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HP 11 Maintenance And Service Manual

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HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
PC
HP 215 G1 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP 11

  • Page 1 HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook HP 215 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Display ..............................6 Buttons and speakers ........................... 7 Keys ..............................8 Lights ..............................9 TouchPad ............................10 Left side .............................. 11 Right side ............................12 Bottom ..............................13 Labels ..............................13 3 Illustrated parts catalog ..........................15 Computer major components ......................15 Display assembly subcomponents .....................
  • Page 8 WLAN module ........................37 Memory module ......................... 39 6 Removal and replacement procedures for Authorized Service Provider parts ........40 Component replacement procedures ....................40 RTC battery ........................40 Display panel ........................42 Display assembly ....................... 46 Display assembly subcomponents ..................49 Power connector cable ......................
  • Page 9 Using HP Recovery media to recover ............... 84 Changing the computer boot order ..............84 Removing the HP Recovery partition ................. 84 11 Power cord set requirements ........................86 Requirements for all countries ......................86 Requirements for specific countries and regions ................87 12 Recycling ..............................
  • Page 11: Product Description

    AMD Radeon HD 8210 Graphics on computer models equipped with an AMD A4-1250 processor Support for DX11, HD decode, and HDMI ● Panel 11.6 in (29.5 cm) (1366×768), high-definition (HD), √ √ white light emitting diode (WLED), AntiGlare, TouchSmart touchscreen with MultiTouch enabled;...
  • Page 12 Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC/ HP Pavilion 11 Notebook PC Memory One customer-accessible/upgradable memory module √ √ slot Supports: ● 1333 MHz at 1.35 V single channel (DDR3L, 1600 MHz downgrade to 1333 MHz) for use with A4-1250 processors ●...
  • Page 13 4.0 Combo Adapter ● Qualcomm Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter (select models only) ● Ralink RT3290LE 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter ● Realtek RTL8188EE 802.11 b/g/n 1×1 WiFi Adapter Compatible with Miracast-certified devices (for Windows √...
  • Page 14 Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC/ HP Pavilion 11 Notebook PC Keyboard/ 91%-size, textured, island-style keyboard (no numerical √ √ pointing devices keypad) Touchpad requirements: ● 2013 Touchpad ● Taps enabled as default ●...
  • Page 15 Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC/ HP Pavilion 11 Notebook PC Operating system Web-only support: √ ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Multi-Language 64 ● Windows 8.1 Emerging Markets 64 ●...
  • Page 16: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
  • Page 17: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 18: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. ● Windows key Windows 8–Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 19: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 20: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 21: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. External monitor port Connects an external VGA monitor or projector.
  • Page 22: Right Side

    Right side Item Component Description Audio-out (headphone) jack/Audio in Connects optional powered stereo speakers, (microphone) jack headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
  • Page 23: Bottom

    Bottom Item Component Description Service door Provides access to the hard drive bay, the WLAN module slot, and the memory module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 24 ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 26 √ √ display assembly (includes webcamera/microphone module and wireless antenna cables) 11.6 inch (29.46 cm), AG, SVA, LED display assembly, √ non-touchscreen. The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see...
  • Page 27 Item Component Spare part HP Pavilion HP 215 G1 number TouchSmart 11 Notebook PC Notebook PC/ HP Pavilion 11 Notebook PC For use in Canada 744192-DB1 √ Power button board (includes cable) 730899-001 √ √ TouchPad button board, includes: 730898-001 √...
  • Page 28 675794-001 √ √ Broadcom BCM943228HMB 802.11 a/b/g/n 2x2 WiFi + 730668-001 √ √ Bluetooth 4.0 Combo Adapter Ralink RT3290LE 802.11 b/g/n 1×1 WiFi + Bluetooth 690020-001 √ √ 4.0 Combo Adapter Realtek RTL8188EE 802.11 b/g/n 1×1 WiFi Adapter 709848-001 √...
  • Page 29: Display Assembly Subcomponents

    754263-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 744177-001 11.6 inch (29.46 cm) flat display panel, HD WLED AG (1366 x 768) (3.6 mm) 744182-001 standard viewing angle, non-touchscreen Display Hinge Kit (includes left and right hinges)
  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 500 GB, 5400 rpm, 7.0 mm 683802-001 √...
  • Page 31: Miscellaneous Parts

