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The KING WiFiMax doesn't power on (no blue lights on front).
Make sure power supply plug is securely inserted into back of KING WiFiMax. Make sure the
power supply is plugged into a known good power outlet.
I can't find the network KING_XXXXXX_5G or KING_XXXXXX.
Make sure your KING WiFiMax is plugged in. It may take up to a minute for these networks to
appear. Some older devices may be unable to see the 5GHz network. This is completely okay;
just use the KING_XXXXXX network.
I can't access the KING WiFiMax setup screen.
Go to your smart phone or tablet's settings page and make sure you are connected to your KING
WiFiMax's network.
I can't enter a password in the designated box.
Choose WPA/WPA2-PSK under "Encryption Mode" (right above the password box) to enable
password protection.
When I tap on Upstream WiFi Name I don't see the network I want in the list of networks.
If there are more networks in the list than can appear in the box, you will need to scroll up or
down in the box to see them all.
If a network is very far away or very weak, the KING WiFiMax may not be able to see it, or may
not offer it as an option. Try scanning again for networks by clicking on the blue circular arrows. If
your network is still not offered as an option, try moving your KING WiFiMax to a location closer
to your desired network.
When my router reboots, it gets stuck at 100% and won't finish rebooting.
Try reloading the page. (If the page won't load, make sure your device is still connected to the
KING WiFiMax. It may have disconnected during the reboot.)
The KING WiFiMax doesn't seem to extend the range of my Wi-Fi, or has trouble picking up
signal from my source.
Make sure all 3 antennas are pointing up. If wall mounting, antennas must be rotated to point up
(or down) as well.
Certain types of obstructions (other vehicles, buildings, or large amounts of metal) can reduce
signal levels. Try relocating the KING WiFiMax.
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TROUBLESHOOTING
Let us help!
KING Customer Service
952-345-8147
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