Troubleshooting Tips; Camera Not Discovered - FLIR PT-602CZ Installation Manual

2
Verify Camera Operation
2.6

Troubleshooting Tips

If you need help during the installation process, contact your local FLIR representative or, call 877-
773-3547 inside the US.
Before using serial communications, it may be necessary to configure the camera's serial interface to
operate with the other serial device. For more information, refer to section 3.3 "Serial Remote Menu"
on page 3-4.
2.6.1

Camera not discovered

By default the camera will broadcast a "discovery" packet two times per second. When FSM starts up,
it listens to the network for the discovery packets. If no cameras are listed in the Discovered Servers
list, press the Refresh button. If the list is still empty, it indicates no discovery packets were received.
This could be due to a wide variety of problems with the network, the PC, or the camera.
First check to ensure the physical connections are intact and that the camera is powered on and pro-
viding analog video to the monitor. Confirm that the IP address for the PC (for example,
192.168.250.1) is on the same network as the camera. When the camera is turned on, confirm the
startup information is displayed on the analog monitor after approximately 90 seconds. For example:
S/N: 1234567
IP Addr: 192.168.250.116
PelcoD (Addr:1): 2400 SW
Next determine if Windows Personal Firewall is blocking the packets. You can turn off the firewall or
add an exception for the FSM program. Typically when FSM runs for the first time, a pop-up
notification may ask for permission to allow the FLIR Sensors Manager (fsm.exe) to communicate on
the network, as in the following notification. Select the check boxes that are appropriate for your
network.
If necessary, use a packet sniffer utility such as Wireshark to capture packets and confirm the packets
are being received by the PC from the camera.
2-8 PT-602CZ-12 Rev 100 April 2012