DSC 3G4010 Installation Manual page 17

# of
Flashes
Trouble Type
Red Blue
3 On Supervision Trouble
4 On Tamper Trouble
The Red light will flash to indicate various trouble conditions outlined previously. If multiple trouble conditions are present, the
red light will flash according to the highest priority trouble. For example, if both a 3G4010 wireless network trouble (one flash)
and a low battery trouble (two flashes) are present; the red light will flash one time. Once the 3G4010 wireless network trouble
condition is corrected, the red light will then begin flashing two times.
The control panel is displaying a
telephone line trouble condition
The control panel displays a
communication trouble condition
No signals are received at the central
station but no trouble condition is
displayed
Not receiving internal signals generated
directly from the 3G4010
The phone line is seized when the
3G4010 is connected
Removing/Connecting the antenna
Enrolling a 3G4010
SIM card activation period
Checking SIM status
Critical Shutdown on 3G4010 backup
battery (with no DC input applied)
Contact your central station to verify they are not experiencing any receiver
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issues.
Ensure the front cover is secured and the case tamper is closed.
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General Troubles With Your System
Ensure T1 and R1 of the 3G4010 are wired to the TIP and RING terminals of
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the control panel.
If the 3G4010 is being used as the primary communicator, the blue light will
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always be OFF.
If the 3G4010 red light is FLASHING, refer to the troubleshooting chart in this
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guide.
Ensure the panel is programmed for Contact ID or SIA.
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Ensure the control panel does not indicate a TLM trouble condition.
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If the 3G4010 red light is FLASHING refer to the troubleshooting chart in this
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guide.
Ensure the control panel has a central station phone number programmed.
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Ensure the control panel has the correct account number programmed.
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Verify the reporting codes are programmed or the auto Contact ID option is
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enabled.
Ensure the control panel communicator is enabled.
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Connect a handset to T1 and R1 of the 3G4010 in monitor mode to verify the
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control panel is trying to communicate.
Ensure the 3G4010 was initialized with the correct account number. This can
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be checked by logging into the C24 Communications website.
Ensure that there are no trouble conditions on the 3G4010.
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Verify correct phone line wiring.
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Ensure the Ringer Equivalency Number (REN) is not being exceeded on the
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line.
General Information
To remove the antenna from the 3G4010, place your thumb on the end of the
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connector at the modem, then place a screwdriver between the modem and
connector. Gently turn the screwdriver away to 'pop' out the connector from the
modem.
To install the antenna, firmly push the connector into the modem until it 'snaps'
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into place.
The 3G4010 can be enrolled by going through the GVRU voice prompt, and
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completing the activation of the SIM card, and the initialization of the 3G4010.
The 3G4010 can also be enrolled using the C24 Communications website
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(www.connect24.com) or the C24 Communications mobile site
(m.connect24.com).
A SIM card can take up to 24 hours to be activated by the provider. However, it
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typically takes less than an hour for the SIM card to be activated.
Go to www.connect24.com and login. A search can be performed for a specific
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account and its current status
SIM status can also be checked through the GVRU.
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If the 3G4010 backup battery is used and is below 10.5VDC, the unit will go
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into critical shutdown.
The critical shutdown state will be displayed by the red light flashing followed
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by the blue and two green lights flashing.
The lights will continue to flash in this sequence until the battery is charged
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above 12.4VDC.
17
Trouble Notes