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Programming Manual for Digital Key Telephone System
300 & LDK-100
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Calls Answered – The number of answered
calls by all active attendants during the
measuring hour.
-
Calls Abandoned – The number of calls
which ring at attendant and is dropped before
answering at attendant.
Calls Held-Abandoned – The number of
-
calls which is dropped while the call is in hold
mode. Held calls which is time out and
recalled are included in this call count.
-
Calls Held – The number of calls which
answered by attendant and placed on hold
state by attendant.
-
Time Available – The time duration which
the attendants don't answer the calls but, are
available to handle new calls. Measured with
minutes.
Time Talk – The total time during measuring
-
interval
(the
attendants
converse with a CO line). Talk time is not
started until the call is answered by attendant.
The duration of time between call termination
and
answering
accumulated as Time Available or Time Talk.
Time Held – The total amount of time which
-
attendants have calls on hold.
-
Time No Answer – The average amount of
time that calls in queue and/or ringing at
attendant before the caller hangs up.
-
Speed of Answer – The average elapsed
time from when a call is terminated by
attendant to when the call is answered by an
attendant.
Type – Type of attendant (system, main
-
tenancy)
To print the Attendant Traffic Report at system
attendant,
1. Press the [TRANS/PGM] button.
2. Dial 0124.
3. Select Measurement Time type.
4. Press the [HOLD/SAVE] button.
Traffic Analysis - Calls
Description
are
active
at
attendant
is
LDK system supports the following report to
analyze the call status of the system.
Call Summary Report
The system may monitor all day's call traffic and
generate this report that shows call status of last
hour, today's peak time, yesterday's peak time,
yesterday's total and today's total.
Call Hourly Report
The system may analyze the call overload by
showing the last 24hour's per hour call.
This report provides the following information
field.
-
Analysis Start Hour – Starting time of hour
duration which the data is recorded
Number of Calls Completed – The total
-
number of calls completed or answered
during the listed hour.
or
To print the Call Summary Report at System
Attendant,
1. Press the [TRANS/PGM] button.
not
2. Dial 0125.
3. Press the [HOLD/SAVE] button.
To print the Call Hourly Report at System
Attendant,
1. Press the [TRANS/PGM] button.
2. Dial 0126.
3. Press the [HOLD/SAVE] button.
Traffic Analysis – H/W Unit
Description
LDK system supports the following report to
analyze the usage of HW unit resources of the
system such as Tone Receiver, VMIB.
H/W Usage Summary Report
This report helps user to understand whether the
system has enough H/W unit resources such as
DTMF Receiver, VMIB, CPTU by showing the
statistics. You can choose one of the followings;
time duration, today's peak time, yesterday's
peak time, last hour, yesterday's total and today's
total. It provides the following information field.
Type – The type of H/W unit being measured.
-
Number of Unit – The total number of
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3-27
LDK-
System Features
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