Understanding Jam Messages And Locations - Lexmark MS312 Service Manual

•
Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or
Printer Settings.
•
Store paper according to manufacturer recommendations.

Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the
printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
•
When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to
the standard bin after a jammed page has been cleared. Check your printed output stack for discarded
pages.
•
When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting
does not guarantee that the page will print.
# Area
1 Standard bin
2 Rear door
3 Tray 1
4 Tray [x]
5 Multipurpose
feeder
6 Front door
1
6
5
4
Printer control panel
message
Jam, standard bin [20y.xx] Remove the jammed paper.
Jam, rear door [20y.xx]
Jam, pull tray 1. Push down
blue flap. [23y.xx]
Jam, tray [x] [24y.xx]
Jam, MP feeder. [250.xx]
Jam, front door. [20y.xx]
Diagnostics and troubleshooting
2
3
What to do
Open the rear door, and then remove the jammed paper.
Pull tray 1 completely out, then push the front duplex flap
down, and then remove the jammed paper.
Note: You may need to open the rear door to clear some
23y.xx paper jams.
Pull the indicated tray out, and then remove the jammed
paper.
Remove all paper from the multipurpose feeder, and then
remove the jammed paper.
Open the front door, and then remove the toner cartridge,
imaging unit, and jammed paper.
78
4514-330