HighPoint RocketRAID 4520 User Manual
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HighPoint RocketRAID 4520 User Manual

Rocketraid 4500 series
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RocketRAID 4520/4522 Series
User Manual
February 12
, 2018
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Revision 1.3
HighPoint Technologies, Inc.
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Summary of Contents for HighPoint RocketRAID 4520

  • Page 1 RocketRAID 4520/4522 Series User Manual February 12 , 2018 Revision 1.3 HighPoint Technologies, Inc.
  • Page 2 Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals.

  • Page 3: Table Of Contents

    Step 1: Setting Up the Hardware ...................7 Step 2: Install/Update Drivers ....................9 Step 3A: Install HighPoint RAID Management (WebGUI) ..........15 Step 3B: Installing HighPoint Command Line Interface (CLI) (Windows / Linux / FreeBSD) ........................... 19 Step 4A: Create RAID Arrays using WebGUI ..............20 Step 4B: Create RAID Array using RocketRAID BIOS (PC only) ........
  • Page 4 Appendix B-6: Event Tab ...................... 79 Appendix B-7: SHI (Storage Health Inspector) ..............80 Appendix C:WebGUI Icon Guide ..................81 Appendix D: RAID Level Reference Guide ..............83 Help ............................84 HighPoint List of Recommended Hard Drives ..............84 Contacting Technical Support .................... 84...

  • Page 5: Product Specifications

    Onboard Indicators / Alarm Buzzer Monitor Device Supported 8 6Gb/s SAS & SATA drives Backward Compatibility Backward Compatible with HighPoint RAID HBA Physical Form Factor Low Profile Dimensions 6.57” L x 2.68” H x 0.06” W RAID Feature Suite RAID 0, 1, 5, 6 , 1/0, 5/0, JBOD...

  • Page 6: Rocketraid 4520/4522 Overview

    RocketRAID 4520/4522 Overview Figure 1. RocketRAID 4520 Figure 2. RocketRAID 4522 RocketRAID 4522 Key mini-SAS (SFF-8088) Connection PORT1 Corresponds to channel 1-4 mini-SAS (SFF-8088) Connection PORT2 Corresponds to channel 5-8 BEEP Alarm/Beeper C Bus PIN 1 is denoted by a square. PIN 2 and PIN 3 are to the right of...

  • Page 7: What's In The Box

    Quick Installation Guide Note: Cables and Battery Backup Unit (BBU) are sold separately. Getting Started Thank you for purchasing HighPoint Technologies RocketRAID 4522. You are only a few steps away from utilizing RAID storage using the industry’s most affordable hardware RAID solution.
  • Page 8 Preparing the RocketRAID HBA (Host Bus Adapter) The following instructions describe how to prepare your RocketRAID4522 HBA for use. To install your RocketRAID4522: Important: Before installing the RocketRAID4522 Controller, ensure that your system is powered OFF. 1. Locate a PCI Express 2.0 x8 slot (or compatible slot) on your PC or Mac Pro (old version) motherboard.

  • Page 9: Step 2: Install/Update Drivers

    Drivers are updated regularly at www.highpoint-tech.com. For Windows Users: 1. Download the latest driver files from our website www.highpoint-tech.com> Support > Documents and Downloads >RocketRAID 4500 Series. 2. Extract the downloaded files onto your PC and note the location of the files.
  • Page 10 6. Click Browse my computer for driver software.
  • Page 11 7. Navigate to where you saved the driver files. 8. Click OK. 9. Click Next, Windows security will prompt to ask if you are sure you want to install HighPoint Software. 10. After clicking Install, driver will be installed.
  • Page 12 11. Reboot for changes to take effect. For Mac Users: 1. Obtain latest driver online at www.highpoint-tech.com 2. Click the downloaded file. 3. A mounted volume will appear on the desktop. Click the icon to open the volume. 4. Click the driver package to start installation (.pkg file)
  • Page 13 5. Follow the on-screen instructions of the installer. 6. Reboot computer for changes to take effect. 7. Make sure Driver Installed is Yes...
  • Page 14 For users with older Linux kernel versions or driver compatibility issues, take the following steps: 1. Visit www.highpoint-tech.com> Support > Documents and Downloads >RocketRAID 4500 Series. 2. Click Download located next to Linux opensource driver 3.

