Troubleshooting; Alarms And Conditions; Service And Support - Eaton Powerware Series User Manual

Chapter 7

Alarms and Conditions

Service and Support

Troubleshooting

To view the active alarms or alarm history, select EVENTS on the display, then
ACTIVE EVENTS or HISTORY.
For further help, please contact the Help Desk.
If you have any questions or problems with the PDR, call your Local Distributor or the
Help Desk at one of the following telephone numbers and ask for an PDR technical
representative.
1−800−843−9433
United States:
1−800−461−9166 ext 260
Canada:
Call your local service representative
All other countries:
Please have the following information ready when you call for service:
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Model number
S
Serial number
S
Firmware version number
S
Date of failure or problem
S
Symptoms of failure or problem
S
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA)
Number. This number must appear on the outside of the package and on the Bill Of
Lading (if applicable). Use the original packaging or request packaging from the Help
Desk or distributor. Units damaged in shipment as a result of improper packaging are
not covered under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
dealer or distributor nearest you.
EATON Power Distribution Rack (208V) User's Guide
1−919−870−3028
or
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164201720 Rev 1 www.powerware.com
Help Desk
for the
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