KING VQ4500 Troubleshooting Manual
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KING VQ4500 Troubleshooting Manual

Tailgater hdtv system
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See also: Owner's Manual , Quick Reference Manual
VQ4500

TROUBLESHOOTING GUIDE

For VQ4500 KING
Tailgater
HDTV System
®
®
11200 Hampshire Avenue South, Bloomington, MN 55438
PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com

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Summary of Contents for KING VQ4500

  • Page 1: Troubleshooting Guide

    VQ4500 TROUBLESHOOTING GUIDE For VQ4500 KING Tailgater HDTV System ® ® 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com...

  • Page 3: Table Of Contents

    KING TAILGATER OPERATION ........

  • Page 4: Introduction

    The satellite TV market is expanding and changing. The KING Service Department stays up to date with the latest information to assist you in keeping troubleshooting and repair time to a minimum.

  • Page 5: Warranty Information

    4) Technician must call KING before performing any work for which warranty labor reimbursement will be submitted to KING. A KING technician will issue a Service Order Number and specify the allotted time for the repair. If repairs will take longer than the allotted time, and the servicing dealer wishes to receive proper reimbursement, the technician must receive prior authorization to exceed the allotted time.

  • Page 6: Connections

    CONNECTIONS Section 3 Page 4...

  • Page 7: Block Times

    BLOCK TIMES Section 4 REPLACEMENT PROCEDURE TIME IN MINUTES Actuator Unit Elevation Motor Azimuth Motor / Potentiometer Main Circuit Board / Tilt Board* NOTE: See sections 11-13 for detailed instructions. Page 5...

  • Page 8: King Tailgater Operation

    Section 5 FOR NEW RECEIVERS, YOU MUST FOLLOW THE FIRST TIME SETUP PROCEDURE STARTING BELOW. AFTER THIS FIRST TIME PROCEDURE, YOU CAN USE “STANDARD KING TAILGATER OPERATION” STARTING ON PAGE 10. FIRST TIME KING TAILGATER OPERATION WITH NEW RECEIVER MAKE SURE TO INSTALL THE BATTERIES IN THE RECEIVER’S REMOTE CONTROL (INCLUDED WITH REMOTE CONTROL).
  • Page 9 IN STEPS 2-6, DO NOT BLOCK THE KING TAILGATER’S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME! NOTE: Even you can block signal if you are standing too close to the antenna unit. IMPORTANT! If you move the antenna unit any time during or after the scan, you will have to repeat steps 2-6.
  • Page 10 The receiver will download software for the KING Tailgater. This step may take 20-25 minutes. 5. The receiver will reset and the Mobile Antenna Setup Screen will appear. Repeat steps 2-4 to start a second scan. The unit will scan a second time.
  • Page 11 This may take up to 10 minutes to complete (potentially longer if an external hard drive is connected). This completes the setup for new receivers. You may now use STANDARD KING TAILGATER OPERATION starting on the next page for subsequent use. Page 9...
  • Page 12 Note: If the Mobile Antenna Setup screen does not display, press MENU, 6, 1, 1 on your remote. Highlight the “Check Switch” button then press SELECT on your remote. IN STEPS 1-5, DO NOT BLOCK THE KING TAILGATER’S LINE OF SIGHT TO THE SATELLITES...
  • Page 13 2. Highlight the state you are currently in from the state menu. Press SELECT. 3. Verify “Scan” is highlighted. Press SELECT. The scan will begin and may take up to several minutes to complete. This screen will display during the scan. 4.
  • Page 14 OPERATING NOTES: IF YOU MOVE THE KING TAILGATER OR THE VEHICLE, YOU WILL HAVE TO REPEAT STEPS 1-5 TO REACQUIRE THE SATELLITES AND RESTORE PROGRAMMING. Due to the low look angle for the 129 satellite in the northeastern region of the United States, you may experience difficulty viewing programming from the 129 satellite while in this area.
  • Page 15 This page intentionally left blank. Page 13...

  • Page 16: Second Receiver Operation

    SECOND RECEIVER OPERATION Section 6 Antenna locked on INITIAL SETUP FOR SECOND RECEIVER receiver connected! 1. With the antenna locked on the satellite and the second receiver connected to the antenna unit’s AUX port coax, use your DISH remote control and press MENU, 6, 1, 1 to display the Receiver sold separately.
  • Page 17 DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER After completing the steps on the previous page, reset the second receiver by pressing the POWER button on the front panel for 10 seconds. The TV picture will go away and should reappear within two minutes. The receiver will then download the program guide to show only the channels available on the current satellite as determined by the channel selected on the main receiver.

  • Page 18: Troubleshooting

    TROUBLESHOOTING Section 7 Symptom/Message Possible Cause Troubleshooting Complete Signal Loss - 015 Obstructions to the antenna’s 1) Make sure nothing is blocking the antenna’s view view of the southern sky, such of the southern sky, such as tree branches, severe as tree branches, severe rain, rain, or other obstructions.
  • Page 19 Symptom/Message Possible Cause Troubleshooting Channel Signal Loss - 004 Antenna has not tracked to the 1) Unplug the power cord of your receiver for 10 appropriate orbital slot upon seconds and plug it back in. It may take up to 5 channel change.
  • Page 20 Symptom/Message Possible Cause Troubleshooting Over-the-Air Antenna The quality of reception and 1) Check that the wiring between your DISH receiver Channels Missing - Error number of over-the-air (OTA) and your over-the-air antenna is configured channels available depends on, properly. among other things, the type 2) Unplug the power cord of your receiver for 10 and positioning of your OTA seconds and plug it back in.
  • Page 21 Symptom/Message Possible Cause Troubleshooting Guide Information Not Your receiver was not powered 1) Unplug the power cord of your receiver for 10 Available off at night to receive the nightly seconds and plug it back in. It may take up to 5 electronic program guide minutes for your receiver to power back on.

  • Page 22: Connection Diagram For Flowchart

    CONNECTION DIAGRAM FOR FLOWCHART Section 8 Page 20...

  • Page 23: Vq4500 Flowchart

    VQ4500 FLOWCHART Section 9 Page 21...
  • Page 24 Page 22...
  • Page 25 Page 23...

  • Page 26: Definition Of Terms

    DEFINITION OF TERMS Section 10 SIGNAL STRENGTH: Intensity of signal received from the satellite. “DIRECT LINE OF SIGHT” An unobstructed path from the satellite to the antenna. Any tall objects such as poles, trees, buildings, mountains, even people standing close to the antenna unit, can block the signal from reaching the dish.

  • Page 27: Replace Elevation Motor

    REPLACE ELEVATION MOTOR Section 11 Page 25...

  • Page 28: Replace Azimuth Motor And Pot Assembly

    REPLACE AZIMUTH MOTOR AND POT ASSEMBLY Section 12 Page 26...
  • Page 29 Page 27...

  • Page 30: Replace Main And Tilt Circuit Boards

    REPLACE MAIN AND TILT CIRCUIT BOARDS Section 13 Page 28...
  • Page 31 Page 29...

  • Page 32: Warranty Consideration Form

    Page 30...
  • Page 33 NOTES: Page 31...
  • Page 34 NOTES: Page 32...
  • Page 36 Simply better, by design. ™ 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com © 2015 KING 22172 Rev A, KING Tailgater Troubleshooting Guide...

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