HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP HP Pavilion 15

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Core, Optane, Pentium, and vPro are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 5 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................ 8 Touchpad settings and components ....................
  • Page 6 Backing up information and creating recovery media ..................58 Using Windows tools for backing up ....................58 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..58 Restoring and recovering your system ....................... 58 Creating a system restore .........................
  • Page 7 Using HP Sure Recover (select products only) .................. 60 8 Using HP PC Hardware Diagnostics ........................ 61 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .......... 61 Customizing Remote HP PC Hardware Diagnostics UEFI settings ..............61 9 Specifications ..............................
  • Page 8 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion 15 Laptop PC Model numbers: 15-eg0000 - 15-eg0999 CTO model number: 15t-eg000 Processors Intel® processors Intel Core® i7-1165G7 (2.8 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 15 W) Intel Core i5-1135G7 (2.4 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 15 W)
  • Page 10 Supports Alexa Supports Cortana (far field) Supports XiaoWei HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 11 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to 4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 3840 × 2160 @ 60 Hz with HDCP 2.2 through adapter) USB 3.2 Gen 1 Type-A (2)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market Windows 10 Home 64 Plus Single Language Indonesia Market...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component...
  • Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. NOTE: Refer to the illustration that most closely matches your computer.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button, Vent, And Fingerprint Reader

    Table 2-5 Lights and their descriptions (continued) Component Description Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Power light On: The computer is on. ● ● Blinking (select products only): The computer is in the Sleep state, a power-saving state.

  • Page 19: Special Keys

    Table 2-6 Button, vent, and fingerprint reader and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ●...

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer. Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.

  • Page 23: Illustrated Parts Catalog

    Use this table to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Keyboard/top cover For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Speakers (left and right) M08943-001 USB board M16335-001 NOTE: The USB board cable is available using spare part number M08870-001. System board (includes processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system For use in models with UMA graphics memory:...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (14) Heat sink for use in models with discrete graphics memory (includes replacement thermal M16352-001 material) (15) Fan for use in models with discrete graphics memory M16351-001 (16) Battery (3 cell, 41 Whr)

  • Page 27: Cables

    Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Ceramic white M33441-001 Fog blue M33442-001 Forest teal M33443-001 Natural silver M33444-001 Warm gold M33445-001 Display panel (includes display panel adhesive and display bezel adhesive) Antiglare, UWVA, FHD, 250 nits M16339-001 Antiglare, UWVA, FHD, 300 nits...

  • Page 28: Miscellaneous Parts

    Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W HP Smart AC adapter (non-PFC, 3 pin, 4.5 mm) 710412-001 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim)
  • Page 29 Spare part number HP USB-to-Gigabit RJ-45 adapter 829941-001 HP USB-C-to-VGA adapter 831751-001 HP USB-C-to-RJ-45 adapter 855560-001 HP USB Type-C-to-USB Type-A 833960-001 Hub, HP USB Type-C-to-USB Type-A 916838-001 Hub, HP USB-C-to-multiport 919666-001 Hub, HP Elite USB-C multiport L39572-001 Power adapter (C5) Japan 226768-001 Power cords (C5, 1.0 m)

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 31: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 33: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.
  • Page 36 Table 5-1 Bottom cover description and part number (continued) Description Spare part number Rubber feet, natural silver M08896-001 Rubber feet, warm gold M08897-001 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover: Remove the two rubber feet (1).

  • Page 37: Battery

    Starting near the hinges, use a plastic tool (1) to release the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number 3 cell, 41 Whr, Li-ion battery...

  • Page 38: Wlan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 39 Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27). Remove the battery (see Battery on page 29). Remove the WLAN module: Carefully disconnect the antenna cables from the module (1). Remove the Phillips M2.0 ×...

  • Page 40: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.

  • Page 41: Memory Modules

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-5 Memory module descriptions and part numbers Description...

  • Page 42: Usb Board

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).

  • Page 43: Speakers

    Table 5-6 USB board description and part number Description Spare part number USB board M16335-001 USB board cable M08870-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27).

  • Page 44: Fingerprint Reader (Select Products Only)

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27). Remove the battery (see Battery on page 29). Remove the speakers: Disconnect the speaker cable from the system board (1). Remove the Phillips M2.0 ×...

  • Page 45: Fan

    Remove the battery (see Battery on page 29). Remove the right speaker (see Speakers on page 35). Remove the fingerprint reader: Disconnect the cable from the ZIF connector on the fingerprint reader board (1). Remove the Phillips M2.0 × 3.0 screw (2) that secures the fingerprint reader bracket to the computer. Remove the bracket from on top of the fingerprint reader (3).
  • Page 46 UMA models: Remove the three Phillips M2.0 × 3.0 screws (1) that secure the fan to the computer. Disconnect the fan cable from the system board (2). Remove the fan from the computer (3). Discrete models: Remove the six Phillips M2.0 × 3.0 screws (1) that secure the fans to the computer. Disconnect the fan cables from the system board (2).

