Appendix A: Troubleshooting Viewing Input From Computers - SMART Board SBID-MX265 User Manual

Appendix A
Troubleshooting viewing input from
computers
This appendix explains how to troubleshoot issues with connected computers.
NOTE
For hardware troubleshooting information, see SMART Board MX series interactive displays
installation and maintenance guide (smarttech.com/kb/171257).
Issue
There is an issue with the image.
No signal appears on the screen.
There is an issue with touch.
Touch is not working or is not
accurate
21 smarttech.com/kb/171284
Solutions
See the SMART Board MX series interactive displays installation and
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maintenance guide (smarttech.com/kb/171257).
Connect the computer to one of the display's video input connectors.
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NOTE
In the input source menu, video input connectors that have a device
connected are blue.
If you're using two connected video cables, use one longer cable or move the
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computer so it's within a single cable length of the display. Make sure the cable
length is within the maximum length specified in the display's specifications.
The computer is using a video resolution or refresh rate that the display doesn't
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support. Set the computer to a supported resolution and refresh rate.
Make sure the computer hasn't entered Sleep mode. Press a key on your
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computer's keyboard to wake it up.
If touch interactivity is slow, close some open applications on the computer.
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Make sure the USB cable is securely fastened to both your computer and the
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display.
Make sure the USB cable is not longer than the maximum specified in the
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display's specifications.
Use a USB 2.0 cable and make sure it's connected to the correct USB connector
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that's associated with the video input source.
See the SMART Board MX series interactive displays installation and
maintenance guide (smarttech.com/kb/171257).
Make sure the latest version of SMART Product Drivers is installed on your
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computer. SMART Board MX series interactive displays require SMART Product
Drivers 12.10 or later.
See smarttech.com/downloads.
Remove any USB cable extenders. For best results, use a USB cable that's no
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longer than 16' (5 m).