HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

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Maintenance and Service Guide

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Summary of Contents for HP Pavilion 15

  • Page 1 HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2013, 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft, and Windows are U.S. registered trademarks of Microsoft Corporation.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Finding your hardware and software information ................. 6 Locating hardware ....................6 Locating software ...................... 6 Right side ..........................7 Left side ..........................8 Display ........................... 9 Top ............................
  • Page 8 Electrostatic discharge damage ................. 41 Packaging and transporting guidelines ............42 Workstation guidelines ................42 Equipment guidelines ................43 5 Removal and replacement procedures for Customer Self-Repair parts ......44 Component replacement procedures ..................44 Battery ........................45 Service door ......................47 Memory module ......................
  • Page 9 Changing the language of Setup Utility ..............106 Navigating and selecting in Setup Utility ..............107 Displaying system information ................. 107 Restoring factory default settings in Setup Utility ............107 Exiting Setup Utility ....................107 Updating the BIOS ....................... 108 Determining the BIOS version .................
  • Page 10 Index ..........................128...

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Processors Processors are attached to the system board. Intel® Core® i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) ● Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) ●...
  • Page 12 Category Description Graphics Internal graphics: Intel graphics: Intel HD Graphics 4400 (Intel Haswell) Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel Core i7/i5/i3 3000-series processor) Intel HD Graphics (for use with Intel Pentium and Celeron processors AMD graphics: AMD Radeon HD 8610G ●...
  • Page 13 Category Description Panel 15.6 in, light-emitting diode (LED), SVA, high-definition (HD), BrightView (1366×768) display, 3.6-mm; typical brightness: 200 nits 15.6 in, SVA, high-definition (HD), BrightView (1366×768) display, 3.0-mm; typical brightness: 200 nits SVA + eTP touch + Mutto G1F/GIS OGS (Multitouch) All display assemblies include 2 wireless local area network (WLAN) antenna cables 16:9 Ultra Wide Aspect Ratio Memory...
  • Page 14 Category Description Audio and video HD audio Dual speakers Supports Nuance Voice Recognition HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software USB 2.0, M-jpeg Ethernet Integrated 10/100 NIC...
  • Page 15 Category Description Keyboard/pointing Full-size (15.0-in), black textured Island-style, with numeric keypad with black keyboard devices frame. Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard frame. Multitouch gestures enabled. Supports Windows 8 Modern TrackPad Gestures Support PS/2 interface Power requirements 65 W HP Smart AC adapter (RC, V, EM, 3-wire) 65 W Slim Travel Adapter (Smart-Pin)

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.

  • Page 17: Right Side

    Right side Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter light White: The AC adapter is connected and the battery is ● charged. Amber: The AC adapter is connected and the battery is ● charging. Off: The computer is using battery power. ●...

  • Page 19: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Records sound. Webcam light On: The webcam is in use. Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video.

  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 24: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Chapter 2 External component identification...
  • Page 25 Component Description Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service door Provides access to the wireless LAN (WLAN) module slot and the memory module slots.

  • Page 26: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 27 Component Model number (select models only) Revision number Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ● approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): Textured island style black finish for use in Canada 719853-DB1 Textured island style black finish for use in the United States 719853-001...
  • Page 30 Item Component Spare part number Textured island style black finish for use in France 719853-051 Textured island style black finish for use in Italy 719853-061 Textured island style black finish for use in Spain 719853-071 Textured island style black finish for use in Portugal 719853-131 Textured island style black finish for use in Turkey 719853-141...
  • Page 31 Item Component Spare part number Painted island style white finish for use in Romania 720597-271 Painted island style white finish for use in Thailand 720597-281 Painted island style white finish for use in Japan 720597-291 Painted island style white finish for use in Belgium 720597-A41 Painted island style white finish for use in Taiwan 720597-AB1...
  • Page 32 Item Component Spare part number 750 GB, 5400 rpm, 7.0 mm/9.5 mm 634250-005 500 GB, 5400 rpm, 7.0 mm 683802-005 500 GB, 5400 rpm, 9.5 mm 669299-005 Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 732071-001 hard drive retention brackets, and hard drive connector cable).
  • Page 33 Item Component Spare part number Intel Core i3-3217U DC 1.8-GHz (3 MB L3 Cache, 1600MHz DDR3, 17 W) for use 737982-601 with Windows Professional For computer models equipped with Intel Discrete processors 4th generation Intel Core i7-4500U 1.8-GHz (2 GB DC BGA 15 W) for use with FreeDOS and 737986-001 Ubuntu Intel Core i7-4500U 1.8-GHz (2 GB DC BGA 15 W) for use with Windows Standard...
  • Page 34 Item Component Spare part number Intel Core i3-3217U DC 8670M1.8-GHz HM76 (2 GB, L3 Cache, 1600MHz DDR3, 737985-601 17 W) for use with Windows Professional Intel Pentium 2117U DC 8670M 1.8 GHz HM76 (1 GB, L3 Cache, 1600MHz 737983-001 DDR3, 17 W) for use with FreeDOS and Ubuntu Intel Pentium 2117U DC 8670M 1.8 GHz HM76 (1 GB, L3 Cache, 1600MHz 737983-501 DDR3, 17 W) for use with Windows Standard...
  • Page 35 Item Component Spare part number AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 738124-501 W) for use with Windows Standard AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 738124-601 W) for use with Windows Professional For computer models equipped with AMD Discrete processors AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use 734820-001...
  • Page 36 Item Component Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with 734450-001 AMD discrete memory 19 W Heat sink for use only on computer models equipped with a graphics subsystem with 734451-001 AMD discrete memory 25 W (14) Power connector (includes bracket):...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 725617-001 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the 732080-001 screw kit, spare part number 732082-001) 15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare part number is 732083-001) In aluminum metal finish 732073-001...