  • Page 47: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-10 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with UMA graphics memory M08944-001 Heat sink for use in models with discrete graphics memory M16352-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...
  • Page 48 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2). Discrete models: In the order indicated on the heat sink, remove the five Phillips M2.0 ×...

  • Page 49: System Board

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board (1) (3) and associated components on the heat sink (2) (4). Reverse this procedure to install the heat sink.
  • Page 50 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Intel Core i5-1135G7 processor and NVIDIA GeForce MX450 graphics M16345-xx1 ● Intel Core i5-1135G7 processor and NVIDIA GeForce MX350 graphics M16344-xx1 ● Before removing the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 51: Touchpad

    Remove the three Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer. Remove the Phillips M2.0 × 2.0 screw (2) that secures the system board to the computer. Lift the left side of system board (3), and then pull the system board left and away from the connectors to remove it from the computer (4).
  • Page 52 Table 5-12 Touchpad description and part number Description Spare part number Touchpad, fog blue M08872-001 Touchpad, forest teal M08873-001 Touchpad, natural silver M08874-001 Touchpad, warm gold M08875-001 Touchpad cable M08876-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 53: Power Connector Cable

    Pull the touchpad away from the bottom of the computer, and then remove it from the computer (4). Reverse this procedure to install the touchpad. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-13 Power connector cable description and part number Description Spare part number...

  • Page 54: Display Assembly

    Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections.
  • Page 55 Release the WLAN antenna cables from the retention clips (3). Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3). If you need to remove the display bezel: Component replacement procedures...
  • Page 56 Use a flat, nonmarking tool (1) to release the top edge of the display bezel (2) from the display assembly. Release the left and right edges of the display bezel (3) from the display assembly. Release the bottom edge of the display bezel (4) from the display assembly. Remove the display bezel (5) from the display assembly.
  • Page 57 Rotate the display panel over and place it next to the display enclosure (3). NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely. Display adhesive is available in the Adhesive Kit as spare part number M26981-001. Display panels are available as the following spare part numbers: M16339-001: Antiglare, UWVA, FHD, 250 nits M16340-001: Antiglare, UWVA, FHD, 300 nits...
  • Page 58 If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover. (The module is attached with double-sided adhesive.) Disconnect the cable from the module (2). Note that the cable routes under module. The camera module is available as spare part number M08908-001.
  • Page 59 If you need to remove the display/camera cable, remove the cable from the routing along the bottom of the display rear cover (1), and then peel the cable off the inside of the display back cover (2). Display panel cables are available as the following spare part numbers: M08907-001: Nontouch display panels M08906-001: Touch display panels If you need to remove the hinges from the display rear cover:...
  • Page 60 Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Top Cover With Keyboard

    Peel the wireless antennas (1) off the display back cover. The antennas are secured with adhesive. Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display back cover (2). Note that some models have only one antenna. The wireless cables and antennas are available as spare part number M08903-001 for dual antennas or M13002-001 for single antennas.
  • Page 62 Table 5-14 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Top cover with keyboard, cloud blue, no fingerprint reader, backlit M08920-xx1 Top cover with keyboard, cloud blue, no fingerprint reader, not backlit M08921-xx1 Top cover with keyboard, luminous gold, fingerprint reader, backlit M08922-xx1 Top cover with keyboard, luminous gold, fingerprint reader, not backlit M08923-xx1...

  • Page 63: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 64: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 65 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)

  • Page 66: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 67: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 68: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 69: Using Hp Pc Hardware Diagnostics

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 70: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 71: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Antiglare (FHD panels) BrightView (HD, FHD panel) Brightness 220 nits 250 nits 300 nits Viewing angle UWVA Backlight WLED...

  • Page 72: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.

  • Page 73: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 74 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 75: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 76: Index

    7 illustrated 18 spare part number 15, 27 display panel spare part number 18 buttons illustrated 18 HP PC Hardware Diagnostics Windows left touchpad 8 spare part number 18 downloading 61 power 10 display/camera cable HP Recovery media...
  • Page 77 41 touchpad 8 USB flash drive 59 system restore 59 recovery media 58 system restore point, creating 58 creating using HP Cloud Recovery memory modules Download Tool 58 removal 33 creating using Windows tools 58 top cover/keyboard...
  • Page 78 USB board cable spare part number 19 USB port, identifying 5 USB SuperSpeed port, identifying 5 USB Type-C port, identifying 5 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 5 vents, identifying 10, 12 Windows backup 58 recovery media 58...

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