Lexmark MS312 Service Manual page 55

Actions
Step 1
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the printer is using a third‑party cartridge, then refer the
users to their cartridge supplier.
Is the printer using a genuine and supported toner cartridge?
Step 2
Install a genuine and supported toner cartridge.
Does the problem remain?
Step 3
Adjust the guides in the tray to the correct position for the paper
loaded.
Does the problem remain?
Step 4
From the control panel, set the paper size, type, and weight in the
Paper menu to match the paper loaded.
Does the problem remain?
Step 5
Depending on the operating system, specify the paper size from
Printing Preferences or Print dialog.
Does the problem remain?
Step 6
Remove paper from the tray, and then turn it over.
Does the problem remain?
Step 7
Make sure that the paper loaded is from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you use it.
Does the problem remain?
Step 8
Make sure that the printer supports the paper loaded.
Is the paper supported?
Diagnostics and troubleshooting
55
Yes No
Go to step 3. Go to step 2.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
Go to step 7. The problem is
solved.
Go to step 8. The problem is
solved.
Contact the next Go to step 9.
level of support.
4514-330