Reports And Logs; Overview; Active Health System Log - HPE Synergy Series Troubleshooting Manual

Reports and logs

Overview

You might be asked to gather some of the following reports or logs when you contact Hewlett Packard
Enterprise:
•

Active Health System log

• Integrated Management Log
• HPE SSA diagnostic tasks
• HPE Smart Storage Administrator Diagnostic Utility CLI reports
• HPS report
• sosreport and supportconfig
The AHSV allows you to view the Active Health System log and you can submit a support case.
Active Health System log
The Active Health System log is a single file that contains basic information required by Hewlett Packard
Enterprise support to analyze the system.
You can download the Active Health System log manually and send it to Hewlett Packard Enterprise. The
log can be downloaded using the following tools:
• Active Health System Viewer
• HPE iLO
• Intelligent Provisioning
• iLO RESTful API
• curl command-line tool
The Active Health System log can be captured using either offline or online methods.
Operating system
Microsoft Windows
Linux
VMware
Other operating systems
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87
86 Reports and logs
Online server
HPE iLO web interface
HPE iLO web interface
HPE iLO web interface
HPE iLO web interface
Offline server
Intelligent Provisioning
Intelligent Provisioning
Intelligent Provisioning
Intelligent Provisioning