Troubleshooting - Software; Webgui - Connection Cannot Be Established - HighPoint RocketRAID 4520 User Manual

Update RocketRAID BIOS
To update RocketRAID BIOS refer to either of these sections:
 Using a Bootable USB to update BIOS.

Updating the BIOS through WebGUI
Note: Press END to bypass the RocketRAID BIOS splash screen so you can boot up
windows and access WebGUI.

Troubleshooting - Software

If you face any software related issues involving the HighPoint RAID Management
(WebGUI), refer to the following sections for troubleshooting tips. For all other
problems, submit a support ticket at www.highpoint-tech.com/websupport.
WebGUI – Connection cannot be established
1. Check the connection of the card with its PCI Express slot. (PCIe 2.0 x8 for RR4522)
2. Check and make sure the cables are not faulty.
3. Check Device Manager (Windows) or System Report (Mac) to verify the device and
drivers are installed and detected by the OS
a.
For Windows Users
i. Open Device Manager.
ii. Click on the Storage Controller tab.
iii. Check to see if RocketRAID 4522 SAS Controller is listed.
iv. If RocketRAID 4522 SAS Controller is not listed, check to see if RAID
Controller is under Unknown devices.
v. If RAID Controller is under Unknown Devices, re-install RocketRAID
drivers.
vi. If RAID Controller is not present, recheck your hardware and cables.
b. For Mac Users:
i. Click the Apple Icon on the menu bar.
ii. Click About this Mac > System Report.
iii. Click PCI.
iv. Check to see the Type: RAID Controller and Driver Installed: Yes.
v. If Driver Installed is No, re-install the drivers.
vi. If RAID Controller is not present, recheck your hardware and cables.
c. For Linux User:
i. Open Terminal.
ii. Type command lsmod | grep 'hptiop' to check is driver is
running.
iii. Type command modinfo hptiop to check driver information.
:
46