DataCard CR805 Installation And Administrator's Manual
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DataCard CR805 Installation And Administrator's Manual

Retransfer card printer
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Entrust Datacard™ CR805™ Retransfer Card Printer
Installation and Administrator's Guide
September 2017
Part No. 527694-001, Rev. C

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  • Page 1 Entrust Datacard™ CR805™ Retransfer Card Printer Installation and Administrator’s Guide September 2017 Part No. 527694-001, Rev. C...

  • Page 2: Trademark Acknowledgments

    Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.

  • Page 3: Compliance Statements

    Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

  • Page 4: Regulatory Compliance

    Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.

  • Page 5: Notice For Europe

    Simplified EU Declaration of Conformity Entrust Datacard Corporation declares that the following radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.
  • Page 6 Notice for Australia This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Notice for China (Simplified Chinese) 警告 此为 A 级产品，在生活环境中， 该产品可能会造成无线电干扰。...
  • Page 7 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.
  • Page 8 viii...

  • Page 9: Revision Log

    Revision Log CR805 Retransfer Card Printer Installation and Administrator’s Guide Revision Date Description of Changes May 2016 Beta release of this document. November 2016 First release of this document. August 2017 Added new cleaning procedures and laminator support. September 2017...

  • Page 11: Table Of Contents

    Contents Chapter 1: Printer Installation ..........1 PC Requirements.
  • Page 12 Use IPv6 Addressing ............32 Enable IPv6 .
  • Page 13 Chapter 3: Printer Manager ..........59 Printer Manager .
  • Page 14 Maintenance Menu............106 Cleaning .
  • Page 15 Assemble the Printer and Laminator ..........A-10 Connect the Power Cords .

  • Page 17: Chapter 1: Printer Installation

    Chapter 1: Printer Installation This chapter describes system requirements and provides setup instructions for the Entrust Datacard™ CR805™ Retransfer Card Printer. Your installation may have additional requirements for a card production environment. Consult your system administrator to determine the optimum location for card production.

  • Page 18: Ethernet Requirements

    USB hub to which you can connect both printers. Electrical Requirements The power supply detects the input voltage and works within the range stated. Electrical Requirements Printer Model Input Output CR805 85–230VAC/47-63 Hz/1.2Amp 24V/6.6Amp/160W CR805 with optional Refer to Appendix A: "CLM Laminator”. laminator Printer Installation...

  • Page 19: Site Requirements

    Printer Dimensions The external printer dimensions are shown in the following illustrations. Single-Hopper Printer 15.6 in 397 mm 21.4 in 544 mm 10.1 in 257 mm CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 20: Multi-Hopper Printer

    Multi-Hopper Printer 16.2 in 411 mm 25.6 in 651 mm 13.4 in 340 mm Printer Installation...

  • Page 21: Clearance Requirements

    Additional clearance is required when using these options. Multi-Hopper Printer 16.2 in 411 mm 10.0 in 254 mm 14.6 in 371 mm 11.7 in 35.2 in 298 mm 893 mm 28.8 in 732 mm CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 22: Operating Environment

    Card Printer Driver to function. For more information, refer to your printer’s Driver Guide. If your card production site requires secure printing, use the following: An Entrust Datacard CR805 card printer with secure printing enabled  A PC that meets the PC requirements cited in “PC Requirements”...

  • Page 23: Install The Printer

    14  Plug In and Power On the Printer page 15  Clean the Printer page 16  Install Supplies page 20  Install a Large Output Hopper page 27  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 24: Unpack The Printer

    Unpack the Printer Remove the printer from the shipping carton. The accessories tray holds the printer power supply and power cord, the cleaning roller spindle, CDs, and the printer documentation. Accessories Tray Lift printer from the sides only. Save the shipping cartons and packing materials. They are required if you need to store, move, or return the system for service.

  • Page 25: Secure The Printer (Optional)

    Insert the T-bar of the cable lock through the printer opening into the security plate. Follow the instructions included with the cable lock to complete the installation. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 26: Use The Bolt-Down Openings

    Use the Bolt-Down Openings The printer includes bolt-down openings that you can use to secure it to a mounting surface. You need the following supplies: The bolt-down kit (part no. 512969-001) contains two M6 well nuts.  Two M6 (6 mm) screws, purchased separately. ...
  • Page 27 Place a flat washer on each of the screws beneath the mounting surface. Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer. Tighten the screws securely. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 28: Unpack The Optional Multi-Hopper

    Unpack the Optional Multi-Hopper Printer Installation...

