Solving USB flash drive problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
USB flash drive is not seen as a drive letter in Windows.
The drive letter after the last physical drive is not available.
USB flash drive not found (identified).
The device is attached to a USB port that has been hidden in
The device was not properly seated before power-up.
System will not boot from USB flash drive.
Boot order is not correct.
Removable Media Boot is disabled in the Computer Setup utility.
The computer boots to DOS after making a bootable flash drive.
Flash drive is bootable.
Flash drive is defective.
Solving Internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common
causes and solutions listed in the following table.
Unable to connect to the Internet.
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Chapter 6 Troubleshooting without diagnostics
Change the default drive letter for the flash drive in Windows.
Run the Computer Setup utility and enable USB ports in Advanced
> Port Options.
Ensure the device is fully inserted into the USB port before
applying power to the system
Run the Computer Setup utility and change boot sequence in
Advanced > Boot Options.
Run the Computer Setup utility and enable booting to removable
media in Advanced > Boot Options. Ensure USB is enabled in
Storage > Boot Order.
Install the flash drive only after the operating system boots.
Try a different flash drive.
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with
Plug in cable/DSL modem. You should see a "power" LED light on
the front of the cable/DSL modem.