HP ProDesk 400 G2.5 Maintenance And Service Manual

Small form factor business pc

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Maintenance and service manual (139 pages)

Disassembly instructions manual (9 pages)

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QuickSpecs

Overview

Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.

Slim Optical Drive (optional)

SD Card Reader (optional)

(2) USB 3.0 Ports (blue)

3.5mm Microphone Jack

3.5mm Headphone Output

Hard Drive Activity Light

Dual-State Power Button

NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer

and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code

Not Shown (internal)

Slots

(1) PCI 3.0 Express x16 Graphics Connector

(1) PCI Express 2.0 x1 Accessory Connector

Bays

(1) 9.5mm slimline ODD bay

(1) Media Card Reader Bay (SD)

(1) 3.5" internal bay supports both 3.5" HD/SSD internal bay or 2.5 HD/SSD internal bay (does not support a 2

HP ProDesk 400 G2.5 Small Form Factor Business PC

c04716038 — 15312 — Worldwide — Version 2— June 17, 2015

HP ProDesk 400 G2.5 Business

Small Form Factor Desktop

HDD)

Page 1

Table of Contents

Summary of Contents for HP ProDesk 400 G2.5

Page 1 QuickSpecs Small Form Factor Desktop Overview HP ProDesk 400 G2.5 Small Form Factor Business PC Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) SD Card Reader (optional) (2) USB 3.0 Ports (blue)
Page 2 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Overview PS/2 Mouse Connector (green) (6) USB 2.0 Ports (black) RS-232 Serial Connector DisplayPort Monitor Connector RJ-45 Network Connector Line-Out Audio Connector for powered devices (green) Line-In Audio Connector (blue)
Page 3 Intel® H81 Express chipset supporting Intel 4th generation Core processors, featuring integrated Intel HD Graphics  Processor support up to 65W  HP developed and engineered UEFI BIOS supporting security, manageability and software image stability  Realtek RTL8111HSH-CG GbE integrated network connection ...
Page 4: Standard Features And Configurable Components
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Standard Features and Configurable Components OPERATING SYSTEMS Preinstalled When Purchased Windows 7 Professional (32-bit) Windows 7 Professional (64-bit) Windows 7 Professional (32-bit) (available through downgrade rights from Windows 8.1 Pro) Windows 7 Professional (64-bit) (available through downgrade rights from Windows 8.1 Pro)
Page 5 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Standard Features and Configurable Components Intel HD Graphics 4600 Supports DDR3 memory up to 1600 MT/s data rate Intel® Core™ i5-4590S Processor Up to 3.7 GHz Max. Turbo Frequency (3.0 GHz base frequency)
Page 6 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Standard Features and Configurable Components Intel® Core™ i3-4170 Processor Up to 3.7 GHz Base Frequency 3 MB cache, 2 cores, 4 threads Intel HD Graphics 4400 Supports DDR3 memory up to 1600 MT/s data rate Intel®...
Page 7 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Standard Features and Configurable Components Intel® Pentium® G3430 Processor Up to 3.3 GHz Max. Turbo Frequency (3.3 GHz base frequency) 3 MB cache, 2 cores, 2 threads Intel HD Graphics Supports DDR3 memory up to 1600 MT/s data rate Intel®...
Page 8: Adapters And Cables
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Standard Features and Configurable Components Intel® Celeron™ G1830 Processor 2.8 GHz base frequency 2 MB cache, 2 cores, 2 threads Intel HD Graphics Supports DDR3 memory up to 1333 MT/s data rate Intel®...
Page 9 (for Windows 7) and 36 GB (for Windows 8.1) of system disk is reserved for the system recovery software. Optical Disc Drive HP 9.5mm Desktop G2 Slim DVD-ROM Drive HP 9.5mm Desktop G2 Slim SATA BDXL Blu-Ray Writer HP 9.5mm Desktop G2 Slim SuperMulti DVD Writer Drive Media Card Reader*...
Page 10 Key features of the HP BIOS include:  Deployment and manageability - HP BIOS provides several technologies that help integrate the HP ProDesk 400 G2.5 SFF Business PC into the enterprise, such as PXE, and F10 Setup support for 12 languages.
Page 11  HP BIOS Protection – prevents unauthorized updates or changes to the BIOS due to malware, viruses, or malicious BIOS updates. Based on NIST SP800-147 policy guidelines. *BIOS Absolute Persistence module is shipped turned off, and will be activated when customers purchase and activate a subscription.
Page 12: Service And Support
*Models configured with Intel Core processors have the ability to utilize advanced security protection for online transactions. IPT, used in conjunction with participating web sites, provides double identity authentication by adding a hardware component in addition to the usual user name and password. IPT is initialized through an HP Client Security module.
