Troubleshooting Solutions; Ip Address Issues; The Ip Phone Does Not Get An Ip Address; Solving The Ip Conflict Problem - Yealink W60P Administrator's Manual

Troubleshooting Solutions

This section describes solutions to common issues that may occur while using the IP phone. Upon encountering a case
not listed in this section, contact your Yealink reseller for further support.
Topics

IP Address Issues

Time and Date Issues
Phone Book Issues
Audio Issues
Firmware and Upgrading Issues
System Log Issues
Password Issues
Power and Startup Issues
Other Issues
Base Issue
Handset Issues
Register Issue
Display Issue
Upgrade Issue
IP Address Issues

The IP phone does not get an IP address

Do one of the following:
If your phone connects to the wired network:
Ensure that the Ethernet cable is plugged into the Internet port on the IP phone and the Ethernet cable is not loose.
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Ensure that the Ethernet cable is not damaged.
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Ensure that the IP address and related network parameters are set correctly.
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Ensure that your network switch or hub is operational.
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Solving the IP conflict problem

Do one of the following:
Reset another available IP address for the IP phone.
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Check network configuration via handset user interface at the path OK->Settings->System Settings->Network
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(default PIN: 0000) ->Basic->IPv4 (or IPv6). If the Static IP is selected, select DHCP instead.

Specific format in configuring IPv6 on Yealink IP phones

Scenario 1:
If the IP phone obtains the IPv6 address, the format of the URL to access the web user interface is "[IPv6 address]" or
"http(s)://[IPv6 address]". For example, if the IPv6 address of your phone is "fe80::204:13ff:fe30:10e", you can enter the
URL (for example, "[fe80::204:13ff:fe30:10e]" or "http(s)://[fe80::204:13ff:fe30:10e])" in the address bar of a web browser
on your PC to access the web user interface.
Scenario 2:
Troubleshooting Solutions
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