  • Page 15: Step 3A: Install Highpoint Raid Management (Webgui)

    Step 3A: Install HighPoint RAID Management (WebGUI) The HighPoint RAID Management (WebGUI) software is a useful tool used to create, maintain, and view your RAID arrays. For Windows Users: 1. Download the latest WebGUI from our website at www.highpoint-tech.com>...
  • Page 16 3. Double-click HighPoint RAID Management.exe. 4. Follow the on-screen instructions to complete the WebGUI installation 5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. Alternatively, type http://localhost:7402 in your browser address bar.
  • Page 17 3. Double click the HighPointWebGUI.pkg to start the WebGUI installer. 4. Follow the installer on-screen instructions to complete the WebGUI installation. 5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. 6. Your default web browser will open and prompt for username and password (Default username: RAID / password: hpt).
  • Page 18 For Linux Users: 1. Visit www.highpoint-tech.com> Support > Document and Downloads >RocketRAID 4500 Series. 2. Navigate to Linux WebGUI and click Download. 3. Start Terminal and navigate to the downloaded files. 4. Extract the contents by typing the following commands (filename varies): ...

  • Page 19: Step 3B: Installing Highpoint Command Line Interface (Cli) (Windows / Linux / Freebsd)

    Step 3B: Installing HighPoint Command Line Interface (CLI) (Windows / Linux / FreeBSD) The HighPoint CLI (Command Line Interface) is a command line utility that configures and manages HighPoint RAID controllers via command line. This is ideal for systems that cannot use the browser-based RAID management utility (WebGUI).

  • Page 20: Step 4A: Create Raid Arrays Using Webgui

    Step 4A: Create RAID Arrays using WebGUI For both Mac and Windows users: 1. Login to WebGUI (Default username: RAID / password: hpt). 2. Once logged in, click the Logical tab. Click Logical to go to create array page. 3. Click Create Array:...
  • Page 21 4. The RAID creation page provides many features, options, and settings. Detailed descriptions are provided on pg. 57. 5. Select RAID5 for Array Type. (RAID Quick Reference on pg. 83) 6. Set array name as “Tutorial_Array”. 7. Select Quick Init as the initialization method. 8.
  • Page 22 (Mac OS X) Array successfully created. New volume needs to be initialized before use. (Windows) Array successfully created.

  • Page 23: Step 4B: Create Raid Array Using Rocketraid Bios (Pc Only)

    (Windows) For Windows platforms, user will be prompted to initialize disks in Disk Management. 14. Tutorial_Array can now be seen under Logical Device Information. (Take note that the OS name is HPT DISK 0_0; this will help identify which volume to initialize) Tutorial_Array is now created and can be seen in Logical tab.
  • Page 24 4 Legacy disks are shown here. Initializing Disks Before initializing, you must make sure you have the disk panel selected. The gold frame represents your current selection. By default, you start on the disk panel. 1. Press ALT + W to access Window tab. 2.
  • Page 25 Four disks are selected and about to be initialized. 6. Press Enter. 7. A prompt will warn you that data will be erased. 8. Select Yes. 9. Once initialized, you can proceed to create an array.
  • Page 26 Create Arrays 1. Navigate to the disk panel (ALT + W, then press 1) 2. Select each disk you wish to include in your array Each selected disk has (#) symbol on the left. 3. Press ALT + A to open array panel 4.
  • Page 27 Press ALT+A to open menu, then select create. 5. Press Spacebar to navigate and make selections (TAB also navigates between windows) RocketRAID BIOS create array option menu. 6. Press Create (ALT + E) 7. A prompt about sector size will pop up, select a sector size (irrelevant for Windows XP 64-bit and later.)
  • Page 28 8. Your created array will show up in the Array Window. Array RAID5_00 has been created. 9. Exit the BIOS (ALT+X). Alternatively, ALT + S to open System Tab, then select Exit.