Page 13 Standard Features and Configurable Components NOTE 2: On-site service may be provided pursuant to a service contract between HP and an authorized HP third-party provider, and is not available in certain countries. Global service response times are based on commercially reasonable best effort and may vary by country.
Page 14 HP Value Add Software HP ePrint Driver HP Recovery Disc Creator (Windows 7 only) HP Recovery Manager HP Support Assistant Party Foxit PhantomPDF Express for HP (available in US only – optional) Microsoft Products Buy Office Bing Search Skype Manageability...
Page 15: Technical Specifications - Operating Systems And Software
Miracast. You can use Miracast to share what you’re doing on your PC and present a slide show. For more information: http://windows.microsoft.com/en-us/windows-8/project-wireless-screen-miracast Requires an Internet connection to HP web-enabled printer and HP ePrint account registration (for a list of eligible printers, supported documents and image types and other HP ePrint details, see www.hp.com/go/businessmobileprinting).
Page 16  OpenGL 4.3  Open CL 1.2 Supported Display Resolutions and Refresh Rates Note: other resolutions may be available but are not recommended as they may not have been tested and qualified by HP Resolution Refresh Rates 800x600 60 Hz...
Page 17: Technical Specifications - Graphics
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications - Graphics 1600x900 60 Hz 1600x1200 60 Hz 1680x1050 60 Hz 1920x1080 60 Hz 1920x1200 60 Hz 1920x1440* 60 Hz 2560x1440* 60 Hz 2560x1600* 60 Hz 3840x2160* 60Hz Only supported on displays connected to the external DisplayPort connector.
Page 18 60 Hz using DisplayPort to VGA cable adaptors Supported Display Resolutions and Refresh Rates Note: other resolutions may be available but are not recommended as they may not have been tested and qualified by HP Resolution Maximum Refresh Rates (Hz) by Connection...
Page 19 This is accomplished by inserting a 2 byte parity code into every 512 byte block in the data path of the hard drive's Cache RAM. This unique parity checking performed by HP's SMART IV technology hard drives, allows for more complete error detection coverage encompassing the entire data path between the host and the hard drive.
Page 20 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Write <9.5 ms Height 1.028 in/26.11 mm Width 4.0 in/101.6 mm Depth 5.787 in/146.99 mm Weight 1.38 lb/626 g Operating Temperature 41°...
Page 21 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Single Track: 2.0 ms Seek Time (typical reads, Average: 11 ms includes controller overhead, including settling) Full-Stroke: 21 ms 1 in/2.54 cm Height (nominal) Media diameter: 3.5 in/8.89 cm...
Page 22 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Formatted Capacity 500 GB Spindle Speed 5,400 rpm +/- 0.2% Drive Type Solid State Hybrid Drive (SSHD) technology with NAND Flash...
Page 23 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Width 69.85 mm ± 0.25 Length 100.20 mm ± 0.25 Weight Up to 54 g Bandwidth Performance Sustained Sequential Up to 540 MB/s...
Page 24 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Bandwidth Performance Sustained Sequential Up to 530 MB/s Read: Sustained Sequential Up to 140 MB/s Write: Power Power consumption: Active: Typical 250mW; Idle: Typical 50mW...
Page 25 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Power Power consumption: Active: Typical 250mW; Idle: Typical 50mW Mean Time Between Failure (MTBF) 1,500,000 hours Environmental Operating Temperature: 32° to 158° F (0° to 70° C)
Page 26 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Formatted Capacity 500 GB Architecture Self-Encrypting (SED) Solid State Drive with SATA interface. Interface Serial ATA (6.0 Gb/s) Form Factor 2.5 inch Height 6.80 mm ±...
Page 27 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Width 69.85 mm ± 0.25 Length 100.20 mm ± 0.25 Weight Up to 73 g Bandwidth Performance Sustained Sequential Up to 520 MB/s...
Page 28 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Length 100.45 mm max Weight Up to 78 g Bandwidth Performance Sustained Sequential Up to 540 MB/s Read: Sustained Sequential Up to 490 MB/s...
Page 29 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Mean Time Between Failure 1,500,000 hours (MTBF) Environmental Operating Temperature: 32° to 158° F (0° to 70° C) (all conditions, non-condensing)
Page 30 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Hard Disk and Solid State Storage Relative Humidity: 5% to 95% Environmental (all conditions, non-condensing) Shock: 1,500 G/0.5 ms c04716038 — 15312 — Worldwide — Version 2— June 17, 2015...
Page 31 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications - Removable Storage HP 9.5mm Desktop G2 Slim SuperMulti DVD Writer Drive Height 9.5 mm height Orientation Either horizontal or vertical Interface type SATA/ATAPI Disc recording capacity Up to 8.5 GB DL or 4.7 GB standard Dimensions (W x H x D) 5.04 x 0.37 x 5.0 in (128 x 9.5 x 127 mm) without bezel...