  • Page 29: Prepare The Multi-Hopper

    Remove the restraining pin from the enclosure transition by pulling it straight up from the unit. Restraining Pin Rotate the enclosure transition 90° so that it aligns with the top of the multi-hopper unit. Enclosure Transition CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 30: Assemble The Multi-Hopper Printer

    Assemble the Multi-Hopper Printer Match the two large hooks on the back center of the multi-hopper with the two slots on the printer frame. Multi-Hopper Back Multi-Hopper Attachment Hooks Multi-Hopper Attachment Slots Push the multi-hopper in slightly to engage the hooks into the frame. Push down to secure the multi-hopper to the printer.

  • Page 31: Plug In And Power On The Printer

    Plug the power supply cord into the power outlet. Press the P button on the front panel OWER to power on the printer. The front panel Power Button LCD displays Ready when the printer is ready to print. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 32: Use The Front Panel

    Use the Front Panel The front panel of the printer provides the controls you need to operate the system. Refer to the printer’s User’s Guide for complete information about using the front panel. LCD Panel Status Lights Ribbon Cards Power Button User Light &...

  • Page 33: Clean The Printhead Cam Rollers

    Cartridge Guidepost Printhead Cam Rollers Move the cleaning card up and down along the rollers to remove any debris found on the rollers. Continue with “Clean the Inside of the Printer” page CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 34: Clean The Inside Of The Printer

    Clean the Inside of the Printer Use the following procedure to clean the inside of the printer. Do this procedure after you have cleaned the printhead cam rollers using the sticky cleaning card. Power on the printer. Unlock the input hopper lock, if necessary. Peel off the wrapper from the other side of the cleaning card.
  • Page 35 If you are cleaning a system with a laminator, the cleaning card moves into the laminator after cleaning the printer. Open the printer access door and remove the used cleaning card. Continue with “Install Supplies” page CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 36: Install Supplies

    Install Supplies To prepare the printer to print cards, install the ink ribbon and retransfer film on the appropriate cartridges, install a cleaning sleeve into the printer, and load blank card stock into the input hopper. If your system includes the optional laminator, also load overlay material into the L1 and L2 (if equipped) laminators.
  • Page 37 Slide the empty silver take-up spool onto the cartridge until it clicks into place. Turn the take-up spool clockwise just enough to take up any slack in the ribbon. Continue with “Install the Cleaning Sleeve” page CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 38: Install The Cleaning Sleeve

    Install the Cleaning Sleeve The cleaning sleeve helps maintain print quality by removing dust and other particles from cards before they travel into the printer. The cleaning sleeve fits on a spindle that is inserted into the printer. The printer ships with the cleaning spindle in the accessories box. Replace the cleaning sleeve each time you install a new ink ribbon, if debris appears on the printed card, or if the cleaning sleeve is no longer sticky.

  • Page 39: Install The Retransfer Film

    Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 40 Route the film around the rollers on the cartridge. A diagram on the cartridge shows the correct routing pattern. Slide the empty silver take-up spool onto the cartridge until it clicks into place. Turn the take-up spool counterclockwise just enough to take up any slack in the film. Replace the retransfer film cartridge in the printer.

  • Page 41: Load Cards

    Slide the lock bar release button (B1) to the left to release the hopper lock bars. Rotate a lock bar to the left to provide access to the multi-hopper input cartridge that you want to load. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 42 Press the cartridge release button at the top of the cartridge and open the cartridge door. Lift the card weight to the top of the cartridge and gently pull it forward until it locks in position. Load the cards into the input hopper cartridge.

  • Page 43: Install A Large Output Hopper

    Remove the standard output hopper from the printer. Pull the hopper straight out from the printer. Place the printer on the extended pedestal base. Make sure that it is lined up correctly on the pedestal. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 44: Connect To The Printer

    Card Printer Driver. To Computer If you plan to use Datacard® TruCredential™ Suite Software with a USB-connected printer, you must install the Card Printer Driver to establish the initial communication path to the printer. Refer to the Driver Guide for complete information.

