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HP 210 G1 Maintenance And Service Manual

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HP 210 G1 Notebook PC
HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
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HP 215 G1 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP 210 G1

  • Page 1 HP 210 G1 Notebook PC HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook HP 215 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Display ..............................6 Buttons and speakers ........................... 7 Keys ..............................8 Lights ..............................9 TouchPad ............................10 Left side .............................. 11 Right side ............................12 Bottom ..............................13 Labels ..............................
  • Page 8 System board ........................70 Heat sink ..........................73 Speakers ..........................75 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............77 Starting Setup Utility (BIOS) ....................... 77 Updating the BIOS ..........................77 Determining the BIOS version ................... 77 Downloading a BIOS update .....................
  • Page 9 Restoring specific files ....................... 86 Restoring specific files using Windows Backup and Restore ......86 Recovering the original system using HP Recovery Manager ........... 86 What you need to know ..................86 Recovering using HP Recovery partition (select models only) ......87 Recovering using the recovery media ...............
  • Page 11: Product Description

    Product description Category Description HP 210 G1 HP Pavilion HP 215 G1 Notebook PC TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC Product Name HP 210 G1 HP Pavilion HP 215 G1 Notebook PC TouchSmart 11 Notebook PC...
  • Page 12 Support for 6.35 cm (2.5 in) hard drives in 7.0 √ √ √ mm (.28 in) thickness Support for Serial ATA √ √ √ Support for HP 3D hard drive protection √ √ √ Support for the following hard drives: ● 500 GB, 5400 rpm √ √...
  • Page 13 External HP multiformat Micro Digital Media Reader Slot √ √ √ media cards with push-push technology. Reads data from and writes data to digital memory cards. ● Ports AC adapter: HP Smart pin plug (4.5 mm √ √ √ barrel)
  • Page 14 √ ● 6 cell, 66 Whr, 3.0 Ah, Li-ion battery √ √ Support for the following AC adapters: ● 45 W HP Smart AC adapter (non-PFC, 4.5 √ √ √ ● 65 W HP Smart AC adapter (non-PFC, 4.5 √...
  • Page 15 HP 215 G1 Notebook PC TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC ● Power 65 W HP Smart AC adapter (MSH, non- √ requirements PFC, 4.5 mm) (continued) Security Support for security cable lock √ √...
  • Page 16: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
  • Page 17: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 18: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. ● Windows key Windows 8–Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 19: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 20: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 21: Left Side

    Reads data from and writes data to memory cards such as Secure Digital (SD) memory cards. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light On: The computer is on. ●...
  • Page 22: Right Side

    Right side Item Component Description Audio-out (headphone) jack/Audio in Connects optional powered stereo speakers, (microphone) jack headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
  • Page 23: Bottom

    Bottom Item Component Description Service door Provides access to the hard drive bay, the WLAN module slot, and the memory module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 24 ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC TouchSmart Notebook 11 Notebook HP Pavilion 11 Notebook 11.6 inch (29.46 cm), SVA, LED touchscreen 753948-001 √ √ display assembly (includes webcam/ microphone module and wireless antenna cables) 11.6 inch (29.46 cm), SVA, LED touchscreen...
  • Page 28 Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC TouchSmart Notebook 11 Notebook HP Pavilion 11 Notebook For use in the United Kingdom and Singapore 730895-031 √ For use in the United States 730895-001 √...
  • Page 29 Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC TouchSmart Notebook 11 Notebook HP Pavilion 11 Notebook Equipped with an AMD A4-1250 processor, a 744789-501 √ graphics subsystem with UMA memory, for use on computers with Windows 8.1 Standard...
  • Page 30 Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC TouchSmart Notebook 11 Notebook HP Pavilion 11 Notebook Equipped with an AMD A6-1450 processor, a 744189-601 √ graphics subsystem with UMA memory, for use on computers with Windows 8.1 Professional...
  • Page 31 Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC TouchSmart Notebook 11 Notebook HP Pavilion 11 Notebook (17) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 500 GB, 5400 rpm, 7.0 mm 683802-001 √...
  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP 210 G1 Notebook PC non- touchscreen, the HP 215 G1 Notebook PC non-touchscreen, and the HP Pavilion Notebook non- touchscreen computer models only. HP 210 G1 Notebook PC touchscreen, HP Pavilion TouchSmart 11 Notebooks, HP Pavilion 11 Notebooks touchscreen, and HP 215 G1 Notebook PC touchscreen computer models are spared at the display assembly only.
  • Page 33 Item Component Spare part HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook non- non- PC non- touchscreen touchscreen touchscreen Antenna Kit (includes left and right wireless 744177-001 √ √ √ antenna cables and transceivers) 11.6 inch (29.46 cm) flat display panel, HD...
  • Page 34: Mass Storage Devices

