Connectivity Troubleshooting - Whirlpool WFC8090GX Service Manual

CONNECTIVITY
Troubleshooting Guide
Connection Status
Washer/dryer is not connected
Washer/dryer is attempting to connect to home WiFi router
Washer/dryer is connected to home WiFi router, but
Whirlpool™ app or Smart Grid functions do not work
Washer/dryer is connected to home WiFi router, and the
Whirlpool™ app works
If you experience
Washer/dryer is not
connected to home WiFi
router (WiFi icon is OFF)
WiFi icon does not light
at all after pressing the
Connect button
Washer/dryer is connected
to home WiFi router, but
Whirlpool™ app or Smart
Grid functions do not work
5-6 Whirlpool Smart All-In-One Washer & Dryer
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Connectivity Troubleshooting

Possible Causes
The washer/dryer may be in
standby mode.
The washer/dryer has never
been connected to the home
WiFi router.
The washer/dryer has been
connected to the home WiFi
router, but washer/dryer WiFi
is OFF.
Lost connection to home WiFi
router.
Weak signal strength or signal
interference between the
washer/dryer and router.
Something may be wrong with
the washer/dryer.
Smart Grid features on the
washer/ dryer may be OFF.
Connection to the Whirlpool™
app and Smart Grid service
may be unavailable.
User account has not been
properly set up, or the
washer/dryer has not been
registered in an account.
Control Panel Indicator Lights
• WiFi icon is OFF
• Smart Grid icons are OFF
• WiFi icon is blinking slowly
• WiFi icon is ON
• Blue Smart Grid icon is blinking slowly
• WiFi icon is ON
• Blue Smart Grid icon is either ON or OFF – it is not blinking
Touch the POWER button on the washer and observe indicators.
All indicator lights are off when in standby mode.
See "Connectivity Guide" in this section, pages 5-3 & 5-4.
Press CONNECT. The WiFi icon should blink while connecting
(this may take up to 2 minutes).
Check whether the router is on and working with other
computers or devices in the home (able to access the Internet).
Try to place the wireless router closer to the washer/dryer.
It may be necessary to install a WiFi range extender.
Unplug or disconnect washer/dryer power for 30 seconds.
Return power. Repeat WiFi connect process.
Verify that the washer/dryer operates correctly except for not
being able to connect.
Check whether either Smart Grid indicator is on continuously.
Touch CONNECT to turn Smart Grid feature on.
Check if the blue Smart Grid indicator is blinking.
See "Connectivity Guide" in this section or the Whirlpool™
app directly for account setup and washer/dryer registration
instructions.
Verify that the washer/dryer is paired with the customer
account in the app.
Verify correct e-mail address, mobile number, and notification
preferences.
Solution