  • Page 38: Miscellaneous Parts

    Item Component Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 732063-001 rubber screws) Display Hinge Kit (includes left and right hinges and 2 rubber screws): 732072-001 Display back enclosure (includes 2 rubber screw covers): In pearl white finish 725611-001 In sparkling black finish...
  • Page 39 Component Spare part number For use in South Korea 490371-AD1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 For use in South Africa 490371-AR1 For use in Israel 490371-BB1 For use in India 490371-D61 Screw Kit for non Touchscreens 732082-001 Screw Kit for Touchscreens...

  • Page 40: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 500 GB 5400 rpm, 9.5 mm 669299-005 500 GB 5400 rpm 7 mm 683802-005...

  • Page 41: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
  • Page 42 Spare part number Description 710413-001 65-W HP AC adapter (RC, V, 3-wire) 710414-001 65 W HP Smart AC adapter (RC, V, 3-wire) 710418-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 714657-001 65 W HP Smart AC adapter (RC, V, EM, 3-wire) 717384-001...
  • Page 43 Spare part number Description 720597-001 Keyboard in black finish for use in the United States (includes keyboard cable) 720597-031 Keyboard in black finish for use in United Kingdom (includes keyboard cable) 720597-041 Keyboard in painted island style pearl white finish for use in Germany (includes keyboard cable) 720597-051 Keyboard in painted island style pearl white finish for use in France (includes keyboard cable) 720597-061...
  • Page 44 Spare part number Description 725615-001 Display enclosure in regal purple 725617-001 Display bezel (includes 2 rubber screw covers and rubber bumpers) 728460-001 4 cell, 41 Wh, 2.8-Ah, Li-ion battery 732063-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screw covers) 732064-001 Display enclosure in aluminum metal finish (includes 2 rubber screw covers)
  • Page 45 Spare part number Description 732087-001 System board Intel Core i3-4005U 1.7-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu. (includes replacement thermal material) 732087-501 System board Intel Core i3-4005U 1.7-GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Standard.
  • Page 46 Spare part number Description 734824-501 System board AMD A10-5745M 8670M (2.9 GHz/2.1 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows Standard. 734824-601 System board AMD A10-5745M 8670M (2.9 GHz/2.1 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows Professional.
  • Page 47 Spare part number Description 737141-001 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15W) for use with FreeDOS and Ubuntu. 737141-501 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15W) for use with Windows Standard.
  • Page 48 Spare part number Description 737981-501 System board Intel Celeron 1007U DC HM76 (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17W) for use with Windows Standard. 737981-601 System board Intel Celeron 1007U DC HM76 (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17W) for use with Windows Professional.

  • Page 49: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 51: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 53: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations.

  • Page 55: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 56 Reset the battery lock (1) to the locked position. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 57: Service Door

    Service door Description Spare part number Service door is available with the plastics kit. 732079-001 Using a small Phillips screwdriver, loosen the service door screws (1) and (2). Lift the door (3). Slide the service door (4) forward to remove. Memory module Description Spare part number...
  • Page 58 Remove the battery (see Battery on page 45). Remove the service door (see Service door on page 47). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 59: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all 690020-001 computer models Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only 710418-001...

  • Page 60: Optical Drive

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 61 Description Spare part number Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) 732075-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases.

  • Page 63: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 64: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 725617-001 Display panel 15.6 in HD WLED BrightView flat panel 732080-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 65 Remove the display bezel (6). Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Component replacement procedures...
  • Page 66 Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in Germany 719853-041 Textured island style black finish for use in France 719853-051...
  • Page 68 Description Spare part number Painted island style white finish for use in the United Kingdom 720597-031 Painted island style white finish for use in Greece 720597-041 Painted island style white finish for use in France 720597-051 Painted island style white finish for use in Italy 720597-061 Painted island style white finish for use in Spain 720597-071...
  • Page 69 Disconnect all external devices from the computer. Remove the battery (see Battery on page 45). Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Component replacement procedures...
  • Page 70 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.
  • Page 72 Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001 In sparkling black finish 732095-001...
  • Page 74 Remove the top cover: Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display.
  • Page 76 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board and cable (see Power button board on page...

  • Page 77: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005...
  • Page 78 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures...
  • Page 80 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Power Button Board

    Disassemblying the hard drive Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 732076-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Remove the power button board: Turn the top cover upside down, with the front toward you. Remove the Phillips M2.5×2.5 screw (1) that secures the power button board to the top cover. Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover).