  • Page 45: Connect Using A Network Cable

    Ethernet network. You do not need to make any configuration changes to use IPv4. You also can use Printer Manager to change the communication method and define printer address information. Refer to “Communication” page CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 46: Use Ipv4 Addressing

    Use IPv4 Addressing When you use IPv4, the printer can use either of the following network communication methods: DHCP (Dynamic Host Configuration Protocol)—The network automatically assigns the IP  address to the printer. The IP address of a printer that uses DHCP can change if the printer is powered off and back on.
  • Page 47 When all four sections are correct, press E NTER Subnet Mask displays on line 2 of the LCD panel. Repeat step b, i through iii, to enter the subnet mask and gateway address. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 48: Use Ipv6 Addressing

    Press E when you finish entering all the required NTER address information. Apply displays on line 2. Press E to apply your changes. NTER Press the down arrow key to scroll to Exit on line 2. Press E . Then, press the U button to return the printer to Ready.

  • Page 49: Enable Ipv6

    IPv4 and IPv6 addressing. Press E to enter the IP Mode menu. NTER Press the down arrow to display DualStack on line 2. Specifying DualStack allows the printer to use both IPv4 and IPv6 addresses. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 50: Set A Manual Ipv6 Address (Optional)

    Press E to set the IP Mode. NTER The IP Mode must be set to DualStack to allow any of the following settings to be used. If you want to use IPv4-only in the future, change the IP Mode to IPv4. The printer retains the IPv6 settings specified below, but they are not used.
  • Page 51 ID in the IPv6 manual address. Press the up or down arrow to change the prefix length. Press E to save your changes and display Gateway NTER Address on line 2. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 52 Press E to start entering the default gateway address. NTER Repeat step 3, a through c, to enter the gateway address. When all three screens are correct, press E to save NTER the gateway address. Press the down arrow key until Exit displays on line 2. Press E .

  • Page 53: Test The Ip Address Using A Local Network

    Connect the printer directly to a computer using an Ethernet cable. Open the Windows Network and Sharing Center and select Local Area Connection. Click Properties on the Local Area Connection Status menu. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 54 On the Local Area Connection Properties dialog box, select Internet Protocol Version 4 (TCP/IPv4). Click Properties. Use the Properties dialog box to enter the IP address information. Select Use the following IP address. Printer Installation...

  • Page 55: Print A Test Card

    Press the U button to display Suspended on line 1 of the LCD panel. Press E to enter the menu system. NTER Press E to enter the Maintenance menu. NTER CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 56: Set Up Network Access

    Press the down arrow until Test Card displays on line 2. With Test Card displayed on line 2, press E to display Start NTER on line 2. Press E to print the test card. NTER After the card prints, the printer returns to Ready. Set Up Network Access Work with your network support personnel to make sure that the printer is set up within your organization.

  • Page 57: Use The Card Printer Driver

    The Card Printer Driver uses Microsoft XPS print technology to support printing from currently available Microsoft Windows applications. To use the CR805 card printer with the Card Printer Driver, you must install the driver and define the driver options. Refer to your printer’s Driver Guide for complete information about installing and setting up the Card Printer Driver.
  • Page 58 Printer Installation...

  • Page 59: Chapter 2: Elements Of Card Design

    The layout of the data.  Card Front Optional lamination for enhanced wear  Smart Card Chip protection and security (laminating Photo Bar Code systems only). Optional ultraviolet (UV) printing for enhanced security.  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 60: Printing Design

    Printing Design Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout. Color Printing The retransfer printing process uses two types of supply: a color pigment ink ribbon and a retransfer film. The color ink ribbon typically contains the following panels, C (cyan), M (magenta), Y (yellow), K (black), and P (primer).

  • Page 61: Color Management

    The black ink is beneath the color (YMC) and UV (F) pigments when they are placed on the card. The Card Printer Driver or your ID software handles sending the card elements so they print correctly on the card. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 62: Monochrome Printing

    Types of Color Images Cards can include both color photos and color logos. The logo is usually the same on each card, and the photo is unique. Follow these guidelines to obtain the best results for printing both logos and photos. Evaluate the color quality of the photos: Adjust the image capture system to get the best quality photos;...

  • Page 63: Print Bar Codes

    The width of the narrow elements in the bar code must be large enough to be read  consistently. The capabilities of the bar code reader can influence this. The bar code must be tall enough to be read under normal conditions.  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 64: Test Bar Codes

    Bar Code Print Settings To achieve the best quality printing and improve the readability of the bar code, use the K  (black) panel of the color ink ribbon to print the black bars. Bar codes printed with the color panels may not be as crisp and sharp as those printed with the K panel only.

