Troubleshooting - WisyCom MPR50-IEM User Manual

T
ROUBLESHOOTING
Problem
"HW init failed" message
appears on the display
"Battery Low" message
appears on the display
"Battery charge failed"
message appears on the
display
"I2C communication error"
message appears on the
display
"Device ID copy1 invalid
Memory recovered"
message appears on the
display
"Device ID copy2 invalid
Memory recovered"
message appears on the
display
"RF copy1 invalid
Memory recovered"
message appears on the
display
"RF copy2 invalid
Memory recovered"
message appears on the
display
The Serial Number of the
receiver in the Info menu
is UNCAL
The errors 87 (Device ID
copy 1 ) and 88 (Device ID
copy 2) appear in the
errors list
The errors 89 (RF mem.
copy 1 ) and 8A (RF meme.
copy 2) appear in the
errors list
The receiver is not able to
tuned on the selected
frequency and the ON led
indicator remains red
19
Possible cause
Error during the hardware initialization
phase
Low level on the battery
Error during batteries charger
(damage batteries or wrong batteries)
Communication error on bus I2C
Error during the initialization phase. The
CRC-16 check of device data (copy 1)
detects error.
Error during the initialization phase. The
CRC-16 check of device data (copy 2)
detects error.
Error during the initialization phase. The
CRC-16 check of RF data (copy 1) detects
error.
Error during the initialization phase. The
CRC-16 check of RF data (copy 2) detects
error.
Error during the initialization phase. The
CRC-16 check of device data (copy 1 and
copy 2) detects error.
Error during the initialization phase. The
CRC-16 check of device data (copy 1 and
copy 2) detects error.
Error during the initialization phase. The
CRC-16 check of RF data (copy 1 and copy
2) detects error.
Error during frequency tuning
MPR50-IEM User Manual
Possible solution
-reset the receiver, if the
problem persists send to repair
at Wisycom Repair Centre
- change batteries or
- recharge the batteries
- change batteries
- send to repair at Wisycom
Repair Centre
- nothing (the receiver
automatically replace the
corrupt copy1 with copy2)
- nothing (the receiver
automatically replace the
corrupt copy2 with copy1)
- nothing (the receiver
automatically replace the
corrupt copy1 with copy2)
- nothing (the receiver
automatically replace the
corrupt copy2 with copy1)
- send to repair at Wisycom
Repair Centre
- If the Serial Number in the
Info menu is UNCAL, then send
to repair at Wisycom Repair
Centre
- If the Serial Number in the
Info menu is not UNCAL,
continue to use the receiver
- contact Wisycom for more
information
- try to change the frequency, if
the problem persists send to
repair at Wisycom Repair
Centre
Rev. 01