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HP Pavilion 14 Maintenance And Service Manual

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HP Pavilion 14 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 14

  • Page 1 HP Pavilion 14 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Finding your hardware and software information ................. 5 Display ........................... 5 Button ............................. 7 Keys ............................8 Lights ............................9 TouchPad ..........................10 Left side ..........................11 Right side ..........................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ......36 Component replacement procedures ..................36 Battery ........................37 Optical drive ......................38 Hard drive ......................40 WLAN module ......................42 Memory module ...................... 44 6 Removal and replacement procedures for Authorized Service Provider parts ....46 Component replacement procedures ..................
  • Page 9 Remove everything and reinstall Windows ..............94 Recovering using HP Recovery Manager ..............94 What you need to know ................95 Using the HP Recovery partition to recover a minimized image (select models only) .................. 95 Using HP Recovery media to recover ............96 Changing the computer boot order .............
  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion 14 Processors Intel® Core® i7 4702MQ 2.2-GHz processor (turbo up to 2.9-GHz, 6MB cache) ● and a UMA graphics subsystem memory Intel Pentium®-IVB 2030M processor (2.5-GHz, dual core) and a UMA graphics ●...
  • Page 12 Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) Supports 8192-MB of system RAM in the following configurations: 8192-MB (4096-MB×2; not supported on computer models equipped with a 32- ● bit operating system) 8192-MB (8192-MB×1;...
  • Page 13 Taps enabled by default Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3- wire plug with ground pin, supports 3-pin DC connector) Supports the following batteries: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery ●...
  • Page 14 Category Description Operating system Preinstalled: Microsoft® Windows 8 Professional ● Microsoft Windows 8 Standard ● FreeDOS ● Ubuntu Linux ● Serviceability End user replaceable parts: AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● MiniCard Components ●...
  • Page 15: External Component Identification

    External component identification Finding your hardware and software information Select Start > Computer. ▲ A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component...
  • Page 16 Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Webcam light On: The webcam is in use. Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start >...
  • Page 17: Button

    Button Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press ●...
  • Page 18: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Used in conjunction with hot keys. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Chapter 2 External component identification...
  • Page 19: Lights

    Lights Item Component Description Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, ● which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. ●...
  • Page 20: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 21: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 22 Item Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, ●...
  • Page 23: Right Side

    Right side Item Component Description Optical drive Reads and writes (select models only) to an optical disk. Optical drive eject button Releases the disc tray. USB port Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time.
  • Page 24: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 25 Item Component Description Service cover The service cover provides access to the memory module compartment, wireless module compartment, keyboard retention screw, and optical drive bay. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...
  • Page 27: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in United States 716164-001 For use in Latin America 716164-161 For use in Thailand...
  • Page 30 Item Component Spare part number SPS-System board for use on computer models with the HM76 chipset, a graphics 713257-001 subsystem with UMA memory, and the Linux operating system (includes replacement thermal material) SPS-System board for use on computer models with the HM76 chipset, a graphics 713257-501 subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material)
  • Page 31 Item Component Spare part number Heat sink for use only on computer models equipped with Intel processor and a 719861-001 graphics subsystem with UMA memory (includes thermal replacement material) Heat sink for use only on computer models equipped with Intel processor and a 719862-001 graphics subsystem with discrete memory (includes thermal replacement material) PCH heat sink (includes thermal replacement material)
  • Page 32 Item Component Spare part number Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use 690020-001 on all computer models Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter 709848-001 Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor 717384-001 (21) Service cover...
  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 716182-001 Webcam/microphone module (includes double-sided adhesive): Non-HD webcam/microphone module 719845-001 14.0-in, LED, SVA, HD, BrightView display panel 716176-001 Display Hinge Kit, includes: 716181-001 Left and right display hinge covers Left and right display hinges and vertical support brackets Display panel cable (includes webcam/microphone module cable) 722913-001 Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables...
  • Page 34: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5-mm 634932-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 7.0-mm 670035-001 Hard Drive Hardware Kit, includes: 716179-001...
  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 710414-001 90-W HP Smart AC adapter (PFC, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 Power cord (3-pin, black, 1.83-m):...
  • Page 36: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-201...
  • Page 37 Realtek RTL8188EE 802.11b/g/n 1×1 WiFi Adapter 710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710413-001 90-W HP Smart AC adapter (PFC, 4.5-mm) 710414-001 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz;...
  • Page 38 Spare part number Description 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 716164-001 Keyboard for use in United States (includes keyboard cable) 716164-161 Keyboard for use in Latin America (includes keyboard cable) 716164-281 Keyboard for use in Thailand (includes keyboard cable)
  • Page 39 Spare part number Description 719862-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material) 719863-001 PCH heat sink (includes thermal replacement material) 719864-001 Thermal Material Kit (includes thermal replacement material) 720459-001 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system (includes replacement...
  • Page 40 Spare part number Description 733432-001 Display back cover in mineral black finish 733433-001 Top cover in mineral black finish (includes TouchPad) Chapter 3 Illustrated parts catalog...
  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...
  • Page 47: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 48: Optical Drive

    Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Remove the optical drive (3). Reverse this procedure to install the optical drive. Component replacement procedures...
  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm...
  • Page 51 Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. Remove the hard drive (2). If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.
  • Page 52: Wlan Module

    WLAN module Description Spare part number Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor 717384-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all 690020-001 computer models Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models...
  • Page 53 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 54: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 55 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...
  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 57 Remove the battery (see Battery on page 37). Remove the service cover (see Optical drive on page 38). Remove the keyboard: Remove the three Phillips PM2.5×4.0 screws that secure the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer.
  • Page 58 Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard until it rests at an angle. Swing the keyboard (1) up and forward until it rests upside down on the palm rest.
  • Page 59: Top Cover