  • Page 65: Apply A Second Layer Of Retransfer Film

    0.5 mm. This makes the actual non-printing area smaller than the feature. The dotted lines in the diagrams in the following sections show the retransfer film overlap onto the magnetic stripe or smart card chip. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 66: Standard Magnetic Stripe Non-Printing Area

    Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is located on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The retransfer film must overlap the magnetic stripe by 0.5 mm (indicated by the dotted lines).

  • Page 67: Card Layout

    The following illustration shows the image that is sent to the printer: 1344 pixels 2100 pixels Image Sent to the Printer 2100 x 1344 pixels CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 68: Backgrounds

    The printer then masks the edges of the image and prints the image on the card. The image prints to the edge of the card with no unprinted margins. Image Printed on Card (2023 x 1276 pixels) Image Sent to the Printer (2100 x 1344 pixels) Edges are masked off by the printer.

  • Page 69: Magnetic Stripe Design

    : ; < = > TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed: : ; < = > CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 70: Single-Track Option (Jis)

    Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "...

  • Page 71: Magnetic Stripe Coercivity

    (this cable is not needed for single-wire processing) A card production application that is designed to work with the printer and the smart card  application Smart cards that work with the reader installed in the printer  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 72: Smart Card Codes On The Printer Labels

    Smart Card Codes on the Printer Labels The configuration labels include codes that identify the type and model of the smart card reader installed in the printer. The following table lists the codes used on the configuration labels. Code on Label Type of Smart Card Module Integrator Contactless iCLASS Read/Write Contactless...

  • Page 73: Settings For Card Design In Printer Manager

    Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues. Refer to Chapter 3: "Printer Manager” for more information. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 74 Elements of Card Design...

  • Page 75: Chapter 3: Printer Manager

    Chapter 3: Printer Manager This section describes Printer Manager, the Entrust Datacard web interface available to users, administrators, and Entrust Datacard service providers. Printer Manager Printer Manager is a web-based interface that displays information about the printer. System administrators and service providers can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot printing problems.

  • Page 76: Printer Manager User Access Levels

    WebService access has all of the above adjustments with additional access to test and adjust motors, sensors, and other internal components. The WebService user typically is an Entrust Datacard-trained service provider. Access Printer Manager The initial Printer Manager screen allows users to log on with a user name and password that determine their user access level.
  • Page 77 When you use a secure protocol (https), the browser may display a warning message indicating a problem with the website’s security certificate. Continue to the website to access Printer Manager. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 78 When the Printer Manager Log In screen displays, select the language in which to display the Printer Manager session from the Select Language column. In the Please Log In section, select a Username that matches your job responsibility and enter a password (if required). Refer to “Printer Manager User Access Levels”...

  • Page 79: Printer Manager Settings

    The options available in Printer Manager are determined by the printer model and the options installed on the printer. The Printer Manager options described in the following sections may not be available for all printers. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 80: Status Menu

    Status Menu The Status menu displays general information about the printer and its usage statistics. Users at all access levels can view or print the Status menu information. You cannot change the information on the Status menu. Status Menu Option Function WebUser WebAdmin...
  • Page 81 The page shows the IP address, network mask or IPv6 prefix, gateway address, and MAC address for each adapter. About Printer Manager Display the Printer Manager View View software version and copyright information. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 82: Printer Setting Menu

    Printer Setting Menu Use the Printer Setting menu to view and customize printer settings. Printer Setting Menu Option Function WebUser WebAdmin Communication Set or view the network Change all Current address method used by Values the printer. ActivityLog Set values in the activity log Change all Current to help isolate card Values...
  • Page 83 Values Values printer. HeatRoller Set the time (in minutes) Change all Current Change all Current the printer is idle before Values Values power to the heated roller is turned off. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 84 Printer Setting Menu Option Function WebUser WebAdmin Retransfer Set values for the retransfer Change all Current process. Values Debower Set values for the debow action after the image has been transferred to the card. Available to WebService access level users only. SmartCard Set values for the smart card module in the printer.
  • Page 85 This setting is used primarily by financial printers. Contact your service provider for more information. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 86: Communication

    Communication Use the Communication settings to specify the network address method used by the printer. Current Value Description Default Value (unit) Allowed Range 1) EthAddressMethod DHCP DHCP 2) EthDnsAddress1 0.0.0.0 0.0.0.0 3) EthDnsAddress2 0.0.0.0 0.0.0.0 4) EthDnsSearchSuffix 5) EthGatewayAddress 0.0.0.0 10.2.71.1 6) EthIpAddress 0.0.0.0...
  • Page 87 The prefix length indicates the boundary between the subnet to which the host is connected and device ID in the IPv6 manual address, starting from the left end. The default value is 64. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 88 IPv6ManualSelect—Enable the printer to use the manual address specified in  IPv6ManualAddress. If this setting is disabled, the manual address information specified for the printer is retained, but is not used. IPv6StatelessAddrSelect—Enable the printer to allow the router to provide one or more ...

