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SYMPTOM
Unit does not find satellite.
(STATUS light flashes red or green.)
STATUS light flashes orange.
STATUS light does not stop rapidly flashing
red and green.
STATUS light does not turn on or is dim.
STATUS light is steady green but no picture.
Antenna begins searching but then shuts off
by itself.
Picture freezes, pixelates, or is
temporarily lost.
STATUS light is steady green but no picture.
TROUBLESHOOTING
Section 7
POSSIBLE REASON
STATIONARY USE
Did not hold ON/SEARCH button for
3 FULL SECONDS.
Before search: bad coax connection.
After unsuccessful search
(approximately 25 minutes):
obstruction in line of sight
between antenna and satellite.
Self check failed: potential motor problem.
Bad power source (low voltage).
Bad power or controller cable
connection at antenna unit.
Bad controller cable connection at controller.
Satellite receiver is off or requires reset.
KING Dome is factory set for DIRECTV Single
Satellite 101 and you have a different service.
Low voltage/power.
IN-MOTION USE
Objects such as bridges, buildings, and trees
may temporarily block signal from reaching the
antenna.
Satellite receiver is off or requires reset.
KING Dome is factory set for DIRECTV Single
Satellite 101 and you have a different service.
COURSE OF ACTION
Hold ON/SEARCH button for
3 FULL SECONDS.
Check external coax connections.
Verify coax cable is connected to
correct port on receiver.
Move vehicle to have unobstructed
view of southern sky.
Turn receiver on or reset.
Configure the KING Dome for your
service (page 13).
Charge batteries.
Install AC to DC power converter
to power KING Dome and supply
consistent voltage.
Problem will stop when objects no
longer block signal.
Turn receiver on or reset.
Configure the KING Dome for your
service (page 13).
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