Troubleshooting - KING One Pro KOP4800 Owner's Manual

Symptom/Message
"SmartCard Not Inserted"
message (021) on startup .
My remote is not working .
Complete Signal Loss -
015A
Channel Signal Loss - 004
WALLY RECEIVERS
Possible Cause
SmartCard is not fully seated in Wally
slot .
Remote is in wrong mode .
Your batteries may need to be re-
placed .
Your remote is not currently paired
with your receiver .
Obstructions to the KING One Pro's
view of the southern sky, such as tree
branches, severe rain, etc .
Coax cable not connected properly
between your Wally and the KING
One Pro .
You have selected a local channel but
are outside of its spot beam area .
KING One Pro has been moved .
KING One Pro has not tracked to the
appropriate orbital slot upon channel
change .

Troubleshooting

Your SmartCard is located on the left side of
the Wally . Pull out the SmartCard and insert it
back into the slot . Make sure the arrow on the
SmartCard is facing up and is inserted first into
the receiver . If there is not a SmartCard in your
receiver please call 1-800-333-DISH .
If you think the remote is paired, but in the wrong
mode, press the "SAT" button on the left side of
the remote .
Check to make sure the batteries are properly
inserted in your remote . If "SAT" on the front top
of the remote does not light up when you press
the SAT button on the left side of the remote,
replace the batteries .
To pair your remote, press the "SYS INFO" but-
ton on the front of the Wally and then press the
"SAT" button on the left side of your remote .
Make sure nothing is blocking the KING One
Pro's view of the southern sky, such as tree
branches, severe rain, or other obstructions .
Check that the coax cable between your Wally
and the KING One Pro is connected properly
and hand-tightened .
First, verify you have reception by selecting a
nationally broadcast channel (CNN, ESPN, etc .) .
Then call DISH at 1-800-333-DISH to have your
locals switched to your current area .
If KING One Pro has been moved, initiate a new
scan .
There may be an obstruction blocking signal
from the newly chosen satellite .
Verify there are no obstructions, or move KING
One Pro to have a better view of southern sky
and initiate a new scan . Once your system has
found its satellites, it may take a few minutes
to download the electronic program guide and
acquire signal before live TV appears .
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