    Mass storage devices Item Component Spare part HP 210 G1 HP Pavilion HP 215 G1 number Notebook PC 11 Notebook Notebook PC HP Pavilion TouchSmart 11 Notebook Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 500 GB, 5400 rpm, 7.0 mm...
  • Page 35: Miscellaneous Parts

    Notebook PC 11 Notebook Notebook PC HP Pavilion TouchSmart 11 Notebook AC adapter 65 W HP Smart AC adapter (non-PFC, 4.5 mm) 710412-001 √ √ 65 W HP Smart AC adapter (non-PFC, select models 714657-001 √ only, 4.5 mm) 45 W HP Smart AC adapter (non-PFC, 4.5 mm)
  • Page 36: Sequential Part Number Listing

    Sequential part number listing Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 490371-001 Power cord for use in North America √ √ √...
  • Page 37 √ 1×1 WiFi Adapter 710662-001 Intel 802.11 a/b/g/n/AC 1x1 + √ Bluetooth Combo Adapter 710412-001 65 W HP Smart AC adapter (non- √ √ PFC, 4.5 mm) 714657-001 65 W HP Smart AC adapter (non- √ PFC, select models only, 4.5 mm) 717381-001 Intel 802.11 a/b/g/n/AC 2x2 +...
  • Page 38 Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 730893-001 System board equipped with an √ AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on computers with Windows 7 or FreeDOS 2.0 operating system...
  • Page 39 Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 730895-A41 Keyboard/top cover for use √ in Belgium (includes keyboard cable and TouchPad) 730895-AB1 Keyboard/top cover for use √...
  • Page 40 Service door (includes 2 rubber feet) √ √ 738824-001 RTC battery (includes cable and √ √ √ double-sided adhesive) 741727-001 45 W HP Smart AC adapter (non- √ √ √ PFC, 4.5 mm) 744177-001 Antenna Kit √ √ 744178-001 Display back cover for non- √...
  • Page 41 Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 744185-601 System board equipped with an √ AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on computers with Windows 8.1...
  • Page 42 Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 744790-001 System board equipped with an √ AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on computers with Windows 7 or FreeDOS 2.0 operating system...
  • Page 43 Spare part Description HP 210 G1 HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 761242-001 Heat sink √ 761243-001 Display bezel for non-touchscreen √ computer models 764204-001 System board equipped with an Intel √...
  • Page 44: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 45: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 46: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
  • Page 47: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 48 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 49: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 50: Battery

    Battery Description Spare part number 6 cell, 66 Whr, 3.0 Ah Li-ion battery (for use only on HP 210 G1 Notebook PC and HP 215 G1 760604-001 Notebook PC computer models) 3 cell, 36 Whr, 3.20 Ah, Li-ion battery (for use on all computer models)
  • Page 51: Service Door

    Description Spare part number HP 210 G1 Notebook PC 760272-001 HP Pavilion 11 Notebook PC, HP Pavilion TouchSmart 11 Notebook PC, or HP 215 G1 737253-001 Notebook PC Before removing the service door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52: Hard Drive

