Enabling Error Code Reporting; Turning Error Code Reporting Off; Error Code Troubleshooting - AMX Enova DGX 100 Series Hardware Reference Manual

For the following instructions, establish serial control and open a terminal emulation program, e.g., the terminal in NetLinx
Studio (Tools/Terminal Session).

Enabling Error Code Reporting

1.
Enter $ERR=1!
2.
The system responds with a V.
NOTE:
If the power is cycled after this procedure, you will need to enable error code reporting again.

Turning Error Code Reporting Off

1.
Enter $ERR=0!
Most Common System Error Code
Error Code
EFF8002

Error Code Troubleshooting

Error codes can appear either on the Control Panel LCD or in a terminal emulation program, e.g., the terminal in NetLinx
Studio (Tools/Terminal Session).
When you are using a Control Panel, one of the most common troubleshooting strategies is to resend the command to
see if the error was simply a timeout error.
When you are using BCS commands, one common troubleshooting strategy is to enter the command again. Often the
command has just been entered incorrectly (e.g., omitting an output in a Change command). In other cases, the
command has specified a value that is not valid (e.g., a global preset number that does not correspond to a defined
global preset).
If the error code persists after correcting and resending the command, contact technical support.
Enova Digital Media Switchers - Hardware Reference Manual
Name Meaning
Enclosure The operation was not completed
timeout error before the timer expired.
Basic Troubleshooting Strategies
• Resend the command.
• Check the power indicators.
• Check that the command was sent using the correct
virtual matrix.
Control Panel
80