  • Page 89: Activitylog

    A value of Information results in most events being written to the log. InternalLog—Enable or disable the activity log on the printer.  We recommend that you operate at all default logging settings to reduce unnecessary logging for typical printer operations. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 90 Activity Log Example: Change the FilterJobStates status recorded in the activity log to help isolate a card production problem. Select Printer Setting > Activity Log. Set FilterJobStates to Error from the drop-down list. Changes to the state of a job, with this severity and higher, are written to the activity log.

  • Page 91: Behavior

    Disabled 13) RejectHopper Enabled Enabled 14) Remake Enabled Enabled 15) RemakeMethod Conserve Conserve Supplies Supplies 16) RetrieveDataTimeout [0 – 120] 17) SmartcardForceProtocol Disabled Disabled 18) WebServer Enabled Enabled 19) WebServerSecure Enabled Enabled CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 92 Printer Manager setting to use the desired ATR format. CPX—Enable or disable the CPX communications protocol used by some Datacard systems.  DoorCloseLockTimeout—The number of seconds after all printer doors are closed before the ...
  • Page 93 Caution: Do not disable WebServerSecure. If the web server is disabled, you cannot launch Printer Manager and configuration changes cannot be made. To reverse this action, you must contact Entrust Datacard. To restrict access for the WebAdmin access level, select Printer Setting > Update Password and specify a password.

  • Page 94: Vitalproductdata

    VitalProductData The VitalProductData settings allow WebService access level users to change information about the printer or system in specific circumstances. Contact your service provider should it become necessary to modify the VitalProductData settings. WebUser and WebAdmin access-level users can specify a user-defined name for the printer that is used for network communication. Current Value Description Default Value...

  • Page 95: Frontpanel

    The ribbon light blinks amber when the ribbon reaches this value. SpeakerEnabled—Enable or disable the external printer speaker. The speaker provides a  sound in addition to the front panel lights and LCD text. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 96: Print

    Datacard SR200/SR300/CR500 card printers. The printed card will not be identical because of differences in the print resolution and canvas size used by the CR805 printer. You may need to modify your existing card designs to produce the optimal output.

  • Page 97: Transport

    Current Value Description Default Value (unit) Allowed Range 1) VertTransMedSpeed 67.733 67.733 [25.4 – 200.0] VertTransMedSpeed—The speed at which the vertical transport motor runs when clearing  errors. You cannot change this value. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 98: Flipper

    Flipper The Flipper settings define values for the duplex module in duplex-option printers. Most flipper settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s flipper settings. WebAdmin access-level users can specify the number of cards that are allowed in the reject tray before an error is issued.
  • Page 99 The setting applies to the card stock specified in CardStockDisplayed. ExceptionCardStockLoaded—The card stock that will be inserted in the exception slot.  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 100: Heatroller

    Hopper1CardStockLoaded—The card stock loaded in the input hopper.  RetransferCoolTime—The time, in milliseconds, to allow the card to cool after the retransfer  completes. RetransferLaminationSpeed—The speed at which to apply the retransfer film to side 1 of the  card for the card stock specified in CardStockDisplayed. RetransferLaminationSpeedLayer2—The speed at which to apply the second layer of ...

  • Page 101: Retransfer

    This allows the card time to cool before moving into the laminator. This setting applies only to systems with a laminator. SecondRetransferCoolingDelay—The number of seconds that the card is allowed to cool  before a second layer of retransfer film is applied. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 102: Debower

    Debower The heat from the retransfer process can cause the card to become bowed slightly. The debower returns the card to its proper shape. The Debower settings define values for the debow action performed after the image has been transferred to the card. Debower settings are available for WebService access-level users only.
  • Page 103 StripeEncoderMultiplier—This value is information only and cannot be changed. It is  determined when an SSA test is run. WriteTrack (1, 2, 3)—Allow magnetic stripe write actions to write to tracks 1, 2, and 3.  CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 104: Magstripecustomtrack 1-3

