Troubleshooting Tips - FLIR PT-606Z HD Installation Manual

2 Basic Operation and Configuration
2.6

Troubleshooting Tips

If help is needed during the installation process, contact a local FLIR representative. FLIR Systems,
Inc. offers a selection of training courses to help get the best performance and value from the thermal
imaging camera. Find out more at the FLIR training web page: http://www.flir.com/training.
No video: Check the video connection at the camera and at the display. If the connectors appear to
be properly connected but the camera still does not produce an image, ensure that power has been
properly applied to the camera and the circuit breaker is set properly. If a fuse was used, be sure the
fuse is not blown. If the video cabling is suspected as a possible source of the problem, plug a monitor
into the RCA connection inside the camera and determine if it produces an image.
If the camera still does not produce an image, contact the FLIR dealer or reseller who provided the
camera, or contact FLIR directly (contact information is provided on the rear cover of this manual).
Performance varies with time of day: It may be possible to observe differences in the way the
camera performs at different times of the day, due to the diurnal cycle of the sun. Recall that the
camera produces an image based on temperature differences.
At certain times of the day, such as just before dawn, the objects in the image scene may all be roughly
the same temperature, compared to other times of the day. Compare this to imagery right after sunset,
when objects in the image may be radiating heat energy that has been absorbed during the day due to
solar loading. Greater temperature differences in the scene generally will allow the camera to produce
higher-contrast imagery.
Performance may also be affected when objects in the scene are wet rather than dry, such as on a
foggy day or in the early morning when everything may be coated with dew. Under these conditions, it
may be difficult for the camera to show the temperature the object itself, rather than of the water
coating.
Unable To Communicate Over Ethernet: First check to ensure the physical connections are intact
and that the camera is powered on and providing analog video to the monitor. When the camera is
turned on, confirm the camera IP address is shown on the Analog Visible Video monitor after
approximately 90 seconds.
Confirm that the IP address for the PC is on the same network as the camera.
By default the camera will broadcast a discovery packet two times per second. Use the FLIR Discovery
http://www.flir.com/security/display/?id=73533) or a packet sniffer utility such
Network Assistant (DNA):
as Wireshark and confirm the packets are being received by the PC from the camera.
Determine if Windows Personal Firewall is blocking the packets. Turn off the firewall or add an
exception for the client program. Typically when a program runs for the first time, a pop-up notification
may ask for permission to communicate on the network. Select the check boxes (domain/private/
public) that are appropriate for the network.
Unable to View Video Stream: If the video stream from the camera is not displayed in a client
program, it could be that the packets are blocked by the firewall, or there could be a conflict with video
codecs that are installed for other video programs.
When displaying video with FLIR Latitude or a VMS for the first time, the Windows Personal Firewall
may ask for permission to allow the video player to communicate on the network. Select the check
boxes (domain/private/public) that are appropriate for the network.
427-0075-01-12 Version 110 November 2017 43