    √ Screw Kit 730889-001 √ √ Sequential part number listing Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number HP Pavilion TouchSmart 11 Notebook PC 490371-001 Power cord for use in North America (3-pin, √ √...
  • Page 32 The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 731424-001. 690020-001 Ralink RT3290LE 802.11 b/g/n 1×1 WiFi + √ √ Bluetooth 4.0 Combo Adapter 691740-001 4 GB memory module (PC3L, 12800, 1600 √...
  • Page 33 Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number HP Pavilion TouchSmart 11 Notebook PC 710412-001 65 W HP Smart AC adapter (non-PFC, 4.5 √ √ 714657-001 65 W HP Smart AC adapter (non-PFC, √ select models only, 4.5 mm) 729892-001 3 cell, 36 Wh, 3.20 Ah, Li-ion battery...
  • Page 34 Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number HP Pavilion TouchSmart 11 Notebook PC 730895-AB1 Keyboard/top cover for use in Taiwan √ (includes keyboard cable and TouchPad) 730895-AD1 Keyboard/top cover for use in South Korea √...
  • Page 35 744181-001 Display Hinge Kit (includes left and right √ hinges and 2 rubber screws) 744182-001 11.6 inch (29.46 cm) flat display panel, HD √ WLED AG (1366 x 768) (3.6 mm) standard viewing angle, non-touchscreen 744183-001 Screw kit √...
  • Page 36 747750-001 Bottom cover for HP 215 G1 Notebook PC √ non-touchscreen models (includes left and right corner covers) 753948-001 11.6 inch (29.46 cm), (AG, SVA, LED √ √ TouchSmart touchscreen display assembly 754263-001 Webcamera/microphone module for HP 215 √...
  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 39: Grounding Guidelines

    800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB...
  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 41 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...
  • Page 43: Battery

    Battery Description Spare part number 3 cell, 36 Wh, 3.20 Ah, Li-ion battery 729892-001 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 44: Service Door

    Service door Description Spare part number Service door 737253-001 Before removing the service door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 45: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 731424-001. Description Spare part number 500 GB, 5400 rpm, 7.0 mm 683802-001 320 GB, 5400 rpm, 7.0 mm...
  • Page 46 Remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM3.0×3.25 screws (2) that secure the hard drive bracket to the hard drive.
  • Page 47: Wlan Module

    Description Spare part number Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11 a/b/g/n 2x2 WiFi + Bluetooth 4.0 Combo Adapter 730668-001 Ralink RT3290LE 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 690020-001 Realtek RTL8188EE 802.11 b/g/n 1×1 WiFi Adapter...
  • Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 49: Memory Module

    Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 51 Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom cover by double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...
  • Page 52: Display Panel

    Description Spare part number Display bezel 744179-001 Display panel, 11.6 inch (29.46 cm) flat display panel, HD WLED AG (1366 x 768) (3.6 mm) 744182-001 Standard Viewing Angle, non-touchscreen IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 53 Flex the inside edges of the left and right sides (1), and the top edge (2) of the display bezel until the top and sides of the bezel disengage from the display enclosure. Partially close the display cover, and position the computer with the hinges up. Using a thin, flat tool, disengage the hinge caps (1), and then use the tool to release the tabs (2) at the bottom of the display bezel.
  • Page 54 Open the display cover, and position the computer facing you. Remove the display bezel. Remove the four Phillips screws (1) and carefully move the display panel (2) to the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 55 Release the adhesive tape (1) and disconnect the display panel cable connector (2). Remove the display panel. Reverse this procedure to replace the display panel. Component replacement procedures...
  • Page 56: Display Assembly

    Display assembly NOTE: HP Pavilion TouchSmart 11 Notebooks, HP Pavilion 11 Notebooks, and HP 215 G1 Notebook PC TouchSmart models are spared at the display assembly only. The display assembly for the HP 215 G1 Notebook PC non-touchscreen models is spared at the subcomponent-level only. For...
  • Page 57 Remove the left and right rear corner covers (3). The rear corner covers are included in the bottom cover spare part kit, spare part number 730887-001 for TouchSmart models, and spare part number 747750-001 for HP 215 G1 Notebook PC non-touchscreen models. Disconnect the wireless antenna cables (1) from the WLAN module.
  • Page 58 Release the display panel cable from the retention clips (4) and routing channel built into the bottom cover. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that secure the display assembly to the computer. Open the display hinges (3) as far as they will open.
  • Page 59: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP 215 G1 Notebook PC non-touchscreen models only. Component Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers) 744177-001 Display back cover 744178-001 Display Hinge Kit (includes left and right hinges)
  • Page 60 Disconnect the webcamera/microphone module cable (2) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) If it is necessary to replace the hinges: Remove the six bottom screws (1) from the display hinges. Remove the hinges (2) from the display enclosure. If it is necessary to replace the display panel cable: Release the microphone (1).
  • Page 61 Carefully release the cable from the channel guides (2), and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display back cover.
  • Page 62: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 730900-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Release the power connector (6) from the clips and mold built into the bottom cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. Component replacement procedures...
  • Page 64: Bottom Cover