Page 32: Technical Specifications - Removable Storage
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications - Removable Storage Maximum Wet Bulb 84° F (29° C) Temperature HP 9.5mm Desktop G2 Slim SATA BDXL Blu-Ray Writer Height 9.5mm height Orientation Either horizontal or vertical Interface type SATA/ATAPI...
Page 33 Environmental conditions Relative Humidity 10% to 80% (operating - non-condensing) Maximum Wet Bulb 84° F (29° C) Temperature HP 9.5mm Desktop G2 Slim DVD-ROM Drive Height 9.5mm Orientation Either horizontal or vertical Interface type SATA/ATAPI Dimensions (W x H x D) 5.04 x 0.37 x 5.0 in (128 x 9.5 x 127 mm) without bezel...
Page 34 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications - Removable Storage DC Current 5 VDC - <1000 mA typical, < 1600 mA maximum Temperature 41° to 122° F (5° to 50° C) Environmental (all conditions Relative Humidity...
Page 35: Technical Specifications - Memory
Technical Specifications – Memory SYSTEM MEMORY SUPPORT The HP ProDesk 400 G2.5 Business PC supports the 4 generation Intel® Core™ processor family. Based on a new PC micro- architecture, the processor is designed for a two-chip platform consisting of a processor and Platform Controller Hub (PCH). Unlike previous generations, the 4 generation Intel®...
Page 36 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Networking/Communication Realtek RTL8111HSH-CG GbE 10/100/1000 Ethernet Features 10 Mbit/s operation (10BASE-T; IEEE 802.3i; IEEE 802.3 clauses 13-14) 100 Mbit/s operation (100BASE-TX; IEEE 802.3u; IEEE 802.3 clauses 21-30) 1000 Mbit/s operation (1000BASE-T;...
Page 37 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Networking/Communication  5.47 - 5.725 GHz 5.825 - 5.850 GHz Note: Indonesia no support this band) Antenna Structure 2 transmit; 2 receive (2x2) Data Rates 802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps 802.11b: 1, 2, 5.5, 11 Mbps...
Page 38 5. WLAN supplier's client utility is required for Cisco Compatible Extensions support with Microsoft Windows XP. WLAN may also be compatible with certain third-party software supplicants. WLAN supplier IHV extensions required for Cisco Compatible Extensions support for Microsoft Windows Vista. HP Integrated Module with Bluetooth 4.0+EDR Wireless Technology Bluetooth Specification 4.0+EDR Compliant...
Page 39 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Networking/Communication Power Management Self-configurable to optimize power conservation in all operating Certifications modes, including Standby, Hold, Park, and Sniff Security All necessary regulatory approvals for supported countries, including: Certifications FCC (47 CFR) Part 15C, Section 15.247 &...
Page 40 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Networking/Communication Modulation Direct Sequence Spread Spectrum BPSK, QPSK, CCK, 16-QAM, 64-QAM, 256-QAM Security  IEEE and WiFi compliant 64 / 128 bit WEP encryption for a/b/g mode only ...
Page 41 2. Maximum output power may vary by country according to local regulations. 3. Receiver sensitivity is measured at a packet error rate of 8% for 802.11b (CKK modulation) and a packet error rate of 10% for 802.11a/g (OFDM modulation). HP Integrated Module with Bluetooth 4.0+EDR Wireless Technology Bluetooth Specification 4.0+EDR Compliant...
Page 42: High Definition Audio
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Networking/Communication Personal Area Networking Profile (PAN) Human Interface Device Profile (HID) FAX Profile (FAX) Basic Imaging Profile (BIP) Headset Profile (HSP) Hands Free Profile (HFP) Advanced Audio Distribution Profile (A2DP)
Page 43: Technical Specifications - Input/Output Devices
 Limited support for Microsoft Lync 2010, Microsoft Lync 2013 Basic and Microsoft Lync Metro Mode.  Screen brightness functions supported in selected HP systems and displays. Keys 110 (US) Layout, 111 (EU) Layout – depending upon Physical Characteristics Keys...
Page 44  Protects against unauthorized access with smart card technology  Delivers even greater security when combined with a HP ProtectTools smart card and the HP ProtectTools Security Software  Combination of username and password or pin with a smart card or security token ...
Page 45 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Acoustics 50-dBA maximum sound pressure level Operating temperature 32° to 104° F (0° to 40° C) Non-operating temperature 50° to 122° F (10° to 50° C)
Page 46 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Up to 100,000 insertion Card insertions rating cycles Interface modes CCID protocol Reader performance interface USB connection Europe 2004/108/EC Electro-magnetic standards USAFCC part 15 Approvals...
Page 47 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Drop (in box) 42 in (107 cm) on concrete, 16-drop sequence Operating system support Windows® 7, Windows Vista, Windows XP Professional Approvals UL, cUL, FCC, CE, TUV GS, VCCI, BSMI, C-Tick, KCC, USB-IF, WHQL, EN/IEC 60601-1,...
