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United States and/or other countries. bound by the terms of the HP End User License Not all features are available in all editions or Agreement (EULA). If you do not accept these The information contained herein is subject to versions of Windows.
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Downloading HP PC Hardware Diagnostics Windows ............4 Using HP PC Hardware Diagnostics UEFI ................5 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....5 Before you call for support ....................6 Backing up, restoring, and recovering in Windows 10 ............. 7 Creating recovery media and backups ............
5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor. Right-click on the Windows desktop, then select Personalize or Display Settings to change display ▲ settings. – or – Select the Start icon, select Settings, and then select Personalization or System.
If you encounter issues There are several means to diagnose and resolve potential issues. HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root cause to the more complex. Steps include: Visual inspection ●...
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
Select Download HP Diagnostics UEFI, and then select Run. Download HP PC Hardware Diagnostics UEFI by product name or number (select products only) To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. ● NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. Getting started...
Creating HP Recovery media (select products only) If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To create HP Recovery media: Insert the HP Recovery media, and then restart the computer.
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Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
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