  • Page 29: Step 4C: Create Raid Arrays Using Cli (Windows / Linux / Freebsd)

    Step 4C: Create RAID Arrays using CLI (Windows / Linux / FreeBSD) Start your operating systems console such as command prompt (Windows). On the command line, type hptraidconf to start HighPoint CLI. Enter your login credentials when prompted (default username: RAID / password: hpt).

  • Page 30: Step 5: Initialize And Format The Raid Array

    HPT CLI > create RAID5 name=Tutorial_Array disks=1/1,1/2,1/3,1/4 To view the created array, type query arrays. For more HighPoint CLI information type help in the command line or refer to the documentation included in the software package. Step 5: Initialize and format the RAID Array Before using the newly created RAID array, you must initialize and format the new volume.
  • Page 31 (Windows) Disk Management asks to initialize the disks before use. As a general rule, select MBR for disks less than 2TB and GPT for disks greater than 2TB. 3. Right click the new disk, and click properties. 4. In properties, check and make sure it is a HPT VD (HighPoint Virtual Disk).
  • Page 32 Disk properties show HPT VD 0-0. 5. Once the disk has been confirmed, right click the unallocated space and click New Simple Volume. Right Click unallocated space, then click New Simple Volume. 6. Follow the on-screen instructions to configure and format the drive. 7.
  • Page 33 RAID array is now formatted as NTFS and drive letter E: For Mac Users: 1. After creating a RAID array, click Initialize when prompted. (Note: If you ignored the prompt, simply open Disk Utility). Disk Utility for Mac. 2. In Disk Utility, select the Volume you created on the right, then click the Erase tab.
  • Page 34 3. Select the desired disk format and disk name then click Erase. (Note: All previous data on disks will be erased.) 4. When finished, your new RAID volume will be available for use.
  • Page 35 (Mac) Tutorial_Array volume created and mounted on desktop. For Linux Users: 1. After creating a RAID array, open your disk utility program to view the logical volume. 2. Click Format drive to create an MBR or GPT partition table on the drive. 3.

  • Page 36: Manage Your Raid Array

    4. Once formatted, the volume will be available for use. Manage your RAID array The following features allow you to monitor and maintain your arrays to prevent any critical failures from occurring:  Spare Pool (pg.36)  Email Notifications (pg.37) ...

  • Page 37: Email Notifications

    Email Notifications When enabled, all added recipients will receive an email notification for any event log entries. (More information about events refer to pg.79) To set up email alerts: 1. Check the Enable Event Notification box. 2. Enter the ISP server address name or SMTP name. 3.

  • Page 38: Webguiremote Login

    Example event log email message. WebGUI Remote Login A user connected to a local network can remotely access the WebGUI using the IP address of the host device. To obtain your IP address For Windows Users: 1. Open a command prompt window on the host computer. 2.
  • Page 39 You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing http://{IP address of host computer}:7402 (default port is 7402). For Mac Users: 1. Open a terminal window on the host computer (computer that is connected to the RR4522.) 2.

  • Page 40: Storage Health Inspection (Shi)

    Storage Health Inspection (SHI) The Storage Health Inspector (SHI) monitors each individual disk’s health. Monitoring disk SMART attributes can prevent critical RAID failures from occurring. This section covers the following:  Enabling SMART Monitoring  Disabling SMART Monitoring  Changing HDD Temperature Threshold Enabling SMART Monitoring To access the SMART attributes of an individual disk: 1.