Page 48 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Resolution 500 DPI Tracking speed 28 in/s (71.12 cm/s) maximum Acceleration ±15% Switch actuation 60±20 gf 3,000,000 operations (using Hasco modified Mechanical Switch life tester)
Page 49 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Dimensions 2.43 x 1.59 x 4.6 in ( 61.8 x 40.48 x 116.8 mm) (H x L x W) Weight 3.24 oz (92g) Cable length 70.9 in (180 cm)
Page 50 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Non-operating 4 g peak acceleration vibration Drop 80 cm height onto asphalt tile over concrete or equivalent, 5-drop in 5 direction except the cable face...
Page 51 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Mechanical life Minimum 200,000 revolutions Regulatory FCC, CE Mark, ICES-003-B, IP66/NEMA4X Approvals HP Parallel Port PCIe x1 Card Dimensions 0.22 x 4.76 x 3.11 in (18 x 121 x 79 mm) with bracket (H x L x W) PCI Express Spec.
Page 52 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Input/Output Devices Storage Temperature -4° to 185° F (-20° to 85° C) c04716038 — 15312 — Worldwide — Version 2— June 17, 2015 Page 52...
Page 53: Technical Specifications - Power
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Power UNIT ENVIRONMENT AND OPERATING CONDITIONS General Unit Operating Guidelines  Keep the computer away from excessive moisture, direct moisture and the extremes of heat and cold, to ensure that unit is operated within the specified operating range.
Page 54: Weights And Dimensions
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Weights & Dimensions WEIGHTS & DIMENSIONS (configured with 2TB HDD, Wi-Fi card, graphics card) Chassis (W x H x D) 270 x 95 x 317.85 mm 10.63 x 3.74 x 12.51 in System Volume 7.68 L...
Page 55 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Weights & Dimensions c04716038 — 15312 — Worldwide — Version 2— June 17, 2015 Page 55...
Page 56: Management Features
HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Miscellaneous Features MANAGEMENT FEATURES  Advanced Configuration and Power Management Interface (ACPI). Allows the system to wake from a low power mode. Controls system power consumption, making it possible to place individual cards and peripherals in a low-power or powered-off state without affecting other elements of the system.
Page 57 HP ProDesk 400 G2.5 Business QuickSpecs Small Form Factor Desktop Technical Specifications – Miscellaneous Features A diagnostic hard drive self test. It scans critical physical components and every sector of the hard drive for physical faults and then reports any faults to the user Running independently of the operating system, it can be accessed through a Windows-based diagnostics utility or through the computer's setup procedure.
Page 58: Environmental Data
Energy efficiency data listed is for an ENERGY STAR® compliant product if offered within the model family . HP computers marked with the ENERGY STAR® Logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR® specifications for computers.
Page 59 This product is in compliance with the Restrictions of Hazardous Substances (RoHS) directive - 2011/65/EC.  This HP product is designed to comply with the Waste Electrical and Electronic Equipment (WEEE) Directive – 2002/96/EC.  This product is in compliance with California Proposition 65 (State of California; Safe Drinking Water and Toxic Enforcement Act of 1986).
Page 60 Recycling geographic areas. To recycle your product, please go to: http://www.hp.com/go/reuse-recycle or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner. The EU WEEE directive (2002/95/EC) requires manufacturers to provide treatment information for each product type for use by treatment facilities.
Page 61: Communication Devices
HP 1TB 7200rpm SATA 6.0Gb/s Hard Drive QK555AA HP 128 GB SATA 3.0Gb/s Solid State Drive QV063AA HP 128 GB SED Opal 2 Solid State Drive Desktop G1K24AA HP 256 GB SATA 3D Non-SED Solid State Drive Desktop Input Devices...
Page 62: System Memory
HP USB Grey Standard Keyboard DT529AA HP USB Smart Card (CCID) Keyboard BV813AA HP USB Washable Keyboard VF097AA HP USB and PS/2 Washable Keyboard and Mouse Kit BU207AA HP USB Antimicrobial Keyboard and Mouse (China Only) K7X25AA I/O Cards and Adapters Part Number...
Page 63: After-Market Options (Availability May Vary By Region)
© Copyright 2015 Hewlett-Packard Development Company, L.P. All rights reserved. The information contained herein is subject to change without notice. The only warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Page 64: Version History
SUMMARY OF CHANGES Date of change: Version History: Description of change: June 17, 2015 From v1 to v2 Addition Added the sku number for HP 2x2 SFF Stand c04716038 — 15312 — Worldwide — Version 2— June 17, 2015 Page 64...

HP ProDesk 400 G2.5 Maintenance And Service Manual

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