    Bottom cover Description Spare part number TouchSmart models (includes left and right corner covers) 730887-001 HP 215 G1 Notebook PC non-touchscreen models (includes left and right corner covers) 747750-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Release the ZIF connector (3) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover. Component replacement procedures...
  • Page 66: Power Button Board

    Remove the bottom cover from the top cover. Reverse this procedure to install the bottom cover. Power button board Description Spare part number Power button board (includes cable) 730899-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Component replacement procedures...
  • Page 68: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and 730898-001 TouchPad button board bracket) Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the TouchPad button board (4) and cables. Reverse this procedure to install the TouchPad button board. Component replacement procedures...
  • Page 70: Media Card Reader Board

    Media card reader board Description Spare part number Media card reader board (includes cable) 730897-001 Before removing the media card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71: Fan

    Description Spare part number Fan (includes cable and cowling) 730903-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72: Monitor Connector Board

    Monitor connector board Description Spare part number Monitor connector board (includes cable) 730901-001 Before removing the monitor connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number HP Pavilion TouchSmart 11 Notebook PC/ HP Pavilion 11 Notebook PC Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on 744789-501 computers with Windows 8.1 Standard operating system...
  • Page 74 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page ● Memory module (see Memory module on page ●...
  • Page 75: Heat Sink

    Remove the system board (3) by sliding it up and to the left an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes 4 captive screws and replacement thermal material) 730902-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 76 Fan (see Fan on page System board (see System board on page Remove the heat sink: Turn the system board upside down, with the front toward you. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips PM2.0×2.5 screws (1) that secure the heat sink to the system board.
  • Page 77: Speakers

    Reverse this procedure to install the heat sink. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 730890-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 Remove the speakers: Remove the two Phillips PM2.0×3.75 screws (1) and the two Phillips PM2.0×2.75 screws (2) that secure the speakers to the bottom cover. Remove the speakers (3). Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 80: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 81: Downloading A Windows 7 Bios Update

    Downloading a Windows 7 BIOS update Select Start > Help and Support > Maintain. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
  • Page 82: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...
  • Page 83: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.0 cm 11.4 in Depth 21.7 cm 8.5 in Height 2.2 cm 0.9 in Weight 1.5 kg 3.7 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...
  • Page 84 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed 5400 rpm...
  • Page 85: Windows 7 - Backing Up, Restoring, And Recovering

    Windows 7 – Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups Use HP Recovery Manager to create recovery media immediately after you set up the working computer.
  • Page 86: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
  • Page 87: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
  • Page 88: Restore And Recovery

    To restore, see Restoring specific files using Windows Backup and Restore on page Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
  • Page 89: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware- related drivers and software are re-installed, but other software applications are not.
  • Page 90: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port.
  • Page 91: Windows 8.1 - Backing Up, Restoring, And Recovering

    10 Windows 8.1 – Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 92: Restore And Recovery

    Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ●...
  • Page 93: Recovering Using Hp Recovery Manager

    Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page ●...
  • Page 94: Using Hp Recovery Media To Recover

    To start HP Recovery Manager from the HP Recovery partition: Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
  • Page 95 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery...
  • Page 96: 11 Power Cord Set Requirements

    125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Chapter 11 Power cord set requirements...
  • Page 97: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 98 UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks. Chapter 11 Power cord set requirements...
  • Page 99: 12 Recycling

    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 100: Index

    33 description 3 deleted files spare part number 18, 23, 33 external monitor port 11 restoring for Windows 8.1 battery bay 13 computer models 82 battery lock latch 13 restoring in Windows 7 78...
  • Page 101 Hard Drive Hardware Kit monitor port 11 operating system 8 contents 20 mute light 9 Windows 8 spare part number 18, 20, 24 hard drive light 11 network jack 12 HDMI port 12 labels headphone jack 12 Bluetooth 14 heat sink...
  • Page 102 84 screw kit, spare part number 25 spare part numbers 21, 22 supported discs for Windows screw pad, spare part number power light 9, 11 8.1 computer models 82 19, 25, 49 power requirements, product USB flash drive for Windows...
  • Page 103 58 spare part number 17, 24, 58 TouchPad components 10 TouchPad zone 10 transporting guidelines 30 traveling with the computer 14 USB port 11, 12 vents 11 video, product description 2 webcamera light 6 webcamera, location 6 webcamera/microphone module...

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215 g1Pavilion 11Pavilion touchsmart 11