Page 140 display specifications 113 HP PC Hardware Diagnostics (UEFI) DVD±RW and CD-RW SuperMulti downloading for Windows labels Double-Layer Combination Drive, computer models 107 Bluetooth 20 specifications 115 using on Windows computer regulatory 20 DVD±RW Double-Layer SuperMulti models 107 serial number 19 Drive HP Recovery Manager service 19...
  • Page 141 optical drive chipset 2 recovery partition product description 4 display panel 3 for Windows 8 computer removal 55 Ethernet 4 models 120 spare part number 33, 36 external media cards 5 removing for Windows 8 spare part numbers 55 graphics 2 computer models 121 specifications 115 hard drive 4...
  • Page 142 displaying system information system recovery wireless light 14 for Ubuntu Linux computer for Ubuntu Linux computer wireless module compartment cover models 109 models 122 spare part number 36 exiting for Ubuntu Linux for Windows 8 computer wireless, product description 4 computer models 109 models 119 WLAN antennas, identifying 12...

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Pavilion touchsmart 14