    500 GB, 5400 rpm, 7.0 mm, for use on all computer models 683802-001 320 GB, 5400 rpm, 7.0 mm, for use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion 645193-001 11 Notebook, or HP 215 G1 Notebook PC computer models Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 53 Remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM3.0×3.25 screws (2) that secure the hard drive bracket to the hard drive.
  • Page 54: Wlan Module

    ● Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth Combo Adapter (select models only) 717381-001 For use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP 215 G1 Notebook PC computer models: ● Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter 675794-001 ●...
  • Page 55 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 56: Memory Module

    693374-001 4 GB (PC3L, 12800, 1600 MHz), for use with all computer models 691740-001 2 GB (PC3L, 12800, 1600 MHz), for use with HP 210 G1 computer models only 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
  • Page 57: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 58 Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom cover by double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 59: Display Panel

    HP 215 G1 PC non-touchscreen, or HP Pavilion 11 Notebook PC non-touchscreen computer models only. For procedures to replace the display assembly for the HP 210 G1 PC touchscreen, HP Pavilion TouchSmart 11 Notebook PC, HP Pavilion 11 Notebook PC touchscreen, or the HP 215 G1 PC...
  • Page 60 Remove the display panel: Remove the plastic screw covers (1) and the two Phillips screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the left and right sides (1), and the top edge (2) of the display bezel until the top and sides of the bezel disengage from the display enclosure.
  • Page 61 Using a thin, flat tool, disengage the hinge caps (1), and then use the tool to release the tabs (2) at the bottom of the display bezel. Open the display cover, and position the computer facing you. Remove the display bezel. Component replacement procedures...
  • Page 62 Remove the four Phillips screws (1) and carefully move the display panel (2) to the keyboard. Release the adhesive tape (1) and disconnect the display panel cable connector (2). Remove the display panel. Reverse this procedure to replace the display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63: Display Assembly

    11 Notebook touchscreen, and HP 215 G1 Notebook PC touchscreen computer models are spared at the display assembly only. The display assemblies for the HP 210 G1 Notebook PC non-touchscreen, HP 215 G1 Notebook PC non-touchscreen, and for HP Pavilion 11 Notebooks non-touchscreen computer models are spared at the subcomponent-level only.
  • Page 64 Remove the left and right rear corner covers (3). The rear corner covers are included in the bottom cover spare part kit, spare part number 730887-001 for touchscreen models, and spare part number 747750-001 for non-touchscreen computer models. Disconnect the wireless antenna cables (1) from the WLAN module. Release the wireless antenna cables from the retention clips (2) and routing channel built into the bottom cover.
  • Page 65 Release the display panel cable from the retention clips (4) and routing channel built into the bottom cover. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that secure the display assembly to the computer. Open the display hinges (3) as far as they will open.
  • Page 66: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP 210 G1 Notebook PC non-touchscreen, HP 215 G1 Notebook PC non-touchscreen, or HP Pavilion 11 Notebooks non-touchscreen computer models only. Component Spare part number...
  • Page 67 Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. (The webcam/microphone module cable is part of the display panel cable.) If it is necessary to replace the hinges: Remove the six bottom screws (1) from the display hinges. Remove the hinges (2) from the display enclosure. If it is necessary to replace the display panel cable: Release the microphone (1).
  • Page 68 Carefully release the cable from the channel guides (2), and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display back cover.
  • Page 69: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 730900-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Release the power connector (6) from the clips and mold built into the bottom cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71: Bottom Cover

    Bottom cover Description Spare part number Touchscreen models (includes left and right corner covers) 730887-001 Non-touchscreen computer models (includes left and right corner covers) 747750-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Release the ZIF connector (3) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73: Power Button Board

    Remove the bottom cover from the top cover. Reverse this procedure to install the bottom cover. Power button board Description Spare part number Power button board (includes cable) 730899-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and 730898-001 TouchPad button board bracket) Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Remove the TouchPad button board (4) and cables. Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77: Media Card Reader Board