    MagStripeCustomTrack 1–3 Custom magnetic stripe settings are available for WebAdmin and WebService access-level users to define custom magnetic stripe options. Current Value Description Default Value (unit) Allowed Range 1) CustomCharHigh Track 1: 95 [1 – 255] Tracks 2 & 3: 63 2) CustomCharLength Track 1: 6 [1 –...
  • Page 105 CustomSdsSs—The number of start sentinels before each data record. You should not change  this value. CustomStartSentinel—Specify the first character encoded, which identifies the start of the  encoded data for the track. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 106: Laminator

    Using custom magnetic stripe data formats is a two-step process. First, define the custom tracks using MagStripeCustomTrack1, MagStripeCustomTrack2, and MagStripeCustomTrack3. Second, apply the custom track using the settings on the MagStripeGeneral menu. To use the defined custom track: Open the MagStripeGeneral menu. Select Custom for DataFormat1, DataFormat2, or DataFormat3 to use the custom track.
  • Page 107 [0 – 10000] DwellTime 20) Hopper1CardImpress 2000 2000 [0 – 4000] PositionOffset1 21) Hopper1CardImpress 2000 1687 [0 – 4000] PositionOffset2 22) Hopper1CardImpress 2000 2725 [0 – 4000] PositionOffset3 23) Hopper1CardImpress [50 – 160] Temperature CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 108 Current Value Description Default Value (unit) Allowed Range 24) Hopper1CardNumber [1 – 3] OfImpresses 25) ImpresserMaterial Overlay Overlay 26) ImpresserSpeed [50 – 2000] 27) L1CoolingTime [0 – 20000] 28) L2CoolingTime 1000 1000 [0 – 20000] 29) RetransferImpressDepth [-250 – 250] Offset 30) RetransferImpressDwell 3000...
  • Page 109 Increase the offset value to increase the distance of the impression from the trailing edge  of the card. Decrease the offset value to decrease the distance of the impression from the trailing  edge of the card. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 110 ExceptionCardImpressPositionOffset2—Set the distance from the trailing edge of the card to  the center of the second impression on the card. Increase the offset value to increase the distance of the impression from the trailing edge  of the card. Decrease the offset value to decrease the distance of the impression from the trailing ...
  • Page 111 Increase the offset value to increase the distance of the impression from the trailing edge  of the card. Decrease the offset value to decrease the distance of the impression from the trailing  edge of the card. CR805 Retransfer Card Printer Installation and Administrator’s Guide...
  • Page 112 Hopper1CardImpressPositionOffset2—Set the distance from the trailing edge of the card to  the center of the second impression on the card. Increase the offset value to increase the distance of the impression from the trailing edge  of the card. Decrease the offset value to decrease the distance of the impression from the trailing ...
  • Page 113 RollerTypeInstalledL1—Specify the type of roller installed in the L1 laminator. The retransfer  printer requires rubber rollers in the laminator. RollerTypeInstalledL2—Specify the type of roller installed in the L2 laminator. The retransfer  printer requires rubber rollers in the laminator. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 114: Laminatetype

    LaminateType Use the LaminateType options to specify settings for the overlay materials used in the laminating system. The LaminateType setting displays in the Printer Setting menu only when a laminator is attached to the printer. Default Description Value Current Value (unit) Allowed Range 1) DatabaseVersion [1 –...
  • Page 115 You can download an updated laminator supplies overlay database from the Drivers and Downloads page at www.datacard.com. The downloaded zip file contains instructions and a utility that updates the laminator.

  • Page 116: Multihopper

    OverlayTemp—The temperature at which to apply the overlay type named in  OverlayDisplayedName. This Current Value is obtained from the supply roll and cannot be changed. Make adjustments to the temperature using the OverlayTempAdjustment settings. OverlayTempAdjustmentL1, OverlayTempAdjustmentL2—Adjust the temperature at which ...

  • Page 117: Update Password

    Passwords may contain the following characters: a–z, A–Z, 0–9, +, and /.  Caution: Do not change the WebService password. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 118: Set Job Queue State

    Set Job Queue State Enter or select values prior to shipping the printer or system to or from repair facilities. This setting is used primarily for financial printers. Contact your service provider for more information. Field Value Description Current Password Enter the currently set password.
  • Page 119 Offline—Deactivates the printer for transportation.  Click Set Job Queue State to apply the changes. To change an “Offline” printer to “Online,” you must enter the same password that was used to set it to “Offline.” CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 120: Troubleshooting Menu

    TroubleShooting Menu The TroubleShooting menu for the WebAdmin access level contains settings and tools that help you isolate card production issues. Use the TroubleShooting options to run an SSA test when installing a magnetic stripe module, view and print the activity log, reset the log, reset counters, and reset the printer.