  • Page 41: Utilizing The Health Inspector Scheduler

    3. Click SMART on desired disk. 4. Click Disable. Note: Disabling SMART will prompt the Storage Health Inspector to change the disk status to ‘Failed’. The RocketRAID alarm will not alert you when this setting is disabled. Any potential warnings related to S.M.A.R.T attribute technology will not trigger. Changing HDD Temperature Threshold To ensure hard disk temperatures remain cool, enable SMART to monitor disk temperatures.

  • Page 42: Raid Expansion (Oce/Orlm)

    Creating a New Verify Task All arrays will appear under New Verify Task 1. Log in to WebGUI. 2. Select the proper controller from the top left drop down. 3. Click SHI. 4. Click Schedule. 5. Select the array you want to schedule the verify task. 6.

  • Page 43: Updating Rocketraid Hba Bios/Firmware

    5. Important: Record all the physical drives currently in array. 6. Click ORLM 7. Select the physical drives you recorded earlier and the drives you want to add 8. Click Submit Upon submission, you will receive a prompt stating ORLM created successfully. The Logical Device Information for the migrating/expanding array will change status to migrating/expanding.

  • Page 44: Updating Bios/Firmware Using Webgui

    Keeping the firmware up to date ensures that your RAID controller the latest compatibility and performance updates. 1. Locate the latest firmware on our webpage at www.highpoint-tech.com. 2. Extract the contents of the file. 3. Refer to the readme (if included) to make sure you have the correct firmware for your HBA Note: Your HBA name and properties can be found in the WebGUI >...

  • Page 45: Troubleshooting - Hardware

    If you face any hardware related issues involving the RocketRAID 4522 or disk drives, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport. PC hangs during Boot Up The most commons symptom for this problem is the lack of resources.

  • Page 46: Troubleshooting - Software

    Note: Press END to bypass the RocketRAID BIOS splash screen so you can boot up windows and access WebGUI. Troubleshooting - Software If you face any software related issues involving the HighPoint RAID Management (WebGUI), refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

  • Page 47: Troubleshooting - Raid

    If you face any RAID related issues involving your RAID array, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport. Critical Arrays When your disk is critical, that means your array as a whole is still accessible, but a disk or two is faulty (depending on your RAID level) is in danger of failing.

  • Page 48: Disabled Arrays

    If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in HighPoint WebGUI. 1. Log in to WebGUI. 2. Click Setting tab. 3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled.

  • Page 49: Setting Up A Bootable Raid

    6. You will return to the main screen once the flag is set. Installing Windows on Bootable Array: 1. On first boot-up, press CTRL + H during the HighPoint RocketRAID splash screen to enter the BIOS RAID creation utility. 2. Create the array you want to install your Windows Operating System onto...

  • Page 50: Battery Backup Unit (Bbu, Sold Separately)

    7. Browse to your connected USB and driver files you downloaded 8. Click OK, and once loaded, you will see a list of drivers detected. 9. Select the HighPoint driver file 10. Click Next, and you should see the RAID arrays you created 11.

  • Page 51: Online Array Roaming

    5. For CLI, type query controllers Online Array Roaming One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. If the RR4522 fails or you wish to use another RAID controller, the RAID configuration data...

  • Page 52: Port Multiplier (Pm) Compatibility

    Port Multiplier (PM) Compatibility HighPoint RocketRAID 4522 support port multipliers (PM) which enables connectivity of up to 40 hard drives. Example: Connected to 1 port on the RocketRAID 4522, the port multiplier split the signal to 4 other targets. Under Physical Device Information (Location), the 1 represents the RR4522 port, E1 represents the port multiplier, and 2…5 represents the additional...

  • Page 53: Appendix A: Navigatingrocketraid 4522 Bios Utility (Pc Only)

    Appendix A: Navigating RocketRAID 4522 BIOS Utility (PC only) HighPoint RocketRAID BIOS utility allows you to create, manage, and maintain your RAID arrays without the need to install HighPoint WebGUI application. During boot up, you will see a RocketRAID splash screen prompting you to press CTRL + H to enter the BIOS.
  • Page 54 Disk Displays disk Information Initialize disks Add disks to spare pool Unplugs disks Array Displays array information Create/delete/unplug arrays Verify array integrity Set boot flag Controller Displays RAID controller information Adjust controller settings Window View BIOS window panels Help www.highpoint-tech.com...

