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Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to
the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no
function of mouse/keyboard and external drive.
Cause
Connected USB 3.0 devices can interfere with the wireless
keyboard USB receiver.
Keyboard commands and typing are not recognized by the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in Sleep state.
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
Program in use has stopped responding to commands.
Mouse may need cleaning.
Mouse may need repair.
Computer is in Sleep state.
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Chapter 6 Troubleshooting without diagnostics
Solution
Connect the wireless keyboard USB receiver to a USB 2.0 port that
is separated from ports with USB 3.0 devices using an external
USB hub.
Solution
Shut down the computer, reconnect the keyboard, and then
restart the computer.
Shut down your computer using the mouse and then restart the
computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
CAUTION:
When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Solution
Shut down the computer using the keyboard.
Windows 10:
1.
Press the
Ctrl
and
Esc
keys at the same time (or press the
Windows logo
key) to display the Start menu.
2.
Use the
arrow
keys to scroll to and select the power icon at
the top right on the menu, and then press Enter.
3.
Use the
arrow
keys to select Shut Down, and then press
Enter.
4.
After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Shut down the computer using the keyboard then restart the
computer.
Remove the roller ball cover on the mouse and clean the internal
components.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
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