  • Page 121: Activity Log

    The Reset Counters option resets the Current Card counter functions in the printer. Life counters or total card counts cannot be reset. Click Run to reset the counters. Printer Reset The Printer Reset option restarts the printer. Click Run to restart the printer. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 122: Maintenance Menu

    Maintenance Menu The Maintenance menu allows WebUser and WebAdmin access-level users to run a cleaning card from Printer Manager. Additionally, the Maintenance menu provides the WebAdmin level with the rights to upload updates to the printer. Maintenance Menu Option Function WebUser WebAdmin Cleaning...

  • Page 123: Updates

    The Updates option allows a WebAdmin access-level user to send an external settings file to the printer. To upload a settings file: Click Browse and select the file to upload. Click Upload File. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 124: Log Out Menu

    Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page. For security, close the browser window after you log out. Log Out Menu Option Function WebUser WebAdmin Log Out Log out and return to the...

  • Page 125: Chapter 4: Supplies And Parts

    Optional Equipment page 114  Cables and Power Supplies page 115  If your system has a laminator, refer to Appendix A: "CLM Laminator” for information about laminator supplies and replacement parts. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 126: Printer Supplies

    Printer Supplies Use the following information to order ink ribbon and retransfer film. Ink Ribbon Color ink ribbons are designed for full-color card printing. Ink ribbon kits are available from your dealer. Kits include the ink ribbon, an isopropanol cleaning card, and a replaceable cleaning sleeve.

  • Page 127: Supply Storage Guidelines

    If the printer will not be used for an extended period of time, remove supplies from the  printer and store them. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 128: Cards

    Cards For best results, use high-quality cards that meet the following specifications and recommendations. Card Size Use ISO ID-1 (also called CR80) size cards with the following dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness 0.030 inch 0.762 mm Actual card thickness can vary by up to ten percent from the sizes listed.

  • Page 129: Card Storage

    Foam fan filter 514267-001 Replacement filter for the rear door fan. Change the filter at least once a year. Card Inspection Gloves 510034-001 Pack of 100, powder-free, with no natural rubber latex. CR805 Retransfer Card Printer Installation and Administrator’s Guide...

  • Page 130: Replacement Parts

    Replacement Parts The following replacement parts are available for use with the printer. Ink Ribbon Cartridge The blue ink ribbon cartridge holds the print ribbon. Retransfer Film Cartridge The yellow retransfer film cartridge holds the retransfer film. Cleaning Spindle The cleaning spindle holds the replaceable cleaning sleeve. Optional Equipment Large Output Hopper The printer can be used with a large output hopper, which holds about 125 cards.

  • Page 131: Cables And Power Supplies

    Use a standard Ethernet network cable, either a Cat 5 or Cat 5e cable, to connect the printer to a network port. Ethernet cables are not available from Entrust Datacard. You can purchase a cable from a third-party supplier. Smart Card/Bar Code USB Cable Printers that have a loosely coupled smart card reader or a bar code reader use a USB data cable, up to a maximum of 6 feet (2 meters) long, to connect the reader in the printer to the computer.

  • Page 132: Power Cords

    Power Cords The power cords connect the power supplies for the printer, and any attached component, to the facility power. Be sure to use power cords that ground to the facility power source. The following country-specific power cords are available: USA Power cord ...

  • Page 133: Appendix A: Clm Laminator

    About the Laminator System A laminator system consists of a CR805 card printer and a CLM laminator. The system can print cards and apply an overlay material on the front and back of the card for increased durability and security.

  • Page 134: Site Requirements

    Site Requirements Provide space for the system and for clearance around the system. Refer to “Site Requirements” page 3 for information about selecting a location for the system. System Dimensions The external system dimensions are shown in the following illustrations. Single-Hopper System 27.0 in 686 mm...

  • Page 135: Multi-Hopper System

    Multi-Hopper System 27.6 in 700 mm 27.1 in / 689 mm (laminator with impresser) 13.4 in 27.6 in / 701 mm 340 mm (system with multi-hopper) CR805 Retransfer Card Printer Instrallation and Administrator’s Guide...

  • Page 136: Clearance Requirements

    Clearance Requirements The following measurements show the system dimensions when the input hopper, printer access, and laminator access doors are open. We recommend that you provide a minimum of 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cords and data cables, to load and remove cards and supplies, and to provide ventilation.