  • Page 83: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 84 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel UMA processors. 4th generation Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and 732086-001 Ubuntu.
  • Page 88 Description Spare part number Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with FreeDOS and Ubuntu. 737986-001 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Standard. 737986-501 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Professional. 737986-601 Intel Core i5-4200U 740M 2 GB (1.6 GHz DC BGA 15W) for use with FreeDOS and Ubuntu.
  • Page 89 Description Spare part number AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734826-601 Professional. AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and 734827-001 Ubuntu. AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734827-501 Standard.
  • Page 90 Description Spare part number AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-501 Windows Standard. AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-601 Windows Professional. AMD A10-5745M 8670M (2.9GHz/2.1GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use 734824-001 with FreeDOS and Ubuntu.
  • Page 91 Fan (see Heat sink assembly on page ● Heat sink assembly (see Heat sink assembly on page ● Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable Component replacement procedures...
  • Page 92 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 93 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Component replacement procedures...
  • Page 94 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 96 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 98 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 99: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink assembly for use only on computer models equipped with a graphics subsystem with 732070-001 discrete memory (includes replacement thermal material) Heat sink assembly for use only on computer models equipped with a graphics subsystem with 732069-001 UMA memory (includes replacement thermal material) Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA...
  • Page 100 Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 101 Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 8. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.
  • Page 102 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 103: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 104 Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 105: Speakers

    Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 106: Display Assembly

    Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers. ▲ Carefully and gently lift the speaker wire connecting the left and right speakers. NOTE: The speaker connection cable was removed when removing the system board. NOTE: The speakers include rubber isolators that are installed in the screw holes.
  • Page 107 Description Spare part number In revolutionary blue finish 737172-001 In regal purple finish 737173-001 In mineral black finish 737174-001 In Goji berry finish 737175-001 In hazel berry finish 737176-001 In raspberry finish 737177-001 Webcamera/microphone module (includes adhesive) 738664-001 Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber 732063-001...
  • Page 108 WLAN module (see WLAN module on page 49). Memory module (see Memory module on page 47). Keyboard (see Keyboard on page 57). Top cover (see Top cover on page 63). Hard drive (see Hard drive on page 67). System board (see System board on page 77).
  • Page 109 Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 110 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 111 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3).
  • Page 112 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 113: Windows 8 - Using Setup Utility (Bios) And System Diagnostics

    Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 115: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 116: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 117: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either ●...

  • Page 118: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 119: Using Advanced System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 120: Specifications

    Specifications Computer specifications Metric U.S. Dimensions 38.56 cm Width 15.18 in Depth 25.8 cm 10.15 in 2.47 cm Height (front to back) .97 in Weight 2.33 or 2.56 kg (depending 5.14 lb or 5.67 (depending on configuration) on configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 121: 15.0-Inch Display Specifications

    15.0-inch display specifications Metric U.S. Dimensions 17.6 cm Height 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768) Configuration...

  • Page 122: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max...

  • Page 123: Windows 8 - Backing Up, Restoring, And Recovering

    10 Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 124: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 125 software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and ●...

  • Page 126: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: If you need to restore your personal files and data, you can use Windows File History to restore ●...
  • Page 127 For more information, see Removing the HP Recovery partition on page 121. Restore and recovery...

  • Page 128: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 129: Recovering Using Hp Recovery Manager

    To use the Start screen: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

  • Page 130: Using The Hp Recovery Partition To Recover A Minimized Image

    Using the HP Recovery partition to recover a minimized image The HP Recovery partition allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

  • Page 131: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.

  • Page 132: Ubuntu Linux Backing Up, Restoring, And Recovering

    11 Ubuntu Linux Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 133: Creating A Restore Image On A Usb Device

    Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer you begin. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space.

  • Page 134: Backing Up Your Information

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu One website. Back up your system at the following times: At regularly scheduled times ●...

  • Page 135: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 136: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 137: 13 Recycling

    13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 138 Index determining version for computer reset AC adapter 8 Windows 8 computer for Windows 8 computer spare part numbers 31, 32 models 103 models 118 AC adapter, spare part numbers downloading an update for computer specifications 110 Ubuntu Linux computer connector, power 8 action keys models 108...
  • Page 139 Display Hinge Kit, spare part hard drive rubber bracket removal 57 number 28, 34, 97, 101 illustrated 30 spare part numbers 19, 32, Display panel removal 70 33, 57 spare part numbers 34 hard drive, identifying 15 keypad, integrated numeric 13 display panel HDMI 29 keys...
  • Page 140 num lock key, identifying 13 external media cards 4 recovery partition graphics 2 for Windows 8 computer hard drive 3 models 120 operating system, product keyboard 5 removing for Windows 8 description 5 memory module 3 computer models 121 optical drive microphone 4 recycle product description 3...
  • Page 141 Setup Utility system restore point wireless light 11 changing the language for creating for Windows 8 wireless module compartment cover Ubuntu Linux computer computer models 114 spare part number 34 models 106 restoring for Windows 8 wireless, product description 4 displaying system information computer models 116 WLAN...

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