    Remove the keyboard (4). Reverse this procedure to install the keyboard. Top cover Description Spare part number In mineral black finish 733433-001 In sparkling black finish 716175-001 In regal purple finish 716174-001 In revolutionary blue finish 716173-001 In flyer red finish 716172-001 In pearl white finish 716171-001...
  • Page 60 Disconnect all external devices from the computer. Remove the battery (see Battery on page 37), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page Keyboard (see Keyboard on page NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover:...
  • Page 61 Remove the following screws: (1) Three Phillips PM2.0×2.0 screws in the battery bay (2) Two Phillips PM2.0×2.0 screws in the optical drive bay (3) Two Phillips PM2.5×3.5 screws in the hard drive bay (4) Two Phillips PM2.5×5.5 screws on the front edge of the computer Release the ZIF connector (1) to which the power button board ribbon cable is connected, and then disconnect the power button board ribbon cable from the system board.
  • Page 62 Remove the three Phillips PM2.5×6.5 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of the top cover detach from the base enclosure. Remove the top cover (2).
  • Page 63: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 722908-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 64: Touchpad Button Board

    Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 722909-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65: Power Connector Cable

    Remove the TouchPad button board (4). Reverse this procedure to install the TouchPad button board. Power connector cable Description Spare part number Power connector cable 722907-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Release the power connector (3) from the mold built into the base enclosure. Remove the power connector cable. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67: System Board

    System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz 729844-501 FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz 729844-001...
  • Page 68 Disconnect all external devices from the computer. Remove the battery (see Battery on page 37), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page WLAN module (see WLAN module on page Keyboard (see Keyboard on page Top cover (see...
  • Page 69 Open the computer. Disconnect the following cables from the system board. (1) Display panel cable (2) Speaker cable (3) USB board cable Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×6.5 screw (2) that secure the system board to the base enclosure. Lift the right side of the system board (1) until it rests at an angle.
  • Page 70: Rtc Battery

    RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 71 Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...
  • Page 72: Fan

    Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 73: Heat Sink

    Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number Heat sink (includes replacement thermal material) 719861-001...
  • Page 74 Top cover (see Top cover on page System board (see System board on page Fan (see Fan on page Remove the heat sink: Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory.
  • Page 75 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 76 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 723522-001 6.0-MB L3 cache, 37 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz;...
  • Page 78 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79: Pch Heat Sink

    PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: Turn off the computer.
  • Page 80 Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed.
  • Page 81: Optical Drive Connector Cable

    Optical drive connector cable Description Spare part number Optical drive connector cable 722906-001 Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83: Usb Board

    USB board Description Spare part number USB board (includes cable) 686269-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 84: Speakers

    Reverse this procedure to install the USB board. Speakers Description Spare part number Speakers (include speaker cables) 722912-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85: Display Assembly

    Remove the speakers (4). Reverse this procedure to install the speakers. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 86 Remove the display assembly: Remove the six Phillips PM2.5×6.0 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are available in the Rubber Kit, spare part number 722910-001.
  • Page 88 Remove the display bezel (4). The display bezel is available using spare part number 716182-001. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 89 If it is necessary to replace the webcam/microphone module, gently detach the webcam/ microphone module from the display enclosure. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged. Take extra precaution to ensure the webcam/microphone module is not damaged when removing and replacing the module.
  • Page 90 If it is necessary to replace the display panel: Remove the six Phillips PM2.5×4.5 screws (2) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 91 Disconnect the display panel cable (4) from the display panel. Remove the display panel. The display panel is available using spare part number 686273-001. If it is necessary to replace the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.
  • Page 92 If it is necessary to replace the display panel cable: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape in multiple locations.) Release the display panel cable (2) from the routing channel built into the display enclosure. Remove the display panel cable (3).
  • Page 93 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 716183-001. Reverse this procedure to install the display assembly. Component replacement procedures...
  • Page 94: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 95: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
  • Page 96: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
  • Page 97: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.60 cm 14.80 in 24.70 cm Depth 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W 19V/ 4.74A or 19.5V/ 4.62A –...
  • Page 98: 14.0-In, Sva, Display Panel Display Specifications

    14.0-in, SVA, display panel display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in 34.7 cm Width 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...
  • Page 99: Hard Drive Specifications

    Hard drive specifications 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...
  • Page 100: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 101: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
  • Page 102: Restore And Recovery

    If necessary, you can exit the program before you have finished creating all of the recovery DVDs. ● HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
  • Page 103: Using Windows Refresh For Quick And Easy Recovery

    System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...
  • Page 104: Remove Everything And Reinstall Windows

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: System Recovery—Reinstalls the original operating system, and then configures the settings for the ●...
  • Page 105: What You Need To Know

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
  • Page 106: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 107: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 108: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
  • Page 109: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 110: Index

    Index chipset, product description 1 display panel AC adapter components product description 1 spare part number 27, 28 bottom 14 removal 80 AC adapter light 13 button 7 spare part number 23, 28, 81 AC adapter, spare part number display 5 display panel cable 25, 27 keys 8...
  • Page 111 grounding 33 spare part number 19 optical drive connector cable packaging 34 spare part numbers 19, 28, removal 71 transporting 34 29, 46 spare part number 21, 29, 71 workstation 34 spare spare number 19 optical drive eject button 13 keys Action 8 hard drive...
  • Page 112 memory module 2 display 88 WLAN module microphone 2 hard drive 89 removal 42 operating system 4 system board spare part number 28 optical drive 2 removal 57 spare part numbers 21, 26, pointing device 3 spare part numbers 19, 20, 27, 42 ports 3 27, 29, 57...