    Media card reader board Description Spare part number Media card reader board (includes cable) 730897-001 Before removing the media card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78: Fan

    Description Spare part number Fan (includes cable and cowling) 730903-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 79: Monitor Connector Board

    Monitor connector board Description Spare part number Monitor connector board (includes cable) 730901-001 Before removing the monitor connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80: System Board

    Equipped with an Intel Core i5-4200U, a graphics subsystem with UMA memory, for use on 764204-001 computers with Windows 7 or FreeDOS 2.0 operating system HP Pavilion TouchSmart 11 Notebook PC or HP Pavilion 11 Notebook PC Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on 744789-501 computers with Windows 8.1 Standard operating system...
  • Page 81 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 82 Release the speaker cable from the tabs (3) built into the system board. Remove the three Phillips PM2.0×4.5 screws (1) that secure the system board to the top cover. Lift the left side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83: Heat Sink

    Description Spare part number HP 210 G1 Notebook PC 761242-001 HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP 215 G1 Notebook PC 730902-001 computer models Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Media card reader board (see Media card reader board on page Fan (see Fan on page System board (see System board on page Remove the heat sink: Turn the system board upside down, with the front toward you. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips PM2.0×2.5 screws (1) that secure the heat sink to the system board.
  • Page 85: Speakers

    Reverse this procedure to install the heat sink. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 730890-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Remove the speakers: Remove the two Phillips PM2.0×3.75 screws (1) and the two Phillips PM2.0×2.75 screws (2) that secure the speakers to the bottom cover. Remove the speakers (3). Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 88: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Downloading a Windows 8.1 BIOS update From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.
  • Page 89: Downloading A Windows 7 Bios Update

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 90: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...
  • Page 91: Specifications

    <1.54 kg <3.4 lbs HP 215 G1 non-touchscreen computer models <1.45 kg <3.20 lbs HP Pavilion TouchSmart 11 Notebook PC or HP Pavilion 11 <1.53 kg <3.37 lbs Notebook touchscreen computer models HP Pavilion 11 Notebook PC non-touchscreen computer <1.50 kg <3.31 lbs...
  • Page 92: Hard Drive Specifications

    Hard drive specifications 500 GB, 5400 rpm* 320 GB, 5400 rpm* Dimensions Height 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate (synchronous, maximum) 1.1 GB/sec 1.1 GB/sec Security...
  • Page 93: Windows 7 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then configures the settings for the default programs.
  • Page 94: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
  • Page 95: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
  • Page 96: Restore And Recovery

    Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.
  • Page 97: Recovering Using Hp Recovery Partition (Select Models Only)

    Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.
  • Page 98: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port.
  • Page 99: Windows 8.1 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 100: Restore And Recovery

    Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image...
  • Page 101: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
  • Page 102: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 103 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery...
  • Page 104: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 105: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 106 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 107: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 108: Index

    Bluetooth label 14 spare part numbers 56 flat panel boot order subcomponents 22 spare part number 30 changing HP Recovery display assembly subcomponents fn key 8 Manager for Windows 8.1 removal 56 computer models 92 display back cover, spare part...
  • Page 109 91 starting for Windows 8.1 hard drive 11 original system recovery, Windows computer models 92 mute 9 7 86 HP Recovery Manager, Windows power 9, 11 7 86 webcam 6 HP Recovery media packaging guidelines 37 wireless 9 creating for Windows 8...
  • Page 110 USB flash drive for Windows security cable slot 11 power requirements, product 8.1 computer models 92 security, product description 5 description 4, 5 using HP Recovery media for serial number 14 processor, product description 1 Windows 8.1 computer serial number, computer 14 product description...
  • Page 111 spare part number 18, 32, 33, wireless light 9 wireless, product description 3 spare part numbers 18, 19, WLAN device 14 20, 28, 30, 31, 32, 70 WLAN label 14 system recovery WLAN module for Windows 8.1 computer removal 44 models 91 spare part numbers 20, 26, system recovery, Windows 7 86...

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