  • Page 55: Appendix A-1: System Tab

    Appendix A-1: System Tab Press ALT + X to exit the BIOS. Appendix A-2: Disk Tab Access disk tab by navigating to disk and pressing enter, or press ALT + D.  Device Type: SATA or SAS  Model Number ...
  • Page 56 Initialize Initializes selected disks Toggle Spare Adds selected disks to spare pool Unplug Ejects selected disks Turn on/off write cache Toggles disk write cache ability Rescan Triggers HBA to rescan Identify Disk If applicable, will light up identify LED. Initializing Disks First you must navigate to the disk panel.

  • Page 57: Appendix A-3: Array Tab

    4. Press ALT + D to open disk tab. 5. Select Toggle Spare. Unplugging Disks 1. Navigate to the disk panel (Press ALT + W, then press 1). 2. Use the keyboard arrow keys and Enter to select desired disks. 3.

  • Page 58: Creating An Array

    Creating an Array 1. Navigate to the disk panel (ALT + W, then press 1.) 2. Select each disk you wish to include in your array. 3. Press ALT + A to open array panel. 4. Press Create: 5. Press Spacebar to navigate and make selections (TAB also navigates.) Refer to RAID Level Reference Guide for information about different levels.
  • Page 59 it will delete all data. Note: Skipping initialization is generally not recommended since residual data on disks may interfere with new data in the future.  Foreground-The array initialization process will be set at high priority. During this time array will be non- accessible, but initialization completion time will be shorter.

  • Page 60: Appendix A-4: Controller Tab

    Setting Boot Array 1. Navigate to the array panel (Press ALT + W, then press 2) 2. Select desired array 3. Press ALT + A to open array tab 4. Press Set Boot 5. Window will close, reboot to confirm Appendix A-4: Controller Tab Provides certain controller information: ...
  • Page 61 Number of drives per spin up: Select the number of disks per spin up (eg. 2 drives powered on every 2 seconds.) Delay between spin up (seconds): Time interval between spin ups. Hard drives can be instructed to spin Spin down idle disk (minutes) down when there is no disk activity for set period of time.

  • Page 62: Appendix A-5: Window Tab

    Selects the panel you want to work with 2. Array Refresh Refreshes panels Appendix B: Navigating the HighPoint WebGUI The HighPoint WebGUI management utility allows you to do several key things: View general system overview (see pg. 64)  Update firmware and BIOS (see pg. 65) ...

  • Page 63: How To Login Highpointwebgui

    How to Login HighPoint WebGUI You can reach the HighPoint WebGUI log in page either by:  Double clicking on the HighPoint RAID Management icon created on your desktop  Opening your preferred web browser and typing http://localhost:7402in the address bar.

  • Page 64: Appendix B-1: Global Tab

    Appendix B-1: Global Tab The WebGUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in.  Host Bus Adapter Properties  Storage Properties On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

  • Page 65: Appendix B-2: Physical Tab

    Controller Information: Lists the controller model name, BIOS version, and vendor.  Model Name: RocketRAID4522 SAS Controller  BIOS Version: v1.12 (as of 5/5/2015)  Vendor: HighPoint Technologies, Inc. Extended Information: Gives you additional information concerning the HBA (Host Bus Adapter) in the enclosure...
  • Page 66 CPU Temperature: Displays computer temperature in Celcius (°C).  Board Temperature: Displays the board temperature in Celcius (°C).  SDRAM Size: SDRAM size of the HighPoint controller card  Battery Installed: Battery Backup Unit information  Firmware Version: Firmware version of the HBA ...
  • Page 67  Model – Model number of the physical drive  Capacity – Total capacity of the physical drive  Revision – HDD device firmware revision number  Read Ahead* - (Enable/Disable) Disk read ahead  Location – Device location (example: 1/2 states controller 1, slot 2) ...

