Chapter 4
Troubleshooting
Resetting the Switch
These are reasons why you might want to reset the switch to the factory default settings:
•
•
Resetting the switch deletes the configuration and reboots the switch.
Note
If you press the Express Setup button when you power on, the automatic boot sequence stops, and the
Caution
switch enters bootloader mode.
To reset the switch:
Press and hold the Express Setup button (recessed behind a small hole in the faceplate) for about 10
Step 1
seconds with a paper clip or similar object. The switch reboots. The system LED turns green after the
switch completes rebooting.
Press the Express Setup button again for 3 seconds. A switch 10/100 Ethernet port blinks green.
Step 2
The switch now behaves like an unconfigured switch. You can configure the switch by using the CLI
setup procedure described in
How to Recover Passwords
Password recovery is a feature that a system administrator can enable or disable. If password recovery
is disabled, the only way to recover from a lost or forgotten password is to clear the switch configuration
entirely. For this procedure, see the
The Cisco IE 4000 Switch Software Configuration Guide provides details about enabling and disabling
the password recovery feature and the procedure for recovering passwords.
You installed the switch in your network and cannot connect to it because you assigned the wrong
IP address.
You want to reset the password on the switch.
Appendix A, "Configuring the Switch with the CLI-Based Setup Program."
"How to Recover Passwords" section on page
Cisco IE 4000 Switch Hardware Installation Guide
Resetting the Switch
4-5.
4-5