  • Page 137: Multi-Hopper System

    The power supply is rated as follows: Electrical Requirements System Component Input Output Printer 110–240V/50–60 Hz/1.5 Amp 24V/3.0Amp/72W Laminator with L1 only 100–240V/47–63 Hz/2.2 Amp 24V/3.75Amp/90W Laminator with L1, L2, 100–240V/47–63 Hz/6.6 Amp 24V/6.6Amp/160W and impresser CR805 Retransfer Card Printer Instrallation and Administrator’s Guide...

  • Page 138: Unpack The Laminator

    Unpack the Laminator Remove the laminator from its shipping carton. Refer to “Unpack the Printer” page 8 for information about how to prepare the printer. Open the laminator shipping carton and remove the accessories box. Power Supplies and Cords Laminator Packing Materials (foam end caps) Lift the laminator from the carton and remove the foam end caps.

  • Page 139: Secure The Laminator

    The length of the screws you need depends on the thickness of the mounting surface. The screw length is the surface thickness + 0.75 inch (20 mm). Two M6 washers, purchased separately.  1/4-inch (7 mm) drill bit.  CR805 Retransfer Card Printer Instrallation and Administrator’s Guide...
  • Page 140 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure: CLM Laminator...

  • Page 141: Use The Optional Cable Lock

    Insert the T-bar of the cable lock through the opening into the security plate. Follow the instructions included with the cable lock to complete the installation. Cable Lock Receptacle CR805 Retransfer Card Printer Instrallation and Administrator’s Guide...

  • Page 142: Assemble The Printer And Laminator

    Assemble the Printer and Laminator If you have installed a large output hopper on the printer, you must remove it before connecting the printer to the laminator. Locate the interconnect cable in the cable routing area of the laminator and make sure that it remains accessible.

  • Page 143: Connect The Power Cords

    Connect the laminator power cord to the laminator and to the power supply. Plug the power supply cord into the power outlet. CR805 Retransfer Card Printer Instrallation and Administrator’s Guide A-11...

  • Page 144: Connect The System To A Pc

    Connect the System to a PC You can connect the system to a Windows-based PC using either a USB cable or through a network via an Ethernet cable (the Ethernet cable is not supplied with the system). Connect a USB Cable Connect one end of the USB cable to the USB port of the printer.

  • Page 145: Load Laminator Overlay Material

    Remove the L1 (green) laminator cartridge from the printer. Place the cartridge on a smooth, level surface for loading. Push the release latch (a) and open the gate on the laminator cartridge (b). CR805 Retransfer Card Printer Instrallation and Administrator’s Guide A-13...
  • Page 146 Load the new roll of laminator overlay material. Put the blue supply spool on the blue supply spindle of the cartridge (c). The overlay supply roll can go on only one way and only fits on the correct spindle. Put the empty silver take-up spool on the silver take-up spindle (d).

  • Page 147: Power On The System

    Use the Card Printer Driver Refer to the printer’s Driver Guide for information about how to set up lamination preferences and print a driver test card. CR805 Retransfer Card Printer Instrallation and Administrator’s Guide A-15...

  • Page 148: Use The Printer Lcd Panel

    Use the Printer LCD Panel Use the printer LCD panel to run a card that tests the L1 and L2 laminators (if L2 is installed), debows the card, and impresses the card if an impresser is installed. Refer to “Print a Test Card” page 39 for complete information about printing a test card.

  • Page 149: Laminator Supplies

    In addition, holographic patch can be designed with a registered image that is located in the same position on each card. Clear Patch Random Holographic Patch Registered Holographic Patch CR805 Retransfer Card Printer Instrallation and Administrator’s Guide A-17...

  • Page 150: Overlay Storage Guidelines

    The following laminator supplies are available. Most are available for a full card, smart card, or magnetic stripe card. Clear DuraGard®, 1.0 mil, up to 300 images/roll  Holographic DuraGard®, 1.0 mil, Random, up to 300 images/roll  Holographic DuraGard® Registered, 1.0 mil, up to 300 images/roll ...

  • Page 151: Laminator Replacement Parts

    They are used in the optional CLM laminator only. Impresser Die Contact Entrust Datacard to special-order a new die for your impresser. The die must be installed by an authorized Entrust Datacard service provider. Laminator Power Supplies The laminator power supplies are rated as follows: Laminator with L1 only: ...
  • Page 152 A-20 CLM Laminator...

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