  • Page 68: Appendix B-3: Logical Tab

    Appendix B-3: Logical Tab The Logical tab is where you are edit, delete, and maintain your RAID configurations, as well as, adding drives to your spare pool. The logical tab has the following settings:  Create Array  Spare Pool ...
  • Page 69 Array Type:  JBOD – Just a Bunch of Disks  RAID0 - Striping  RAID 1 - Mirroring  RAID 5 – Rotating Parity bit  RAID 1/0 – Striping of Mirrored Drives  RAID 5/0 – Striping of Distributed Parity ...
  • Page 70  Keep Old Data: Opts to keep all the data on each drive untouched. Best for users that already have HighPoint RAID data on the selected drives.  Quick Init: Grants immediate access to the array volume. This option will delete previous user data, but will not build parity.
  • Page 71 Capacity (Default: Maximum) The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk. Example Capacity calculation: A RAID 5 organizes data in the manner shown below. All parity data will become unusable for the user and not included in the total disk capacity.
  • Page 72 Margin [5% - 25%] When DV mode is enabled, you have the option to set the margin. This percentage represents the amount of space the designated cache will hold before flushing the data onto the drive. Increasing the margin % will result in more stable performance, but decrease the maximum write performance.
  • Page 73 Normal Status A Normal Status Array has the following options: Delete – deletes the selected RAID array Unplug – powers off the selected RAID array Verify – verifies the integrity of the RAID array Change Cache Policy – Toggles between Write through and Write back cache Change Margin –...
  • Page 74 A critical status array has all the normal status options except the following:  The Array can no longer be renamed  Add disk replaces the verify disk option Once array status changes to critical, the faulty disk will be taken offline and you can either: ...
  • Page 75 Physical Device Information  Location – which controller and port the drive is located in  Model – model number of the drive connected  Capacity – total capacity of the drive  Max Free – total capacity that is not configured Rescan Clicking rescan will force drivers to report array status.

  • Page 76: Appendix B-4: Setting Tab

    When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors.

  • Page 77: Password Setting

    You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest] Port Number (default: 7402) The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port. Password Setting...

  • Page 78: Appendix B-5: Recover Tab

    Appendix B-5: Recover Tab Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a ‘disabled’ array and make it ‘normal’. The Recover List will list all your previous and current created arrays. Each entry will list the following properties: ...

  • Page 79: Appendix B-6: Event Tab

    5. Click Submit Appendix B-6: Event Tab In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up. In the event tab, there are four options available: ...

  • Page 80: Appendix B-7: Shi (Storage Health Inspector)

     Hard disk failure  Broken errors  Memory failure The event view is a basic error logging tool built into the HighPoint WebGUI. Appendix B-7: SHI (Storage Health Inspector)  S.M.A.R.T Attributes  HDD Temperature Threshold  Storage Health Inspector Scheduling The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology.

  • Page 81: Appendix C:webgui Icon Guide

    Appendix C:WebGUI Icon Guide Critical – missing disk A disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss. Verifying The array is currently running a disk integrity check. Rebuilding The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’...
  • Page 82 Initializing The array is initializing, either foreground or background initialization Initialization Stopped The initialization has been stopped. Current status is uninitialized. Critical – Inconsistency Data in the array is inconsistent and needs to be rebuilt. Critical – missing disk A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.

  • Page 83: Appendix D: Raid Level Reference Guide

    Appendix D: RAID Level Reference Guide Type Description Min. Usable Advantage Disadvantage Application disks space Each drive can be No fault tolerance - failure Backup accessed as a single of one drive results in Just a bunch of JBOD 100% volume complete data loss disk...

  • Page 84: Help

    Online Help redirects you to additional documentation concerning the HighPoint WebGUI. Register Product takes you to HighPoint’s web support. On this page you can create a new customer profile where you can register your product or post an online support ticket.

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